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Legal references for CareCredit fraud-fight back!
Posted by Omegareport on 12/08/2004
MASON, OHIO -- To Whom It May Concern:

The purpose of this letter is to file a formal notification of complaint alleging numerous violations of the Consumer Credit Protection Act (15 U.S.C. 1601) on the part of CareCredit, in that CareCredit, aka GE Capital Cons Cardco aka GE Capital Consumer Card Company.

GE Capital Consumer Card Co. is a "creditor" by definition of 15 U.S.C. 1601-§103-f (Consumer Credit Protection Act) and therefore falls under the federal jurisdiction of the Federal Deposit Insurance Corporation (FDIC).

GE Capital Consumer Card Co. has knowingly and illegally:

- made a promotional offer of "interest-free" or "deferred interest" which, by its actions as enumerated below, it had or has no intentions of fulfilling, said offer falling within the definition of Section 226.2 of CCPA.

- levied late fees and finance charges when payments were actually received - and deducted from my bank account - PRIOR to the due date,

- charged illegal and exorbitant "account security" fees without any form of legal disclosure or explanation as to what those charges may be, constituting a "surcharge" under sections 103 and section 167 of the Consumer Credit Protection Act (15 U.S.C. 1601), hereinafter referred to as CCPA.

- has instituted retroactive "terms and conditions" without proper notification, in violation of § 226.7 of the CCPA.

- has provided such "terms and conditions" in a format that appears to be a third- or fourth-generation unreadable photocopy consisting of print so small and faded as to be illegible, in violation of § 226.5.

- has made it virtually impossible for customers (clients) to contact them in a timely manner by failing and/or refusing to answer telephone calls for periods of up to 7.5 hours (by placing the customer on hold for such lengths of time) and by failing and/or refusing to provide any means on its web site of contacting CareCredit by email or any other means than an unanswered telephone line.

- has acted to quash any meaningful payment inquiries by refusing to provide requested information to the bank upon which payments were drawn, in addition to failing to provide telephone-answering staff as alleged above.

DETAILS:
Application for the above-referenced account was made under a "promotional offer" (Exhibit A - promotional offer), which provided for no interest if the account was paid in full within 48 months. This agreement was for the issuance of a "medical credit card" issued by GE Capital Consumer Card Co, 5300 Kings Island Drive, Mason, OH 45050, to cover dental (oral surgery) expenses in excess of that which were to be paid by the payee's dental insurance. The debt agreed upon was to be $1,500.00.

The first payment was due September 4, 2004 (Exhibit B - statement of payment due). Payment was received via electronic funds transfer on September 2, 3004 and was deducted from the payee's bank account prior to 2 pm the following business day, September 3, 2004 (Exhibit C - email from USBank, formerly and aka Firstar Bank). The minimum payment on the above account is $45 per month.

The defendant states that "payment is due by 5 pm on the due date" to "avoid additional finance charges." Payment was received and cleared well before that time.

Electronic funds transfer payments through USBank is guaranteed to arrive on the date specificied. This form of payment was chosen specifically to ensure timely receipt of payment, since US Postal Service delivery to and from payee's address is often very unreliable. In four years, I have had no problem with electronic funds transfers reaching their destination late.

The payee then received on Sept. 13, 2004 a "late notice" (which bore no postmark and was, in fact, bulk mailed - Exhibits D-1 and D-2 - envelope and late payment notice) claiming that no payment had been received, when in fact, it had. In addition, the payee was informed that a late fee of $35.00 and an "account security fee" of $23.25 had been charged additionally.

In a document received Sept. 13, 2004, after the contract was entered into, labelled "Account Security Debt Cancellation Agreement" (Exhibit E), there is no mention whatsoever of any "account security fee". Payee contends that this "account security fee" constitutes a hidden and therefore unlawful interest or finance charge, in violation of federal law.

On that date, Sept. 13, 2004, payee attempted to call the phone number provided (1-800-333-1071) and was informed by a voice recording that "due to a high volume of calls" there would be "a lengthy wait time". Payee kept the line open and was on hold for 3 hours 47 minutes before finally giving up, unable to speak to single human being during that time.

Additionally, the payee contacted the bank (Exhibit F - email) to notify them of the allegation by GE Capital Cons Cardo that no payment had been received, even though existing bank records clearly documented otherwise.

