Carnival Cruise Line - Page 3

Star Half star Empty star Empty star Empty star
1.6 out of 5, based on 13 ratings and
127 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
Vacation Nightmares
Posted by on
To Whom It May Concern:

The purpose of this letter is to apprise Carnival Cruise Lines of my extreme dissatisfaction regarding my recent sailing on Carnival Sensation on September 16, 2007 from Port Canaveral, Florida.

My Complaints are as follows:

• Cabin Configuration
In June 2007 I changed my cabin from a standard cabin to a wheelchair accessible cabin. Upon doing so I was told that there would be sufficient room in the cabin to successfully maneuver a wheelchair inside our cabin. However, upon entering our cabin, we immediately realized that this was not the case. The primary reason for this was the Roll-Away Bed. Once it was opened, it was absolutely impossible to open the wheelchair while in the room. There was not even enough space to get from the bed at the window to the rest room. Threw out the duration of our cruise we were literally jumping over beds to get to the restroom. On the first night of our cruise, I was injured while trying to get from one bed to the other in order to use the restroom. In order to move around in the room, my mother and I had to push the two (2) beds together (upon suggestion from the Chief Purser on 9/17/07). Even with the new configuration I still had to jump over a bed to get to the restroom. This is completely unacceptable.

When we got to our room our Television Set did not even work. It took them several hours to finally show up to fix it and then we had to wait for someone else to come and remove our ceiling to get to the problem. We did not even get a Television Remote until 10:00 PM after I had called several times requesting it.

There was an unbearable cigarette smell in the cabin threw out the entire duration of the cruise. Housekeeping had to continually spray deodorizer in the room just so that I could stay in the room because the cigarette smell was aggravating my asthma and my mother and sister’s allergies.

• Dining Room Service
On the first night of the cruise we did not eat dinner until almost 8:00 PM even though we were seated at approximately 6:20 PM. When they finally served our dinner, two 2 Steak Dinners had to be sent back because they were completely rare when they were requested as Medium Well. Three (3) baked potatoes had to be sent back as well for the same reason, they were undercooked. For the remainder of the cruise dinner services went on in a similar fashion. We never ate dinner before 7:30 PM. Two (2) of the nights my mother did not even eat her dinner because it took so long and we had to order sandwiches at around midnight.

Because it took so long to get dinner we were forced to miss the Captain’s Cocktail Party.

• Lack of Food Selection
There was an extremely limited selection of lunch foods available on the Lido Deck for Lunch and the Main Dining Room was not even open for lunch except for Wednesday, and the selection there was even worse.

• Lack of Activities on Board
There were hardly any activities for those who do not drink or gamble so often times we stayed in our cramped room. And when there were activities, they were planned extremely far apart so that we were often left roaming the ship with nothing to do.

The one activity we were looking forward to was the Midnight Buffet with Ice Sculptures as we have seen on your other cruises. We were severely disappointed when all the ship offered was a Mexican Buffet on the Lido Deck at Midnight. When I asked about the Midnight Buffet with Ice Sculptures, I was told that Carnival only has them on 7 Night Cruises. I was on a 5 Day Cruise and another 4 Day Cruise on Carnival and they offered the Buffet. I know that several other guests were disappointed by this information as well.

• Lack of Information/Assistance
On the last night of our cruise we apparently hit a rough patch of weather, because the ship began rocking back and forth rather violently. Every where we looked people were feeling the motion of the waves against the ship. Several people were visibly “Sea Sick” for lack of a better word. This horrible rocking sensation lasted from about 6:00 PM Wednesday until approximately 5:00 AM Thursday. We were extremely concerned and every crew member that we asked had no answer as to what was going on. We were so sick that we were unable to sleep. During this entire ordeal not once did anyone come on over the ships intercom to explain what was going on or ease our fears. It took several days after we got off the ship for the motion sickness to clear up.

As a result of the rough weather my mother became very ill and it took four (4) of us to get her back to our cabin. She was severely nauseous and it was apparent to all that we needed help, but instead of helping us, every member of the crew that saw us took one look at my mother and literally ran the other way. One crew member even made a comment to another co-worker that they should get out of the way before my mother threw up on them. If it had not been for the help of 2 fellow guests my sister and I would never have been able to get my mother to our cabin. This behavior from the crew was completely unacceptable.

• Lack of Debarkation Order
Instructions for disembarking the ship were clearly provided. However, there were no members of the crew to actually ensure that those instructions were followed, specifically when it came to people with disabilities.

Guests with wheelchairs were told to wait in the Internet Café on the Empress Deck. However, when we arrived there was no room for all the wheelchairs because others without disabilities had decided that this would be a good place for them to wait to get off the ship, despite the fact that they had been given specific areas where they could wait until their section was ready to disembark. It was absolute chaos trying to maneuver the wheelchairs into areas that would not block the flow of traffic, and rather than correcting the situation, the few crew members that did pass us just allowed it, leaving those in wheelchairs to fend for themselves.

