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Denied Increase After Brother Murdered
Posted by Blackcattt35 on 12/27/2013
CITY OF INDUSTRY, CALIFORNIA -- Oct 5, 2013 my brother was beaten to death by 4 men, one with brass knuckles. His wallet and cell phone were missing when ambulance and police arrived. I called Capital One Bank and requested an increase so I could purchase a ticket to get to my brothers funeral and support my mother and father since I'm the oldest.I have had this account since Apr 2007, never late and I was just asking because I needed to get home. My brothers body was held for two weeks because it was part of a crime scene. I finally borrowed the money to get home.

As consumers we have to stop doing business with those that only lets the money flow one way, into their coffers. I called a few days later and I canceled both accounts, I have been a great, on time paying customer for 7 yrs on the one card and only two on the second. I know they won't go out of business by me taking mine away, but at least their bottom line won't keep getting fat by me since I'm so undervalued. I have a credit card still, but not with them, that's a personal problem I know but I still feel as though since I have been paying bills on time I shouldn't have to wait ten days as I was told by the rep. Since my brothers body was held I did get to attend his funeral.

My mother has lost it and cries nightly about this senseless act. I don't know how I got through it, but I know I don't care for Capital One anymore. Sorry experience, very sorry customer care I think, a multi billion dollar company can't see to take care of those responsible customers that's the reason for their solid growth, not good at all.

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Posted by Jake on 2013-12-28:
Are you for real? They can't just increase your limit just like that, regardless of the situation. There are many rules and regulations and they can't just increase anyone's limit with every sob story they hear. I'm pretty sure they don't have a "Someone in your family died so we'll just increase your limit" rule. This isn't just capital one, that would happen with any credit card company. They'll continue to do fine, in fact they'll probably be better off without you badgering them for an increase which they can not give to you.
Posted by Paul on 2013-12-28:
I wouldn't expect my credit card companies to adjust limits based on the reason a card holder gives, and certainly not based on a one-time need. As cold and heartless as it may sound, personal emergencies rarely play a role in the credit world.
Posted by Cwazychicken on 2013-12-28:
Now i feel bad for your family and im not saying you would do this, but there are scam artists out there that would say the same story to increase their credit or try to get things free....or try to get things companies normally don't do for their customers. Sorry you were not able to get what you wanted but companies just can not raise limits like this.
Posted by clutzycook on 2013-12-28:
I"m sorry for your loss, but I have to agree with the other posters. That's why I try to carry little or no balance on my credit card so if I need to purchase something in an emergency, I have the funds to do so.
Posted by olie on 2013-12-28:
I'm sorry that this happened to your family. I wonder, though, how close to your limit you were?

You may have a spotless payment history, but if you are close to your limit every month, you're probably not giving Cap One much to work with.
Posted by Old Timer on 2013-12-29:
Blackcattt35, glad to hear you were able to make the funeral. Sorry for your loss. It's such a shame that the OP has to take yet another beating in this case. First her Brother, then by Cap One, now by all the pundits on this site. Sad indeed.
Posted by FoDaddy19 on 2014-01-01:
Like the others, I offer my condolences for your loss, but also like the others, I agree that Capital One didn't do anything wrong here. They can't just up your credit limit on the spot just because you asked for it, there has to be oversight on their end because it's their money they are lending off and the credit limits they have set are there for a reason.

@ Old Timer, often times, people write negative reviews, without knowing or ignoring various company's state policies or being oblivious to common industry-wide policies. I'd say over half the complaints you read here fall into that category. To that end, it's more advantageous for the various OP's have those things explained to them by people who are at least somewhat familiar with how businesses operate, even if it's not something that they necessarily want to hear. Many people make the mistake of being subjective rather than objective when dealing with these issues.
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Horrible Bad Frustrating.
Posted by Joyceb298 on 12/16/2013
I have 2 other Capital One accounts that are in fine working order, I applied for another to help with Christmas costs, and just got done with about 12 rounds of chemo and bone grafting, I live alone and have no one to help me get around or even to the toilet. [Capital One locked] the card the first time I try to use it. I call them, they ask me security question I answer, and explain the need for the transaction, SHE TELLS ME that it is perfectly fine to use it now and restriction is removed and to go ahead and use my card.... Second time I try it does same thing, I call them and now they need me to fax this and that blah blah blah and I am like sir, I can barely get to the bathroom and they are about to cancel my electric, like I need this card for some help, and trust me I can say with 100% certainty that they don't give a [snip] about their customers!!!
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Terrible Customer Service
Posted by Stephanieregn on 12/13/2013
KINGSTON, NEW YORK -- I have had a card for 5yrs, they treat you like garbage when you are late with a payment. They stopped my card without notification that they were upgrading a new card. Then when I received the new card, I tried to activate by phone, and it would not accept my pin. Now I have to wait another 2 weeks to activate. The people on the phone are rude and uncaring, then patronize you by asking if there is anything else they can help with. Like they helped in the first place!
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Record lost
Posted by Vuair90 on 12/04/2013
ST.PETERSBURG, FLORIDA -- After 5 months Capital One financial credit card department took over from Household Banks . I am asking Capital One financial dept [to] provide to me the 2 two years record payments Statement . But their Indian people inside customer service never sending what am I asking for . Until today is : 12-04-2013.
Has been calling Capital One financially dept 3 times with in 3 months to obtain 2 years statement record . But never respond to my request . I hopefully not another Ponzi scam at Capital One financially Operation suck !

