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Car Hire Scam
Posted by on
LONDON -- We were scammed by this company last year (2008). After returning the car in perfect condition and then flying out of the UK, we did not receive our (large) deposit back. All calls to their (premium rate) customer service number went unanswered as did emails and faxes. After three months of complaints we only got a refund by approaching our credit card company who agreed that we had been unfairly treated and reversed the deposit charge.
Many many people have been scammed by Car-Hire-UK. Com and are taking matters further on the internet and by dealing with the UK Trading Standards Authority and The Police etc. BEWARE of this company!
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Denise Robinson on 07/15/2011:
Re: CarHireUK. I have just read your comment and can't believe that this company is still in operation after all the negative reviews and fraudulent dealings with customers. I unfortunately just booked with them as I had no idea what their history is. How can it be that it is still in operation and conning more people if it has been reported so many times? I am in the process of notifying my bank manager to see if they can block my card as I only booked on the 13/07/11. Can anyone answer how watchdog organisations and the police can allow this to continue, unimpeded?
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No Refund of Deposit
Posted by on is a UK internet based car rental company that specialize in renting cars to foreign visitors arriving at Gatwick and Heathrow. There is a very good reason they do this and it is to scam visitors out of their insurance excess and car fuel excess often amounting to over $1000. They do this by relying on the fact it will cost the customer more to return to the UK and fight the case than just accept their losses.

I would urge any victims of this scam to contact Bromley Police and Bromley trading standards, their details can be found on the web. Why am I reporting this? because I recently became a victim of this scam and on searching the web found many reports from other people who had become victims of this company.
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BokiBean on 04/18/2009:
Very helpful! thanks for the info!
Anonymous on 04/18/2009:
These types of companies seem to be in business just to take advantage of travelers. I don't know about this company, but my parents, who travel to the UK once every year or two, were once charged a "foreigners insurance" fee for a rental car. They waived it when my father brought out his UK passport, but they have my aunt make the reservations for them now - when the billing address is in the UK, fewer "extra" charges show up on the bill.
ZackFita on 02/17/2010:
I find this review absolutely ridiculous, I picked up a car from car-hire-uk and I found the service to be excellent, I even left a note in the car for them as I had never used them before, I thought I should share it with people online as I cannot believe people are making such lies, if you return a vehicle without damage you will receive your deposits back, much like I did, admittedly there was a slight delay, roughly 10 days but it was worth waiting for the lower rate and the service I had received.

: Dear Car-Hire-UK,

I picked up a car from you on Saturday from Heathrow and I just wanted to leave a quick note to say how impressed I was with the service. A gentleman named Sean delivered the car to the terminal and he was very polite and professional. Please could you pass on my compliments to both Sean and the management as his personal touch made all the difference after such a long flight.

This is the first time I have used your company but it will not be the last.

PepperElf on 02/17/2010:

always interesting when someone with a single post-count pulls up a 9 month (or older) thread to proclaim the company is actually good.

GM on 12/13/2011:
Fighting with them about this at the moment.
Car Rental Gatwick on 05/16/2012:
I really llike this post. You write about this topic very well. I think you know what you have written about. I like your blog and I will definitely bookmark it! Keep it up !
Free4 on 05/09/2013:
ZackFita on 2010-02-17
You clearly know nothing about this company or are an agent of this company.
They are still up to the scam today, they fail to communicate, they don't return the deposits and they prey on people that are from out of the UK for the most part.
4 months on I am still chasing the return of stolen deposit money and zero written communication from them company despite multiple attempts to contact them in many ways. 570 pounds sterling.
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