This “vacation” was such an absolute disaster from day one that if we had had sufficient funds we would have flown home from Freeport (our first port of call). I have never had such a horrific experience. I don’t believe that anyone should have had to endure what we went through. We paid for this “vacation” in expectation of this being a relaxing trip for us and instead it was an absolute nightmare.

I feel that the 10% Off our next Cruise on Carnival that was offered to us by the Purser on board is an insult. I am not certain that we will ever sail with Carnival again. Due to the obvious hardship that my family and I had to endure I am requesting a refund of $350.00. I would like this refund to be applied directly to my Visa (the same card used to pay off the cruise) at your earliest convenience.

I contacted Customer Service on 9/21/07 via the Carnival Website and have yet to receive a response. Quite frankly I am disappointed at Carnival’s lack of Customer Service when it is in regards to dissatisfied customers.
Read 22 RepliesAdd reply

User Replies:

ThinLazyAmerican on 2007-09-29:
Seems like there's nothing to do on a cruise but eat and watch t.v?
Pomona Guy on 2007-09-29:
Some people should not cruise. You are one of them.
Anonymous on 2007-09-30:
Sounds like you could have used more than one cabin. Also, I didn't know Carnival allowed smoking in ANY cabins on their cruise ships.

Ben There on 2007-09-30:
There is a difference between hardship and just having a bad time cause you do not like your surroundings. Did you really choose Carnival because they have ice sculptures at Midnight? I doubt it... I think you would have had a bad time no matter what and were destined to find stuff to complain about. Why are you requestions $350? Was that the entire cost of the trip before taxes? If so, next time try a more expensive cruise line, or better yet just fly somewhere instead.
DigitalCommando on 2007-09-30:
Your letter was well written and laid out. I think your experience will be very valuable to other handicap persons who would like to know about the ships ability to provide accommodations for them BEFORE they buy a ticket. The lack of activities you mentioned are probably based on the fact that they do not generate as much income for the ship as their overpriced drinks and gambling. I hope that you did have some fun though.
spiderman2 on 2007-09-30:
I agree with emtc on the cabin issue. Putting 3 people in a cabin that will require a roll-away bed is going to be a probably. You should have booked 2 cabins or a larger cabin (if available). I'm sure this would have cost more though. I have to laugh at the complaint of rough seas were on a boat in the middle of the ocean!!!!!!!
killerklown on 2007-09-30:
This letter sounds like it was written by my grandmother. She also complains about stuff no matter what.
bargod on 2007-10-01:
The midnight buffet is an activity?
old fart on 2007-10-01:
I can't imagine what the lure of cruise ships is! It logically is supposed to be a form of transportation designed to get from point A to point B with the ability to get off and enjoy the surrounding territory.
If you want to eat, go to a good restaurant on land.
If you want to gamble, go to your local indian casino.
If you want exercise, go to a gym.

Isolating yourself from your natural human environment, LAND, seems to be the hight of insanity, but maybe that's just me.....
Anonymous on 2007-10-01:
Something's not adding up here.
leopard on 2007-10-15:
I think you should never leave your house again. misery follows you (because you want it to).
tyger82582 on 2007-10-26:
For everyone's Information! This is not my first cruise and I resent the comments about whether or not I had a bad time because of my surroundings or that I am just miserable all around. I went of this cruise for a vacation with my family. As far as needing 2 cabins - the room was not supposed to have a roll away, and according to Carnival we were put in a room that only accommodated 2 people instead of 3. It was their mistake not mine. My family and I always share 1 cabin and have never had a problem before. As far as requesting a refund of $350 that is only a small portion of what I paid for this cruise. On the issue of "Rough Seas" my complaint was not about the waves. It was about the lack of assistance from anyone on the staff.

The purpose of posting this complaint was to inform other people of my experience so that this might not happen to anyone else and I would appreciate it if everyone would stop criticizing me for my opinions. None of you went through the experience that my family and I went through. So you can either learn from this information or ignore it. The choice is yours.
Anonymous on 2007-11-01:
I don't understand you comments? You did book on Carnival right?? That's what you get when you book on the "welfare Cruise Line". People think that wow we got a 5 night eastern Caribbean cruise for only $349.00 a person what could be wrong with that??

Wake up people Carnival is the WORST cruise line afloat.
Anonymous on 2007-11-01:
Oh I forgot, I hate it when people DEMAND a refund or some type of compensation for the weather being bad!!

