SAN DIEGO, CALIFORNIA -- As a frequent user of your company, I feel obligated to share with you my experience. I bought your golf balls (Red) two months ago and have used them well. I did enjoy the way it felt off the driver and the approach shot were great. It responded very well with my scoring irons. These experiences were with your balls that did not have defects. There was one particular ball that did not have the same trajectory as the other, at first I thought it was my swing and played with it. But to my disappointment, I sculled the ball and it pretty much cracked the ball open (needless to say that hole costs me $50).
I noticed there was a gap in the so call solid core (circled by blue marker). I am saying I am an engineer, but there was a notable difference between this ball and the others (from the same pack). Enclosed, I have the ball that was defective.
To help keep me as a potential future customer, I would like the following: What, I am saying is that your company should really watch for the quality control of your products. If this type of error were caught by any research companies, they would have embarrassed your company. For my time to write this letter to you, I would like to be compensated for the balls I bought by supplying me with a pack of your reds. Otherwise, I do really enjoy your products (I have all the irons and driver). At the very least I would like a response from your company regarding this incident.