Similar experience as most here noted. I too have had only 100% positive feedback as a buyer. I asked if I won their auction for a NAD 533 Turntable if I could pick it up locally. Their response was to cancel my bid, listing “Feedback Left For Others' Issues.” Then they blocked me from bidding on their items.
Now, in the past 3 months I've had some issues with shipping from other sellers: I had a turntable delivered to me severely damaged, a center channel speaker with a piece loose inside that rattled around like a golf ball, a speaker that had no sound coming from the tweeter (even though description said it sounds great), and another instance where the seller simply never shipped the turntable I had purchased.
In every instance we were able to come to a resolution, and my feedback reflects this. However, when asked why they blocked me after I asked if I could pick up the NAD 533 locally, the good folks at Cape Ann Audio offered the following:
"**?? 'I've had 100% positive feedback from the sellers I've dealt with.' That statement, as ANY eBay agent will tell you, is 100% MEANINGLESS! Since 2008, ALL 'buyers' have 100% positive feedback, thus making the feedback system meaningless. eBay sellers now only look at the FEEDBACK YOU'VE LEFT FOR OTHERS, every word of which is in your feedback profile. And YOU have left unwarranted, picayune, trite, and nasty feedback for MANY decent folks who sell on eBay.
And if you DON'T know why your bid was cancelled, you DO need to take an eBay TUTORIAL, since the reason is RIGHT ON THE LISTING PAGE! And that reason is why eBay has permanently blocked you from ever bidding on our items. Trying to avoid the block by using another ID, or the ID of a family member, friend, or associate is a VIOLATION of 3 eBay rules, and will result in your dismissal from eBay. Have a nice day..."
Nice going guys...you lost a customer who might have been a repeat buyer in a very specialized market, one who could have saved you the cost and hassles of shipping.
I have been seller and buyer on eBay since 2000. I have 100% positive feedback. I was going to purchase a Rotel processor with HDMI 1069. I had asked a simple question that most buyers would do. I had asked if this Rotel processor was guaranteed to be HDMI. He responds, "Beats us--we don't know how to read either." Then I responded and said, "Excuse me? So you do not know if this HDMI-qualified?"
Then he responded back and says, "Why don't you try something new, like READING the listing?" Then I responded, "You are right, description does say all new update software to HDMI, etc. Impressive for a RSP-1069 having all those new features...really nice to have the factory upgrades on this model. I will watch for more upcoming auctions. Thank you for your help."
He than came back with a shocking behavior I had ever seen from supposedly a top seller with 100% feedback, which makes me really wonder the real truth. He responds this: "You are right, description does say all new update software to HDMI..." (Are you SERIOUS??? Who do you think WROTE the description??? And are you always SO inconsiderate of a seller's efforts that you DON'T read listings.)
"...But, never mind, eBay has PERMANENTLY BLOCKED you from EVER bidding on our items. Further, you've been reported to eBay' Trust & Safety for continuing to harass us with your emails. And, if you continue, you'll be visited by a Commonwealth Trooper who WILL arrest you for harassment."
Well this truly is a very bizarre behavior for simple questions being asked. The truth I am a novice in these Rotel products and just wanted to confirm that I am not misunderstanding the descriptions. I felt threaten and very much harassed by this eBay seller. This was a very bad experience and had noticed this was not the first time nor it will be the last he will pull this kind of threat to someone else. He should be banned from eBay or anger management should be addressed here. Thank you for your time and listening...Happy Holidays to all.
I expressed interest in a product that was being sold by Cape Ann Audio on eBay and this was my treatment. Below is a copy of my question and their answer. My question: "Having had the HDMI upgrade does that mean that the unit is now capable of decoding Dolby HD Audio as well? Thank you." Their answer: "????? We're not sure why you asked this, since the listing clearly states that it's an HDMI VIDEO switching upgrade. Further, most folks who are serious about these would go DIRECTLY to the Rotel site, where they would have discovered the same information."
Does this seem helpful? Clearly, I asked a question because I did not know the answer, but the response seems a bit obtuse as I was quite cordial, yet the response clearly has a tone of condescension - as though my question was inconvenient. Additionally, the seller quickly made the assumption that I was not a serious buyer because I had not visited the manufacturer's website regarding this product.
In my opinion, this shows a lack of tact and appreciation of the customer. I will not be doing business with this company. I don't need to see all the cards to know when to fold. If there were any problems with the product, my confidence is gone in the seller taking care of me. I'm an eBay buyer and seller with integrity. I have 100% satisfaction with almost 300 feedback. I am not the only one with a bad experience. Feel free to search others. They are on here too.
