1 reviews & complaints.
Company Profile
203 N. LaSalle Street #2100
Chicago, IL 60601
800-531-0290 (ph)
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AKA Will Rip You Off!!
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CHICAGO, ILLINOIS -- ** ** is a liar and a thief he continues to steal from the community. The Con-Artist is using RTA-Cabinets and Cabinets Direct to continue to steal from people. DO NOT ORDER FROM THIS Thief!!! The location All Brite Kitchen 367 Georgetown Square, Wood Dale, IL looks closed and the phone is disconnected if you have outstanding cabinets or refunds you will not get it.

** ** is a criminal, he will take your money and not get the job done!! Go to the BBB and read the complaints -- rating with the BBB is an F!! His company is a scam, do not believe ANYTHING he says. He is a liar. Flooring Design owner ** ** located at 367 Georgetown Square Wood Dale, IL 60191 630-773-0793 for custom cabinets for my basement. It's June 4, 2010, almost two years have passed and I have not yet received my cabinets or any refund in that matter. I have visited called and argued with this man and nothing.

That this scumbag, ** **, has given up his business license in Wood Dale, and is being actively pursued by the prosecutors for fraud, etc. Never have I met such a pathological liar, cheat, schemer who has no conscience at all or plan in doing fair business or who he takes down with him. His corporations have been involuntarily dissolved and is now working under Cabinets Direct.

Company Response 11/01/2012:

This review has come to my attention recently and I wanted to address it personalty. The customer placed an order for Wheaton Cabinets which are a white painted cabinet. The manufacture defects that the customer addresses where 100% covered by the manufacture and were Fed Exed at no extra charge to the customer or Cabinets Direct. We are the retailer and pass all freight info the distributor sends us to the customer. The info the manufacture sent us was incorrect. We understand this, since they service thousands of orders a month there is a margin of error.We understand the frustration with the customer being without there kitchen and did expedite the warranty claim with the manufacture on the customers behalf.

To address the damaged pieces. I personally drove from our Chicago Warehouse to Indiana to hand deliver the damaged pieces since the customer expressed the urgency of there project. I take customer service very seriously and will continue to do this.

To my knowledge the customer has received all there pieces including the warranty pieces and there kitchen remodel is complete.

As the customer states we have NOT changed our name at all. Cabinets Direct has been in business since 2010 and continues to operate to this day. Since then we have serviced over 2,000 customers in the USA and in Canada. We do hold a dominate presence on the internet and do sell to hundreds of customers every month.

Again we at Cabinets Direct take customer service and our products very seriously. So seriously we back all of our products with a 30 day money back guarantee. Since 2010 we have not had one customer return a kitchen cabinet purchase back to us.

To conclude this review. If any customer has any question or concern you may address me at 1-800-531-0290 and I will handle your customer service issue personally.

Frank LaMark
Cabinets Direct

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