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Care First of Waldorf, MD


1 Reviews & Complaints

Need Picture ID
Posted by 6Firecrackers on 08/13/2010
WALDORF, MARYLAND -- 13 August 2010, Friday the 13th, took my daughter to Care First because she is sick with sore throat, ear pain, not feeling well. First thing I noticed after signing, sitting down to wait I thought I heard someone calling my name. Had to ask "did some one call my name" and looked around for confirmation and then where did the voice want me to relocate? After taking preliminary information the receptionist asked my daughter how old was she, she is 18. STOP THE WORKS new issue -- do you have a photo ID, no we left the house w/o anything except me, my purse, and my ill daughter. The receptionist returned from speaking with her boss and we were told ABSOLUTELY they would NOT see her because she could not produce an ID card. Seems to me paper work is more important then medical care.

I have all the necessary documentation, my ID, the medical insurance card, all the other personal information requested - but was missing my daughter's ID.

I have 2 friends give me a critique on Care First and it was NOT GOOD. They absolutely are not for the patient and medical care. Find another place that cares for your health.
     
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Posted by unhappy999 on 2010-08-13:
I assume this was the first time you had been to this place. How were they supposed to know that your daughter was in fact your daughter and covered by the insurance card you presented? This is standard practice when going for medical care especially to a new place. You would have had this issue with any medical facility unless they already knew you. If it had been a life threatening emergency and you had gone to an emergency room, I hope they would treat you without it but this wasn't an emergency. In this case, I don't think they did anything wrong.
Posted by clutzycook on 2010-08-13:
Any time I went to the emergency room after I was 18 (still on my mom's insurance or on my own, didn't matter), I needed to produce a photo ID. Since I always carried my purse, which had my DL in it, this was never an issue. I know it's hard to think of stuff like that when your child is ill, though.
Posted by spiderman2 on 2010-08-13:
I recently had to show ID at the doctor's office. I have been a patient there for several years. How else are they going to confirm that you are who you say you are?
Posted by DCGirl on 2010-08-14:
The clinic is required by law to ask for identification under the "red flag" identity theft rules enacted by the Federal Trade Commission. Please see the link below which explains the rules:

http://www.ftc.gov/bcp/edu/pubs/articles/art11.shtm

That's why doctors I've been seeing for years are now asking me to present ID.

And, as a previous poster noted, Patient First is not a hospital emergency room that is required to treat emergency patients whether they have ID or not.
Posted by DCGirl on 2010-08-14:
They are required to ask for ID now under the "red flag rules" enacted by the Federal Trade Commission:

http://www.ftc.gov/bcp/edu/pubs/articles/art11.shtm
Posted by CrazyRedHead on 2010-08-14:
I took my oldest daughter to the general surgical clinic yesterday and they took a pic of her, although that was a new one for me I didn't get upset. I have taken my oldest to the convenient care clinic and they ask for it all the time but if doe doesn't have it they don't refuse her, but then she has been there a couple of times already. The convenient care clinic has even asked my 16 year old daughter for hers, but she doesn't have one, and they don't deny her. You can get an identification ID at 16 down here, and that can solve that, but if she doesn't carry it all the time.
Posted by Anonymous on 2010-08-14:
I seriously don't understand how and WHY people don't have ID on them at ALL TIMES? My ID is ALWAYS in my wallet, as it is also my driver's license. I also don't know why people get all bent out of shape when someone asks them for their ID. Its 2010 PEOPLE! GET A GRIP! Theres so much identity theft going on, and people get mad when others need identification! hey heres advice for you. KEEP ID ON YOU AT ALL TIMES! PERIOD!
I am pretty sympathetic with people on here, but this type of complaint just drives me crazy.
Posted by clutzycook on 2010-08-14:
The OP forgot to have her sick daughter grab her purse. Neither of them probably even thought about it. I know when I'm sick like that, I can barely pull my pants up.
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