USBank aka Firstar Bank responded to the payee on Sept. 14. 2004 (Exhibit G - email) that it was investigating the matter, then followed up with another communication - also Sept. 14, 2004 (Exhibit H - email) that "GE Capital Cons Cardco will not discuss customer accounts with third parties" and suggested that the payee call 1-800-333-1071 - the same phone number which GE Capital Cons Cardo will not answer.

An additional payment of $55.00 was made by the payee and received September 17, 2004 and deducted from the payee's bank account on Sept. 18, 2004 for the payment of $45.00 due October 4, 2004.

No statement was received for a November payment, due Nov. 4, 2004; however electronic payment was made and received Sept. 29, 2004 in the amount of $100.00 (Exhibit I - details of USBank transaction printout), even though the payment due was $45.00.

For the December payment, due Dec. 4, 2004, an electronic funds transfer in the amount of $100.00 was scheduled to be received Nov. 18, 2004, though the amount due was $45.00.

On November 12, 2004, payee received a statement from GE Capital Cons Cardco (Exhibit G - statement) claiming no payment was received for October and that a late fee of $35.00 had been assessed, as well as a "finance charge" of $106.64 and an "account security fee" of $22.38. The payee was also informed that the "promotional offer" had expired on an unstated expiration date, in violation of the agreement made and the promotional offer (Exhibit A).

Also on November 12, 2004, the payee again attempted to call both toll-free numbers provided and was informed by a recorded message that "due to a large volume of calls" there would be aa "long wait time." After 2 hours and 17 minutes, the payee again gave up, and on November 13, 2004, sent this document with a certified letter to the defendant.

In summary, payee has so far paid $400 on a $1,500.00 debt and is informed the balance is $1,563.13. All payments have been made and received before the due date.

The payee asks for full restitution of the unlawful and exorbitant fees in the amount of $463.13 charged by GE Capital Cons Cardco, as well as all attorney fees and costs pursuant to this matter, and for full reinstatement of the "promotional offer" terms which were, and are, part and parcel of the agreement between the payee and GE Capital Cons Cardco.

The payee hereby notifies you, under the requirements of the Consumer Credit Protection Act. [15 U.S.C. 1601], that the aforesaid charges of $463.13 are contested for the reasons outlined above and that no such charges will be paid in the future. Payments will be made to repay the original amount of $1500, as contracted, in the time length necessary to avoid interest fees, per your "promotional offer."

It is my intent to file legal action - as a class action suit if possible - and to seek full restitution and double damages as provided for in the Consumer Credit Protection Act. [15 U.S.C. 1601].
     
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Beware of Care Credit
Posted by Dstern on 07/28/2008
ORLANDO, FLORIDA -- Please be advised that Care Credit/GE Money Bank is the absolute worst in customer service & allocations of payments. I have 2 outstanding loans with the above therefore I must call in every month and reallocate my funds to move between the 2 accounts. Each and every month I receive my statement the outstanding balances NEVER reflect the actual amount of payments I have paid. In addition each and every month I am forced to spend at least an hour on the phone trying to fix their mistakes. As I sit on hold at this very moment, this is my 3rd call today. Both "service" reps that I have spoken with have failed to help me. One even put me on hold and never returned. Once when I was lucky enough to get a supervisor on the phone to help me, she took it a step further and said that I could contact her each month for my reallocations, only to find out that they cannot transfer calls to anyone in any dept.

I was promised a call back from her and after waiting, I called back in and was told the employees are not allowed to make outgoing calls. This company is trying to say that $400.00 of my money can not be accounted for. I am filing a complaint with the BBB and as soon as I can hopefully get somebody to properly adjust my balances, I am doing a balance transfer to get this horrible company gone from my life forever. Even if tempted...

DO NOT open an account with this company. You will regret it greatly! I certainly do!!!
     
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Posted by lamett on 2008-10-27:
File formal complaints with the Federal Trade Commission and Office of Thrift Supervision.
This is a violation of the Fair Credit Billing Act.
They hope you never find out about the FCBA. You will find full detailed information on the Federal Trade Commission Website
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Misrepresentation of terms
Posted by Tired of scams and misrespresentations on 08/13/2007
COLUMBUS, INDIANA -- I'm writing on behalf of my mother who needed some of her teeth capped due to pain and a strong possibility of loosing her teeth without this procedure.

