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Legal references for CareCredit fraud-fight back!
Posted by Omegareport on 12/08/2004
MASON, OHIO -- To Whom It May Concern:

The purpose of this letter is to file a formal notification of complaint alleging numerous violations of the Consumer Credit Protection Act (15 U.S.C. 1601) on the part of CareCredit, in that CareCredit, aka GE Capital Cons Cardco aka GE Capital Consumer Card Company.

GE Capital Consumer Card Co. is a "creditor" by definition of 15 U.S.C. 1601-§103-f (Consumer Credit Protection Act) and therefore falls under the federal jurisdiction of the Federal Deposit Insurance Corporation (FDIC).

GE Capital Consumer Card Co. has knowingly and illegally:

- made a promotional offer of "interest-free" or "deferred interest" which, by its actions as enumerated below, it had or has no intentions of fulfilling, said offer falling within the definition of Section 226.2 of CCPA.

- levied late fees and finance charges when payments were actually received - and deducted from my bank account - PRIOR to the due date,

- charged illegal and exorbitant "account security" fees without any form of legal disclosure or explanation as to what those charges may be, constituting a "surcharge" under sections 103 and section 167 of the Consumer Credit Protection Act (15 U.S.C. 1601), hereinafter referred to as CCPA.

- has instituted retroactive "terms and conditions" without proper notification, in violation of § 226.7 of the CCPA.

- has provided such "terms and conditions" in a format that appears to be a third- or fourth-generation unreadable photocopy consisting of print so small and faded as to be illegible, in violation of § 226.5.

- has made it virtually impossible for customers (clients) to contact them in a timely manner by failing and/or refusing to answer telephone calls for periods of up to 7.5 hours (by placing the customer on hold for such lengths of time) and by failing and/or refusing to provide any means on its web site of contacting CareCredit by email or any other means than an unanswered telephone line.

- has acted to quash any meaningful payment inquiries by refusing to provide requested information to the bank upon which payments were drawn, in addition to failing to provide telephone-answering staff as alleged above.

DETAILS:
Application for the above-referenced account was made under a "promotional offer" (Exhibit A - promotional offer), which provided for no interest if the account was paid in full within 48 months. This agreement was for the issuance of a "medical credit card" issued by GE Capital Consumer Card Co, 5300 Kings Island Drive, Mason, OH 45050, to cover dental (oral surgery) expenses in excess of that which were to be paid by the payee's dental insurance. The debt agreed upon was to be $1,500.00.

The first payment was due September 4, 2004 (Exhibit B - statement of payment due). Payment was received via electronic funds transfer on September 2, 3004 and was deducted from the payee's bank account prior to 2 pm the following business day, September 3, 2004 (Exhibit C - email from USBank, formerly and aka Firstar Bank). The minimum payment on the above account is $45 per month.

The defendant states that "payment is due by 5 pm on the due date" to "avoid additional finance charges." Payment was received and cleared well before that time.

Electronic funds transfer payments through USBank is guaranteed to arrive on the date specificied. This form of payment was chosen specifically to ensure timely receipt of payment, since US Postal Service delivery to and from payee's address is often very unreliable. In four years, I have had no problem with electronic funds transfers reaching their destination late.

The payee then received on Sept. 13, 2004 a "late notice" (which bore no postmark and was, in fact, bulk mailed - Exhibits D-1 and D-2 - envelope and late payment notice) claiming that no payment had been received, when in fact, it had. In addition, the payee was informed that a late fee of $35.00 and an "account security fee" of $23.25 had been charged additionally.

In a document received Sept. 13, 2004, after the contract was entered into, labelled "Account Security Debt Cancellation Agreement" (Exhibit E), there is no mention whatsoever of any "account security fee". Payee contends that this "account security fee" constitutes a hidden and therefore unlawful interest or finance charge, in violation of federal law.

On that date, Sept. 13, 2004, payee attempted to call the phone number provided (1-800-333-1071) and was informed by a voice recording that "due to a high volume of calls" there would be "a lengthy wait time". Payee kept the line open and was on hold for 3 hours 47 minutes before finally giving up, unable to speak to single human being during that time.

Additionally, the payee contacted the bank (Exhibit F - email) to notify them of the allegation by GE Capital Cons Cardo that no payment had been received, even though existing bank records clearly documented otherwise.

USBank aka Firstar Bank responded to the payee on Sept. 14. 2004 (Exhibit G - email) that it was investigating the matter, then followed up with another communication - also Sept. 14, 2004 (Exhibit H - email) that "GE Capital Cons Cardco will not discuss customer accounts with third parties" and suggested that the payee call 1-800-333-1071 - the same phone number which GE Capital Cons Cardo will not answer.