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Posted by Soaring Consumer on 2013-12-09:
I suggest mailing a certified letter to their corporate office.
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Putting a Freeze on the Credit Line After Large Payments Have Been Made
Posted by Davidqs on 10/23/2013
BUFFALO, NEW YORK -- I made a large payment. It took 3 days to post which is 2 days too long.
Then had a purchased declined when trying to use the credit card.

No excuse for this type of nonsense. The Customer representative and the supervisor were both completely unhelpful in explaining why a hold had been put on the account.

The Supervisor even got a little snooty.

I will be making a complaint to the NY state dept of consumer affairs. Cap one is definitely "playing the float". This is something which the banks used to do, until they got caught.
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Posted by John on 2013-11-28:
It takes up to 14 days for credit card companies to actually receive the money from your bank. Any credit they put on your account before then is in goodwill. People take advantage of this, known as First person fraud, to defraud banks. Most likely in your case, you made the payment after 5 pm, so it posted the next day and avail the next morning like every other customer.
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Beware of the Annual Membership Fee
Posted by Mbdeuce13 on 08/06/2013
I have had a Capital One card since 2003. I recently moved to a different town and received a forwarded bill from Capital One informing me that I owed a $39.00 membership fee by July 21st. I immediately contacted them to update my new mailing address and was informed that now since I did not pay my membership fee on time, I was now being charged a late fee!! I explained that I had just received the letter in the mail that day and that there was a post office delay due to my forwarding address, I also explained that I did not have a chance to update my new address yet but had a zero balance on the account so was not worried about it. Despite never having paid them late in the 10 years I had the card, they treated me very rude and unprofessional and told me I should have known my membership fee would be due. When I told them that I was a single parent and did not have the extra money to pay for fees I was told that there is nothing they can do to help me.

One supervisor hung up on me because she could not effectively justify the fees and her script did not have answers to my questions. I had asked her if she had a Capital One card with a yearly fee and if she felt that it was fair to make me pay a fee in addition to the interest I have paid over the years when I have used the card. They deducted $10 from the membership fee, but I still had to pay them $29.00 by phone to avoid getting a negative report to my credit bureau. I had told the Capital One representative that I was going to be voicing my horrible experience and cancelling the card she responded that it was my choice to do that but it wouldn't change my balance that was immediately due.

Unfortunately one of my other credit cards was recently bought out by Capital One and I am not happy. I am making this card my first priority to pay off and never ever do business with them again....ever.
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Posted by trmn8r on 2013-08-07:
Based on your description, my belief is that you owed this fee as the CSR explained. The forwarding delay is your responsibility, not theirs. Banks don't waive many fees these days, since they have become more important to make up for lost revenue elsewhere.

That said, I would not own a credit card with a yearly fee. I had one back around 1988, and got rid of it.
Posted by Weedwhacked on 2013-08-07:
It was late. I have never heard of a single parent waiver. If it existed everyone would claim to be separated.
Posted by DebtorBasher on 2013-08-07:
When you signed for the membership, you agreed to the fees. If you are not able to pay those fees...single parent or not, you should not have agreed to them.
If those who are not single parents have to pay fees, why wouldn't single parents have to pay them?

Regardless whether you close your account or not, you will still be responsible for paying off your balance and it won't stop them from reporting it to the credit bureaus.

Best thing to do is close the account and make payment arrangements with them for the balance and stick to the agreed arrangement. You might want to ask them about a hardship program, though being a single parent won't qualify you for it, but if you recently had a sudden drop of income...like loss of employment or cut hours, you may qualify. But, once the agreement is broken, they will go after the full amount.

Good luck to you. But, don't play the single parent card...that pulls no weight whatsoever...sadly, single parenting is the norm now...it really doesn't mean anything to creditors.
Posted by mbdeuce on 2013-08-07:
Response / Clarification: Why would I need a payment arrangement? I paid the balance off over the phone the same day. I rarely even use this card but kept it because I was in the process of going for a new mortgage and was told not to have any closed accounts for the time being. I have since closed the account.