MASSACHUSETTS -- I bid on an item of theirs on eBay and rather than being appreciative, they sent me a message asking me to "explain why I bid on their item" when there were other similar items up for auction on eBay. They also stated that I had never bought or sold speakers before. I found this very strange and do not understand why someone would ask such a question. My buying habits is no one's business and not sure why they stalked my profile was beyond me. All I wanted was a pair of speakers.
EBAY, MASSACHUSETTS -- I made the mistake of asking a question to clarify a small point. His reply was over the top, rude and tried to be intimidating. When I attempted to bid on the item, despite his poor attitude, he had blocked me from bidding. The eBay auction is # **, and the text of my question and his reply are what follows:
"I can't find the link at the Yamaha site for the manual download. Do you have any idea how old this unit is? Is the remote functioning properly?" "Is the remote functioning properly?" Which part of "Flawless Operation & Performance" do you NOT understand??? Have you read our feedback??
CAPE ANN, MASSACHUSETTS -- I had been watching this NAD 3240PE amp for a few days from someone I had on my favorite list, after buying an A/D/S A2 amp sometime ago. The guy, **, seemed to be a stand up seller from an area I was quite familiar with. The auction was on the last day, 8/21/11, so I placed a bid and was promptly outbid. Again I placed a higher bid and that one was good! Later I checked back and I was outbid again! So I put in a higher bid, knowing in the back of my mind I was going to get a great amp from **...however he blocked my bid!
I tried several times thinking it was a mistake, but still no go! I tried asking a question, I was blocked from that also! Now a day later, I've tried to even see what he has listed on eBay (since a day ago he had many auctions going) and he has blocked me from even looking! I have a 100% feed back and in the 5 years I've had an eBay account, I've only given 1 "neutral" feedback and that was only after a great deal trouble from the seller and many second thoughts!
Today I have googled "Cape Ann Audio" and found that I'm not the only one to have been blocked by ** of the eBay store, Cape Ann Audio, and I'm sure I won't be the last until ** is finally shut down by eBay! So, if you're in the market to buy vintage, used high-end audio equipment, I'd steer clear of any dealings with ** of Cape Ann Audio on eBay! Don't just take my word for it, Google it! Thanks for letting me vent! :-/
MASSACHUSETTS -- These people need to grow up. Ask a question, go ahead.... I dare you. LOL. What a joke. This guy must have been abused growing up. Two sales he lost because of being a fool. Had the nerve to call me and act like he was a tough guy and hang up. Hope you read this buddy. This guy must have banned hundreds of potential customers. Selling out of his home no doubt. Love the disclaimer that they are not technicians or professionals and then they get all technical in their item descriptions.
Not a problem, I am not buying and selling. Just make an occasional purchase for personal use. Plenty of other places to buy on eBay. Good luck people, just don't ask any questions or even give a compliment. It doesn't matter.
Any correspondence gets you blocked. Don't think you can even ask them anymore which is what they should have done to begin with. Good luck **. Keep up the great work...LOL.
Earlier today I saw that Cape Ann Audio was selling 1570 Rotel - received and notated that it comes with 1.4 HDMI switching where the actual Rotel website is still showing 1.3. So I thought I'd ask the details to which I got this response: "Most Rotel fans know where to look, but...since a history of the feedback you've left for sellers indicates an anti-seller disposition, we suggest you shop elsewhere for this. eBay has blocked you from bidding on our items."
I was nice enough to write them back and ask them nicely why they are being rude, and that they probably confused me with someone because my feedback is excellent, and I have been eBayer (both seller and buyer) for over 10 years with 100% positive feedback! And here is what I got back from them: "I have been eBay member since 2000 and have 100% feedback." (Really? As ANY eBay agent will tell you, THAT is a meaningless statement, since ALL 'buyers' have 100% positive feedback.)
"Now, in case you didn't know, EVERY word you've EVER left for your fellow eBayers is available for PUBLIC viewing on eBay. No need to try to recall what you've said, just LOOK IT UP. Just click on that number next to your name (currently '214'), and then click the tab that says 'FEEDBACK LEFT FOR OTHERS'. And, please, do not contact us again." Be aware of this seller and DO NOT do business with them. It seems that I'm not the only one that was treated this way by this seller. Seller like this should be doing business ON THE STREET, not on eBay!
Watch out for these guys on eBay and do not expect a cordial response. A couple of years ago, I wanted to bid on a Yamaha receiver that Cape Ann had. I asked if the unit had a remote. I received a very terse and insulting surprise that "if I was a serious audio fan, I would know that this unit did not have a remote and should not waste their time." Cordial question, rude response. I passed on bidding. Some time earlier this year I tried to bid on another item (making sure I did not ask any questions) and found that they had BLOCKED me from bidding!!! Think someone over there has a serious anger management issue!