MINE HILL, NEW JERSEY -- I bought a reversible down coat made by CK from MACY's for my mom's birthday last year. This year I washed it following the instructions very carefully and am very disappointed with the results. There are tan stains all over the white side of the coat that were not there when it went into the wash! I have several down jackets from other companies and this has never happened before. I would appreciate a response from the company as MACY's has no idea what to do and will not exchange it- none others left and I don't have a receipt (but I do have the credit card statement).