Cape Ann Audio

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1.0 out of 5, based on 2 ratings and
14 reviews & complaints.

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"Tightly wound" is an understatement
Posted by on
Similar experience as most here noted. I too have had only 100% positive feedback as a buyer. I asked if I won their auction for a NAD 533 Turntable if I could pick it up locally. Their response was to cancel my bid, listing “Feedback Left For Others' Issues.” Then they blocked me from bidding on their items.

Now, in the past 3 months I've had some issues with shipping from other sellers: I had a turntable delivered to me severely damaged, a center channel speaker with a piece loose inside that rattled around like a golf ball, a speaker that had no sound coming from the tweeter (even though description said it sounds great), and another instance where the seller simply never shipped the turntable I had purchased.

In every instance we were able to come to a resolution, and my feedback reflects this. However, when asked why they blocked me after I asked if I could pick up the NAD 533 locally, the good folks at Cape Ann Audio offered the following:

"'Dennis' ?? "I've had 100% positive feedback from the sellers I've dealt with".??? That statement, as ANY eBay agent will tell you, is 100% MEANINGLESS! Since 2008, ALL 'buyers' have 100% positive feedback, thus making the feedback system meaningless. eBay sellers now only look at the FEEDBACK YOU'VE LEFT FOR OTHERS, every word of which is in your feedback profile. And YOU have left unwarranted, picayune, trite, and nasty feedback for MANY decent folks who sell on eBay. And if you DON'T know why your bid was cancelled, you DO need to take an eBay TUTORIAL, since the reason is RIGHT ON THE LISTING PAGE! And that reason is why eBay has permanently blocked you from ever bidding on our items. Trying to avoid the block by using another ID, or the ID of a family member, friend, or associate is a VIOLATION of 3 eBay rules, and will result in your dismissal from eBay. Have a nice day.........."

Nice going guys... You lost a customer who might have been a repeat buyer in a very specialized market, one who could have saved you the cost and hassles of shipping.
     
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raven2010 on 2011-07-18:
No offense intended to the OP-----I agree with the seller. Positive feedback as a buyer hasn't meant anything for years since sellers can ONLY leave positive.

When I sell I read the feedback bidders have left. if you were able to reach a resolution, in my OPINION, you should have left positive feedback or none at all. No mention of issues should be made, especially for someone who has had so very many issues in a few months.

Sorry, but eBay dings seller accounts HARD for neutral and negative feedback and don't even get me going on the star system

Sellers cannot afford to sell to people who are known to leave less than positive feedback-----and yes I understand the OP had issues with quite a few items lately, but I still would sell to him.

That said, I would not have sent such a nasty message the way the seller did
Skye on 2011-07-18:
Wow that seller needs some lessons in manners.
trmn8r on 2011-07-18:
Yes, capeannaudio is like the Stereo Nazi, but look at all his satisfied customers.

If he doesn't want people asking if they can pick up items in person, he should state that in his ads. Is that the only question that you asked, or did you ask to pay in person?
David on 2011-08-10:
THESE GUYS ARE JERKS. ANYONE WHO KNOW THEM WON'T BUY ANYTHING. ROTEL IS AWARE OF THEM SELLING THEIR PRODUCTS AND IS GOING TO PURSUE THESE CLOWNS. AVIOD THEM. CAN'T MAKE IT IN THE REAL SO THEY USE THE CYBER TO MESS WITH PEOPLE!
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Unreasonable policy
Posted by on
EBAY, MASSACHUSETTS -- I made the mistake of asking a question to clarify a small point. His reply was over the top, rude and tried to be intimidating. When I attempted to bid on the item, despite his poor attitude, he had blocked me from bidding. The Ebay auction is # 110775427415, and the text of my question and his reply are what follows:
Dear ...,

"Is the remote functioning properly" ???? Which part of "Flawless Operation & Performance" do you NOT understand???? Have you read our feedback??????

- capeannaudio
Click "respond" to reply through Messages, or go to your email to reply

From: ...
To: capeannaudio
Subject: Details about item: extempore sent a message about YAMAHA RX-770 Stereo/2-Channel Receiver w/Orig. Remote, Box, Antennae, MM Phono!! #110775427415
Sent Date: Nov-25-11 16:10:36 PST

Dear capeannaudio,

Hi,
I can't find the link at the Yamaha site for the manual download. Do you have any idea how old this unit is?

Is the remote functioning properly?

Thanks.
     
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trmn8r on 2011-11-28:
Cape Ann Audio receives very similar complaints every few months or so. Thus, it is very predictable. The last time I looked at his auctions, he pretty much warns you about what to expect if you ask him questions.

