CHERRY HILL, NEW JERSEY -- This whole process has been a mess. I have never dealt with a company with such disregard and lack of follow-up with their customers. Especially when they are charging high end prices! We ordered our nursery set on 2/17/2013. There were 3 pieces - a crib, 5 draw chest and a 6 drawer dresser. Our contract noted the expected available date as 5/19-6/2. Once piece arrived prior to that date and the other 2 arrived after the contracted date. During this 14-16 weeks we constantly had to call to follow-up ourselves. There was absolutely no communication offered by the local store.
Why am I the customer spending hours of my life on hold to be transferred trying to figure out if my order has come in yet? Then go days/weeks without a call back. We received a call one day saying, "How was your delivery?" We're like what delivery - the store supposedly scheduled (not that we knew) and it never came. When we finally receive the last 2 pieces the chest is delivered broken. The delivery men were kind enough to point it out and attempt to "correct" it. It looks like the whole piece was dropped and the frame is cracked. Not one drawer closes. Do you think customer service called to follow-up? Nope!
We call back asking what is the next step. They tell us to keep it while they look for another at a different store. Our daughter is now a month old and we have broken nursery furniture still sitting in the room. That was 4 weeks ago. I have posted on Facebook and leave an order number and contact #, they respond with "Please email at..." - are you kidding me? You should be calling ME.
I called the corporate customer service this week on Monday 7/1 - they tell me I'll receive a call within 48 hours from the district manager. No call as of yet. At this point I will have no other alternative than to dispute the full charge with the credit card company and tell everyone how HORRIBLE BUY BUY BABY'S products and services are.
I purchased some video games with Buy.com on Black Friday for my nephews and niece in another state for Christmas that I paid with PayPal. I didn't receive the purchase confirmation or the cancellation notice via email. The reason they claimed to cancel my order was the billing address was different from shipping. I had them shipped to my outer state sister house.
I tried to call them but they don't have a listed phone number so I left my number for them to call back. I received a call back from their oversea customer service that barely speaks English with strong accent and don't listen. They asked me all sort of questions for "my protection" about myself and the order that could barely answered. When I made the purchase, I checked out as a guest paying with PayPal so minimum information given out during the purchase.
I was informed as their policies, they do not ship order to different (unconfirmed) address than billing address. They told me, I can't purchase anything for friends and families and it ship to them through their website. I refused to believe that so I asked for a supervisor. I was put on hold for 45 minutes then got hung up.
I requested another call back. Half hour later somebody called back, I immediately asked for a supervisor and he refused to transfer me to one and asked all sort of questions more than the first time about the order which they canceled and never notified me or sent the purchase confirmation. I couldn't answer the questions and got so frustrated that I hung up on him.
Keep in this mind, I have made many purchases online and have them ship to different addresses using PayPal. Now I have no presents for my nephews and niece. The items that they canceled are older games that are hard to find plus the prices have double and triple since then. Now I have lost 12 days and I'm not sure if I can those games again and have them ship before Christmas. What a bunch of jacks!
ALISO VIEJO, CALIFORNIA -- I purchased the product (XG PC Combo Mod Kit) last November (yes, over a year ago, I've accepted the fact that I'm not getting the rebate... but I'd like to state what happened) and it had two rebates on it. It was a pretty good deal with the rebates, but horribly overpriced without. I go and get it, and send everything in as best I could (there were some discrepancies between what they asked for [with the upcs] and what I had), however, I sent in undeniable proof that I had indeed purchased the products in question, and did so in such a way that they could determine that I was not capable of redeeming the rebate again.
I waited the time they said to allow on the rebate form, then emailed the rebate company. They first brushed me off saying that they had some "delays." I contacted them again, and then they said they'd honor one, but not the other rebate. Fine, it was okay. However, they didn't even send that, and there has been no contact since.
After looking around, I saw that other people also had a similar problem, and it was because the rebate information (part of the upcs) was supposed to be on a box that contained the kit (kit was mailed in a cardboard box but was in its pieces). However, the box it was shipped in did NOT have the upc on it, and there was no other boxes to be had.
I'm not sure how buy.com got it from the manufacturer, however I am left with one of two conclusions: 1. Buy.com separated the kits sent to them from the manufacturer, and then threw said merchandise in another box, and set it to me. Which would mean that Buy.com's actions prohibited me from obtaining the rebate. 2. The manufacturer sent Buy.com the merchandise in the box as it was, and didn't put the upc on the box, meaning that they really didn't have any intention of honoring the rebate.
Either way, as the merchant of the product that I bought, this reflects poorly on Buy.com, and I will definitely look elsewhere for my purchases in the future. I don't really expect this to be read by the company, I just wanted to vent and maybe let people know that they need to be a bit cautious with Buy.com. Thanks for your time! :)
I bought the Microsoft Zune 30GB refurbished during Thanksgiving sales for $94.95 on 11/24/07 and until today 12/25/07 I still didn't receive my order yet. In the meantime Buy.com never shipped out my order, but continued to send out several emails to me offering the same item for $109.00 and up instead. They regularly posted it for sale for $109.00 and up on their website too. Zune 30GB is very demanding during this holidays.
