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Care Credit Consumer Reviews - Page 3

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Never Applied for Credit. How Could I When I Wasn't There?
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HENDERSON, NEVADA -- My son had a toothache. I was working so his mom took him. I am the insured policy holder. Apparently my insurance wasn't going to cover what needed to be done, but the work was completed but didn't really know the reason why it was until a few weeks down the road. When I received a bulk envelope. With the itemized services that now I owed through this credit card plan.

The amount of credit owed was $742.00. Reading the entirety of all that was enclosed, I was shocked that this plan of payments had everything on the negative side. The $742.00 was easy to pay off with little added on to the balance. That was only available to a consumer if the bill was satisfied within 3 months. If you needed to for longer than this, then you were actually penalized with extremely high interest and if late paying a hefty late fee.. Basically you could never get ahead of paying this bill off.

So knowing I didn't apply for this credit. How could I? I wasn't even there. His mom came home with no contract stating anything. In fact she came only with a palm size receipt. Stating service was rendered. I immediately contacted this company and after realizing. The only language the rep's were programmed to say was "You pay okay". I requested a copy of the signed credit line I apparently applied for. They said "no problem it would be mailed out the following day." I never received anything except invoice statements months after month. Never could they send this.

Then I was sent a payment payoff offer. The $742.00 original amount was now close to $1100.00. Their offer was $450.00. Unbelievable! I said I had no problem paying for my son's bill. But I still needed the contract paperwork. Then I would send the funds to them.

The next person I was contacted by was a law firm. These guys are more like the Mafia the names they call you. The numerous calls to my work home anytime of the day night. I said the same thing to them that I stated to the creditor. No payment until I get a copy of the contract that I applied, agreed and signed. I fear that my paycheck might be garnished. The attorney said if I paid a one time payment of $650.00 it would be satisfied in full. Then I get seek restitution to get my funds back. This is frustrating and unfair.

Company Response 07/18/2012:

** To expedite your case, please ensure to provide Reference code DM 071812_m3c_vegas715**

I'm sorry you're experiencing problems with your account. We'd like to help. Please email me at and provide your name and phone number so we can call you directly to assist.

For your security, please do not include your account number in your email.

GE Capital

CareCredit Is a Scam.
By -

LOUISVILLE, KENTUCKY -- Every month CareCredit seems to find one excuse after another to put a late charge of $29 or say the payment was reversed. I have ALWAYS had trouble with CareCredit. This last time the payment was due on the 22nd. On the 19th I paid much more than the minimum, which I ALWAYS do. It came out of my checking account on the 22nd but wasn't posted till the 23rd. Therefore, I was charged a $29 late fee. When I called to complain, Eric told me that he was sorry but they would go by the date it was posted and it was too bad, but there was nothing they would do about it. But they would report it to the credit bureau that I was 1 day late.

This has happened more than once. I now have an attorney that is writing them a letter. I have paid $352 and still have a balance of $461 on a $500 credit!! No matter when I make the payment they are rarely credited on time PLUS they say that there have been "Payment Reversals". I still can't figure out why. I have called my bank and they have no idea. I have ALWAYS had the money in the bank when the payments were made. The routing and account numbers have all been correct. I think CareCredit is a scam.

I was in the dental office a few months ago and a patient was looking at the CareCredit brochure. The office was full of patients. I told her what a scam they were and she would never get them paid off. She put the brochure back as well as did others. Anytime I see people thinking about it, I tell them all about CareCredit and none of it is positive. I have also complained to LA Weightloss about them.

Care Credit refused release the funds to our office
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KENSINGTON, MARYLAND -- My practice is a Target of an account review by CareCredit for over three months. CareCredit refused to disclose anything regarding the nature of the review, but has been withholding the funds from my practice since June 2013, affecting our cash flow. It's in the contract and CareCredit can/has the legal authority to do this, but this is an example of the predatory behavior so often practiced by insurance companies.

To make the matter worse, I was told by Carecredit yesterday (9/16/13) that they can withhold the funds up to a year. Every dentist I told was shocked by this, and so was the Academy of General Dentistry and Better Business Bureau. This can happen to any practices that work with Carecredit. Whether it's in the contract or not this type of treatment should never happen without an justifiable explanation or cause. This is NOT the kind of treatment we healthcare professionals deserve!

I Highly Recommend Care Credit for Honest People
StarStarStarStarStarBy -
Rating: 5/51

I've used Care Credit twice so far. I paid the monthly payments online with 100% success. I was charged no interest because I adhered to the agreements. There were two instances where I needed to speak with someone on the phone. Both were great experiences with nice, well-spoken people.

The first person happily took off the extra optional insurance charge for me. The second person was very kind when I explained I had made a payment late due to a death in the family and she assured me everything would be fine with the account, which it was. I am now ready to borrow again for my family's eye care. If you are honest and responsible, this company is tried and true and just right for you!

Predatory Lending
By -

I took out a loan for a medical procedure a year ago. I feel ** for not researching this company more'. Basically I was told I had a zero interest loan for 12 months that ended September of 2011 (this month). I went to pay my account in full, and not only did they charge me a late fee saying I was late (I paid on the actual due date). They said the promotion ended a few weeks ago (end of August), and because I failed to pay it in full they tacked on 1500 dollars of back interest onto my account that I am now apparently responsible for!