An additional payment of $55.00 was made by the payee and received September 17, 2004 and deducted from the payee's bank account on Sept. 18, 2004 for the payment of $45.00 due October 4, 2004.

No statement was received for a November payment, due Nov. 4, 2004; however electronic payment was made and received Sept. 29, 2004 in the amount of $100.00 (Exhibit I - details of USBank transaction printout), even though the payment due was $45.00.

For the December payment, due Dec. 4, 2004, an electronic funds transfer in the amount of $100.00 was scheduled to be received Nov. 18, 2004, though the amount due was $45.00.

On November 12, 2004, payee received a statement from GE Capital Cons Cardco (Exhibit G - statement) claiming no payment was received for October and that a late fee of $35.00 had been assessed, as well as a "finance charge" of $106.64 and an "account security fee" of $22.38. The payee was also informed that the "promotional offer" had expired on an unstated expiration date, in violation of the agreement made and the promotional offer (Exhibit A).

Also on November 12, 2004, the payee again attempted to call both toll-free numbers provided and was informed by a recorded message that "due to a large volume of calls" there would be aa "long wait time." After 2 hours and 17 minutes, the payee again gave up, and on November 13, 2004, sent this document with a certified letter to the defendant.

In summary, payee has so far paid $400 on a $1,500.00 debt and is informed the balance is $1,563.13. All payments have been made and received before the due date.

The payee asks for full restitution of the unlawful and exorbitant fees in the amount of $463.13 charged by GE Capital Cons Cardco, as well as all attorney fees and costs pursuant to this matter, and for full reinstatement of the "promotional offer" terms which were, and are, part and parcel of the agreement between the payee and GE Capital Cons Cardco.

The payee hereby notifies you, under the requirements of the Consumer Credit Protection Act. [15 U.S.C. 1601], that the aforesaid charges of $463.13 are contested for the reasons outlined above and that no such charges will be paid in the future. Payments will be made to repay the original amount of $1500, as contracted, in the time length necessary to avoid interest fees, per your "promotional offer."

It is my intent to file legal action - as a class action suit if possible - and to seek full restitution and double damages as provided for in the Consumer Credit Protection Act. [15 U.S.C. 1601].
     
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Beware of Care Credit
Posted by Dstern on 07/28/2008
ORLANDO, FLORIDA -- Please be advised that Care Credit/GE Money Bank is the absolute worst in customer service & allocations of payments. I have 2 outstanding loans with the above therefore I must call in every month and reallocate my funds to move between the 2 accounts. Each and every month I receive my statement the outstanding balances NEVER reflect the actual amount of payments I have paid. In addition each and every month I am forced to spend at least an hour on the phone trying to fix their mistakes. As I sit on hold at this very moment, this is my 3rd call today. Both "service" reps that I have spoken with have failed to help me. One even put me on hold and never returned. Once when I was lucky enough to get a supervisor on the phone to help me, she took it a step further and said that I could contact her each month for my reallocations, only to find out that they cannot transfer calls to anyone in any dept.

I was promised a call back from her and after waiting, I called back in and was told the employees are not allowed to make outgoing calls. This company is trying to say that $400.00 of my money can not be accounted for. I am filing a complaint with the BBB and as soon as I can hopefully get somebody to properly adjust my balances, I am doing a balance transfer to get this horrible company gone from my life forever. Even if tempted...

DO NOT open an account with this company. You will regret it greatly! I certainly do!!!
     
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Posted by lamett on 2008-10-27:
File formal complaints with the Federal Trade Commission and Office of Thrift Supervision.
This is a violation of the Fair Credit Billing Act.
They hope you never find out about the FCBA. You will find full detailed information on the Federal Trade Commission Website
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Scam Beware!
Posted by Jessicaortiz on 06/08/2011
Medical emergencies bring out the best in some, the worst in others. Well, needless to say...CareCredit brings out the absolute worst!!! Simply and to the point, they take advantage of patients in a bad situation. CareCredit.com are vultures – and if you can avoid dealing with them, I advise making whatever effort is necessary to do so.

CareCredit.com has signed up medical providers – not just MDs, but dentists, therapists, and veterinarians. If you have a huge medical expense, and can't afford the entire amount, chances are your medical provider will probably mention CareCredit.com and their wonderful three- or six-month no interest plan. Well, I had an overwhelming amount in dental costs and my dentist suggested that I apply for Care Credit for part of the amount. When I called them, they were EXTREMELY pleasant! I was approved during that very phone call. I have excellent credit...but needless to say, that was NEVER even checked.