Her dentist suggested CareCredit as a means of obtaining credit for a specific time period. Instead of making the minimum $82.00 month payments, she was making $200.00 month payments. Her understanding, and her dentist's understanding was that she would have until the end of August, 2007 to complete payment on her loan. She was prepared to make the final balance payment this month, of $1513.00, since it is currently August 2007.

My mother was absolutely shocked to receive an invoice saying that instead of $1513.00, her new balance was $2704.61. "CareCredit" is not just charging her 28.99% interest on the current balance of $1513.00 that she owes, but is charging her the default interest rate of 28.99% on her initial loan amount, $5000.00 taken out back on 1/25/06. They have charged her that 28.99% interest on her initial loan of $5,000.00 throughout the entire 18 months, even though she paid more than the minimum amount, and paid on time each and every month.

I believe that this has to be, in some way, illegal, and we will be contacting our family attorney to research this matter more fully.

If I could say anything to anyone considering CareCredit, it would be to "run like the wind". They conduct business unethically, and are absolutely aware that they are taking advantage of the consumer since charging interest rates on initial balances already paid is not common practice and was not explained to my mother. She was aware that there would be a higher interest rate on any balance not paid in the 18th months, but not that the higher balance would be applied to the original amount that she has respectfully been paying on time for the entire length of the loan.

I consider this unethical, at best, and illegal and fraudulent, and believe the true intent of the company is to mislead people in need in a desire to make huge profits.

This is another example of a company willing to mislead and misrepresent their terms to unsuspecting people, people who believe that companies will behave in an ethical manner. Instead, CareCredit conducts their business, it seems, based on what they must know to be a cruel and deceiving practice of charging interest on already paid past charges.

My attempts to reconcile this problem with a CareCredit Customer Service Representative was met with aloofness and no concern whatsoever to my elderly mother's plight. I will be making it my personal mission to advising everyone I know and I work in the healthcare field) to avoid this company and their services and will tell them the facts of what happened to my mother.

My advice to any who read this would be to find a reputable lender whose primary goal isn't to deceive people into deceptive loan terms.
     
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Posted by rnick821 on 2007-08-13:
I wonder if her dentist is in on this, too. I mean, he recommended it. I would get a new dentist.
Posted by ToothLove on 2007-08-15:
Although I feel horrible for your Mother, there must have been fine print explaining the terms and conditions. The Doctor is not a finance company, it was up to you to understand the situation you were getting into. Everyone seems so alarmed a company is NOT giving them a free loan. How dare the company be in business to make a profit. The nerve of them!
Posted by Dior4Me on 2007-08-20:
Listen, ToothLove, no one reads the fine print, which is how Care Credit and their ilk are able to squeeze the consumer. Someone distressed and in pain with dental problems, worrying about money and impending surgery, is hardly going to be able to read and digest the "fine print". Care Credit charges enormous interest rates. There is a difference between being in business and being greedy. I feel bad for the mother of this person.
Posted by davidahn on 2008-05-27:
I am a pediatrician who offers CareCredit, and I assure you the dentist is not "in" on it, in fact he/she PAYS CareCredit (to get the money up front). The dentist may not even know the terms offered by CareCredit (I certainly didn't until tonight).

I feel bad for your mother, especially if she's elderly or easily confused. But you should ALWAYS read the fine print, once you get treated and out of pain. And if you don't like the terms, obtain better financing, such as zero-interest credit cards.

My wife and I have gotten 12-18 mo. no interest loans, and they often accrue interest even while you make on-time payments in case you don't pay it off in time, in which case you get slapped with the whole interest. Penalties are neither illegal nor unheard of; except maybe in healthcare, where everyone expects only kindness and sympathy. :)
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Change in billing cycle without notice
Posted by Mrs. V on 10/23/2008
*UPDATE*

I called again to day and informed the company that I had filed complaints with the MD and TX Atterney Generals Offices, with the FTC, with the OFS and with online complaint websites.

They moved my due day back to what it was before ^_^

Thank you all for your sugestions!



Please be aware that CareCredit/GE Money Bank has changed their Billing Cycle from a 25 day cycle to a 23 day cycle.

