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CareCredit Feedback
By -

I needed a bridge. It was going to cost $2,500. but I would only put half that on this card that I got from the dentist office. The office worker said "It's 18 months w/no interest." Wow, this is just what I would need. I had done that w/ Home Depot w/a small hitch. I call those places to make sure what the rules are so there is no mistake about the terms.

After Home Depot told me the terms, I made the payments and then paid off the remainder before the end of the time period. There was no problem w/Home Depots two credit cards that I had and once I paid them off, I cancelled them so I wouldn't be tempted to buy anymore stuff at the regular percentage rate. So, I hoped that CareCredit would be the same. It was easy to get a credit line of $5,500. online. I assume that even someone who didn't have great credit would probably have gotten at least a small credit line.

I stay on top of these places and I hate credit cards in general, so I didn't think I'd have a problem. I was going to use my equity line of credit w/my bank at 3%. Why didn't I? Nope, I had to be stupid and get the CareCredit Credit Card.

There were problems. When I called the first time, I got an American w/a slight southern accent. She told me that I couldn't pay payments in advance because the company would think it is a principle only payment and then at the regular time, my payment would be due. Can I write "Payment, not principle only payment." on my check?

Nope was the answer. Just don't make them too soon she said. Okay. But with further inquiry I also found out that I had a small window in which to get the payment there, and I had to allow them 10 days in which to make the payment, but it better not be late, during those ten days. So don't send the payment too early or too late. Send it just right.

Okay, I think I can do that. My husband needed an upper plate. So I put an additional $1,100. on the plan. Interest started showing up. Wait, I called to ask why I was being charged interest when it's supposed to be 18 months w/no interest. I get someone from some country who sounded suspiciously like India. The woman said in her broken English, the second loan was not on the special. I said I didn't see that on my statement, nor on line.

She get irritated and said "It is clearly marked on the statement and online. Is there anything else I can help you with." I said "Yes, learn better English." She said "Excuse me?" I said it again, and again "Excuse me?" I thought what part of Learn better English didn't she understand. She said "Have a good day and hung up."

When I looked at my account the next day, an additional $90. showed up I guess because I made her mad, but she had made me mad by stating that it was clearly printed both in my statement and online that no other loan on the account will be under the 18 months, no interest. I took the rest of my balance minus the $90 and paid it off w/a letter that I didn't feel that just because I irritated that woman that I should have to pay the $90. so they took it off. However, I still had a balance of a little over five dollars. I paid that gladly to get them out of my hair.

Now my interest on $1,800 on my home equity loan is less than $4. per month. I should have done that in the first place. Now I've learned my lesson, but wait, there's more. I was talking to my nephew and told him about that experience and he told me he had a very, very similar experience w/the same exact company. And he did the exact same thing as I did. So just go to your bank, not CareCredit, Please.

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This Card Is Not Worth Your Time
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LOUISIANA -- I did not pay off the charges in a year. CARECREDIT ADDED OVER $700 INTEREST TO MY LOAN. Do not waste your time with this company. PLEASE READ THE FINE PRINT!!! 😡😡😤😤😖😖.

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Care Credit / G.E. is a big scam
By -

ORLANDO, FLORIDA -- Care Credit/ G. E. Financial. They are complete crooks. Extremely deceiving. Judging from the cold tone of their customer service reps, I knew they get these calls all the time disputing their unethical and probably illegal way of doing business- which is why I just searched the internet, which just confirmed that.

I send payments well in advance, but they PROCESS my payments the day AFTER the due date, constantly, to charge MASSIVE penalties... Their bills (for dental care done) are so very misleading- I thought I was paying as scheduled to avoid finance charges, long story short, I wanted to review my account - which I thought I was current on. I called and asked for them to go over my payment history and the customer service person tells me he can only look at my payment history for the last 90 days, anything before is "archived" and I have to write a whole letter by snail mail of course, and wait for a letter back.