The concept sounds very much like an act of mercy, guaranteeing that people who are in desperate need of funds to pay for their medical procedures will get the help they need.

CareCredit.com is actually GE Capital (the same people who made your ‘fridge lend out lots and lots of money). They’re not in it for altruism – they’re in it to make money – and make money they do. HOW? BY LYING TO YOU!!!!
This is not a loan, it’s a credit card – in a few days, a MasterCard appears in your mailbox. In theory, you can use this card to charge more medical expenses. What’s different about this card is that, unlike all those offers you’re getting in the mail every day, the interest is GETTING ADDED EVERY SINGLE DAY at the maximum amount allowable under the usury threshold of 24% APY.

That vaunted “interest-free” period is only “interest-free” if you pay off the entire bill within the no-interest period. Pay off all but A FEW BUCKS and you owe interest on the entire bill.

MY STORY:
In my case, CareCredit.com never bothered to send me any form of information about the account AT ALL. Sure, they got the card to me, but nothing else. They’re never sent me any information about the payment plans, and more to the point, they’ve never sent me a BILL!

I had less than $3,000 left to pay on the card prior to the "promotional period" ending. My dentist called up to add $9,000 to the card and asked if he did so, would they extend the promotional "interest free" rate for an additional 12 months. THEY GLADLY AGREED! Well, one day, I go online and notice that they are charging me interest. I called and not only was the customer service agent extremely rude, he proceeds to insult my intelligence insulted by stating that I should learn to read. (I'm sorry, last I checked I have my PHD! I am quite certain I KNOW HOW TO READ! This comment coming from a customer service representative who probably gets paid minimum wage at best.) Apparently, I was being charged "deferred interest" because, according to them, I never paid the prior balance off. First of all, I sent them a payment of $3,000 (which was OVER the amount I owed) and they applied that amount to the NEW BALANCE! WHY???? I HAVE NO IDEA! In addition, WHAT WAS I SUPPOSED TO READ??? NOTHING WAS EVER SENT TO ME BUT REGULAR STATEMENTS!!! So in essence, I KILLED MYSELF PAYING MORE THAN THE AMOUNT DUE EVERY MONTH...Just to get slammed anyway. THEY PROMISED MY DENTIST THAT THEY WOULD EXTEND THE PROMOTIONAL PERIOD IF HE ADDED MORE MONEY TO MY EXISTING ACCOUNT! Due to this, I am getting penalized for almost $3,000 in accrued interest. This is just ridiculous!

My Advice ...Avoid these people like the plague! THIS COMPANY IS A SCAM!!!!! Not to mention that their customer service representatives are incompetent (if not merely stupid) and worse yet, LIARS!!!
     
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Posted by azRider on 2011-06-08:
I'm not sure what a PhD has to do with it either. I have a Masters and i'm met some PhD's that are as dumb as dirt on everything outside of their field. sometime I have to tell you about the RF engineer that stored his floppy disks on his 4 drawer cabinet with a magnet. but I'm off track here.. I think new laws for this year went into effect that required credit card companies to apply all over payments to the oldest balance first; and also to require to show how long it will take to pay off a balance if paid by min payments alone. if so, when did you pay this debt? if this year, and they did not apply it to the oldest balance first, then you may have a case to fight with them. your not in default if they follow the rules, if I read your story right.
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They Won't Even Kiss You
Posted by Starlord on 12/01/2009
When one of our service dogs broke his leg, the vet's office staff introduced us to Care Credit, which at the time seemd like a life saver to us. We found out later that Care Credit is part of GE Money Bank, as is the WalMart credit card. GE Money Bank charges as much as an amazing 51%. Yes, that's FIFTY-ONE PER CENT! After obtaining a loan from our credit union to pay off Care Credit's usurious interest, and the manager of our branch contacted GE Money Bank for the pay off. After Care Credit was paid off, we got a notice there was $60 still due. The wife sent the final payment this morning. Not only do they not kiss you, they don't use Vaseline, either. Vets are now refusing to accept Care Credit any longer.
     
