CarMax - Page 3

Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 4 ratings and
35 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
MaxCare Warranty Scam
Posted by on
NASHVILLE, TENNESSEE -- I bought the MaxCare Warranty on my car when I purchased it from CarMax last year. The salesman said it covered everything except for normal wear and tear like wipers, brake pads, alignment, etc.

Recently, my alignment started pulling to the right really bad. I knew I had to pay extra for it, but when I got there, the service guy started looking into other things.

A quick re-alignment turned into:

Bad fuel injector that needed to be replaced
Cracked power steering belt that needed to be replaced
Cracked AC belt that needed to be replaced
New front tires costing $256 (for just the two tires alone!)
And the re-alignment

My $50 MaxCare deductible went to a soaring $500 bill because all the other stuff had to be fixed before they could re-align the car. Additionally, they couldn't even work on the car because it was still under warranty with Nissan. They told me I could either come pick it up and drive it to Nissan or they could take it there for me.

When I went to pick up my car, they told me I owed $81 just for the estimate. I'd never heard of such a thing and complained to the manager, who waived the fee.

I then took it to Bridgestone and Nissan. Bridgestone charged me $200 for the tires and alignment and also told me the reason my alignment was off in the first place was because one of my wheels was bent. I was very surprised because even CarMax couldn't tell me that. We got the new wheel for $40 and Bridgestone swapped it out for free the next day.

Nissan looked at my car and told me that the fuel injector did *not* need to be replaced -- it was just clogged -- and a special cleaner could be put in it to get it running correctly again. They also said there was nothing wrong with my power steering or AC belts.

And by the way, my car is only 1 year old!

I may continue to purchase cars from CarMax because their sales staff is friendly, knowledgeable, and fair, but I will *never* take my car to the service center or buy the MaxCare warranty again.
Read 7 RepliesAdd reply
User Replies:
Anonymous on 10/02/2007:
Sounds like you got the shaft ?
ChrisIsSocial on 10/10/2007:
My name is Chris and I am the social media PR guy at the CarMax home office. I am sorry to read of your poor experience at one of our stores. Please contact the CarMax Customer Relations Department at 1-800-519-1511 and give them the opportunity to assist you with your issue. CarMax strives to offer excellent customer service and we take
it very seriously when we hear an instance such as this. Thank you.
Anonymous on 10/10/2007:
Car dealers and tow truck drivers are the lowest forms of humanity the way they prey on their victims, I mean customers. People I know in our area won't go near the local CarMax because of all the horror stories attached to it.
Anonymous on 10/10/2007:
dreamersdawn, I think ChrisIsSocial is putting out the olive branch now would be a good time to call and see what he has to say and how he can help you. Let us know what happens!
Janetk on 12/12/2007:
I used to be in the Auto field...I bet you have the 350z it known to have ongoing alignment issues. Here is what you do get your new tires from a regular tire shop and buy their warranty that forever covers alignment/balancing. I bought the Maxcare its saved my butt on the AC and has now more than paid for itself. But your right about the front sales staff being good and the back service dept sucks.
Jenni Ford on 04/13/2008:
I loved my sales lady but THE SERVICE DEPARTMENT SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!! Every time I have gone there it has been an annyoing experience. They boast about things being quick/easy/and they will keep you informed.