He added that if I didn't pay the remaining 500 bucks they allege I owe by the next day (when they ALLEGE) it's due, I would be hit with more charges- 39 late fee plus finance charges as well- EVEN though I'm disputing it! He says the dispute doesn't start until they confirm that they receive and process my letter- what a joke.

I already paid them much more than I borrowed and I CAN NEVER GET A Straight answer from them, other than recommending I write letters... Oh, and whenever you call, you'll hear a message something like "that due to high call volume it can take a long time to speak w/ a rep.." Gee, I wonder why they get so many calls... Do not use care credit. It is a scam. They will suck the life out of you and you will somehow owe them a lot more than you think you will have to pay. Even if you read the fine print with a fine toothed comb. **

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To Care Credit Pets Are More Important Than The [Humans]
By -

CAPE CORAL, FLORIDA -- Hi, my name is **. 33yrs Male, Florida. I have worked since Age 14. Recently I needed a Root Canal. Cost: $1900. In this economy I just do not have it. All in all I need braces... badly & I've never had a cavity until I turned 30yrs old. Anyway, due to my financial status right now I could only afford to get the tooth pulled for $245. I am currently on unemployment and my fiancee works 2 jobs to keep it all together for now.

With her 3 kids and our 1 yr old girl together we're just making it. At the end of 2008 she applied for CARE CREDIT for the kids and was turned down. NOTE: She holds 2 JOBS & is a HOMEOWNER by Private Lender who doesn't report to credit agencies. I myself who has a better Credit Score than she does 662+... 700+ at other credit reporting agencies, was turned down by Care Credit. Therefore resulting in an extraction instead of a root canal saving my rear right bicuspid. YOU WILL NOT BELIEVE THIS!!!

What they don't know is... My fiancee is a Veterinarian Tech who deals with applying with CARE CREDIT on a regular basis. She told me, recently a man came into the Vet's Office with his dog who needed a $300 job done. My fiancee applied for CARE CREDIT for him there in the office and they gave him a $4000. Credit Limit.

THE REASON WHY SHE APPLIED FOR CARE CREDIT: The man stated to her that "He had no money what so ever." "Because he just got out of PRISON serving a 5 YEAR TERM & he didn't have a job at all?" I have credit. I pay my credit cards on time. I've NEVER been arrested for anything!! SO TELL ME... CARE CREDIT... HOW MUCH ARE YOU GETTING FROM THE GOVERNMENT FOR DELINQUENT ACCOUNTS.

FROM PEOPLE YOU KNOW WILL NEVER PAY 1 PAYMENT. I'm not one to point fingers but someone needs to investigate CARE CREDIT's FRAUDULENT ACTS against the American Taxpayer. BERNIE MADOFF WITH MY TEETH. This is one reason why America is in the hole we're in.. RIGHT NOW!

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Complaint
By -

VIRGINIA -- I had Lasik surgery in October of 2006. I set up a financing plan through the doctors office with Care Credit (GE Money). The plan was set up for 48 months at 9.9% financing. In May of 2007 my husband had dental surgery in which I placed the balance of that surgery onto the Care Credit card. My husband's parent were going to pay the balance off immediately so I only set that plan up for 18 months, 0% interest.

In June of 2007 they sent in a payment for the exact amount of the surgery. Well, in December of 2008 I received my Care Credit that had $1,067 of additional finance charges tacked on. Apparently when my in-laws sent in the payment for the dental surgery Care Credit applied that to my Lasik surgery which ended the 48 month financing plan and switched over to 18, 0%.

Therefore, since I did not pay off the balance in 18 months the finance charges were accessed. I have been on the phone with Care Credit many times and they have refused to work with me. I have offered to pay the balance in full before the finance charges were accessed. They refused. If I had known they could allocate the payments wherever they please I would not have used the card to begin with for my husbands dental plan. I don't think that it is fair that I should have to pay over $1,000 worth of charges. Any advice would be helpful. Thank you.