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Posted by Anonymous on 2009-12-01:
How is 51% even legal? Oh my GOSH! I'm glad your vets are smart enough to just say no to them! Is the Walmart credit card this bad, too?
Posted by redmx3racer on 2009-12-01:
Sorry, but you are apparently misinformed. Carecredit is not just for Vets, it is for all kinds of different healthcare for humans too. You get anywhere from 3-12 months to pay off the debt free of interest, depending on the amount of the loan (I think). You can get an extended plan where you pay 13% if you can't pay the amount off in the alloted interest free time. If you default on your loan, you get charged a max 29.99%.
I've used it for my dog once, and my GF used it for dental surgery. Neither of us experienced anything like you said. It came in handy both times and was really helpful.
Posted by Starlord on 2009-12-01:
red, I am not misinformed. We know it is not just for veterinary care, and we have known that from the beginning. My wife obtained the information while negotiating for the pay-off yesterday. The 51% is not the standard interest rate, but it CAN go that high. When we did not pay the $60 they claimed was still due, they kicked it up to $90 and threatened collection. I don't know where you got YOUR info, but the wife got her's straight from the horse's mouth, or should I say straight from the other end of the horse?
Posted by redmx3racer on 2009-12-02:
I got mine right from the website when I read your review, since we have used it twice and never got a rate that high.

If it does indeed go to 51%, they don't say anything about it, they say a max of 29.99%. I'd post the link here for you but last time I did that on a review my comment got delted so maybe it is not allowed.
Posted by redmx3racer on 2009-12-02:
Instead of a link, here is the whole thing.

*No Interest If Paid Within 3, 6, 12, 18 or 24 Months* (Minimum monthly payments required.)
Valid on a $300 minimum purchase amount required for plans longer than 3 months on CareCredit account. On promo purchase balance, monthly payments required, but no Finance Charges will be assessed if (1) promo purchase balance paid in full in 3, 6, 12, 18 or 24 months, (2) all minimum monthly payments on account paid when due, and (3) account balance does not exceed credit limit. Otherwise, promo may be terminated & Finance Charges assessed from purchase date. On promotions requiring a minimum payment, payments over the minimum will usually be applied to those promo balances before non-promo and other balances. If you have a non-promo balance, this may reduce the benefit from the promo. If you want to change this allocation, please call Customer Service. Standard terms apply to non-promo purchases, optional charges & existing accounts. As of 7/1/09, variable APRs: 22.98% & on all accounts in default, 29.99%. Minimum Finance Charge $2.00. Subject to approval by GE Money Bank.

Extended Payment Plans
Valid on purchases of $1000 or more (24, 36, 48 months) or $2500 or more (60 months) made on the CareCredit account. On promo purchase, fixed monthly payments equal to 4.7966% for 24 months, 3.4129% for 36 months, 2.7276% for 48 months, or 2.3216% for 60 months required, but finance charges will be applied to promo balance at the reduced daily periodic rate of .03808% (ANNUAL PERCENTAGE RATE 13.90%) if (1) promo purchase paid in full in 24, 36, 48 or 60 months, (2) any minimum monthly payments on account paid when due, and (3) account balance does not exceed credit limit. Otherwise, promo may be terminated. Standard terms apply to non-promo purchases, optional charges & existing accounts. Minimum Finance Charge $2.00. Subject to approval by GE Money Bank.
Posted by Starlord on 2010-02-08:
I located the statement that showed on the back of it a maximum interest charge of 51.29% or over twice what they claimed to you, red.
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Predatory Lending
Posted by Vanessaluna279 on 09/16/2011
I took out a loan for a medical procedure a year ago/. I feel *** for not researching this company more'. Basically I was told I had a zero interest loan for 12 months that ended September of 2011 (this month)|. I went to pay my account in full, and not only did they charge me a late fee saying I was late (I paid on the actual due date), they said the promotion ended a few weeks ago (end of August), and because I failed to pay it in full they tacked on 1500 dollars of back interest onto my account that I am now apparently responsible for! What happened to "zero interest, and then interest starts when the promotion date has ended ", and what happened to the promotion ending this month? I tried calling them and explaining my situation, and they were more than nasty to me,. I am now going to be looking for a class action lawsuit, and to hire an attorney for these greedy people!. Talk about Predatory Lending|. Oh and by the way, when I explained that the economy has hurt us in the past year (my husband was laid off last month), and how we couldn't afford to pay the back interest (not to mention the sky high interest that will be building on the back interest), the supervisor says"oh please Ma'am, the economy has been the same for 3 years",. How insensitive can someone be?!
     
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Posted by At Your Service on 2011-09-18:
You must have had paperwork to show the payoff date required for the loan. What did it state? The problem you're going to be dealing with is that anyone can claim, "I was told I didn't have to pay until xxx." That is why the financing paperwork is so important. With that said, any good attorney is going to typically charge a retainer for their services; most around $1500. And my bet is they would tell you the same thing.
Posted by GE Money US on 2011-09-26:
I'm sorry you're experiencing problems with your account. We'd like to help. Please email me at gecapitalcares@ge.com with the following information:

- The full name associated with the account
- Mailing address associated with the account
- Your contact phone number
- Reference code DM 092611_3c

For your security, please do not include your account number in your email.