OK well I bought a nice 06 Saturn ion and I LOVE the car. When I bought it, my dad noticed there was one just ONE clip missing from the front grill of my big deal right? Can just order that right? O no!!! Instead they take the whole grill off and throw the dirty thing in the back on my new car and tell me to call Monday morning to schedule an appointment to put it back on. OK so my dad and I put the grill in the trunk even though it didn't need to be taken off at all. Wasn't lose or anything. Well I call Monday morning and they want me to come in so they can see what clip it is.....I bought the car on Sunday didn't they write it down?? So I came in and the service guy asked me where the clips where.....I'm like OK your guys took them off so you tell me. He then tells me O I don't know what clips you are talking about but this snaps right on. OK whatever so I let him snap it on. Well then I take the highway to work and when I get there I see the grill has fallen off. I call Carmax Service Dept to let them know what happened. All they tell me is that I have to come back down to see them AGAIN so they can order the part. I go down there and they order it. They tell me they will call me as soon as it arrives. Two weeks pass and I call and ask if my grill has arrived and they gal told me it arrived 5 days ago NO ONE CALLED ME!!! I then go down to get the new grill attached on and it takes them 25 minutes to find the darn thing nevermind I have to go straight to work and they are cutting into my time since when I told them I was coming down to get the part put it that it would take no longer than 10 minutes. These guys are so freaken stupid I can not believe they dumb people they hire. I finally have the grill on but wow annoying procedure all because of ONE CLIP that was missing. VERY ANNOYED and I will be filling out a survey for them withe my compaint. The entire time they were so just no cooperative with me.
matt on 10/25/2012:
I have maxcare on my wife's car, and I've never taken the car to CarMax to get fixed...but I've always had an excellent experience with maxcare. Service departments all over the country (Colorado, Wisconsin, California) have all been sceptical when I say I have a service contract, but they always gush about maxcare after they get off the phone with them to verify whether what's needed is covered. I've gotten ~$2k worth of work for three $75 deductibles. That hasn't quite covered what I paid for the contract, but it sure has been convenient. No unexpected multi-hundred dollar repair bills, and I still have 20k miles of coverage. I had a service contract on a previous car and that one was a waste. Maxcare alone is plenty of reason to buy from CarMax!
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
A Dream car... Yeah Right
Posted by on
Rating: 1/51
MODESTO, CALIFORNIA -- We all hear stories about friends, or just plain out strangers buying cars and a few short months down the line, their dream vehicle is sitting in the driveway collecting dust, unable to drive it but still have to pay for it. Well unfortunately that's my 'car' story and I'm sticking to it. Well pretty much, I don't have a choice but to stick with it.

About six months ago I bought a car from Carmax, the sales associate was very nice, helpful..Actually the whole entire staff was so I never thought negative about the whole situation. I test drove a 2005 Chevy Aveo. I fell in love with the car, my very own car I bought and saved up for. They showed me a report on the vehicle said it was inspected up and down, sideways back and forth you name it they inspected it. The car even came with a certificate stating it has been though various tests and protocols. I couldn't afford the warranty but didn't think it would be a big deal since the car was inspected my numerous mechanics that work at Carmax. Six months later..My car is sitting..Collecting dust...I'm unable to fix it because I still got to make the payments and the repairs to my car are equivalent to buying a whole another car. The timing belt broke after just six months of having the car. I'm just thankful nothing happened to my family and I because I was on the freeway when the car broke down.
Read 2 RepliesAdd reply
User Replies:
clutzycook on 08/03/2013:
The timing belt broke and that's the replacement cost of the car? It's not a cheap fix (what is on a car?), but it's not usually the most expensive one either.
GenuineNerd on 08/05/2013:
A timing belt failure often leads to an engine replacement, since the inside parts of the engine can be damaged should the belt break. Good advice would be, if buying a used car that has a timing belt engine, to immediately have the timing belt replaced, regardless of age, to be on the safe side, because you wouldn't know if the belt went 1 mile or 100,000 miles.
Close commentsAdd reply
Don't Do It Extended Warranty
Posted by on
Purchased a BMW 335i 2008. AS with any BMW the performance requires warranty type issues.

TO use the warranty at Carmax requires 50 co-payment
TO use the warranty out of Carmax is 75.00
The local BMW dealer Momenteum BMW of Houston does not honor warranty.
Like going to dnetist to get service on the car.

Oh and make sure you take a look at fine print if fianace with Carmax. Interest accruuded daily so first 2 years of payments pay all interest and very little principal.

Wouldn't suggest using Carmax.
Read 2 RepliesAdd reply
User Replies:
Alain on 08/04/2011:
I used the keywords Carmax complaints and glanced at the numerous problems some people have had with them reported on multiple websites. You have a lot of consumers that share your dissatisfaction with them. Good review.
Catmandue on 07/11/2012:
We bought a 2007 Explore (32k miles) from Carmx in 2009 with the extended warranty. We have had problems with it (wheel bearings and raidiator needed replaced), as long as we take it to a certified Ford dealer they will honor the warranty. There is the $75 co-pay which I would rather pay than the $3k for the repair. Funny how Ford honors the warranty and BMW will not.
Close commentsAdd reply
Very Satisfied With The Used Car Buying Experience
Posted by on
DORAL, FLORIDA -- I bought a used 2007 BMW X5 3.0 from the Miami Carmax on 4/29/09. It had 17,000 miles. They had to transfer the car from Virginia for $349. The transfer took only 4 days to complete. The car was in almost new condition. No scratches, dents, etc. It had two extra options which were not listed on their website. The only part missing was the rear cargo compartment cover. They promised to replace it free of charge.

