WEST CHESTER, PENNSYLVANIA -- I contacted California Closets of West Chester, PA in early August to build a custom 12ft wardrobe for my bedroom. Their "designer" came up with a reasonable plan quickly, although never asked a single question about what I would like in terms of additional options such as jewelry drawers, hooks, etc.
She told me that the install would be 3-4 weeks, maximum. Based on that, I got rid of every piece of my furniture and stored all my clothing in rubbermaid tubs for what I believed would be about 7-10 days. Weeks later I received a call from her that somehow the factory that makes the custom order doors, etc. mysteriously closed for three weeks over the summer and that I could expect a delay of at least two more weeks. (Also known as she forgot to put in the order!)
Weeks later the installer arrived, seemingly a friendly competent guy. He worked for hours cutting all the custom pieces. A few hours into it, I went in to see how it was coming along. The entire thing was completely WRONG! I ordered cherry and got ugly white laminate. I called the office, got a million apologies from the blondie designer that she had ordered the wrong finish.
Entire thing had to be disassembled, removed, and reordered. Weeks later, here we are still having this put together. Not a single call from a manager, EVER! Oh and the best part is that this is what you get for $6,800. Never an offer to discount us for the nonsense that has gone on. Never in a million years would I recommend this company.
ESTERO, FLORIDA -- Beware of unfinished work, rude people and missed deadlines. California Closets will try to make excuses just to make more money.
Our sales representative promised us our project would be completed by a mutually agreed upon deadline. The contractor did not finish by this deadline and seemed indifferent to doing so. We were in constant contact with the sales representative prior to the deadline. He falsely assured us the deadline would be met, right until a few hours before the project was to be entirely completed. Why did they continue to lie right until the end when they knew it wouldn't be done on time?
After we were assured it was completed, we arrived at the house only to find a huge construction mess all over the driveway and the garage, with a construction crew still working. This project was a mess from start to finish. The dishonesty and rudeness that ensued thereafter was even more frustrating. At one point the owner of the franchise even accused us of using racial slurs towards the crew. I assume he did this so that they wouldn't have to admit to doing such a poor job. It's unbelievably frustrating when someone will resort to these measures in lieu of just accepting responsibility for missed deadlines and shoddy work.
Why can't people and business be honest anymore? Why can't they do what they promise they will do? And if they're going to miss a deadline, simply let us know. Take responsibility. Where have the quality companies and quality people gone? So disappointing to say the least. Please think twice before using California Closets. I hope you will find a company that cares about their work and their contracts. In the end, California Closets offered no compensation whatsoever.
LOS ANGELES, CALIFORNIA -- I contacted several closet companies. They all send attractive people for the design and quote and all tell you how they are the best in service. I hired California Closets although they were not the cheapest. The "designer" kept telling me how great their service reputation was and because I am busy, I didn't want to fool around. I was quoted a price and told I would get a Costco rebate card. I signed the contract and paid half up front ($4000). I contacted my "designer" about the paperwork for the rebate card and she never returned my many calls. I finally called her manager and was told the designer gave me poor information and that there was no rebate card coming.
The day came for the install and the installers were a no show. This happened a second and third time with no show and no call. I told the company I wanted my money back and they refused. Finally the installers showed up and the closets were put in. They did a fine job, except they ran out of material and tried to leave with one closet clearly unfinished. I chased them out and insisted they finish. They said they would be back in 2 weeks. 2 weeks turned into 2 months with no calls from the company.
Finally when I insisted I would like credit for the unfinished closet, I was told by corporate, I would get $43 back. I know it would have cost several hundreds to have it finished properly by someone else. I told them to come finish it. A few months later they did. I am deeply disappointed in their service, their false claims and their resolve of problems. I would never ever use them again nor recommend them. Their goal is to get you to sign on the dotted line and then you are on your own.