Get over it, your in the Atlantic which gets very rough at times.
Anonymous on 2007-11-01:
WTH, robwolf100? Welfare cruise line? I've taken 2 cruises with Carnival, and, getting ready to book my 3rd. I am personally insulted by your comment.
tyger82582 on 2007-11-16:
Apparently people do not know how to read! I am not complaining about the weather. This is not my first cruise. I know what to expect. My complaint is about the lack of help from the crew when my mother really needed it. I am also complaining about the "Handicap Accessibilty" that Carnival claims to have. And as far as being a "Welfare Cruise Line" this cruise was not cheap. I don't understand why some people feel that they have the right to minimize the troubles that others have had while cruising. Just because you had a great time on your cruise that does not give you the right to belittle others who were not so fortunate. The purpose of this site is to give people the opportunity to hear about the not so pleasant experiences that Carnival does not advertise. You can either heed the warning or ignore and move on. Personally I don't care what you do! I just wish you would all grow up and learn to respect the opinions of others!!!!!!!!!!!!!
jktshff1 on 2007-11-16:
Yes, this is a site to alert others about experiences bad or good.
It is also a site where people can add an opinion, good or bad
just don't take it personal.
jktshff1 on 2007-11-16:
btw, thanks for coming back to post
Anonymous on 2007-11-16:
tyger82582, I love it! Your follow up post is excellent and says it all in a nutshell, very well said!

I am sorry about your experience with the lack of Handicap Accessibility and the lack of help from the crew. This has been most eye opening for me thank you for your review.
Anonymous on 2007-12-17:
Look, Carnival sucks! Your complaints are typical of a Carnival cruiser and yes it is called the welfare cruise line by others in the industry, sorry. Carnival is so large customer service is out the window (or porthole). They don't care about the problems you had and if you never cruised Carnival again they couldn't care less. Just get over it and move on. Next time book on one of the top 3 cruise lines and I assure you your experience will be better.
scott3629 on 2007-12-25:
I got somewhat a kick out of this complaint. You complained about almost everything a cruise is but the type of toilet paper that they supplied you with, or did you forget that in the letter. Was it to thin, to thick, was it the wrong color? You even complained about the weather, did you go and demand the Captain of the ship to sail through calmer sea's. Come on it's the ocean and the weather, what were they to do for you? I would suggest a stay at a local resort unless you can get a pilot to make sure he flies you to an island without any turbulance... Good luck!!!!
Barty on 2009-10-15:
You are one of those folks who should really stay home. Cruising is not for you at all.
Close commentsAdd reply
Carnival Victory Cruise Complaint
Posted by on
NEW YORK -- After having an amazing cruise on Royal Caribbean one year, my family (husband, 2 kids, parents & brother) decided to try out the other cruise lines out there... like Carnival. Maybe we were spoiled on Royal Caribbean or maybe Carnival "Fun Ship" Cruises just take no pride in quality of service. Before we even got on board the Victory, we were handed a change of itinerary stating that we would not be going to Nova Scotia Canada as intended, but instead, St John's New Brunswick. OK, no problem seeing as there was a slight tropical storm in the way and we'd never been to St John's Canada anyway.

First off, let me just say that as we boarded the ship, it just seemed so unrefined. The interior was decorated in such a tacky way, it reminded me of a gambling resort type, not so much Las Vegas, but maybe Atlantic City. Right off hand, you can smell the cigarette smoke, that emanated throughout the entire ship. It was disgusting to say the least.

That night we were looking forward to dining and having a good meal. Yet, another disappointment. The food was horrible and cold. My husband had ordered the NY strip steak with potatoes and green beans, what came on the plate was basically a rubber steak with a side of fat and grizzle. My chowder was warm at the top but ice cold towards the bottom. The chicken saute appetizer was so dry and tasteless. They tend to concentrate more on quantity rather than quality.

The next morning, we had a full day at sea, the ship was moving at such a slow pace like 15 knotts, that most of the passengers on board, including my mom got terribly seasick. Everyone rushed to the doctor on board for those Dramamine pills. We didn't understand how a ship this size created so much rocking, people were swaying from side to side, it was awful. Not once did we feel any kind of swaying on our Royal Caribbean Cruise.