Regards,
Nicole
GE Capital
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Worst Company Ever
Posted by Goddesshaas on 11/17/2010
EL PASEO, TEXAS -- This is the WORST company I have EVER had to have the misfortune of working with. My little kitten broke her leg and I used the Care Credit as financing. They kept tagging me with late fees of $40 even though my payments were sent ON TIME and received (I send through online bill pay from my bank, it wasn't even a personal check).

I called and they said it was an error and it would be corrected. But it never was. When I called back they said, "Sorry Ma'am we don't see that anywhere here in are note. Too bad; we can't do anything about it." I paid above the minimum and paid off the whole thing in full when the promotional period was up. I even called to ask what my payoff amount was and they told me the WRONG AMOUNT...so now I am getting tagged with interest.

It is a low down dirty skeaming company and should not be trusted at all. The customer service are the nastiest people and they do not try to help you at all.

DO NOT GET CARE CREDIT!!!!!!!!! DONT DO IT. Try any other credit card...DO NOT DO NOT GET THIS ONE!!!!
     
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Posted by leet60 on 2010-11-17:
"I send through online bill pay from my bank, it wasn't even a personal check."

You may want to verify with your bank if they are sending these payments electronically. I have had several bank accounts that certain payments made through online billpay were simply done by the bank creating and mailing a check to the company. If this is the case, and you are requesting your payment on or near the due date it may be causing your payment to be late due to mail delays.
Posted by Goddesshaas on 2010-11-22:
Nope. I've never had an issue with Online bill pay with any of my bills. I called the bank and they said that checks are not the way they send this company payments. It's done through electronic transfer. My NO INTEREST for 12 months of $1400 turned into a $1900 when I made higher than min payment each month ON TIME. AND confirmed by CareCredit the extra $500 IS NOT deferred interest. I will not back down from this and will have the an attorney look at options. I will not be ripped off. It's criminal!!!
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Caveat Emptor - Buyer Beware - Consumers need to scrutinize thoroughly
Posted by Chatty cathy2 on 05/24/2010
COSTA, MESA, CALIFORNIA -- I had to have a dental extraction and the cost was $473.00 because it was categorized as a surgical procedure. Since payment was due at the time of service I had no choice but to use GE Care Credit and was informed at the time that interest would be deferred. When I received my first statement a few weeks later, the minimum payment required was $15/month, and I thought I was doing good at paying $30 most months.(I'm on a limited and fixed income.)
Like Russian Roulette, the promotional period snuck up on me and I still had a balance of $128. The account was assessed with 26.9% finance charges totaling $96.00. I could say that the company should have notated on the monthly statements that a monthly minimum payment of $39.42 would be required to avoid going beyond the promotional period, but I realize I was the one at fault for not examining this offer more closely and calculating the minimum MYSELF. Because I did not do so I will now be assessed finance charges of 26.9% on the outstanding balance each month as well. BUYER BEWARE - DO YOUR OWN MATH! I'm not going to be too hard on myself because the pain I was experiencing at the time was excruciating and I appreciated the immediate relief. But I don't appreciate the headache I now have for not having taken the time to do the math.
     
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Posted by MDSasquatch on 2010-05-25:
This is good advice and Kudos on the OP for accepting responsibility.
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Credit card thieves
Posted by Mdmiami on 05/04/2010
EL PASO, TEXAS -- To whom it may concern:

The purpose of this letter is to file a formal complaint on CareCredit for "TERMINATING PROMOTIONAL INTEREST FREE OFFER" without proper notification. (violation of statue 226.7 of the CCPA)

I accepted this credit card only for dental services, with a 12 month term ending 3/11/2010. On the acceptance letter attached to the credit card I received by mail, there was no indication of a cut off time for payment due date. The minimum payment was from $20 to $30 dollars due on the 4th. I paid always around the 15th of the previous month, for the payment due the next month on the 4th and always paid $100 monthly.

In September 2009, I posted my payment on the 4th at 7pm. Not knowing that in the statement in very small letters on the left hand side under "account information" stated "payment due by 5pm", (this note has been moved now after the February/2010 credit amendment, to the right hand side IN BIG LETTERS under payment information). The following month when I see a late charge on the statement, I called and was informed of such clause. I sent a letter of complaint and received a month later a generic letter with a denial for my request to have the late fee reversed. No other notificaion of change in terms for my account. Then to my shocking surprise on the December 2009 statement, they added $209.35 finance charge. I called and was advised that because the issue with the September statement my promotional "no interest" offer was terminated. I asked why I was not properly informed of such change and they replied that a letter was sent in November. There was no such letter and this is another scam from this credit card company.