I'm not saying that his way of doing business is nice, but he does seem to do fine selling on his own terms.
jR on 2012-05-04:
My Yamaha RX770 was purchased new in 1994 for $499.88.
I've never bought electronics on eBay (I only deal with the same single-store, local retailer that I've purchased from for the last 34 years), but I have bought lots of antiques. Along the way I've come across several sellers with attitudes like your Cape Ann Audio, and I have had some pretty incredible experiences with them, but somehow they never get booted from eBay. I just don't get it!
I'm on the internet searching for an adaptor to connect a 75-ohm coax cable to the FM antenna input. Yamaha uses some kind of different configuration altogether for its connector.
jR
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Buying from Cape Ann Audio on Ebay
Posted by on
CAPE ANN, MASSACHUSETTS -- I had been watching this NAD 3240PE amp for a few days from someone I had on my favorite list, after buying an A/D/S A2 amp sometime ago. The guy, Dennis, seemed to be a stand up seller from an area I was quite formilure with. The auction was on the last day, 8/21/11, so I placed a bid and was prompyly out bid, again I placed a higher bid and that one was good! Later I checked back and I was out bid again! So I put in a higher bid, knowing in the back of my mind I was going to get a great amp from Dennis...however he blocked my bid! I tried several times thinking it was a mystake, but still no go! I tried asking a question, I was blocked from that also! Now a day later I've tried to even see what he has listed on Ebay,(since a day ago he had many auctions going) and he has blocked me from even looking! I have a 100% feed back and in the 5 years I've had an Ebay account, I've only given 1 "neutral" feedback and that was only after a great deal trouble from the seller and many second thoughts! Today I have Googled "Cape Ann Audio" and found that I'm not the only one to have been blocked by Dennis of the Ebay store, Cape Ann Audio, and I'm sure I won't be the last until Dennis is finally shut down by Ebay! So, if your in the market to buy vintage used highend audio equipment, I'd steer clear of any dealings with Dennis of capeannaudio on Ebay! Don't just take my word for it, Google it! Thanks for letting me vent! :-/
     
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MDSasquatch on 2011-08-23:
Sounds like Dennis did you a favor when he blocked you.
badasblkhemi300c on 2011-08-29:
I had a very similar problem with that jerk. I filled out a bunch of paperwork with EBAY, to have him removed as a seller. Please do yourself a favor and do the same. They need more complaints about him. I even sent all my correspondences to them as proof. Yes you did yourself a favor. I also notified ROTEL that he was selling their stuff online, as new. ROTEL told me he is not an authorized dealer nor ever will be. I asked Dennis about a warranty on a "new" ROTEL unit and was blocked forever. ROTEL will not warranty anything sold over the internet. I'm glad they don't. Good luck
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Ridiculous
Posted by on
MASSACHUSETTS -- These people need to grow up. Ask a question, go ahead.... I dare you. LOL. What a joke. This guy must have been abused growing up. Two sales he lost because of being a fool. Had the nerve to call me and act like he was a tough guy and hang up. Hope you read this buddy. This guy must have banned hundreds of potential customers. Selling out of his home no doubt. Love the disclaimer that they are not technicians or professionals and then they get all technical in their item descriptions.

Not a problem, I am not buying and selling. Just make an occasional purchase for personal use. Plenty of other places to buy on Ebay. Good luck people just don't ask any questions or even give a compliment. It doesn't matter.

Any correspondence gets you blocked. Don't think you can even ask them anymore which is what they should have done to begin with. Good luck Dennis. Keep up the great work........ LOL.
     
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Anonymous on 2011-05-07:
Sounds like venting to me. When the OP's head clears and the frustration subsides, perhaps they'll return and make a detailed review of Cape Ann Audio. Please come back and share some details!
trmn8r on 2011-05-07:
Cape Ann Audio does a steady business on Ebay, has over 2300 feedbacks, and 100% feedback rating with 142 items sold in the past 12 months.

It seems to me these people are no-nonsense and don't like questions. I'm not saying that is a good thing at all, just what I am seeing by the complaints elsewhere here and on Ebay.

Companies like this are quite happy to see people move along to buy elsewhere. Kind of reminds me of Dell. It's a darned shame, because creating ill will isn't a good way to do business IMO.
Anonymous on 2011-05-07:
Sounds kind of like "NO SOUP FOR YOU!!"
Anonymous on 2011-05-07:
great review, I certainly would be one mad consumer if dealing with the likes of these kind of sellers. Obviously sounds like he had some issues with professionalism.
tnchuck100 on 2011-05-08:
Poor Venice. She got caught in the undertow.
mskaren72 on 2013-07-08:
Actually, they have 2300 feedback in the past 13 years, and that is not really a lot if you ask me. I am surprised someone would comment on them if they never really dealt with them. I personally have and they are the WORST sellers I have ever dealt with. They are rude, they stalk your profile if you place a bid on one of their items, and they will ask you why you are bidding on their items when you never bought or sold that perticular item before. What does that matter. I wanted a pair of speakers. I don't care if I never bought a pair of speakers on eBay before, I have a 861 positive buyer rating and should not be asked why I am bidding on their item. They should have been grateful!
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Asked a product related question and instead was BLOCKED!
Posted by on
Earlier today I saw that Cape Ann Audio was selling 1570 Rotel received and notated that it comes with 1.4 HDMI switching where the actual Rotel website is still showing 1.3. So I thought I'd ask the details to which I got this reposnse:

"Most Rotel fans know where to look, but.........since a history of the feedback you've left for sellers indicates an anti-seller disposition, we suggest you shop elsewhere for this. eBay has blocked you from bidding on our items."