This is a copy of the complaint sent to the Attorney Generals Office of Maryland and Texas:

I have had this Credit Card for 11 months (1st payment made on 11/30/2007 and paid early every month since).

The due date has always been on the 1st-3rd of the month (almost always the 2nd). My payments are $98.00 but I always pay $100.00 online.

My last payment was on 09/19/2008 for the Oct. due date online. At that time it was stated that my next due date would be 10/02/2008.

I always check every bill I have 3 times a month on line to make sure the accounts are ok. When I checked today, 10/23/2008 it stated that my due date was now 10/30/2008.

I called (called on 10/23/2008 @ 12:05pm)to ask why this was and was told that a form was sent out with the statements stating that the company was going from a 25 day cycle to a 23 day cycle and that I was informed via my mailed Sept. statement.

When I told the young lady that I don't get mailed statements, I have them emailed to me, she stated the there was a pop up on the site, too and it was to late to complain about it.

I told her that there was no pop ups on the Account Page(I check the site 3 times a month).

I also told her that his would mean that I would be making *2* payments for Oct. to which she stated, that she was sorry I was upset but that this is how it was now.

This really doesn't seem right. If they can change the cycles so arbitrarily, what is to stop them from making it a 15 or 20 day cycle?

From forcing us to pay them 2,3,4 times in a month to keep our credit from being damaged?

---------------

I requested that my billing cycle be returned to the 25 day billing cycle, that the 2nd Oct. payment be returned to my bank account OR that the payment be used for the next months payment.

---------------

I don't really expect that anything will get done, but really wished to let others that use this CC know of the billing cycle change so that they aren't hit with a late fee and based interest rate.
     
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Posted by Hugh_Jorgen on 2008-10-23:
You should have the option of going back to the old billing cycle, but that usually means you have to close the account and quit charging to it. But you will be allowed to finish paying off what you owe them under the original terms.
Posted by Mrs. V on 2008-10-23:
That would be just fine with me. I don't use the card anyway. It was for a medical procedure that I needed.
Posted by lamett on 2008-10-24:
File a formal complaint with the Federal Trade Commission. They do not investigate complaints, however they compile them and put them in a database so those agencies that do investigate them will see a pattern of abuse. Also try filing a formal complaint with the Office of Thrift Supervision as well. They can make GEMB fix it.

GEMB abuses its good customers regularly and the government needs to be made aware of this.

Posted by Mrs. V on 2008-10-24:
Thank you, Lamett, I'll do that today ^_^
Posted by Mrs. V on 2008-10-24:
*UPDATE*

I called again to day and informed the company that I had filed complaints with the MD and TX Atterney Generals Offices, with the FTC, with the OFS and with online complaint websites.

They moved my due day back to what it was before ^_^

Thank you all for your sugestions!
Posted by lamett on 2008-10-24:
Mrs V - glad I could help
I have a pending issue with them myself and even told them I have filed these complaints and they have not done anything yet.
Mine has to do with unknown charges, unauthorized address changes and my 0 balance account being sent to collections. I stated clearly in my written demands that I filed the complaints with the FTC, TX State Attorney General, US Postal Inspectors (address change is mail fraud) and Office of Thrift Supervision and they have not fixed my account yet, but I expect it to be fixed. They refuse to provide any proof I authorized the charges, which means they KNOW they are not valid.

Posted by Mrs. V on 2008-10-24:
Ouch >_<

I hadn't any problems with them until now... I hope that it works out for you!

Good luck!
Posted by lamett on 2008-11-11:
Hi Mrs V
Some good news on my issue. They responded to the complaint received from the Office of Thrift Supervision.

Removed my account from Collections
Removed negative postings to credit reports
Removed all late fees and interest associated with what they claim I bought a $100 gift card from the website. However they are still withholding the recipient information - I do not know where or who the card was sent to.

