Ordered item. Never received it. They have my money and will not give it back. Contacted Customer Service via phone and email for over 2 months. No response. CS cannot help; they say they are sending it to a complaint department. I was nice for one month and a half. Then I was angry because they ignored me and did not care. I told them if they would just send an email, so I would have something in writing, that they were issuing a refund; everything would be fine. The live CS representative promised I would have something within 24 hours.
I never received anything. I threatened to dispute charges and contact BBB or anyone else that would listen. One representative actually giggled at this. If this were a reputable company a refund would not be an issue. They are either incompetent or thieves. Either way, people should know.
Buy.com provides the worst service I have ever had with an online store. It took 1 hour 14 minutes to talk to someone (800-800-0800) and they provided no help. They did not reply to email. If there is no issue it seems to work but the slightest problem will put you in hell. They sell the same things that others sell at about the same price. Avoid them as you will be frustrated. They can not make it cheap enough for me to do business with them again and I am a very price sensitive customer. This is not from an isolated incident, it took me a few tries to learn my lesson.
Buy.com often advertises products with mail-in rebates. In January, I purchased a Connect3D brand SD card (camera memory card) that was advertised with a $50 rebate. I promptly completed all the forms and sent in the rebate materials. In March, I received an e-mail acknowledgment that this information had been received. To date, I have received no rebate.
I googled "Buy.com Connect3D rebate" and discovered many other people who have the exact same experience. I have e-mailed and phoned Buy.com with no response. I believe that Buy.com is defrauding people by inducing them to purchase products with the promise of rebates and then never issuing the rebates.
-- I received a broken iPod Nano from Buy.com. Returned it for repair, but received another non functioning unit. After 10 emails, 3 phone calls (average hold time 30 minutes) and letter to president, and promise of refund, not one single communication from company, other than form email. They lie, they have terrible service. Stay away is my advice.
Buy.com currently carries pornography. This is highly disturbing since pornography is causally linked to violence against women. Creating Social Justice has launched a campaign against 10 companies, including yours, that we have feel have played a role in the mainstreaming of pornography. As pornography becomes more mainstream it becomes more readily available with no consequences (to the men) for consumption. The women pay the consequences.
We realize that you make a lot of money off of pornography. However, the human cost has to be taken into account. A woman is beaten every 9 seconds. As if that weren't bad enough, domestic violence is one of the leading causes of women with their children becoming homeless and women with their children are the most rapidly increasing segment of the homeless population. Creating Social Justice is calling for a boycott of your company until the pornography is removed.