What happened to "zero interest, and then interest starts when the promotion date has ended", and what happened to the promotion ending this month? I tried calling them and explaining my situation, and they were more than nasty to me. I am now going to be looking for a class action lawsuit, and to hire an attorney for these greedy people! Talk about predatory lending.

Oh and by the way, when I explained that the economy has hurt us in the past year (my husband was laid off last month), and how we couldn't afford to pay the back interest (not to mention the sky high interest that will be building on the back interest). The supervisor says "oh please Ma'am, the economy has been the same for 3 years". How insensitive can someone be?!

Worst Company Ever
By -

EL PASEO, TEXAS -- This is the WORST company I have EVER had to have the misfortune of working with. My little kitten broke her leg and I used the Care Credit as financing. They kept tagging me with late fees of $40 even though my payments were sent ON TIME and received (I send through online bill pay from my bank, it wasn't even a personal check).

I called and they said it was an error and it would be corrected. But it never was. When I called back they said, "Sorry Ma'am we don't see that anywhere here in are note. Too bad; we can't do anything about it." I paid above the minimum and paid off the whole thing in full when the promotional period was up. I even called to ask what my payoff amount was and they told me the WRONG AMOUNT... so now I am getting tagged with interest.

It is a low down dirty skeaming company and should not be trusted at all. The customer service are the nastiest people and they do not try to help you at all. DO NOT GET CARE CREDIT!!!!!!!!! DON'T DO IT. Try any other credit card... DO NOT DO NOT GET THIS ONE!!!!

Caveat Emptor - Buyer Beware - Consumers need to scrutinize thoroughly
By -

COSTA, MESA, CALIFORNIA -- I had to have a dental extraction and the cost was $473.00 because it was categorized as a surgical procedure. Since payment was due at the time of service I had no choice but to use GE Care Credit and was informed at the time that interest would be deferred. When I received my first statement a few weeks later, the minimum payment required was $15/month, and I thought I was doing good at paying $30 most months.(I'm on a limited and fixed income.)

Like Russian Roulette, the promotional period snuck up on me and I still had a balance of $128. The account was assessed with 26.9% finance charges totaling $96.00. I could say that the company should have notated on the monthly statements that a monthly minimum payment of $39.42 would be required to avoid going beyond the promotional period, but I realize I was the one at fault for not examining this offer more closely and calculating the minimum MYSELF.

Because I did not do so I will now be assessed finance charges of 26.9% on the outstanding balance each month as well. BUYER BEWARE - DO YOUR OWN MATH! I'm not going to be too hard on myself because the pain I was experiencing at the time was excruciating and I appreciated the immediate relief. But I don't appreciate the headache I now have for not having taken the time to do the math.

Care Credit, GE Money
By -

ORLANDO, FLORIDA -- I to have had issues with Care Credit (GE Money). This is my second time with Care Credit & they have not changed their business practices at all. My payment is due on the 22th of the month. I just received my bill for March on April 3, 2010. April 5,2010, I receive a nasty call from one of their people, who doesn't speak English, demanding payment over the phone.

I explained to her when I received the bill. They are very good at not sending out statements on time & then contacting you, getting nasty. BY THE WAY, CARE CREDIT (GENERAL ELECTRIC) CONTRACTS ALL THEIR JOBS TO PEOPLE IN INDIA. How many families has General Electric caused to lose their jobs & homes to people in India????

They Won't Even Kiss You
By -

When one of our service dogs broke his leg, the vet's office staff introduced us to Care Credit, which at the time seemed like a life saver to us. We found out later that Care Credit is part of GE Money Bank, as is the WalMart credit card. GE Money Bank charges as much as an amazing 51%.

Yes, that's FIFTY-ONE PER CENT! After obtaining a loan from our credit union to pay off Care Credit's usurious interest, and the manager of our branch contacted GE Money Bank for the pay off. After Care Credit was paid off, we got a notice there was $60 still due. The wife sent the final payment this morning. Not only do they not kiss you, they don't use Vaseline, either. Vets are now refusing to accept Care Credit any longer.

Shabby Treatment Of Seniors
By -

This is just to let all around know how awful the treatment of our elderly is. They were pushed to take out this card to pay for treatment that was important for their wellness. But seniors don't always understand how things are. I was alarmed when I saw a charge on my Mothers card statement of $159.00 finance charges. Then late fees of 39.00 had been added two different times. I called to ask about them and was informed, the bill had to be paid within a certain amount of time or the finance charge was added. I asked if they would undo this since she did not know and had taken a fall and broken a collar bone. Answer--no way.

It was on the contract and they couldn't change it. Asked them to remove the late fee since she had been hospitalized and couldn't help being late by one day. They would one but not the other. I then got another card and paid off this card because I don't want her doing business with people who have no honor in them or their business. We just received another bill for an added late fee.

They claim that the payoff did not reach them on time. I was assured it would. So called again and asked them to remove it since she owed them no money and the payoff was dated for the due date. Answer no way-took one off and can do no more. Anything else-and the brat hung up on me. What an excellent way to do business. If you owe these people money, pay them off as quick as you can, they will bleed you for every nickel they can get. How pathetic.

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Care Credit Rating:
Star Half star Empty star Empty star Empty star
1.7 out of 5, based on 13 ratings and
44 reviews & complaints.
Contact Information:
Care Credit
Synchrony Financial, PO Box 960061
Orlando, FL 32896-0061
800-677-0718 (ph)
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