Poor customer service packed with lies
On 8/28/11 cable service went out due to Irene, many outages in the area. I called Cablevision on Monday morning 8/29/11 and was told about the outage. Being that I work for a utility I understood the problems that were happening in the area. On Tuesday 8/30/11 I called Cablevision back at 6:30PM hoping for an update on the outage. I was informed that the problems in my area Boonton, NJ were cleared. I explained that I still had no service at which point they attempted to ping my cable boxes. I was ton there was no conectivity to my house and a tech would have to come out. I told the representative that my 87 year old Father in Law lived with us and that he has had by pass surgery and was in need of a phone since he was at home threw out the day by himself. An appoint was made for Weds. 8/31 between the hours of 8 nad 11am. I took off from work and waited. At 12 noon I called Cablevision to get an update and make sure a tech would be out, I was told that I now had an all day appointment and was reassured that someone would be thereby 8pm. At 6pm I called again and was told not to worry someone would be there. Now it's 8:15pm so I made another call and was told someon was coming would I like there dispatch office to call me back. I gave them my cell number and was contact at 8:45pm. They told me that they have an email stating that I would like to reschedule. I told them they were wrong I need someone out explaining that it is a medical emergency and I need a working phone. Needless to say the lack of care and understanding that was shown by Cablevision was pathetic. They are unprofessional. By saying I wanted to reschedul they will not take a miss commitment hit with the BPU and can continue to falsify records to the government on there performance as a utility. They like to pump out ads about caring but they don't. As you move up the chain of supervisors in the customer service center the become more rude and disrespectful. How many complaints are swept under the carpet, commitments change, and records altered by Cablevision so the can show outstanding results to the BPU, FCC and other regulators that they report to. Can anyone say Enron?????