We thought that there would be at least something to do on the Victory besides drinking at the bars (there were several by the way), we tried to go play ping pong, but there was only ONE table that was placed in an enclosed area by the stairwell the size of my closet!! Of course there was a line of people waiting to play so we checked that off our list. Next, we headed to the arcade or should I say "money eating machine". Almost every games we tried to play with the exception of the surfing and the car racing games were broken. It cost $1 to play each game and once you put your tokens in, they don't start up and you don't get your money back. Carnival Cruise Ship attendants don't bother to put an "out of order" sign. What to do next? We opted to work out at the gym for a while, of course, why did we even bother? Their freestyle weights were either too light like 7 lbs or too heavy like 25-30 lbs. There was nothing in between. Their running track was mediocre as well. Their pool slide was closed half of the time and when they did decide to open it, the water was icy cold. The Jacuzzis would have been nice if only they enforced the "no children" rule. It was crawling with kids under 12, even at the "adults only" Jacuzzis. Some kids were even eating in the Jacuzzis and that was just plain nasty, but no one did anything. Even late at night, there were still kids in the Jacuzzis and we had to wonder, where are their parents?? Getting drunk of course! After all, Carnival Victory is basically a "Floating Bar" designed specifically for people who just want to drink, get drunk, leave their kids unattended to do whatever they please even if it means upsetting the other passengers, and for people who are too wasted to even know what the food should taste like. I think that's why the food is so awful, most of the people are just too drunk to realize it tasted like crap. For instance, on our last night, we ordered pork chops and out came this pork chop with some green juice oozing and bubbling out ( I kid you not). We were appalled and afraid to eat it. The food by the 4th day was still cold and we really dreaded dinner time. We opted for pizza and burgers instead. Luckily the only thing this ship had going for them was the 24hr pizzas and the late night burgers and fries. Their 24hr soft serve ice cream was the only treat worth having, as the desserts they served during their dinners tasted like cardboard. We were really hoping the dinners and meals would be gourmet and just tantalize our taste buds, but it was far from that and it just left us with a bad taste in our mouths. It's pretty sad when pizza is the only thing worth looking forward to, and I am not a big pizza fan.

The service was also mediocre, the room attendants and waiters looked like they hated their jobs and wanted to jump ship. Our room attendant did however, do an OK job in tidying our rooms and placing extra towels etc., but he didn't go that extra mile with the towel animals every evening. He made us one freaky towel animal that didn't look like anything we've seen, more like a towel mutant which scared the kids. Maybe that was his intention, who knows. Our waiter forgot our salads one night and the asst waiter totally ignored us and forgot to serve us any bread, as he just stood there chatting away and laughing with the other waiters. Karma works in mysterious ways as that asst waiter tripped while the ship still swayed from side to side.

This was truly a disappointing cruise ship experience. We will never step foot aboard a Carnival "Fun Ship" ever again. Our travel agent was so right when she said that if you want a family friendly, adventure-type cruise choose Royal Caribbean or Norwegian, but if you want to just party and get intoxicated, choose Carnival. We should have listened, but we live and learn.

Read 14 RepliesAdd reply

User Replies:

Anonymous on 2006-08-05:
Pwee writes: "Afterall, Carnival Victory is basically a "Floating Bar" designed specifically for people who just want to drink, get drunk, leave their kids unattended to do whatever they please even if it means upsetting the other passengers, and for people who are too wasted to even know what the food should taste like."
So everybody was happy but you? Or are you including yourself in this lofty description?
PWee on 2006-08-05:
Everyone else was not happy, we spoke to other cruisers who had previously been on Norwegian and Celebrity Cruiselines and they too were appalled with Carnival's lack of quality and service. I'm sure the people who intended to booze it up on this cruise were VERY happy with the conditions. The food really wasn't good at all, they didn't enforce any kind of rules for children in the hot tub areas, the games in the arcade were broken but you didn't know till you put your tokens in. When you have all those things working against you, and all that is left are the smoke-filled bars and kids running around in the casinos, it's hard to find a silver lining. I wouldn't have had a problem if Carnival took the care in preparing the food right, made sure the games were fixed prior to embarking, perhaps let the parents know that their kids should not be in the adult only hot tubs. This was just our experience. I'm sure some people enjoyed the cruise, to each his own, but after being on a wonderful cruise the first time, surely you'd want to have the same experiences with your next. Unfortunately we didn't have that with Carnival. I've read many reviews on here that said all there was to do on Carnival was drink and gamble, so I know I'm not alone in this. This was our first Carnival Cruise, in a way I am glad we endured it, that way we're able to compare other cruises.
DORCAS on 2006-08-05:
PWee:I have read some of the same complaints from others as you have wrote. But not as well as you wrote them. I was laughing so hard (not because of your bad experience)but because of the way you write. It's great! I love how you described the towel animals and the towel mutant and it scaring the kids. And how the attendants looked like they wanted to jump ship and you followed it with "our attendant did"..but you said it about something else. I am so sorry for your bad trip and I thank you for sharing. I do think you should start writing for a newspaper or magazine as a critic. You do a good job. I myself had an offer to go on a Carnival Cruise in October but after the bad reviews and illnesses and dissappearences I read abou and listen to in the news I think I'll stick to dry ground.
JBeeson on 2006-08-05:
I can empathize with you. My fiance and I had a similar experience especially the part about the kids in the hot tubs specifically for adults only. Our dinners were cold as well, sometimes lukewarm if we were lucky and it was like eating at a Sizzler's or Golden Corral ~ not impressive. Maybe they didn't fix the games on board and had limited activities so that you would have to spend your money in the bars and casinos? Just a thought.
Anonymous on 2006-08-05:
Some of the bargain/lower priced ships don't police patrons or their kids. It's turned into a "get what you pay for" kind of thing. (tr)
PWee on 2006-08-05:
In regards to 'you get what you pay for', I've got to say that for a 4 day cruise, it really wasn't as cheap as you would think. It was approx $550 per person. If it was under $300 I would have just brushed it off. Our 5 day Royal Caribbean cruise was much cheaper @ $409 per person and it was definitely more enjoyable, go figure.
misstina on 2006-08-06:
PWee-I went on two Royal Caribbean cruises before I went on a Carnival one and let me tell you, RC wins hands down overall. I had so much fun on the RC cruises. There was hardly any fun things to do on the Carnival cruise. The food and service on the RC cruises was amazing. I was disappointed that the formal nights on Carnival were less than formal. Hardly anyone dressed up, the food was horrible, and the service was just "OK". One day on the Carnival cruise, our ship was parked next to a Royal Caribbean ship. I couldn't help but sit on my balcony in complete boredom and scream "I wish I was on that boat with you!" to the other RC guests. I have to say though, with all the stories that I've been hearing lately about cruise ships and disappearing guests, I probably won't be taking another one for a LONG time.
PWee on 2006-08-06:
Misstina, you're so right about formal night on Carnival being less than formal. One couple two tables away from us were in bermuda shorts and capris. My brother was like, "See, I could have just worn my board shorts instead of this monkey suit!!" (hehehe) That's so funny about the RC ship docking next to you guys, I would have felt the same way too ~ might even go as far as jumping overboard towards RC and pretending I belonged on their ship. :)~~
Slimjim on 2006-08-07:
There isn't much comparison between a Carnival and RC cruise. Carnival reminds me of a cruise line you use if you're single or on a really tight budget. It's just not the same service or ambiance. That's why it's cheaper.
Anonymous on 2006-08-09:
Typically, these days, Carnival is catering more to the singles and spring-break crowd. We haven't cruised them for years, it's just not the same experience as the pricier ones. (tr)
PWee on 2006-08-09:
Finally got a hold of a friend of mine who used to work on Celebrity Cruiseships. I told her about my experience on Carnival to which she replied, "Oh I forgot to tell you that we all (meaning she and the crew) know that Carnival is the "Dirty Ship". I guess it's an inside joke between the crews of other cruiseships. OK, I'll admit that I was a bit embarrassed and mortified when she said that, but at least I get to leave and never go back on Carnival... however, the poor crew is now known as the "people who live & work on the Dirty Ship" ~ (sigh)
Pagann on 2006-09-25:
Has any one any email contact for the CEO or similar, for Carnival - I had a bad fall on Victory and following the total indifference whilst on board ship to my accident, I have written and emailed their so called customer care without the courtesy of a reply. Help appreciated. Thank you.
Zkish on 2007-08-05:
I've Taken Valor,Victory and Fantasy Both Valor and Fantasy was excellent.. Yes Fantasy is the mother of all the party ships in Carnivals lineup followed by Victory. But I have also Taken Royal Caribbean and they are Top Notch I can support this article 100% cause of my past experiences.. As for Crusing For anyone NEVER Take Carnival unless it's Carnival Paradise the Non Smoking one most old people take that ship but if your young and happy and like to party Carnivals for you if you have a Family with kids or young and old and want some R&R away from it all go Royal Caribbean
pigmom on 2008-01-02:
I just went on the Carnival Paradise for a 3-day cruise to Ensenada. I have no interest in taking another one. I should have just driven to Ensenada with my friends. The cruise takes 36 hours to go the 90 miles from Ensenada to Long Beach on the return voyage, which they bill as the "fun day at sea". There isn't anything fun about having the boat wallow at anchor in choppy seas for 24 hours. Same ping pong story, which is the only thing my husband wanted to do. We tired quickly of the wander-the-boat. We don't drink, but you could buy a soda card, then beg the servers for a drink or refill. It was cold and windy, so you couldn't hang out on the upper deck, which you wouldn't do anyway due to the screaming unattended children.
Our room steward was actually quite good and our team head waiter/assistant were really fun. They looked after us and were quite specific about what "not" to order. Clearly, they've eaten the food. Very bad food. Icy shrimp in a little glob of cocktail sauce, undercooked lobster tail on the big night, and inedible breakfast and lunches in the main dining rooms--along with surly service. The Lido Paris buffet had better fare, but that isn't saying much. I don't eat much pizza and that's about all that was edible.
Close commentsAdd reply
Carnival Cruise Lines/Sensation
Posted by on
KREBS, OKLAHOMA -- To Whom It May Concern.

The following is a list of complaints lodged by me, Katyisha Martin, my fiancé, and a host of other people we became acquainted with on this excursion due to the HORRIFYING experience of using Carnival Cruise lines.