***UPDATE*** I received a response from Care Credit/GE via the OTS (fair crediting organization) that they were refunding all of the finance charges that I had to pay ($1,067.67) because they should have never changed my finance plan to begin with because the medical facility never contacted them in writing to do so. The OTS contacted Care Credit/GE Money and I promptly received an appropriate response. Never give up when credit card companies are trying to hassle you.

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Change in billing cycle without notice
By -

*UPDATE* I called again to day and informed the company that I had filed complaints with the MD and TX Attorney General's Offices, with the FTC, with the OFS and with online complaint websites. They moved my due day back to what it was before. Thank you all for your sugestions! Please be aware that CareCredit/GE Money Bank has changed their Billing Cycle from a 25 day cycle to a 23 day cycle.

This is a copy of the complaint sent to the Attorney Generals Office of Maryland and Texas: I have had this Credit Card for 11 months (1st payment made on 11/30/2007 and paid early every month since). The due date has always been on the 1st-3rd of the month (almost always the 2nd). My payments are $98.00 but I always pay $100.00 online. My last payment was on 09/19/2008 for the Oct. due date online. At that time it was stated that my next due date would be 10/02/2008.

I always check every bill I have 3 times a month on line to make sure the accounts are OK. When I checked today, 10/23/2008 it stated that my due date was now 10/30/2008. I called (called on 10/23/2008 @ 12:05pm)to ask why this was and was told that a form was sent out with the statements stating that the company was going from a 25 day cycle to a 23 day cycle and that I was informed via my mailed Sept. statement.

When I told the young lady that I don't get mailed statements, I have them emailed to me, she stated the there was a pop up on the site, too and it was to late to complain about it. I told her that there was no pop ups on the Account Page(I check the site 3 times a month). I also told her that his would mean that I would be making *2* payments for Oct. to which she stated, that she was sorry I was upset but that this is how it was now. This really doesn't seem right. If they can change the cycles so arbitrarily, what is to stop them from making it a 15 or 20 day cycle? From forcing us to pay them 2,3,4 times in a month to keep our credit from being damaged?

I requested that my billing cycle be returned to the 25 day billing cycle, that the 2nd Oct. payment be returned to my bank account OR that the payment be used for the next months payment. I don't really expect that anything will get done, but really wished to let others that use this CC know of the billing cycle change so that they aren't hit with a late fee and based interest rate.

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Don't Use Care Credit To Finance Your Dental Work
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

UTAH -- This little 80 year old lady in Michigan used Care Credit for $8000 in dental work that she had to have done. Her monthly payments were about $141 each month and she paid Care Credit $300 per month and did not missed one payment and the term was for 24 months. The lady has eyesight issues and missed see that her term was for 24 months and at the end of the 24 months she was required to pay the balance of $1700 off. She kept paying the $300 a month thinking that she was paying off her loan ahead of schedule.

She called Care Credit because her monthly statement went for $1700 to $5,800 and they told her that she was being accessed a $5,038 interest fee because she didn't pay her balance within the 24 month time frame. She offered to pay the $1700 balance and Care credit refused to accept her offer and told her she was to pay the $5800.

The little 80 year old lady on a fixed income had to take the $5800 out of her savings to pay off Care Credit and stop the interest from building up. I know this because I do this ladies accounting. I wouldn't use Care Credit if they were the last company on earth. PERIOD! Beware!

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Never Applied for Credit. How Could I When I Wasn't There?
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HENDERSON, NEVADA -- My son had a toothache. I was working so his mom took him. I am the insured policy holder. Apparently my insurance wasn't going to cover what needed to be done, but the work was completed but didn't really know the reason why it was until a few weeks down the road. When I received a bulk envelope. With the itemized services that now I owed through this credit card plan.

The amount of credit owed was $742.00. Reading the entirety of all that was enclosed, I was shocked that this plan of payments had everything on the negative side. The $742.00 was easy to pay off with little added on to the balance. That was only available to a consumer if the bill was satisfied within 3 months. If you needed to for longer than this, then you were actually penalized with extremely high interest and if late paying a hefty late fee.. Basically you could never get ahead of paying this bill off.