I was nice enough to write them back and ask them nicely why they are being rude and that they probably confused me with someone because my feedback is excellent and I have been eBayer (both seller and buyer) for over 10 years with 100% positive feedback! And here is what I got back from them:

""I have been eBay member since 2000 and have 100% feedback". Really? As ANY eBay agent will tell you, THAT is a meaningless statement, since ALL 'buyers' have 100% positive feedback. Now, in case you didn't know, EVERY word you've EVER left for your fellow ebayers is available for PUBLIC viewing on eBay. no need to try to recall what you've said, just LOOK IT UP. just click on that number next to your name (currently '214'), and then click the tab that says 'FEEDBACK LEFT FOR OTHERS'. And, please, do not contact us again."

Be aware of this seller and DO NOT do business with them. It seems that I'm note the only one that was treated this way by this seller.

Seller like this should be doing business ON THE STREET! Not on eBay.
     
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rockfishing on 2011-01-19:
It sounds like you have left a lot of negative feedback for others. They are well within their rights to block any buyer for any reason.
Anonymous on 2011-01-19:
And, what did you find when you clicked on your name? Were they right?
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Rotel 1069 HDMI
Posted by on
I have been seller and buyer on Ebay since 2000. I have 100% possitive feedback. I was going to purchase a Rotel processor with HDMI 1069. I had asked a simple question that most buyers would do. I had asked if this Rotel processor was quaranteed to be HDMI. He responds "Beats us----we don't know how to read either." Then I responded and said "Excuse me? So you do not know if this HDMI quailfied? Then I he responded back and says "Why don't you try something new, like READING the listing. Then I responded "You are right, description does say all new update software to HDMI
etc. Impressive for a RSP-1069 having all those new
features....really nice to have the factory upgrades on this model...
I will watch for more upcoming auctions... Thank you for your help. He than came back with a shocking behavior I had ever seen from supposely a top seller with 100% feedback, which makes me really wonder the real truth
he responds this ""You are right, description does say all new update software to HDMI..." ???? Are you SERIOUS????????? Whom do you think WROTE the description???? And are you always SO inconsiderate of a seller's efforts that you DON'T read listings. But, never mind.........eBay has PERMANENTLY BLOCKED you fromEVER bidding on our items. Further, you've been reported to eBay' Trust & Safety for continuing to harass us with your emails. And, if you continue, you'll be visited by a Commonwealth Trooper who WILL arrest you for harassment."

Well this truly is a very bizarre behavior for simple questions being asked. The truth I am a novice in these Rotel products and just wanted to confirm that I am not misunderstanding the descriptions. I felt threaten and very much harassed by this eBay seller. This was a very bad experience and had noticed this was not the first time nor it will be the last he will pull this kind of threat to someone else. He should be banned from Ebay or anger management should be addressed here. Thank you for your time and listening....Happy Holidays to All
     
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Inat on 2010-12-02:
see, this is the cool thing about a free market - you are free to choose not to do business with this seller based on this attitude. People are free to conduct themselves and their business however they see fit as long as it does not physically endanger their consumers. If he chooses to be an azz, custoners can chooe to not patronize his business.
skelly39 on 2010-12-02:
How is your asking a question harassment? I think after the first smart@$$ email from that jerk I would have told him to stick it. Why would he come back after you thanked him with that kind of response? Either he is seriously nuts or something is missing...
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Beware of Cape Ann Audio
Posted by on
I expressed interest in a product that was being sold by Cape Ann Audio on eBay and this was my treatment. Below is a copy of my question and their answer:

ROTEL RSP-1098 7.1 Processor/Preamp! HDMI & LCD Screen! (110562876298)

My Question:
Dear capeannaudio,

"Having had the HDMI upgrade does that mean that the unit is now capable of decoding Dolby HD Audio as well? Thank you."

