Grumpy old man at Canadian Tire was a shock
WINNIPEG -- On our last visit to the Garden City Mall Canadian Tire location we were very disappointed. I was waiting in the chain isle for 10 minutes after pushing the service button. (I needed 12 feet of chain cut) After waiting the 10 minutes I pushed it again, and again I heard the announcement over the PA. When I went to the service counter to see if I could get help, there were 5 employees chatting and laughing. I interrupted (in a pleasant tone) and asked for help and a man in his late 40's, early 50's said he'd "take care of this" to the other staff. (I was later told his name was Merl) I thought that was a rude response and said, "sorry, but I've been waiting 15 minutes and no one came. Then I walked all the isles in that section while my partner waited by the chains and I couldn't find anyone." He told me I had to push the service button, like I'm an idiot. I told him I pushed it twice and he said that I must have cancelled it out. I told him I heard it announced over the PA both times and there was 10 minutes between pushes. I started to feel attacked and told him it wouldn't be a big deal, but I didn't expect to see 5 employees standing around laughing. He asked what I did for a living and assured me that at my profession I would be allowed to take occasional breaks. I told him what I do and that in fact, NO, if we're seen to be standing around with nothing to do that we are considered unnecessary and let go. (I work in the entertainment industry and it's pretty cut throat, but at the wages we get, to stand around and do nothing is expensive) I also told him that I have done customer service and breaks were always taken off the floor as not to confuse customers, and that I had been waiting for help. He kept saying, "I'm so sure that's the case, ma'am." in a very sarcastic tone. All he had to do was apologize and laugh it off, say it's a shift change or an employees birthday or anything that would defuse the situation. Instead he challenged me, which I didn't expect from Canadian Tire, they're usually more laid back. I wasn't actually upset until I felt antagonized. He said a few more condescending comments and I walked away with my partner, telling him what a jerk he had just been. I emailed Customer service and never heard back. Truly disappointing as we spend upwards of $3000 there a year.