I forwarded their letter to me to the OTS with what still needs to be dealt with. I have to have recipient info and I have to have a copy of the letter they sent to the Collection Agency - so when they resell it to another Collection Agency I have the letter from the original creditor as proof.
Posted by MsS on 2008-11-22:
You know, I am just getting into a period of runaround from these folks too. In August I purchased a sewing machine and financed at 0% interest for 48 months. I receive email statements and pay online at their site. All of my bills are set up in Microsoft Money on a recurring status and give me alerts prior to the due date. I go in to initiate any payment not automatic on the due date or day before. In October I went in to GE to make my payment that was due on Oct 14. I about fainted. A $39 late fee had been assessed and it said my payment had been due on the 12th! I paid the total of the two and called GE the next day. I told them I could not understand or make sense of this date and when I look at a calendar and count the days they don't add up. They told me that they had changed the payment cycle from 25 to 23 days in October in line with everything that's happening in the credit market today. I was like WHAT??? I questioned this arbitrary decision and asked how they could do that without notifying me. They said it was in my statement in the form of letter/notice. I explained I got estatements and it was NOT there...and as an IT Manager I knew what I Was looking at online and what it takes to get that stuff there and the legality of the notices put up that way IF one such notice existed. They had no response. Upshot. They removed the late fee from my account and ASSURED me I had not lost my 0% financing. I figured well ok. No problem. It just pays off a few months earlier. TODAY I log in to my account to make SURE the $39 late fee is gone and that there is nothing indicating that it is an interest bearing account (the rep had assured me it was not reverting to that but I don't trust them!) and I see my payment...which was formerly $88 is now $103 and my due date is later than it would have been at 23 days. I think these guys are like bait and switchers and should be charged with racketeering. Their rates/practices in general are usurious. I'm filing complaints on Monday and I am thinking about contacting the Philly news stations that have consumer call to actions where they investigate these dubious kinds of businesses. SHEESH!
Posted by DebtorBasher on 2008-11-22:
Mrs.V...something you might want to check, just to make sure...is to check your Pop-Up blocker to make sure you get those pop-up alerts they "claim" they use to notify customers. I don't' think companies should use pop-ups for something as important as changes made on accounts. My bank account uses Email right on the front page of our online account. They do this so people are aware of phishing and scam Emails. I know, when I sign onto my bank account, if the Email alert is highlighted in red, it's of course from the bank and not some scammer. If they used pop-ups, I'd never receive them
Posted by lamett on 2008-12-23:
My Issue with GEMB/JCP is finally over - took a year because I was not aware of the fraudulent charges they posted to my account in Dec 07 until Sept 08.

Although GEMB fixed most of the errors they made to my account - except removing the fraudulent charges immediately - they kept insisting I purchased a gift card on the JCP.com website and at first withheld the recipient info- when they did provide it they just took my email address from my account info and said I had it sent to myself!

Well the Office of Thrift Supervision and GEMB is removing the fraudulent charges completely.

Why they did not do this with my first complaint to OTS I do not know. But it is FINALLY OVER!

I will cut up the credit card and never use it again as long as GEMB is involved,

GEMB - A PREDATORY LENDER AT ITS WORST

IF YOU HAVE UNRESOLVED ISSUES WITH YOUR GEMB ACCOUNT
FILE COMPLAINTS WITH THE FEDERAL TRADE COMMISSION AND OFFICE OF THRIFT SUPERVISION - OTHERWISE GEMB WILL IGNORE YOU
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Scam Beware!
Posted by Jessicaortiz on 06/08/2011
Medical emergencies bring out the best in some, the worst in others. Well, needless to say...CareCredit brings out the absolute worst!!! Simply and to the point, they take advantage of patients in a bad situation. CareCredit.com are vultures – and if you can avoid dealing with them, I advise making whatever effort is necessary to do so.

CareCredit.com has signed up medical providers – not just MDs, but dentists, therapists, and veterinarians. If you have a huge medical expense, and can't afford the entire amount, chances are your medical provider will probably mention CareCredit.com and their wonderful three- or six-month no interest plan. Well, I had an overwhelming amount in dental costs and my dentist suggested that I apply for Care Credit for part of the amount. When I called them, they were EXTREMELY pleasant! I was approved during that very phone call. I have excellent credit...but needless to say, that was NEVER even checked.

The concept sounds very much like an act of mercy, guaranteeing that people who are in desperate need of funds to pay for their medical procedures will get the help they need.

CareCredit.com is actually GE Capital (the same people who made your ‘fridge lend out lots and lots of money). They’re not in it for altruism – they’re in it to make money – and make money they do. HOW? BY LYING TO YOU!!!!
This is not a loan, it’s a credit card – in a few days, a MasterCard appears in your mailbox. In theory, you can use this card to charge more medical expenses. What’s different about this card is that, unlike all those offers you’re getting in the mail every day, the interest is GETTING ADDED EVERY SINGLE DAY at the maximum amount allowable under the usury threshold of 24% APY.

