MARYLAND -- I have been traveling to BWI almost weekly in the past months. And, there is a recurring problem that makes me not want to travel to BWI: Usually I need a rental car to get to where I need to go, and the transportation to the rental car facilities is not working.
There is a bus system that is supposed to pick up customers. On the average, I have waited 10-20 minutes for these buses. The long waiting times, BTW, come from occurrences where the entire bus was totally full from early terminals.
This is much above any reasonable standard in other national airports. Either, there should be an alternate, fast way to get to rental car facilities. Or, the buses should run at much, much higher frequency. I have many friends who will not fly into BWI, or not rent there because of that broken system. It does not help if there is a very cool new facility if the bus transport there is broken.
After coming home from a trip I used my credit card to pay the $64.00 fee for my long term parking. The next day somebody opened an account with my credit card and hit me for $$$ on some stupid thing called Yahoo Wallet that I had never even heard of. This was the first time I had used the card in two months so beware of the Ghetto attendants...
BALTIMORE, MARYLAND -- I am a disabled person in chronic pain from a knee and leg injury, which prevents me from walking long distances at any one time. I was shocked, appalled, and dismayed to find that after returning my rental car to this airport, there were NO elevators or any handicapped access to get to the main terminal. Moreover, to make matters worse, the moving sidewalk that WAS provided from the rental car return lot to the terminal was OUT OF SERVICE on the day that I was there.
I am VERY angry that the airport did NOTHING to rectify this situation, nor offered ANY personal service to me whatsoever. Consequently, because I had to make frequent stops in order to get to my gate and because I was in VERY severe pain, I almost missed my connecting flight and had to resume using crutches for several days after this incident. This has all now caused me to not EVER want to return to this airport again.
To help keep me as a potential future customer, I would like the following: I would like the airport to provide handicap access to people such as myself AND when the moving sidewalk is in a state of disrepair, then I would like people available to assist us with wheelchairs and our luggage. (This could easily be done by the rental car agents using walkie-talkies to airport personnel and skycaps.) Lastly, it would be nice if the airport manager sent me a letter of apology as well. At the very least I would like a response from your company regarding this incident. Thank you for your time.