After a week of waiting, they told me that none were available in the United States and BMW had to order the part from Germany. I called a BMW dealer and was told that there were 5 available and they could have it in 2 days. After speaking to Jason Hardy (service manager at the Miami Carmax), I was told to buy the part and send them a fax with the invoice for a refund (total cost $640). After several calls and about 2 weeks, I received a check directly from Carmax’s corporate office.

At the same time, I traded-in my 2002 BMW X5 3.0 for $9,000. That car had some dings and 91,000 miles. I probably could have gotten an extra $1,000 - $1,500 more if I sold it myself but decided that with tax savings the extra amount I would get would not be worth the time I would need to spend trying to sell it myself. Not to mention, possibility of getting scammed.

Overall, I’m very satisfied. II saved a lot of time by shopping and comparing vehicles online. They have a large inventory and I was able to set up email alerts to let me know if a particular car with options I want becomes available. Sales staff was not as experienced as your usual used car dealer but also less pushy. They get paid much less per car sold. The no-haggle price was decent. I also bought an extended warranty for 75,000 miles and 6 years for $1,700 which can be used at Carmax or any BMW dealer. I already drove more than 2,000 miles with no problems besides a nail in one of the run flat tires which was fixed for $25.
Add reply
Worst Place To Work For!
Posted by on
MODESTO, CALIFORNIA -- Worst place to work for. I got hired on thinking that they were equal opportunity employer. I have half sleeves and knowing this I keep them covered when it comes to work. When I was offered the job, I let CarMax know and they didn't have problem with that at the time. I reviewed the company hand book and nothing. But two weeks in to my new job, I had the lgm ask how many tattoos in total I have. I let her know the amount. I also had been wearing long sleeves till my uniform came and they gave me short sleeve shirts. Then shortly after that they informed me that they had changed the policy, now if you had any tattoos exciting 4 inches they had to be covered. I couldn't believe it. They changed there policy just so I could cover my tattoo's.

Needless to say I no longer work for CarMax in Modesto Ca. Or will I recommend anybody who has tattoo's or piercings to apply there.
Read 25 RepliesAdd reply
User Replies:
goduke on 07/26/2010:
I seriously doubt they changed the entire company policy because of 1 employee.
PepperElf on 07/26/2010:
a lot of companies have done the same thing

even the military is disallowing service members to have tattoos that can be seen in uniform. Pre-existing ones are OK, but new tattoos on the face, neck, forearms and hands are not allowed. (This also includes henna)
jktshff1 on 07/26/2010:
My only tattoo is relative small on shoulder, says USA in scroll with an eagle's it in '68 PROUD of it. Won't judge other's reasoning for theirs, but the business world and general "older generation" don't care for them.
spiderman2 on 07/26/2010:
Is there anything in your tattoos that could be construed as offensive?
GenuineNerd on 07/26/2010:
Anymore, some people, especially younger people, turn their bodies, literally, into a tattoo artist's canvas. However, they may look cool now with a body full of tats, but later in life they may regret it. I know of a couple of co-workers who wear long sleeve shirts all year to cover up tattoos. And there is the prejudice and discrimination among some people that "tattoos = thug", which in most cases is false. Having tattoos on the face, hands, or neck can ruin many a career as well. Also, if two job applicants came in, one tattooed and the other not, in most cases the person without the tattoos would get hired, even though the tattooed person may have better knowledge of the skills required for the job. I ran into a guy a few days ago, probably no older than 19 or 20, whose arms, legs, and neck were covered with tattoos. He was with a couple of other people, also tattooed. They were looking for a certain Red Roof Inn...not the one across the street from the gas station where I saw them. They were from out of town, and the young tattooed guy wanted me to give him and his friends a ride to this other Red Roof. I refused, since I didn't know these people (I don't give rides to strangers), and I felt uncomfortable around them from my first impression of them. And they smelled like they haven't bathed in a week. Also, I had to be somewhere at a certain time. Having a body full of tattoos can cause people to have a poor impression of you, because of the "thug/gang/punk" stereotype of those with tats, especially if you never met them. That's why some people don't wear tattoos (or wear them only on parts of the body hidden by shirts or long pants.)
Helpful on 07/26/2010:
There are a lot of employers out there that won't hire you, even with one noticeable tattoo. Something for anyone to think about before the turn their body into an etch-a-sketch.
PepperElf on 07/26/2010:
one guy I know has slightly enlarged earring holes. they're not *too* big - I've seen bigger - but they're big enough to be noticed. (you can see light through them from a few feet away)