That vaunted “interest-free” period is only “interest-free” if you pay off the entire bill within the no-interest period. Pay off all but A FEW BUCKS and you owe interest on the entire bill.

MY STORY:
In my case, CareCredit.com never bothered to send me any form of information about the account AT ALL. Sure, they got the card to me, but nothing else. They’re never sent me any information about the payment plans, and more to the point, they’ve never sent me a BILL!

I had less than $3,000 left to pay on the card prior to the "promotional period" ending. My dentist called up to add $9,000 to the card and asked if he did so, would they extend the promotional "interest free" rate for an additional 12 months. THEY GLADLY AGREED! Well, one day, I go online and notice that they are charging me interest. I called and not only was the customer service agent extremely rude, he proceeds to insult my intelligence insulted by stating that I should learn to read. (I'm sorry, last I checked I have my PHD! I am quite certain I KNOW HOW TO READ! This comment coming from a customer service representative who probably gets paid minimum wage at best.) Apparently, I was being charged "deferred interest" because, according to them, I never paid the prior balance off. First of all, I sent them a payment of $3,000 (which was OVER the amount I owed) and they applied that amount to the NEW BALANCE! WHY???? I HAVE NO IDEA! In addition, WHAT WAS I SUPPOSED TO READ??? NOTHING WAS EVER SENT TO ME BUT REGULAR STATEMENTS!!! So in essence, I KILLED MYSELF PAYING MORE THAN THE AMOUNT DUE EVERY MONTH...Just to get slammed anyway. THEY PROMISED MY DENTIST THAT THEY WOULD EXTEND THE PROMOTIONAL PERIOD IF HE ADDED MORE MONEY TO MY EXISTING ACCOUNT! Due to this, I am getting penalized for almost $3,000 in accrued interest. This is just ridiculous!

My Advice ...Avoid these people like the plague! THIS COMPANY IS A SCAM!!!!! Not to mention that their customer service representatives are incompetent (if not merely stupid) and worse yet, LIARS!!!
     
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Posted by azRider on 2011-06-08:
I'm not sure what a PhD has to do with it either. I have a Masters and i'm met some PhD's that are as dumb as dirt on everything outside of their field. sometime I have to tell you about the RF engineer that stored his floppy disks on his 4 drawer cabinet with a magnet. but I'm off track here.. I think new laws for this year went into effect that required credit card companies to apply all over payments to the oldest balance first; and also to require to show how long it will take to pay off a balance if paid by min payments alone. if so, when did you pay this debt? if this year, and they did not apply it to the oldest balance first, then you may have a case to fight with them. your not in default if they follow the rules, if I read your story right.
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They Won't Even Kiss You
Posted by Starlord on 12/01/2009
When one of our service dogs broke his leg, the vet's office staff introduced us to Care Credit, which at the time seemd like a life saver to us. We found out later that Care Credit is part of GE Money Bank, as is the WalMart credit card. GE Money Bank charges as much as an amazing 51%. Yes, that's FIFTY-ONE PER CENT! After obtaining a loan from our credit union to pay off Care Credit's usurious interest, and the manager of our branch contacted GE Money Bank for the pay off. After Care Credit was paid off, we got a notice there was $60 still due. The wife sent the final payment this morning. Not only do they not kiss you, they don't use Vaseline, either. Vets are now refusing to accept Care Credit any longer.
     
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Posted by Anonymous on 2009-12-01:
How is 51% even legal? Oh my GOSH! I'm glad your vets are smart enough to just say no to them! Is the Walmart credit card this bad, too?
Posted by redmx3racer on 2009-12-01:
Sorry, but you are apparently misinformed. Carecredit is not just for Vets, it is for all kinds of different healthcare for humans too. You get anywhere from 3-12 months to pay off the debt free of interest, depending on the amount of the loan (I think). You can get an extended plan where you pay 13% if you can't pay the amount off in the alloted interest free time. If you default on your loan, you get charged a max 29.99%.
I've used it for my dog once, and my GF used it for dental surgery. Neither of us experienced anything like you said. It came in handy both times and was really helpful.
Posted by Starlord on 2009-12-01:
red, I am not misinformed. We know it is not just for veterinary care, and we have known that from the beginning. My wife obtained the information while negotiating for the pay-off yesterday. The 51% is not the standard interest rate, but it CAN go that high. When we did not pay the $60 they claimed was still due, they kicked it up to $90 and threatened collection. I don't know where you got YOUR info, but the wife got her's straight from the horse's mouth, or should I say straight from the other end of the horse?
Posted by redmx3racer on 2009-12-02:
I got mine right from the website when I read your review, since we have used it twice and never got a rate that high.