Each time I checked the status of my order they claimed it was the setback from the supplier and never was able to give me the precise delivery date. I don't believe a bit that there is a setback from the supplier. Buy.com just sold my Zune to the people who paid it for $109.00 and more. They never confirmed a delivery date because Buy.com wanted me and others to give up the order and canceled it. Like that they can make a shame profit of $20.00 or more for each order canceled. I did check out with Google and the transaction has been posted into my statement. That means Buy.com did get my money and I never get my order delivered.
The fact is there that Buy.com just blew themselves up very well. On one hand, they claimed a setback from the supplier and don't shipped out the item to their customers who paid Microsoft Zune 30GB refurbished @ $94.95 (maybe just a few lucky enough customers to get delivered). On the other hand at the same time they proposed exactly the same item Microsoft Zune 30GB refurbished for sale for $109.00 and up throughout emails and website.
I did inform Buy.com that I bought the Zune 30GB for my son Christmas gift. They didn't bother to let me know that they couldn't meet to deliver it before Christmas. I don't believe that adults from Buy.com for an additional of $20.00 profit for each Zune 30GB go too low to ruin kid's holiday's gifts. PS: On 12/25/2007 Christmas Day, Buy.com informed me that the item is no longer available and they automatically canceled my order and issued the refund without my approval.
PORTLAND, OREGON -- Buy Squad Inc. is synonym of huge fraud. They offer products they don't have for the best price, take purchaser's money and steal it. Before I place my order, I saw good comments of Buy Squad Inc. at internet but now I know all are fake. They do their own reviews!! Unfortunately I did not see Buy Squad BBB's rate before my purchase. It is "D"!!!
In Dec. 5th, I bought one Sharp 90 inches TV at Buy Squad web store and had paid $6,245.98 by wire transfer on Dec 6th. Now, Dec 30th I know I was victim of a huge fraud. They took my money, did not deliver my order and do not answer e-mails or phone calls.
I purchased a laptop from Buy.com plus an extended warranty. I sent the laptop in for hardware repair when my touchpad stopped working. They fixed the touchpad but they dropped the laptop and broke the corner off of it, and wiped my hard drive clean! Why would they mess with the hard drive when it was a hardware problem? I called and asked what was done and why, and they said they sent it out to a 3rd party company and couldn't give me any details, and wouldn't be responsible for any lost data or programs. Don't fall for their fake "extended warranty"!!
I will never again purchase anything from them. Beware of their Special return policy. I bought 2 memory modules that were supposed to work in my computer. I received them and installed them into my computer. My computer would not turn on. I emailed Buy.com and they sent me an email saying that I had to deal with the manufacturer directly.
I contacted the memory manufacturer directly and their technical support could not get the memory to work. They told me to return the items to Buy.com. Buy.com will not take them back under any circumstances because they state that the item was under their special return policy. I was somehow supposed to know that this was one of the items under their special return policy.
The manufacturer is not happy that Buy.com will not take back the memory, they simply will not work in my laptop and the manufacturer has updated their configuration finder to state so I cannot get a refund from them because I did not buy it directly from them. I had no problems with the manufacturer and suggest that you buy directly from them (www.addoncomputer.com).
I saw an advertisement for 500/carton 10 oz. plastic cups for a total charge of $8.69. I ordered it and received it the next day. I opened the box and found only 25 cups in a package. I have been trying to contact the shipping company and BUY.com.
BUY.COM makes it very difficult to return the item. They have instructions to return the item and to get a RMA number but the instructions are completely incorrect! I finally was able to obtain their phone number (it's not listed on their website!) and called them. Of course their customer service people have me on hold for hours without getting anywhere! PLEASE, PLEASE, PLEASE, PLEASE do not buy from them, you'll only be in for a lot of aggravation.
Be very, very careful with these people. Buyer beware. I ordered 10 MP3 players and never received them. After being charged and the funds being held for some time I began to worry. When I called to inquire, I was informed that they didn't have the items in stock when they advertised them, and still didn't have them.
In short, they actually advertise, then sell products that they don't even have in stock and have no way of obtaining!!! Outrageous. So now I'm out hundreds of dollars and awaiting a refund that may or may not come in the next two weeks.
Ordered item. Never received it. They have my money and will not give it back. Contacted Customer Service via phone and email for over 2 months. No response. CS cannot help; they say they are sending it to a complaint department. I was nice for one month and a half. Then I was angry because they ignored me and did not care. I told them if they would just send an email, so I would have something in writing, that they were issuing a refund; everything would be fine. The live CS representative promised I would have something within 24 hours.
I never received anything. I threatened to dispute charges and contact BBB or anyone else that would listen. One representative actually giggled at this. If this were a reputable company a refund would not be an issue. They are either incompetent or thieves. Either way, people should know.