I did not ask for a single parent waiver. I told them that I was unaware the $39 fee had been charged to my account (because I moved and did not get the letter on time) and did not have the extra money to pay a $39 plus late fee for an account I believed to be at a zero balance. I do not feel I should have been penalized and a one time courtesy was appropriate for the circumstances.
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After 15 Years of Banking With Capital One, I Paid Off My Card & They Lowered My Available Credit Line
Posted by Stayinalivestrategies on 07/24/2013
RICHMOND, VIRGINIA -- I've had a Capital One credit card since at least the mid-90s with at least $5500 credit limit (raised over time to about $7000.) I've run it up & paid it off several times. Capital One has also been my primary bank, where I have 2 checking accounts, for the last couple of years. I recently borrowed some money & paid the card off because the interest rate was much higher than my other cards. No sooner than I had done so than my credit limit was reduced to $500, even though I'm making much more & owe less unsecured debt than when I first got the card. Calls resulted in no satisfaction, just the reading of trite vague "codes" & "gobbledygook" with little meaning. I'd like to give Capital One a chance to reconsider or "level with me."

Absent that, I plan to exit the Capital One system for life in favor of my credit union & encourage anyone else who's had a similar experience with Capital One cards to join me.
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Posted by trmn8r on 2013-07-24:
It's Cap One's money to lend, so I don't question their actions.

I've never "run my credit card up", and I pay it off every month and always have. I haven't had a job in 10 years. My limits have never been reduced. Evidently CO found something in your history or rating that they didn't like.

It is certainly you prerogative to take your business elsewhere. It appears CO is encouraging you in that direction, so it may be an agreement to disagree. Good luck wherever you move to.
Posted by Weedwhacked on 2013-07-24:
They never guaranteed that your credit limit would stay the same. On the contrary you agreed to their condition of changing it whenever they feel it necessary. If the interest rate is so high, why do you want to keep using them?
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Capital One Changed My 7.9% Fixed Rate CC to Variable 17.9%
Posted by Cybersocialworker1 on 07/06/2013
On 7/5/13 I called Capital One to explore if I could reduce my 7.9% fixed interest rate credit card only to learn my Capital One credit card interest rate had been changed to a variable interest rate of 17.9% without my consent. I have held my Capital One credit card since 2003 and have great credit.

When I asked why I had never been notified, and that I never consented to a change in terms, I was told Capital One "mailed" me a letter notifying me of the change. When I shared I never received this information, Alex (the account supervisor) stated Capital One reserves the right at any time to modify the terms of a written contract.

I am very concerned with this arbitrary practice and have decided to no longer use my Capital One credit card. While I do not like posting negative comments online, I do believe it necessary to educate others so they are fully aware of organizational practices prior to signing contracts.

If you have a Capital One credit card, please call customer service and inquire about your current interest rate. If you too have had your interest rate modified without your consent, discontinue using the card immediately. Do not cancel the card as it may negatively impact your credit history depending on how long you have held the card. Given the length of my history with the card, I cannot cancel the card, but Capital One will no longer receive my business through my use of the card.

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Posted by jonthethird on 2013-07-06:
The notified you of the changes in interest rates in one of the small print advisements sent with the statement. You accepted the new rate by continuing to use the card.
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Good for Credit Building but USELESS for Actual Use
Posted by Rob.leg on 07/03/2013
SALT LAKE CITY, UTAH -- I started to build a credit history. Capital one approved me for 2 cards for $500. 3 years later they refuse to increase my credit limit even with very good credit. Always paid on time every time and stayed well below my limit. What do I do with $500 credit line? Good card to build credit history but absolutely useless for monthly purchases even if full balance is regularly paid in full. I will use my American Express card and forget about CapitalOne. No longer in my wallet.
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Avoid Capital One and Affiliates at All Costs
Posted by Jnkmail44 on 06/10/2013
COLUMBUS, OHIO -- After being charged outrageous interest for an extended period, and despite many calls and letters to to GM card (formerly HSBC - Now Capital One) I have not been unable to speak with anyone who actually seems like a human being. It almost seems the customers service agents are "numb" to dealing with irate customers, which is a really bad sign. I was never late, never missed a payment, they just arbitrarily decided to raise my interest rate to 29.9% and bury the opt out notice in fine print on the back of one of the last pages of a monthly statement. So now I'm trying to pay this off completely and they won't even give me a straight answer as to the amount so they can keep me "on the hook" and charge more fees. They've closed my account and lowered the credit limit to within a few dollars what was owed so any interest automatically gets them an over limit fee.

Note they also "trolled" their system and found a Best Buy card I had and cut the credit line by 85%. So I called to pay that one off too - same evasive methods.

Unscrupulous, unethical, and evasive. Any consumer should avoid them at all costs.
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