Budget Movers / Careful Carriers

6 reviews & complaints.
Company Profile
Budget Movers / Careful Carriers
19902 Stratwood Court
Cypress, TX 77433
713-822-2950 (ph)
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HOUSTON, TX -- I and many others have been ripped off by the scam artist Anthony ** and his scam moving company. Just google their phone number and you will find many reports (phones used: 832-452-3336, 713-822-2950). Their ads are all over Craigslist, backpage, and other free advertising websites. BEWARE! They keep changing the company name as people recognize them. And at least in one occasion they have changed their phone number. But the same scam is done over and over again. Here is how a typical instance occurs based on my own personal experience and what I found from other people's complaint about this company on this and other websites:

You need to move. You search the internet and find their ad. You call. They give you a quote for ~$200 flat in CASH OR MONEY ORDER ONLY. You accept (please don't!!). They come and start the carefully designed and well practiced plan as follows. Usually there are 4 people: a young white guy, Anthony ** the owner of the company and the mastermind of the scam, a young big African-American guy who is the muscle for intimidating you later on, and a couple of most likely illegal immigrant workers who will actually do the job and quite possibly don't even get paid by the scam artists.

Anyway, they come and load all your stuff in the truck. Some time during loading Anthony gives you a multi-page contract to sign. You do not read it or do not understand it and end up signing. It is also possible that they downplay the contract or intimidate you to sign it quickly. So you sign it. They finish loading your stuff in the truck and lock its doors. Then they give you an invoice for several times the quoted price. You are surprised. You ask them WTF? They show you the contract you just signed that says they charge you ~$40 a piece for "shrink wrapping" your items, $5 for each foot in excess of 20 ft, so much for stairs, and so forth.

And they tell you that if you do not pay them, they will take your stuff to a storage and then you will have to pay for the storage too. They also tell you that they will charge you $100 an hour for each hour you wait before paying them. Simply put: they have taken your stuff hostage and you have to pay the hefty ransom or you will NOT see all your stuff again!

I am warning you! Be careful! They keep changing names and phone numbers but their practice is the same. If you need to move, check Better Business Bureau or somehow get recommendation/reviews before you agree. I would stay away from someone who says they only accept cash unless I have had good reviews on them. And the obvious advice: DO NOT SIGN ANYTHING BEFORE YOU READ IT AND COMPLETELY UNDERSTAND IT!!

I do not know what would have happened if I had read the contract and had said no. Because they gave me the contract when most of my stuff was already loaded. I'm sure they would not just let me go! Like I said search for yourself and take lesson from other people's misery.

Cheated while Moving
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HOUSTON, TEXAS -- It was a traumatic and unnerving moving experience that I will never forget. It started with contacting Budget Movers on Craigslist (The add mentions Careful Carriers) and getting a quote for moving a one bedroom apartment from close to 77082 to 77056, 7-8 miles. The quote given on phone was 125 dollars, a flat rate independent of time taken for move.

The movers from Budget movers showed up and started the move after I signed a 5-6 page contract (without completely understanding all the clauses and reading the fine print). At the end of the move the charge for moving was quoted to be 1150$ (nearly 10 times the original quote and several times higher than any other moving service charge). There were exceptional clauses in the contract stating that for every foot moved beyond 50 feet from the apartment a 5$ charge would be added.

Since the loading truck was parked 202 feet away, this long walk alone cost me 750$. I was taken aback by the charges. The police informed me that it was a civil dispute and that they could not intervene. The movers further informed me that the since the office was closed today non payment would amount to my belongings being put in a storage incurring additional charges.

I wanted to talk to the management and take up this issue further. I decided to let the movers put my belonging into storage and stop negotiations and wait for the Monday morning to get in touch with management. But, after some time I got threatening calls saying I should negotiate other wise my belongings would be sold off.

The next day the movers called me presented me with a proposition which involved them keeping my TV and DVD player and returning the rest of my belongings. When I called back again they said that the charges for delivering all the belongings would be 1625+250 $, 250$ for driving from storage to my apartment. Some time later they refused to deliver my belongings and asked me instead to come to a location north west of Houston with my own transportation arrangement.

I found that there was no storage and all my remaining belongings were piled on top of a pick up truck. The movers threatened me to sign a buyer's agreement saying I was gifting them my DVD player and TV in lieu of the moving cost. I had to sign the paper and take whatever was remaining of my belongings. Since no inventory list was made I observed that there were several items missing which I could not complaint about. After coming to my apartment I saw that all the boxes had been ransacked and nearly all the electronics was stolen.

This has been an extremely traumatic experience for me. I understand my mistake in singing a document without reading through the fine print, but the following events have been very close to cheating. The company address on the legal agreement could not be traced. I would to make sure this does not happen with anyone else.