If it does indeed go to 51%, they don't say anything about it, they say a max of 29.99%. I'd post the link here for you but last time I did that on a review my comment got delted so maybe it is not allowed.
Posted by redmx3racer on 2009-12-02:
Instead of a link, here is the whole thing.

*No Interest If Paid Within 3, 6, 12, 18 or 24 Months* (Minimum monthly payments required.)
Valid on a $300 minimum purchase amount required for plans longer than 3 months on CareCredit account. On promo purchase balance, monthly payments required, but no Finance Charges will be assessed if (1) promo purchase balance paid in full in 3, 6, 12, 18 or 24 months, (2) all minimum monthly payments on account paid when due, and (3) account balance does not exceed credit limit. Otherwise, promo may be terminated & Finance Charges assessed from purchase date. On promotions requiring a minimum payment, payments over the minimum will usually be applied to those promo balances before non-promo and other balances. If you have a non-promo balance, this may reduce the benefit from the promo. If you want to change this allocation, please call Customer Service. Standard terms apply to non-promo purchases, optional charges & existing accounts. As of 7/1/09, variable APRs: 22.98% & on all accounts in default, 29.99%. Minimum Finance Charge $2.00. Subject to approval by GE Money Bank.

Extended Payment Plans
Valid on purchases of $1000 or more (24, 36, 48 months) or $2500 or more (60 months) made on the CareCredit account. On promo purchase, fixed monthly payments equal to 4.7966% for 24 months, 3.4129% for 36 months, 2.7276% for 48 months, or 2.3216% for 60 months required, but finance charges will be applied to promo balance at the reduced daily periodic rate of .03808% (ANNUAL PERCENTAGE RATE 13.90%) if (1) promo purchase paid in full in 24, 36, 48 or 60 months, (2) any minimum monthly payments on account paid when due, and (3) account balance does not exceed credit limit. Otherwise, promo may be terminated. Standard terms apply to non-promo purchases, optional charges & existing accounts. Minimum Finance Charge $2.00. Subject to approval by GE Money Bank.
Posted by Starlord on 2010-02-08:
I located the statement that showed on the back of it a maximum interest charge of 51.29% or over twice what they claimed to you, red.
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Don't Use Care Credit To Finance Your Dental Work
Posted by Gkissick on 11/02/2013
UTAH -- This little 80 year old lady in Michigan used Care Credit for $8000 in dental work that she had to have done. her monthly payments were about $141 each month and she paid Care Credit $300 per month and did not missed one payment and the term was for 24 months. the lady has eye sight issues and missed see that her term was for 24 months and at the end of the 24 months she was required to pay the balance of $1700 off. She kept paying the $300 a month thinking that she was paying off her loan ahead of schedule.

She called Care Credit because her monthly statement went for $1700 to $5,800 and they told her that she was being accessed a $5,038 interest fee because she didn't pay her balance with in the 24 month time frame. She offered to pay the $1700 balance and Care credit refused to accept her offer and told her she was to pay the $5800.

The little 80 year old lady on a fixed income had to take the $5800 out of her savings to pay off Care Credit and stop the interest from building up.

I know this because I do this ladies accounting.

I wouldn't use Care Credit if they were the last company on earth. PERIOD!

Beware!
     
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Posted by randola on 2013-11-04:
Care credit is great but you have to read the fine print. My daughter's cat was very ill and went to emergency vet, the bill was almost $1500. they recommended carecredit, i was approved within seconds and vet was paid. I was given 12 months interest free if paid in full. I knew the details before i used the card and am almost paid off in 3 months. They truly saved the kittie's life!
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Care Credit refused release the funds to our office
Posted by Jayyidds on 09/17/2013
KENSINGTON, MARYLAND -- My practice is a Target of an account review by CareCredit for over three months. CareCredit refused to disclose anything regarding the nature of the review, but has been withholding the funds from my practice since June 2013, affecting our cash flow. It's in the contract and CareCredit can has the legal authority to do this, but this is an example of the predatory behavior so often practiced by insurance companies.

