On 8/28/11, cable service went out due to Irene, many outages in the area. I called Cablevision on Monday morning 8/29/11 and was told about the outage. Being that I work for a utility, I understood the problems that were happening in the area. On Tuesday 8/30/11, I called Cablevision back at 6:30PM hoping for an update on the outage. I was informed that the problems in my area Boonton, NJ were cleared. I explained that I still had no service at which point they attempted to ping my cable boxes. I was told there was no connectivity to my house and a tech would have to come out.
I told the representative that my 87 year old father-in-law lived with us and that he has had by-pass surgery and was in need of a phone since he was at home throughout the day by himself. An appointment was made for Wed, 8/31 between the hours of 8 and 11am. I took off from work and waited. At 12 noon, I called Cablevision to get an update and make sure a tech would be out, I was told that I now had an all day appointment and was reassured that someone would be there by 8pm. At 6pm, I called again and was told not to worry someone would be there.
Now it's 8:15pm so I made another call and was told someone was coming would I like their dispatch office to call me back? I gave them my cell number and was contact at 8:45pm. They told me that they have an email stating that I would like to reschedule. I told them they were wrong, I need someone out explaining that it is a medical emergency and I need a working phone. Needless to say, the lack of care and understanding that was shown by Cablevision was pathetic. They are unprofessional.
By saying I wanted to reschedule, they will not take a miss commitment hit with the BPU and can continue to falsify records to the government on their performance as a utility. They like to pump out ads about caring but they don't. As you move up the chain of supervisors in the customer service center, they become more rude and disrespectful. How many complaints are swept under the carpet, commitments change, and records altered by Cablevision so they can show outstanding results to the BPU, FCC, and other regulators that they report to. Can anyone say Enron???
BROOKLYN, NEW YORK -- I called on 11/6/08 to have my service discontinued because I am moving and Cable Vision does not have service were I am going. The disconnection date was 11/21/08. I got home on the 11/19/08 and my service was cut. I called and spoke to three reps. One of them told me that they will call me back on my cell to let me now if they can turn on my service on the 11/20/08 seeing that it was their error. I did get a call 2 hrs after telling me that they will come tomorrow 10am to 8pm, so I am not really having service on turn on, on the 11/20/08.
And I will have to call again to do a disconnection, because they are coming to turn my service on and this is the procedure.
What they did not tell me is that I have to pay for disconnection and for them to come out and connect me back. I spoke to a representative who said that she spoke with a supervisor and he said that I will not have to pay anything. This is all lies. I feel I am being use and abuse by this cable company. Please help.
Very truly yours,