he's thinking of joining the military but one branch has already told him he'll have to get the holes sewn up first.
Anonymous on 07/27/2010:
If you want to work in sales you need to look professional. Tattoo sleeves do not make you look professional, unless you work for a motorcycle dealership. All the people I know that have a lot of tattoos all share that same thug/outlaw mentality. They may be nice people but they know the ramifications of having all that work done. I still find it funny when they discover the rest of the world doesn't share their outlook. Let's not forget the bad or prison tattoos. Sorry, I won't deal with anyone sporting prison tattoos.
Venice09 on 07/27/2010:
I know people with tattoos, and they don't even come close to having a thug/outlaw mentality. They do it for the love of art not rebellion. I don't think tattoos stop a person from being professional. People really need to look past things like that.
jktshff1 on 07/27/2010:
My wife's bluebird in a cloud she got at 21 now looks like a wilted cotton bowl some 40 yrs later.
momsey on 07/27/2010:
I have several tattoos and I have the furthest thing from a thug/outlaw metnatlity. I've also had nothing but professional office jobs in my adult life. Of course, none of my tattoos are visible when I'm fully dressed.

LOL @ jkt...oh boy.
Ytropious on 07/27/2010:
I work somewhere where the policy is NO visible tattoos, and for good reason. Our clientele is families and young children. My HR manager is so stupid, she'll hire people in with visible tattoos and tell them to cover them, and what happens? They make excuses about how they forgot or still need to find something to cover them.....and they never end up getting covered. Do we fire them? NOPE. My HR manager needs to do a better job of hiring and guiding the employees. If I have to follow the dress code, then they should have to too.
clutzycook on 07/27/2010:
OK, so Carmaxx is the worst place to look for because they expect you to cover up your ink? Give me a break. I work in healthcare where the dress code is even more strict than that! In addition to covering up your tattoos (no matter how inoffensive they are) you are also not allowed to have excessive body piercings, hair colors that aren't found in nature or certain colors of shoes. Why? Because perception is everything. I don't care how nice and sweet and now non-thug your mentality is; when you work with the public, you have to look "correct." Studies have shown that a person's perception of another person is determined within a few seconds of seeing that person. If some little old lady walks in looking to buy a car, she might see your art and immediately she might think something along the lines of "biker gang" and hightail it out of there, costing both you and your employer money.
Anonymous on 07/27/2010:
This is so 1950's mentality..who cares if someone has tattoos or piercings? As Venice said, people need to look past those things. My primary doctor has 3 tattoos that are visible...I guess I better find a new doc cuz she is probably secretly a thug.
Anonymous on 07/27/2010:
down with the 1950's!
Ytropious on 07/27/2010:
I agree JC, people SHOULD look past it, but a lot of times they don't. Employers might personally not care, but if their customers do then that's where policies come from.
Anonymous on 07/27/2010:
AMEN Just_Cause and RonFury. Just another case of people concerned about things that don't concern them. Silly.
clutzycook on 07/27/2010:
Exactly, Yt. The mail goal of a business is to make money. No customers, no money. So if their employee is scaring off the customers (yes, shallow and petty, but it happens) they have the right to make policies that require the employee to appear in such a way that will not drive the customers out the door. If you want to be employeed, you have to play the game.
Anonymous on 07/27/2010:
My son recently got a tattoo on his forearm. I tried talking him out of the location, but he insisted. I have two tattoos myself. One on each shoulder, not even visible when wearing short sleeves. I tried explaining that while it's not right of society to look down upon those with tattoos, that unfortunately it IS a fact of life. And it's a decision that he'll have to live with for the rest of his life. I further explained that a lot of companies won't hire him looking like that. His response was priceless. "Well, then why would I want to work for a company like that in the first place".
Anonymous on 07/27/2010:
Sounds like your son is pretty bright, Justice.
Anonymous on 07/27/2010:
Yeah, he has a good head on his shoulders. For better or worse, he has the mentality that he WILL NOT bend to society. His favorite saying is, "It's better to die standing up, then to live on your knees". While I've tried to explain that there are exceptions and times in life, when you have to do what "the man" says, he doesn't budge. It will be interesting to say the least to see how his life progresses, and if certain life situations change his views, or if he sticks to his guns. Regardless, I am proud of him for having such strong convictions.
Helpful on 07/27/2010:
Amen Justice. Your comment is right on the money. People should understand that society is what it is.
Venice09 on 07/27/2010:
Some of the attitudes expressed here are the reasons nothing has changed since the Fifties. If I'm fixated on the fact that someone has tattoos, then there is something wrong with ME, not them. I can't think of any occupation where tattoos shouldn't be allowed. First impressions are important but they shouldn't be immortalized, whether the impression is good or bad. A person can look perfect on the outside but be a derelict underneath. People need to be given a chance to express themselves and shouldn't be judged by appearance only. The people who make these policies are small-minded individuals who are afraid to leave the safety zone. I know money rules, but that doesn't mean perception can't be changed. It may take some time, but it's the 21st Century so let's get started!
Ytropious on 07/27/2010:
I agree Venice, but the people who make the policies are only doing to in response to customer needs and wants. Most people in the workplace probably don't care. Generations past seem to have the most hate for tattoos, and any place that has them as a customer is likely to have a policy against tattoos to make them happy. I bet in the future when most of them are dead the policies won't be as bad ;)
Venice09 on 07/27/2010:
I understand why it's done, but I just think change has to start somewhere or the future will just be more of the same. You mentioned families with children possibly having a problem with tattoos. That's just it. It's not just the little old ladies or the older generation, it's being passed on. I am so grateful to my parents for setting an example that allowed and encouraged me to be open minded. They never judged or had preconceived notions of anyone. And honestly, I am proud to say that my kids are the same way. Now that I think of it, my grandparents were like that, too!
Close commentsAdd reply
Carmax Warranties
Posted by on
ROSEVILLE, CALIFORNIA -- We purchased a used Honda Odyssey from Carmax and had a good enough experience that we bought another car from the a short time later. In 2008 we began experiencing problems getting the van out of park and were stuck several time for minutes trying to get the car to move. We took the van in under warranty and the Carmax service department said they could not get the van to recreate what we were experiencing and sent us on our way with a very poor customer service attitude.