To make the matter worse, I was told by Carecredit yesterday (9/16/13) that they can withhold the funds up to a year. Every dentist I told was shocked by this, and so was the Academy of General Dentistry and Better Business Bureau. This can happen to any practices that work with Carecredit. Whether it's in the contract or not this type of treatment should never happen without an justifiable explanation or cause.

This is NOT the kind of treatment we healthcare professionals deserve!
     
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Posted by clutzycook on 2013-09-18:
It pays to read the fine print. But in all honesty, if dental care wasn't so expensive or if dental insurance coverage was better, you probably wouldn't need to have a contract with a company like Care Credit.
Posted by azRider on 2013-09-18:
I did not think carecredit was insurance. I thought it was a credit company that gives people credit to do dental work. Like a charge card for dentist. people sign up, they get work done and creditcare pays you and charge the patients finance charges on top of what they have to pay for dental work. Great plan for dentist, bad idea for patients. if they are doing a review that suggests that perhaps your billing to them for credit payment was off in someway. I'd start with your office manager and make sure you did not double bill or pad any services to the request for payment.
Posted by clutzycook on 2013-09-18:
I know that azRider. I just had to use a similar service to pay for my daughter's dental care this summer. My point was that the cost of dental care is too high (not the OPs fault, I know) and when you do have dental coverage, the maximum benefit is so low that it barely covers anything beyond routine care and maybe a filling or two. If the cost of dental work was more reasonable, companies like Care Credit would not need to exist, or at least their use would be limited.
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I Highly Recommend Care Credit for Honest People
Posted by Mudhippies on 06/06/2013
I've used Care Credit twice so far. I paid the monthly payments online with 100% success. I was charged no interest because I adhered to the agreements. There were two instances where I needed to speak with someone on the phone. Both were great experiences with nice, well-spoken people.

The first person happily took off the extra optional insurance charge for me. The second person was very kind when I explained I had made a payment late due to a death in the family and she assured me everything would be fine with the account, which it was. I am now ready to borrow again for my family's eye care.

If you are honest and responsible, this company is tried and true and just right for you!
     
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Predatory Lending
Posted by Vanessaluna279 on 09/16/2011
I took out a loan for a medical procedure a year ago/. I feel *** for not researching this company more'. Basically I was told I had a zero interest loan for 12 months that ended September of 2011 (this month)|. I went to pay my account in full, and not only did they charge me a late fee saying I was late (I paid on the actual due date), they said the promotion ended a few weeks ago (end of August), and because I failed to pay it in full they tacked on 1500 dollars of back interest onto my account that I am now apparently responsible for! What happened to "zero interest, and then interest starts when the promotion date has ended ", and what happened to the promotion ending this month? I tried calling them and explaining my situation, and they were more than nasty to me,. I am now going to be looking for a class action lawsuit, and to hire an attorney for these greedy people!. Talk about Predatory Lending|. Oh and by the way, when I explained that the economy has hurt us in the past year (my husband was laid off last month), and how we couldn't afford to pay the back interest (not to mention the sky high interest that will be building on the back interest), the supervisor says"oh please Ma'am, the economy has been the same for 3 years",. How insensitive can someone be?!
     
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Posted by At Your Service on 2011-09-18:
You must have had paperwork to show the payoff date required for the loan. What did it state? The problem you're going to be dealing with is that anyone can claim, "I was told I didn't have to pay until xxx." That is why the financing paperwork is so important. With that said, any good attorney is going to typically charge a retainer for their services; most around $1500. And my bet is they would tell you the same thing.
Posted by GE Money US on 2011-09-26:
I'm sorry you're experiencing problems with your account. We'd like to help. Please email me at gecapitalcares@ge.com with the following information:

- The full name associated with the account
- Mailing address associated with the account
- Your contact phone number
- Reference code DM 092611_3c

For your security, please do not include your account number in your email.

Regards,
Nicole
GE Capital
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