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Be Vigilent With CareCentrix
Posted by on
Rating: 1/51
TAMPA, FLORIDA -- My health insurance company contracts out medical durables/equipment to this company. They are terrible at billing and payments. Be sure to keep detailed records if you have to send them payments for medical equipment. I received the first bill four months after my daughter received her item. I could not pay the entire bill but did set up a payment plan of 3 installments. The first bill received was also the FINAL NOTICE - will be sent to collections.

My first payment was by check thankfully so I had the cancelled check available after CareCentrix did not credit it to my account. I did have to fax it in. After the second payment I was told that my balance was zero. That was a surprise to me. Ten days after the final payment posted to my account, I checked their online system. Surprise - I still owe, no payment received. I called and the CS representative did manage to find my payment, so I've requested a zero balance letter just in case.

I haven't dealt with a company so incompetent. Keep your records if you are billed by CareCentrix.
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User Replies:
At Your Service on 12/28/2012:
This is a good recommendation regardless of what company(ies) you may be dealing with. Thanks so much for posting it.
Doximom on 01/22/2013:
Just called again today, requesting a zero balance letter. This is my second request by phone, and I also faxed in a request in December.
Ali Zecco on 02/05/2013:
Same problem here. Thank God I pay all my bills electronically through my bank. I HATE THIS COMPANY. Now our account has been sent to collections with NCO. I just told one of their reps to go to hell and I was not paying another dime. Between my insurance and what I have paid to date I do not owe them a dime.
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