We continued to experience the problem and was something we feared we could not recreate at any given time due to a 40 minute drive to the closest Carmax location. The problem recently has gotten so bad that we are afraid to drive anywhere for fear of being stuck. We took the van back to Carmax today and they said there is in fact a defect but that the warranty expired not because of mileage but by date. When we said we had taken this up with them under the warranty they said they were unable to do anything about it.

Once again their smug and unprofessional customer service came shining through. They are great at selling cars and warranties but couldn't care less about the customers after the sell. I will never take business there again and vow to tell as many people as possible.
Add reply
Thinking Carmax? Buyer Beware
Posted by on
KANSAS CITY, MISSOURI -- I accompanied a friend to buy a car from Carmax in Independence, Mo. His credit was not so good, so I was needed as a co-signer. The sales rep we dealt with was great, but his manager was less than honest. The best loan rate he quoted was 21%. He also failed to disclose numerous hidden fees. My friend wisely rejected the offer and went elsewhere, where he was able to secure a far better rate at 6%.

I recently did some research and found that Carmax only does business with a select core group of banks -- e.g., Wells Fargo -- all of whom charge outrageous fees and banks.
Read 5 RepliesAdd reply
User Replies:
Anonymous on 08/14/2008:
Your friend did right. However, co-signing for a friend can be very dangerous to your credit rating. If the friend stops payments the creditor will come after you.
MRM on 08/14/2008:
In other words, TRUST NO ONE...
yoke on 08/14/2008:
They tell you upfront when you apply for financing that they only work with a few companies to get loans.
BobJohn on 08/15/2008:
The basic rule is, never cosign unless you are willing to take on the debt with none of the asset. And if you think the other person will always pay on time and pay off the debt think again, also, (I think) this reflects against your credit rating if they are late in payments because you owe the debt as much as the other person.
thover on 08/15/2008:
Glad your friend didn't take the bad offer. Anyway did you also co sign for the good offer? You must be a close friend to co sign.
Close commentsAdd reply
No Previously Wrecked Vehicles, They Lie
Posted by on
After purchasing a vehicle through them, maybe a year later, I finally noticed the very poor welding job done to my back end. I asked four different auto body businesses to examine this vehicle, all offering a mutual opinion that it had been rear ended badly and repaired.