Experiences on Carnival Cruise Line "Sensation"

1. Destination changed, after being promised by travel agent and checking to ensure that our party would indeed be taken to Grand Turks Islands. This did not happen. (I have researched and found that this is common with Carnival Cruise Lines. We requested to go to Grand Turks, and it was the only reason we agreed upon this cruise.)
2. Boarding of the ship was to be early because we were with a wedding party that paid extra, so that we would have ample time to dress and prepare for ceremony. (Did not happen). Wedding scheduled for 1:30 p.m. By the time we boarded we had 20-45 minutes to get make up, hair, dressed etc. Some of us dressed in bathrooms that were not clean, and in hallways with vomit on the floor, because our rooms were not yet ready.)
3. Non-sailing wedding party guests (the bride's mother and friends) were all rushed off the ship without being allowed to take photos with the bride, resulting in a depressed and irritable bride the entire cruise.)
4. Wedding coordinator told us to talk to information desk about any issues we had. (They were VERY rude, and told us there was nothing we / they could do about it, so the best thing to do was try to enjoy ourselves.)
5. Pool was dirty, mildewed, unsanitary and disgusting.
6. Water slide was broken the entire trip.
7. Ice-cream machine was broken. (Which was one of the only things we felt may be safe to eat), being the other food was completely inedible).
8. Nightly buffet closed early, when there was food available.
9. Extra and miscellaneous charges on sign and sail card with no explanation.
10. We were told by staff there was to be a $10 per day gratuity fee. We were also told we could tip as we saw fit. Upon observation of our bill there was a 15% gratuity added for everything that we purchased. Even when the drinks were made incorrectly and returned to the bar, also the bar staff was rude.
11. No beer at Half Moon Cay. (We were told they ran out and although we received someone else’s bill and the wrong ticket, (which we accidentally signed) we were told too bad.
12. Charges on my sign and sail card from a bar that we never were in. (Was told that they had to take care of it on the last day of the cruise. Now I know why they took them off and added them directly to my boyfriend’s card because we shared a cabin.)
13. Freeport was completely disgusting and unacceptable. (To replace this with Grand Turks, which is the only reason we booked this cruise, was never discussed with us or any of the other passengers we came into contact with, and, was an unacceptable presumption by your Cruise Line to think that we would agree to this.)
14. We were told this boat was completely renovated. (Well, that was a lie all in itself, because there was rust and mildew in our windows. The bathroom vents were disgusting, our shower, mirror, and first OUR linens were dirty. We were told we were the second voyage on this boat. Found from a previous itinerary that this was also a lie and was given another list of different lies as to why we would not be going to our promised destination, and we found out the boat had been used by survivors of Hurricane Katrina for emergency shelter and residency for several months, (information from a news article).
15. We were then asked for additional tips for poor service, and even for asking too many questions on the boat.
16. Shower head was broken and disconnected from wall in shower, only for the hose to beat me excessively in my back and head.
17. I watched a carnival cruise advertisement for 5 days about how my experience would be great. It was not.
18. I even asked previous to our boarding (because things were going so badly already) if there was anyway we could cancel and just stay in Florida. We were told no.
19. The snorkeling excursion. (We should have never gone), the alternator belt broke; all of the life saving devices were cut up and damaged. We were told that when we booked excursions there would trained professionals aboard to ensure that we were safe, not to mention that we tried to book other excursions and they would not accept them, then turned right around and said they were all sold out.)
20. I could go on and on, and upon request I will give further information. But the biggest upset ever, was to find that my boyfriend of 3 years, fiancé of six (6) months had planned to set a wedding date, but after seeing how horrible an experience I was having, he DID NOT; he waited until we got home because he was going to surprise me with A CRUISE!!!!!!!!!!! ARE YOU KIDDING ME, THIS IS LIKE A HUGE NIGHTMARE! THANKS, CARNIVAL.
I do want to recognize that out of 5 days on the HELL SHIP, I had 3 people that were actually polite. At table #158 Martina, our waitress. This lady was as sweet as could she could be. Even though she was apologizing for some kind of mess up every evening about 15 times per table visit, she was sweet and concerned. Another lady at the information desk, the last night of our cruise was very polite. (I will give credit where credit is due) If she documented anything her name will be available (she had long brown hair, and Barry, the guy in the piano bar.) But out of this 5 day horrifying hellish nightmare the only thing I can state is this was totally unacceptable and I will NEVER encourage anyone to use Carnivals services until something has been done to compensate for the Twilight Zone adventure!
I work and have worked with the public for many years, and if I received one of these complaints I would no longer be employed and if in charge of operations I would immediately fire anyone who provided such ill service.)
As I write this I become upset and ill just by reliving this series of incidents on what should have been an enlightening and memorable trip for all involved. I have emailed people from our trip and we all feel and know to be offered some kind of partial credit is completely unacceptable. I hope someone will take the time to look at the overall picture and situations that were forced on all of us. You can look at your books and see how much money we spent in just our cabin alone. I implore you to make this right. All this money to be treated in such a manner and to be starved to boot! This was not a pleasure cruise; it was a floating death sentence! We were just lucky enough to escape.