So knowing I didn't apply for this credit. How could I? I wasn't even there. His mom came home with no contract stating anything. In fact she came only with a palm size receipt. Stating service was rendered. I immediately contacted this company and after realizing. The only language the rep's were programmed to say was "You pay okay". I requested a copy of the signed credit line I apparently applied for. They said "no problem it would be mailed out the following day." I never received anything except invoice statements months after month. Never could they send this.

Then I was sent a payment payoff offer. The $742.00 original amount was now close to $1100.00. Their offer was $450.00. Unbelievable! I said I had no problem paying for my son's bill. But I still needed the contract paperwork. Then I would send the funds to them.

The next person I was contacted by was a law firm. These guys are more like the Mafia the names they call you. The numerous calls to my work home anytime of the day night. I said the same thing to them that I stated to the creditor. No payment until I get a copy of the contract that I applied, agreed and signed. I fear that my paycheck might be garnished. The attorney said if I paid a one time payment of $650.00 it would be satisfied in full. Then I get seek restitution to get my funds back. This is frustrating and unfair.

Company Response 07/18/2012:

** To expedite your case, please ensure to provide Reference code DM 071812_m3c_vegas715**

I'm sorry you're experiencing problems with your account. We'd like to help. Please email me at gecapitalcares@ge.com and provide your name and phone number so we can call you directly to assist.

For your security, please do not include your account number in your email.

Regards,
Nicole
GE Capital

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CareCredit Is a Scam.
By -

LOUISVILLE, KENTUCKY -- Every month CareCredit seems to find one excuse after another to put a late charge of $29 or say the payment was reversed. I have ALWAYS had trouble with CareCredit. This last time the payment was due on the 22nd. On the 19th I paid much more than the minimum, which I ALWAYS do. It came out of my checking account on the 22nd but wasn't posted till the 23rd. Therefore, I was charged a $29 late fee. When I called to complain, Eric told me that he was sorry but they would go by the date it was posted and it was too bad, but there was nothing they would do about it. But they would report it to the credit bureau that I was 1 day late.

This has happened more than once. I now have an attorney that is writing them a letter. I have paid $352 and still have a balance of $461 on a $500 credit!! No matter when I make the payment they are rarely credited on time PLUS they say that there have been "Payment Reversals". I still can't figure out why. I have called my bank and they have no idea. I have ALWAYS had the money in the bank when the payments were made. The routing and account numbers have all been correct. I think CareCredit is a scam.

I was in the dental office a few months ago and a patient was looking at the CareCredit brochure. The office was full of patients. I told her what a scam they were and she would never get them paid off. She put the brochure back as well as did others. Anytime I see people thinking about it, I tell them all about CareCredit and none of it is positive. I have also complained to LA Weightloss about them.

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Care Credit refused release the funds to our office
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KENSINGTON, MARYLAND -- My practice is a Target of an account review by CareCredit for over three months. CareCredit refused to disclose anything regarding the nature of the review, but has been withholding the funds from my practice since June 2013, affecting our cash flow. It's in the contract and CareCredit can/has the legal authority to do this, but this is an example of the predatory behavior so often practiced by insurance companies.

To make the matter worse, I was told by Carecredit yesterday (9/16/13) that they can withhold the funds up to a year. Every dentist I told was shocked by this, and so was the Academy of General Dentistry and Better Business Bureau. This can happen to any practices that work with Carecredit. Whether it's in the contract or not this type of treatment should never happen without an justifiable explanation or cause. This is NOT the kind of treatment we healthcare professionals deserve!

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Care Credit Rating:
Star Half star Empty star Empty star Empty star
1.4 out of 5, based on 21 ratings and
52 reviews & complaints.
Contact Information:
Care Credit
Synchrony Financial, PO Box 960061
Orlando, FL 32896-0061
800-677-0718 (ph)
www.carecredit.com
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