CarMax provided a report with the purchase, but as it turns out both company's are unaccountable. Carfax is not reachable and Carmax doesn't even have record of the sale anymore.

Both companies offer bogus guarantees. One has assurance for the fulfillment of a condition and the other an assurance of the quality of a product offered for sale with a promise of reimbursement if their information is inaccurate.
Read 4 RepliesAdd reply
User Replies:
Anonymous on 07/13/2008:
My back end has a crack in it.
Anonymous on 07/13/2008:
Sue the crooked bast*rds
jktshff1 on 07/13/2008:
suing will most likely do no good.
chalk it up as a lesson well learned.
Thanks for the post (VH)
BobJohn on 07/14/2008:
CarFax is only good IF the accident and/or repair was reported. If someone smashed up the car they might have a buddy fix it for them. No police report, no report by the buddy so the CarFax looks clean. It is possible the dealer did not know the car was in an accident either - they probably rely on CarFax or a similar service. Most used cars are bought ASIS.
Close commentsAdd reply
Posted by on
LAUREL, MINNESOTA -- We've purchase a number of vehicles at Carmax. However, our last experience was a rude awakening. Carmax says they will buy your car. This is true. You would expect a fair deal for the vehicle that you are trading in ( a previous Carmax purchase ) The dealership of course makes a profit on the vehicle when they re-sell it.

My problem was the amount of profit to trade-in that was given. This vehicle was in excellent condition although it had 101K on it. When Carmax said $5,500, I thought that was a fair deal. We have dealt with Carmax in the past and had trusted them to do the right thing.

A week after we traded in our Solara, It was listed for $11,900. The following week it was sold For $11,500. Perhaps I should be held to blame for expecting Carmax to be fair.

The next time we buy a vehicle, IT WON'T be from Carmax. Their prices are good for purchase, but they will rip you off on your trade-in.

It would be more cost effective to go to another dealer and receive more for your trade-in. This would more than offset the "lower prices" at Carmax! I deal extensively with the public as an instructor and will be sure to pass this along!
Read 4 RepliesAdd reply
User Replies:
2inform on 07/11/2008:
CarMax offered me more for my trade than the other dealership, and I had waited two years to go to another dealership because the offer was so low. CarMax offered me $200.00 more than my scenerio of researched low to best offer.

Kelly Blue Book does a great job of showing consumers dealership versus individual owner offers. From my experience with CarMax, they are one of the few dealerships that follows Kelly Blue Book's guidelines.

When I decide to purchase another car, I will return to CarMax.

chemman on 07/11/2008:
One thing to consider, dealerships often sink some of their own money into the car fixing it up. They have it detailed and will repair many minor things before re-selling. If yo uaren't happy with what they offer you and don't think it is a fair offer, you don't need to take it, you could always try selling it yourself.
Anonymous on 07/11/2008: answer!
Anonymous on 07/11/2008:
Things to keep in mind: Carmax can demand higher prices for cars than private sellers because C-max is a known dealer who warrants vehicles. And you will never get as much from any dealer as you could with a private sale. Dealers are notorious for undercutting guide book values on trades.
Close commentsAdd reply
NEVER AGAIN will I buy or recommend CarMax
Posted by on
OAKLAWN, ILLINOIS -- I bought a Lincoln from CarMax in oaklawn in the summer of 2006. When you buy a car from CarMax they say the cars are in perfect condition they passed a 110 point inspection. 10 days after I bought the car it kept stoping on me while I was driving so I took the car in to CarMax, then 20 days after that I had the same problem then it was every 10 days I had to take the car in. I must have taken the car in 20 times in the last year and a half. I would of taking it in more but I don't drive the car as much in the winter. 2 months after I bought the car after taking it back 4 times I decided to try to sell it back to CarMax they wanted me to pay them $3000 to take the car back knowing they had the car in there posetion for almost a month and me making a payment of $460 a month they still wanted more money even though every time I took it in there was a $50 charge just to look at the car to see if the problem was covered under warranty. Never again
Read 12 RepliesAdd reply
User Replies:
Hugh_Jorgen on 01/30/2008:
You took the car to them 20 times and they couldn't diagnose the problem? I think I would try a Lincoln dealer before I gave up on the car - someone that works on Lincolns all the time might be able to go right to the problem.
2inform on 01/30/2008:
Something doesn't sound right and I'm not talking about the poor spelling and grammar. Twenty times in one year is more than once a month. I agree with Hugh.