Katyisha Martin
Krebs, OK 74554
(918) 470-5775

As of April 18, 2006 I was informed that they would send me a letter of apology, and would love to offer me a $50.00 credit on my next cruise. That is just enough to cover my $50.00 mandatory on board gratuity. Now, there is a slap in the face.
Read 6 RepliesAdd reply

User Replies:

Anonymous on 2006-04-19:
Boy, that's no way to start out a marriage.
Anonymous on 2006-04-19:
What a mess! Lets hope that your marriage goes better than your wedding.
Anonymous on 2006-04-19:
P-dub if we can get a name do you think a call from you could help?
Anonymous on 2006-04-20:
Dunno, but let's hope her marriage lasts longer than yours. (tr)
Anonymous on 2006-04-20:
*rivers* (TIR)
Noneill on 2006-07-18:
Well I am trying to figure out why the destination was changed. I know if the weather is bad that can make them go somewhere else. No one can control the weather. I hope you will try another cruise sometime, possibly with another line. My only carnival cruise I have been on was fantastic. It would be a shame to never know how fun they can be.
Close commentsAdd reply
Sensation is not so sensational
Posted by on
My husband and I recently returned from a Carnival "Fun Ship." We were on board the Sensation out of Port Canaveral, FL March 27-April 1st, 2006.

This cruise was anything but fun. It was supposed to be our honeymoon.
The problems started before we even boarded the ship. We were standing in line to go through security before boarding the ship when a letter was handed to us by an employee notifying us that our itinerary had changed. We were no longer going to Grand Turk in Turk & Caicos. The only reason that 90% of the passengers booked this cruise was because of its itinerary.
Once on board the ship, we were not allowed to take our carry-on bags to our state rooms. We were told that the rooms still were not clean, and they we were to get something to eat up on the Lido deck. We went onto the deck and of course we felt like sardines. Everyone was in line for food. The food was not very good. The hamburgers were well done and crunchy. It was very difficult trying to find a seat when over 1,000 people were on the deck at one time. After 2 hours, we were told we could drop off our bags, but please don't stay in the room if it still needs to be cleaned. To our surprise, our room was clean and the Happy Honeymoon decorations that I had ordered were actually up.

That evening at our first dinner, the food was awful. Anything but gourmet, however, our waitress Martina was very sweet.

The next day was our one day at sea. There was nothing to do. The decks were jammed packed with people, so trying to get a hold of a chair was near impossible. The water slide on the deck was not working, and didn't work during the whole trip.

There was very little entertainment available on board unless you consider the hairiest chest contest entertainment. We attended dinner again Tuesday night, and again it was a disappointment.
For nightly entertainment they offered a comedian. We did not attend, but heard he was quite good. He was the entertainment for 3 nights straight. If you saw him the first night, there was no entertainment for the next two nights. We received letters in our staterooms informing us that they were shutting off the water supply between 1:00am-5:00am. That night, we hung out at the disco. I set my drink down on a table and it slid right off onto my lap. I was wearing white pants, and my drink was red. I went to my stateroom to clean my pants and change clothes when I realized it was after 1:00am, and that I had no water to clean them with.

The letter only informed us that we would not have water for that night only, except they shut our water off every night without informing us of it.

The next day we were finally going into a port. Nassau. It was nice. We had booked excursions on Pearl Island. The excursion had lasted an additional hour, so when we returned to the ship, we realized we had less than 2 hours before most of the stores were closing. We had to rush to change and eat and then run to the straw market in order to do a little bit of shopping. Once we ran out of money, we returned to the ship. We received a preliminary statement of our account. It turns out that Carnival charged our Sail & Sign Card for excursions that were purchased weeks before our cruise ever left port. They ended up crediting back our account, but it put a hold on my credit card for that amount, so money was tight when it didn't have to be.
The waves that night caused the boat to constantly sway back and forth. You could hear plates and glasses falling in the dining room and the kitchens. Isn't there supposed to be some kind of contraption to prevent these kinds of things?

Again dinner was awful. Not once were we happy with the food.
The only food that was made available to us 24 hours a day was pizza. Tombstone frozen pizzas were better than the pizza they were serving.

On Thursday evening, we were in the disco again and ordered the drink of the day, which were Bahama Mama's. We were told that there was only beer and whiskey available. When we then ordered Corona's were were told that they were out of them. Now the funny thing is, that we went to another bar and were able to get the things we ordered. How do you run out of alcohol on a cruise? After being upset at the disco, we wanted to go to the Mexican buffet. The buffet was supposed to be open from 11:30pm -1:30am. We got up to the deck at 1:15am, and it was completely empty. The food was gone and everything was cleaned up. It looked as though they didn't have a buffet at all. We again, were stuck eating nasty pizza.