I requested to close my account immediately and I will pay off the remaining balance $439.99, that same day as long as the reversed that finance charge. The supervisor I spoke with Kyle stated he did not have the authority to reverse the charge, that I will have to send my request in writing. There was no other manager or director that could speak with me. I sent a letters that was answered again by a generic response. Stating they regret to inform me that the charges could not be reversed. Never received a courtesy phone call from a human, in order to discuss this matter.

A formal complaint was filed on the Consumer Protection website #25707151. I paid off the balance on 2/15/2010 before the end of the 12 month contract 3/11/2010. I will continue to fight this fraudulent charge on my account and will file a lawsuit on small claims court if necessary.

By the way, last week I did receive a phone call from somewhere in India, asking if I wanted to make a phone payment on the remianing balance. I told the representative to write down on his comment for the call, that I will be filing a legal action againts CareCredit and NO PAYMENT!!
     
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Posted by BEJ on 2010-05-04:
Did you read the terms of the promotional offer before accepting it. Everything is generally spelled out in the terms and conditions. You were late with the payment and they had every right to revoke the promotional offer. Re-read your terms and conditions--if they did not disclose that you could lose the promotional offer and be charged interest--you have something to go back to them with.
Posted by FlShopper on 2010-05-04:
I agree. Look at the terms you accepted. It more than likely states that they can increase your rate and add the accrued interest back in if you are late. And because it's (probably) in the terms, they don't have to advise you by letter, since you were advised of this possibility in the original agreement. Also, the fact that they did write that the payment was due by 5pm (albeit in very fine print) puts the onus on you to get the payment in before the deadline. I know it's frustrating, but it seems to me they're on pretty solid ground and you still owe them this money.

Be careful that this doesn't continue to snowball and negatively affect your credit score.
Posted by momsey on 2010-05-04:
Unless you've never had a credit card before, or done any kind of banking before, you should know that if your due date is the 4th, you have to pay by a reasonable close of business. 7 pm is after business hours.

I have a Best Buy credit card that I have bought a couple of things on with the promotional interest free period. I gotta tell you, that's one of the first bills I pay each month. I'm not daring to take a chance to pay late and not only get a late fee but also be required to pay all of the deferred finance charges.

Granted, if you were late, they might have been nice and given you a free pass. But, you knew the terms of the card, and you violated the terms of the promotion. And banks and credit cards have no incentive to be nice these days. As far as I can tell, they had every right to do what they did.
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Care Credit, GE Money
Posted by WRF on 04/06/2010
ORLANDO, FLORIDA -- I to have had issues with Care Credit (GE Money).This is my second time with Care Credit & they have not changed their business practices at all. My payment is due on the 22th of the month. I just received my bill for March on April 3, 2010. April 5,2010, I receive a nasty call from one of their people, who doesn't speak English, demanding payment over the phone. I explained to her when I received the bill. They are very good at not sending out statements on time & then contacting you, getting nasty. BY THE WAY, CARE CREDIT (GENERAL ELECTRIC) CONTRACTS ALL THEIR JOBS TO PEOPLE IN INDIA.

How many families has General Electric caused to lose their jobs & homes to people in India????
     
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Posted by warddw1526 on 2010-04-06:
If you know the bill is due on the 22nd of the month, and you know that you used the credit, why do you have to wait for them to send you a bill? Just as an FYI, most credit card agreements say that they do not have to send you a bill. It is a courtesy statement.
Posted by Inat on 2010-04-06:
yeah, what ward said... you know you owe it so why wait? If your statement gets lost in the mail does that mean you don't owe it? Ad for outsourcing to Indai, yeah that sucks. But I wonder if they brough those jobs back to the US if those on unempolyment would take the jobs?
Posted by tnchuck100 on 2010-04-06:
"Just as an FYI, most credit card agreements say that they do not have to send you a bill. It is a courtesy statement."

That statement is false.