Carmax wants the poster to pay them $3,000.00? Really? It seems implausible.

Car payments are separate from a $50.00 fee to do a diagnosis, so the fee and the car payment should not be grouped together.

Aerocave on 01/31/2008:
I'm with Hugh and 2 on this...20 times in a year for the same problem? Yeah right...The reason they would want the customer to pay $3k to purchase the car is the dealer would have to buy it at the wholesale/Actual Cash Value amount--in order to turn around and re-sell...
orlando.s on 01/31/2008:
its hard to put into words the crap that I have gone through in the last year and a half not 1 year. When I bought the car it was $18000 when they gave me an estimate to sell it back to them they wanted to buy it back for 15k I only had the car for 2 months how can it be worth 3k less than when I bought it. Carmax always sent the car to Webb Ford and they could not find the problem either. Webb Ford could not recreate the problem so they said they could not fix it
if you notice the first time I wrote in I said I took it in 4 times in the first 2 months then I took the car in every 10 days it does not say every month. I feel since they sold me a piece of crap car they should take it back at no charge to me I was willing to buy another car and was hoping this would not happen again
Aerocave on 01/31/2008:
How can you expect a dealership to purchase a used car, pay you retail, spend the necessary $$ in reconditioning and then resell it at a reasonable retail price...I realize you had problems, but these types of situations are not as easy to rectify as you might you out of the car would have been the route I would have attempted to take.
mydogbozo on 01/31/2008:
HMMMM. Lemon Law is out the question here. Has CARMAX ever charged you for a "repair fix", besides the "diagnostic fee"? If so, you may have a recourse to act upon. I would have to agree with HUGH and take the vehicle specifically to Lincoln-Mercury. But what I would recommend first, is calling the Licoln customer assistance center, explaining your situation and history and frustration to the rep. Most likely the rep will assign you a case number and direct you to a Lincoln-Mercury that will be able to solve your problem. However, the repair cost will more than likely be your responsibility. It is possible they may help if it is emissions related (certain emissions related components have longer warranty periods than other vehicle components). I would rather someone be look at my vehicle who is familiar with it. used to be in the car service business...I know exactly how this stuff works. I plan on starting my own side non-profit help service to assist people who are getting screwed by dealers. There are "GOODWILL" programs backed by manufacturers that the dealers do not want the consumer to know about. Mainly because that is considered "WARRANTY" and not "CUSTOMER PAY (CASH)" revenue to the dealership. Customer pay is more bucks that warranty pay, especially in terms of parts cost and labor hours (hourly fee and labor book times). Good luck my friend !!! P.S. A dealership will not do anything financially compasionate to the consumer....they want your blood. I have personally seen employees "high-fiving" other employees, behind the customer's back, when the customer has gotten screwed and is falling apart emotionally.
Aerocave on 02/01/2008:
Bozo: Here we go again. Now in addition to your illustrious career in the car business, now you are going to become a spokesperson for customer rights and "stake out" all the big bad car dealers. Ha ha ha...good luck. And by the way, goodwill policies are not going to help the second owner of a vehicle. If you know so much about the car business, I would think you would know that.
mydogbozo on 02/01/2008:
Hey I bet I can guess where that 110 point inspection was performed...........Personally by the used car manager at his desk!!!!lol.....probably on a day when it was either raining or snowing.
mydogbozo on 02/02/2008:
Ram the damn thing through their showroom window. hat will get their attention.
orlando.s on 02/04/2008:
We are both thinking the same thing bozo Thanks
mydogbozo on 02/04/2008:
you're welcome Orlando.
Melas on 06/23/2008:
See the review I posted. This company is not about serving you. I've had problems with this company from day one. I would like NOT to think that everyone that works there is an idiot, but I have yet to be proven wrong and I have spoke to at least ahlf the staff, if not more. Even when they are "correcting" something for you, they still manage to screw it up. Anyway, to my point, as for the 110 point inspection I know for a fact they don't do it on every car, because when my car came in off the truck that morning, my sales guy called me, and we went and got it and the sales guy and MYSELF went through the checklist together, and it was still sitting off to the side, yet to be touched by anyone in their shop, 12 hour inspection, not even close!!! Luckily, the Mercury Mariner I purchase is a nice car and doesn't have any problems (as of yet) but the car dealership can't get their stuff together so I can have the car legally! Don't let them fool you with their BS.
Close commentsAdd reply
Top of Page | Next Page >