TAMPA, FLORIDA -- My health insurance company contracts out medical durables/equipment to this company. They are terrible at billing and payments. Be sure to keep detailed records if you have to send them payments for medical equipment. I received the first bill four months after my daughter received her item. I could not pay the entire bill but did set up a payment plan of 3 installments. The first bill received was also the FINAL NOTICE - will be sent to collections.
My first payment was by check thankfully so I had the cancelled check available after CareCentrix did not credit it to my account. I did have to fax it in. After the second payment I was told that my balance was zero. That was a surprise to me. Ten days after the final payment posted to my account, I checked their online system. Surprise - I still owe, no payment received. I called and the CS representative did manage to find my payment, so I've requested a zero balance letter just in case.
I haven't dealt with a company so incompetent. Keep your records if you are billed by CareCentrix.