I just used them -- they are awful. I paid for a luxury car, was not avail when I went to pick up so I ended up with an economy car and still had to pay the fee for the luxury car. I called to Car Rental 8 to complain and Erica immediately said, "it's not our fault." I informed them that I didn't care whose fault it was, I wanted a refund. She then said - "it's only 20 dollars." I said well even so I would like my money back -- also drop off location had no shuttle to my destination even though car rental told me there was. Oh yeah, they also quoted me a price for a 2 hour rental, not 24 hrs. Do not use them!!!