Providing a statement is NOT a COURTESY it is a REQUIREMENT.
"Businesses that offer 'open end' credit [ie credit cards] also must: .... provide a statement for each billing period in which you owe"

Fair Credit Billing Act (FCBA)
http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre16.shtm

Posted by PepperElf on 2010-04-06:
providing statements is one thing, guaranteeing they actually reach the recipient however can be out of their hands, since they don't control the mailing process

so if say... the mail gets lost, or if the customer moves and doesn't update his/her billing address then the credit card company isn't at fault if the statement doesn't arrive.

but the customer will still be liable to pay it.


heck there was one letter here where a customer owed a debt to one company and they sold the debt to another institution. the customer was throwing out the letters without reading them and then complained when his bill went to collections...
Posted by FlShopper on 2010-04-06:
I had an account with GE Money/Care Credit. I accessed the statement online and also paid it online. If you don't get a paper statement in the mail then you can always access your account electronically and make sure it's paid on time.
Posted by Sparticus on 2010-04-06:
Definitely do the online thing. I have two accounts with GE Care Credit. I setup automatic online payments for both so that it pays the account off a few months before it is slated to end and before they tack on the interest penalty.

So far so good, the auto online payment has worked every month (knock on wood!).
Posted by BEJ on 2010-04-06:
Even if they did not send you a statement--it is still your responsibility to make your payment on time. You indicated that your payment is due on the 22nd. You might want to log into your account online and set up auto payments or delivery of statements online. That way you never have to wait for mail delivery again.
Posted by CrystalSword on 2010-04-07:
FYI....for those not in the know....if you hold a Wal-Mart credit card, it is actually GE Money who you are paying. I make my payment right at the store, so its credited immediately. I was ONE DAY late and they added an additional $29 to the bill....NOT gonna do that again...EVER!!!
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Change in billing cycle without notice
Posted by Mrs. V on 10/23/2008
*UPDATE*

I called again to day and informed the company that I had filed complaints with the MD and TX Atterney Generals Offices, with the FTC, with the OFS and with online complaint websites.

They moved my due day back to what it was before ^_^

Thank you all for your sugestions!



Please be aware that CareCredit/GE Money Bank has changed their Billing Cycle from a 25 day cycle to a 23 day cycle.

This is a copy of the complaint sent to the Attorney Generals Office of Maryland and Texas:

I have had this Credit Card for 11 months (1st payment made on 11/30/2007 and paid early every month since).

The due date has always been on the 1st-3rd of the month (almost always the 2nd). My payments are $98.00 but I always pay $100.00 online.

My last payment was on 09/19/2008 for the Oct. due date online. At that time it was stated that my next due date would be 10/02/2008.

I always check every bill I have 3 times a month on line to make sure the accounts are ok. When I checked today, 10/23/2008 it stated that my due date was now 10/30/2008.

I called (called on 10/23/2008 @ 12:05pm)to ask why this was and was told that a form was sent out with the statements stating that the company was going from a 25 day cycle to a 23 day cycle and that I was informed via my mailed Sept. statement.

When I told the young lady that I don't get mailed statements, I have them emailed to me, she stated the there was a pop up on the site, too and it was to late to complain about it.

I told her that there was no pop ups on the Account Page(I check the site 3 times a month).

I also told her that his would mean that I would be making *2* payments for Oct. to which she stated, that she was sorry I was upset but that this is how it was now.

This really doesn't seem right. If they can change the cycles so arbitrarily, what is to stop them from making it a 15 or 20 day cycle?

From forcing us to pay them 2,3,4 times in a month to keep our credit from being damaged?

---------------

I requested that my billing cycle be returned to the 25 day billing cycle, that the 2nd Oct. payment be returned to my bank account OR that the payment be used for the next months payment.

---------------

I don't really expect that anything will get done, but really wished to let others that use this CC know of the billing cycle change so that they aren't hit with a late fee and based interest rate.
     
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Posted by Hugh_Jorgen on 2008-10-23:
You should have the option of going back to the old billing cycle, but that usually means you have to close the account and quit charging to it. But you will be allowed to finish paying off what you owe them under the original terms.
Posted by Mrs. V on 2008-10-23:
That would be just fine with me. I don't use the card anyway. It was for a medical procedure that I needed.
Posted by lamett on 2008-10-24:
File a formal complaint with the Federal Trade Commission. They do not investigate complaints, however they compile them and put them in a database so those agencies that do investigate them will see a pattern of abuse. Also try filing a formal complaint with the Office of Thrift Supervision as well. They can make GEMB fix it.

GEMB abuses its good customers regularly and the government needs to be made aware of this.

Posted by Mrs. V on 2008-10-24:
Thank you, Lamett, I'll do that today ^_^
Posted by Mrs. V on 2008-10-24:
*UPDATE*

I called again to day and informed the company that I had filed complaints with the MD and TX Atterney Generals Offices, with the FTC, with the OFS and with online complaint websites.