Moving Day
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ARLINGTON, MASSACHUSETTS -- Careful Carriers moving company Arlington, MA. I scheduled a move from my home in Lexington to Melrose a month ahead of time, reserving the date with a $100 deposit. I contracted for 3 men at $135/hr. These were advertised as professional movers. I was also told that free moving boxes would be delivered to my home a week before the move. I contacted the company to have moving boxes delivered, and was told that they never promised them, and would be charging me for boxes. I decided to get them on my own.

A few days before the scheduled move, I was called by the owner, Pat, and told that the men would arrive between 12:00 and 2:00 on July 2nd, and that she'd call an hour before they came. On July 2nd, I called her at 1:30, when I still hadn't heard from her, and was told that it would be at least a couple of hours more until they arrived, since they were running late on another job. When I called her at 4:00, I was told that she had heard from the man on the other job that he should be leaving in a half hour to come to my home, and that she'd call me.

At 5:00, when I still hadn't heard from her, I called again, and was then told that they wouldn't make it that day after all, since they were too tired. I told her that that was unacceptable and that I expected her to figure out a way to move me out. I was legally obliged to leave my old home by 5:00 that day. She said that she'd see what she could do and would get back to me. Again, she never called back, and I called her at 6:00, and it was finally determined, with the okay by my realtors, that I'd be moved at 6:45 the next morning. At 6:50 the next morning a rental truck and 4 teenagers showed up at my home to move me, not the professional movers which I was promised.

I had no choice by that time, but to allow them to do the move. They proceeded to spend a good amount of time looking around for a phillips head screwdriver, asking me if I had one, and never finding one. The move out took 2 hours. One of the movers spent some of that time removing an air conditioner from a window, which I told him he could have, smashing a glass light fixture above it during the removal. He said he'd clean it up, but was called away to another site, and left it behind for me to clean. The trip to Melrose took 20 minutes, and the move in to the new house took a little over an hour.

I didn't notice until after the "kids" were gone that they had scratched my hallway walls moving furniture in. It will have to be repainted. Professional movers, who I thought I had hired, would have been more careful. At the end I was given a bill for two hours of time with 4 movers at $165/hour, and 2 hours of time with 3 men at $135/hour. I never contracted for four men to begin with, and they sure didn't do the work of four men anyway. I noticed after the fact that the amount was added up wrong on the bill, and I ended up being given 50% off, but still paying $385, plus another $90 in tips for the three "movers".

The only time the owner called me, as she kept promising she would, was on the morning of the move, probably with the hope of getting paid. I've never felt more ripped off in my life, and I regret giving them any money in the end. I am pleased to know that my realtors have put them on the blacklist, and informed all of their agents to make future homebuyers aware of this companies incompetence and lack of professionalism.

Careful Carriers are scammers
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HOUSTON, TEXAS -- Hello all. I have recently employed the services of Careful Carriers also known as Budget Movers in Houston, TX. I have never been so disappointed in myself for making such a wrong decision. They offered a flat move rate of $150 for my apartment and were very friendly until they got the furniture loaded onto the truck. But once they got the furniture loaded they gave me a receipt for $1500 and threatened to keep my furniture hostage until I paid in full. Never even think of employing the services of these people. I am about to put sue these people in Small Claims court. If any other victims are interested, I strongly encourage them to do so.

False Advertising
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CYPRESS, TEXAS -- Careful Carriers of Houston, located in Cypress Texas turned out not to be as advertised. Their web page says "We offer flat rates! No hidden charges!!! No trip charges!!!" THEY LIED!!!!!!!!!!! They offered me a flat rate of $199 for the move of one bedroom of furniture from my house to my daughter-in-laws house. Once the truck was loaded they said that it would cost $60.00 more than what was quoted for the trip fee and that the fee would change when they got to the apartment.

We refused and wanted them to unload the furniture and they closed and locked the truck and just sat there holding the furniture hostage until we came up with $60 more dollars. Oh, and it's all cash so there is no record of it. This is a very DISREPUTABLE company.

My daughter-in-law just called and they are charging her $100 dollars to get carry her furniture up the stairs and if she doesn't give it to them they will leave the furniture at the curb. So this one bedroom of furniture is now going from the quoted "flat rate" of $199 to $360. DO NOT USE THIS COMPANY!!!!!!!

Rude Worker from Careful Carriers in Houston, TX
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HOUSTON, TEXAS -- We used Careful Carriers moving service today, and we are very unhappy with the attitude of one of their workers. The job was completed in Bridgeland in Cypress on Sunday afternoon (June 28) between 5-6 PM. The rude worker is short and fat compared to the other two workers and can be distinguished by the large tattoos on his big belly. This worker complained throughout the job and presented a very rude demeanor to us, the customers.

He was very careless with our furniture, thereby causing some damage to our much-valued leather coach. He was insistent on leaving the job site before we have determined that the job was completely done. It is up to the customer to determine when a job is done, and not by a rude worker. We highly recommend that the company get rid of this worker, as he projected the worst customer service we've ever experienced in a moving service. Although we have need for moving service, we do NOT intend to use their service ever again.Very Unhappy Customers, Cypress, TX.

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