I bought the Microsoft Zune 30GB refurbished during Thanksgiving sales for $94.95 on 11/24/07 and until today 12/25/07 I still didn't receive my order yet. In the meantime Buy.com never shipped out my order, but continued to send out several emails to me offering the same item for $109.00 and up instead. They regularly posted it for sale for $109.00 and up on their website too. Zune 30GB is very demanding during this holidays.
Each time I checked the status of my order they claimed it was the setback from the supplier and never was able to give me the precise delivery date. I don't believe a bit that there is a setback from the supplier. Buy.com just sold my Zune to the people who paid it for $109.00 and more. They never confirmed a delivery date because Buy.com wanted me and others to give up the order and canceled it. Like that they can make a shame profit of $20.00 or more for each order canceled. I did check out with Google and the transaction has been posted into my statement. That means Buy.com did get my money and I never get my order delivered.
The fact is there that Buy.com just blew themselves up very well. On one hand, they claimed a setback from the supplier and don't shipped out the item to their customers who paid Microsoft Zune 30GB refurbished @ $94.95 (maybe just a few lucky enough customers to get delivered). On the other hand at the same time they proposed exactly the same item Microsoft Zune 30GB refurbished for sale for $109.00 and up throughout emails and website.
I did inform Buy.com that I bought the Zune 30GB for my son Christmas gift. They didn't bother to let me know that they couldn't meet to deliver it before Christmas. I don't believe that adults from Buy.com for an additional of $20.00 profit for each Zune 30GB go too low to ruin kid's holiday's gifts. PS: On 12/25/2007 Christmas Day, Buy.com informed me that the item is no longer available and they automatically canceled my order and issued the refund without my approval.
Buy.com provides the worst service I have ever had with an online store. It took 1 hour 14 minutes to talk to someone (800-800-0800) and they provided no help. They did not reply to email. If there is no issue it seems to work but the slightest problem will put you in hell. They sell the same things that others sell at about the same price. Avoid them as you will be frustrated. They can not make it cheap enough for me to do business with them again and I am a very price sensitive customer. This is not from an isolated incident, it took me a few tries to learn my lesson.
Buy.com often advertises products with mail-in rebates. In January, I purchased a Connect3D brand SD card (camera memory card) that was advertised with a $50 rebate. I promptly completed all the forms and sent in the rebate materials. In March, I received an e-mail acknowledgment that this information had been received. To date, I have received no rebate.
I googled "Buy.com Connect3D rebate" and discovered many other people who have the exact same experience. I have e-mailed and phoned Buy.com with no response. I believe that Buy.com is defrauding people by inducing them to purchase products with the promise of rebates and then never issuing the rebates.
Buy.com currently carries pornography. This is highly disturbing since pornography is causally linked to violence against women. Creating Social Justice has launched a campaign against 10 companies, including yours, that we have feel have played a role in the mainstreaming of pornography. As pornography becomes more mainstream it becomes more readily available with no consequences (to the men) for consumption. The women pay the consequences.
We realize that you make a lot of money off of pornography. However, the human cost has to be taken into account. A woman is beaten every 9 seconds. As if that weren't bad enough, domestic violence is one of the leading causes of women with their children becoming homeless and women with their children are the most rapidly increasing segment of the homeless population. Creating Social Justice is calling for a boycott of your company until the pornography is removed.
-- I received a broken iPod Nano from Buy.com. Returned it for repair, but received another non functioning unit. After 10 emails, 3 phone calls (average hold time 30 minutes) and letter to president, and promise of refund, not one single communication from company, other than form email. They lie, they have terrible service. Stay away is my advice.