They moved my due day back to what it was before ^_^

Thank you all for your sugestions!
Posted by lamett on 2008-10-24:
Mrs V - glad I could help
I have a pending issue with them myself and even told them I have filed these complaints and they have not done anything yet.
Mine has to do with unknown charges, unauthorized address changes and my 0 balance account being sent to collections. I stated clearly in my written demands that I filed the complaints with the FTC, TX State Attorney General, US Postal Inspectors (address change is mail fraud) and Office of Thrift Supervision and they have not fixed my account yet, but I expect it to be fixed. They refuse to provide any proof I authorized the charges, which means they KNOW they are not valid.

Posted by Mrs. V on 2008-10-24:
Ouch >_<

I hadn't any problems with them until now... I hope that it works out for you!

Good luck!
Posted by lamett on 2008-11-11:
Hi Mrs V
Some good news on my issue. They responded to the complaint received from the Office of Thrift Supervision.

Removed my account from Collections
Removed negative postings to credit reports
Removed all late fees and interest associated with what they claim I bought a $100 gift card from the website. However they are still withholding the recipient information - I do not know where or who the card was sent to.

I forwarded their letter to me to the OTS with what still needs to be dealt with. I have to have recipient info and I have to have a copy of the letter they sent to the Collection Agency - so when they resell it to another Collection Agency I have the letter from the original creditor as proof.
Posted by MsS on 2008-11-22:
You know, I am just getting into a period of runaround from these folks too. In August I purchased a sewing machine and financed at 0% interest for 48 months. I receive email statements and pay online at their site. All of my bills are set up in Microsoft Money on a recurring status and give me alerts prior to the due date. I go in to initiate any payment not automatic on the due date or day before. In October I went in to GE to make my payment that was due on Oct 14. I about fainted. A $39 late fee had been assessed and it said my payment had been due on the 12th! I paid the total of the two and called GE the next day. I told them I could not understand or make sense of this date and when I look at a calendar and count the days they don't add up. They told me that they had changed the payment cycle from 25 to 23 days in October in line with everything that's happening in the credit market today. I was like WHAT??? I questioned this arbitrary decision and asked how they could do that without notifying me. They said it was in my statement in the form of letter/notice. I explained I got estatements and it was NOT there...and as an IT Manager I knew what I Was looking at online and what it takes to get that stuff there and the legality of the notices put up that way IF one such notice existed. They had no response. Upshot. They removed the late fee from my account and ASSURED me I had not lost my 0% financing. I figured well ok. No problem. It just pays off a few months earlier. TODAY I log in to my account to make SURE the $39 late fee is gone and that there is nothing indicating that it is an interest bearing account (the rep had assured me it was not reverting to that but I don't trust them!) and I see my payment...which was formerly $88 is now $103 and my due date is later than it would have been at 23 days. I think these guys are like bait and switchers and should be charged with racketeering. Their rates/practices in general are usurious. I'm filing complaints on Monday and I am thinking about contacting the Philly news stations that have consumer call to actions where they investigate these dubious kinds of businesses. SHEESH!
Posted by DebtorBasher on 2008-11-22:
Mrs.V...something you might want to check, just to make sure...is to check your Pop-Up blocker to make sure you get those pop-up alerts they "claim" they use to notify customers. I don't' think companies should use pop-ups for something as important as changes made on accounts. My bank account uses Email right on the front page of our online account. They do this so people are aware of phishing and scam Emails. I know, when I sign onto my bank account, if the Email alert is highlighted in red, it's of course from the bank and not some scammer. If they used pop-ups, I'd never receive them
Posted by lamett on 2008-12-23:
My Issue with GEMB/JCP is finally over - took a year because I was not aware of the fraudulent charges they posted to my account in Dec 07 until Sept 08.

Although GEMB fixed most of the errors they made to my account - except removing the fraudulent charges immediately - they kept insisting I purchased a gift card on the JCP.com website and at first withheld the recipient info- when they did provide it they just took my email address from my account info and said I had it sent to myself!

Well the Office of Thrift Supervision and GEMB is removing the fraudulent charges completely.

Why they did not do this with my first complaint to OTS I do not know. But it is FINALLY OVER!

I will cut up the credit card and never use it again as long as GEMB is involved,

GEMB - A PREDATORY LENDER AT ITS WORST

IF YOU HAVE UNRESOLVED ISSUES WITH YOUR GEMB ACCOUNT
FILE COMPLAINTS WITH THE FEDERAL TRADE COMMISSION AND OFFICE OF THRIFT SUPERVISION - OTHERWISE GEMB WILL IGNORE YOU
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