Their Answer:
"????? We're not sure why you asked this, since the listing clearly states that it's an HDMI VIDEO switching upgrade. Further, most folks who are serious about these would go DIRECTLY to the Rotel site, where they would have discovered the same information.
Cape Ann Audio"

Does this seem helpful? Clearly, I asked a question because I did not know the answer, but the response seems a bit obtuse as I was quite cordial, yet the response clearly has a tone of condescension - as though my question was inconvenient. Additionally, the seller quickly made the assumption that I was not a serious buyer because I had not visited the manufacturer's website regarding this product. In my opinion, this shows a lack of tact and appreciation of the customer. I will not be doing business with this company. I don't need to see all the cards to know when to fold. If there were any problems with the product, my confidence is gone in the seller taking care of me. I'm a eBay buyer and seller with integrity. I have 100% satisfaction with almost 300 feedback. I am not the only one with a bad experience. Feel free to search others. They are on here too.




     
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Alain on 2010-08-01:
They gave you an answer that was intended to annoy you. It did. Don't deal with them.
jktshff1 on 2010-08-01:
I thought Rotel for making dip?
Alain on 2010-08-01:
I never thought of that. They do make good dip! Just checked: rotel.com is electronics and ro-tel.com (nice website) is food.
mskaren on 2013-07-08:
I had a similar experience with these JERKS! and I am glad that this is the first thing that popped up on the internet when I did a serch for them. I WANT EVERY BUYER TO KNOW HOW THEY TREAT PEOPLE. I bid on a pair of speakers of theirs and I received a message from them asking me why I bid on their speakers when there were other auctions on eBay with the same speakers. They continued to give me the third degree so I let them have it. I should not have to explain why I am bidding on someones auction when I have a feedback score of 861 all positive. They responded to my response very ignorrant and so I let them have it again! They threatened to turn me into eBay but as everyone knows, eBay couldn't care less unless there is money involved so please BEWARE when dealing with these people.
Hoss on 2013-09-11:
I have dealt with Dennis for years and have acquired some great pieces from him at a very good price. He also has given lots of priceless advice. He is very knowledgeable and knows audio video better than anyone else I've run into. He deserves your respect and he can be trusted to treat you right in a transaction. Many have become distrustful of eBay and the many hacks and newbies it has brought. He is not either.
Bob on 2013-12-07:
Anyone know what happened to Dennis have not seen him on eBay for a while. Yes he can be a pain to deal with but you get what he tells you your buying he's not a rip off just overly skeptical of humanity for some reason
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StarEmpty StarEmpty StarEmpty StarEmpty Star
They Were Stalking and Very Rude
Posted by on
Rating: 1/51
MASSACHUSETTS -- I bid on an item of theirs on eBay and rather than being appreciative, they sent me a message asking me to "explain why I bid on their item" when there were other similar items up for auction on Ebay. They also stated that I had never bought or sold speakers before. I found this very strange and do not understand why someone would ask such a question. My buying habits is no ones business and not sure why they stalked my profile was beyond me. All I wanted was a pair of speakers.
     
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Rude Jerk
Posted by on
Rating: 1/51
VANCOUVER, WASHINGTON -- Do not buy from these guys. They are rude and simply weird.
I asked a simple yes or no question and was given a long paranoid rant as an answer. Avoid like the plague.

     
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trmn8r on 2012-11-12:
If you researched Cape Ann Audio, you would find this is their normal way of doing business. They obviously don't care to put any effort into customer service, and can continue to sell product to buyers who don't ask questions.

I seem to recall they have a comment in their ads that alludes to the fact that you should do your own research or something like that. A lot of people walk away feeling like it is the rudest seller they ever dealt with.
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Ebay
Posted by on
After being an unsuccessful bidder, I have now been blocked from bidding on the same product in subsequent auctions. They have also prevented me from soliciting them with any questions! Hence, I turned to the internet and found all these complaints about this company on this web site, surprise...surprise! (originally, I was hoping to find a web site with a phone # to ask what was going on, but after reading the other complaints, I think I'll shop elsewhere)
     
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trmn8r on 2011-05-29:
Cape Ann Audio marches to its own drummer.

Last time I checked, he had 100% feedback, which means the customers that play by his rules are satisfied.

I get the impression he doesn't like any questions other than "Have you received my payment?" and if you make any waves he blocks you. Something like the Soup Nazi on Seinfeld.
badasblkhemi300c on 2011-06-16:
Good news is I haven t seen him selling on Ebay. Maybe they got enough complaints about him. Should have been banned a long time ago. People are trying to buy and don't need to be harassed on trying to bid and ask a question, only to be blocked. Rotel doesn't allow their products to be sold on the internet new. Calls them "overstocked". No such thing.
trmn8r on 2011-06-16:
But he has been. He currently has several items for sale, and sold several Rotel items to winning bidders on June 13.

If you don't like the way he does business, you can probably find Rotel stuff elsewhere.
Brian G. on 2014-05-28:
I used to drop by Dennis' retail shop, when he had it years ago. he's a scrawny,wierd kinda dude. always pressuring you for the sale. Did not care for the man. Shop is long gone, fine by me.
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