COLUMBUS, OHIO -- I have used your service for at least five years, averaging 3-4 times a month, with ZERO issues until today. Because it is a weekend, and outside of normal business hours, I want to get this out there ASAP. I believe your website may have been hacked. I placed an order this afternoon using the same debit card number I have had for over ten years. There is just under 1000.00 in the account. I verified this before, and after this incident. Less than 30 seconds after placing said order, I received a voicemail from Steve asking me to call 457-3900 because he could not get my card to go through. Oddly, the caller ID on my phone said the call came from 614-457-5069.
I dialed 457-3900 and got a message saying my call could not be completed as dialed. Odd, as I know this has been your number for years. I then hit send on the number 614-457-5069, where the call came from. Steve answered the phone, claiming there was an issue with my card. I declined to provide any further info to Steve when I told him 457-3900 got a message saying could not be completed as dialed, yet when I returned the call on my caller ID (457-5069), it went through.
Steve insisted, I repeat INSISTED I had dialed 457-3900. I will be more than happy to provide copies of my phone records indicating I reached him by dialing 457-5069, the number that showed up on my caller ID. Regardless, I no longer trust your service and will be sure to post my experience today on as many consumer websites as possible.