On the last day we went to Freeport, Bahamas, which was the substitution port for Grand Turk. When we got there, they docked us in the industrial port. Nothing around us but construction, steamship lines, and ocean containers. In order to go anywhere on the island, you had to take a cab for at least 15 miles. There was absolutely nothing in walking distance.

The last night at dinner, was probably the worst! The food was still awful.

On Saturday when we came back to Port Canaveral, passengers were being kicked out of their staterooms in order to clean them for the cruise later on that day. Not one person received compensation on board our cruise.

We were seated at dinner with a couple that was married on the boat. They paid an additional $1,000.00 to have their wedding on board. They were guaranteed access to the boat at 11:30, their wedding at 1:30. They couldn't get onto the boat until 12:45. The bride had to rush to make her wedding. Once the wedding was over, they were told that it was going to cost them an additional $1500.00 to receive their pictures, the photographer was included, but not the actual photos. The bride was not allowed to keep the top to her wedding cake, because food like that was not allowed off of the boat. She was guaranteed an upgrade to a suite, however, the boat was full, and no upgrades were available.

We then heard from another guest on board that she had found a letter in her stateroom for change of itinerary. However, this letter was for the week before. They too were unable to go to Grand Turk, however, they were given a different excuse as to why they could not go. It turns out that the Sensation can never sell out because it was one of the oldest boats in the fleet and the ports it sails to are not all that great. Carnival is selling Grand Turk in order to sell the boat, and when you get to the boat, you then find out that you don't get to go to Grand Turk. This cruise was more expensive because it was going so far south, and then we didn't even get to go. Not one person was compensated for that reason alone. When we talked to guest services at Carnival's Corp office in Miami, we were told that Carnival does not accept complaints, and they don't issue refunds. What kind of customer service is that? Word of mouth is the best advertising that a company can receive, and I can guarantee you that if enough of us get the word out, Carnival will be filing bankruptcy in the near future.

I will NEVER set foot on a Carnival "Fun Ship" again or any of it's sister boats!
Read 13 RepliesAdd reply

User Replies:

Slimjim on 2006-04-04:
True about word of mouth, and word of mouth hasn't been very good for Carnival in quite some time. While some of inconveniences you mentioned could certainly be filed under "stuff happens", the change of port does sound pre-destine. Food, entertainment, shows- those are something the line has control over and Carnival seems to consistently receive bad reviews in those areas. Bottom line-Carnival cruises(under that name) are bottom line. They are inexpensive comparatively and you get what you pay for. Carnival's Princess, Celebrity and Cunard lines a far better, and more money of course. I like Royal Caribbean myself. Whatever you choose next time, and to anyone reading, spend alittle more and don't book Carnival named boats.
viperpa33s on 2006-04-04:
The old saying is, you get what you paid for. It was unfortunate that you had such bad service but you learn for the next time. I known people who took cruises and they loved it. Hope your next vacation is a better one, good luck.
Doe3001 on 2006-04-04:
avoid online travel agencies like EXPEDIA:
These online travel agencies suck. I’m spreading my horrible experience I had with EXPEDIA. Please read my case to avoid being the next victim of EXPEDIA:


Good luck travelers
wearecruisers on 2006-04-05:
Slimjim, Does Carnival own Celebrity now? I knew they bought Princess a couple of years ago.
KateM on 2006-04-05:
I agree with slimjim a lot of what you complain about falls under the s**t happens category, but some things just seems ridiculous. The change of itinerary and no water thing would rile me up too. Its a shame that Carnival cares so little for its customers but like you said you can hit them where it hurt by bad word of mouth exposure. If I were you I'd post this to all consumer websites.
Slimjim on 2006-04-05:
I had only heard that wear so I checked. Carnival does own 12 lines but not Celebrity after all. That line is owned by Royal Caribbean now. Tough to keep up with this stuff.
Anonymous on 2006-04-05:
Guess you'd better sharpen your "google" skills. ;)
CandyPickletoes on 2006-04-05:
I've said it before and I'll say it again. I love cruising, I've been on both Carnival and Royal Caribbean and loved them both. I guess I just love the experience so much that I don't sweat the little things. The Cruise line didn't go to one stop on your itinerary, happens all the time. The Cruise line wants to take you everywhere they propose to do so, however, things happen and you just have to deal with it.

A cruise is only as fun as you make it. You claim there was no entertainment. I've been on my fair share of cruises and could never say there was even a moment of the day that there wasn't something to do. A cruise is all about what you make of it. Certainly you couldn't have expected to be personally entertained the entire time you were on the boat.
rhondam718732 on 2006-04-07:
DISAGREE. You choose a cruise ship for the destinations. If they eliminate a destination - espewcially a key one - you SHOULD have reason to complain if it's within their control. And HOW can that cruise line not manage the iotinerary??? They certainly do it for a living - so either it's out of their control I.e. weather or they should get their paying customers to the cities/ports they planned.
wearecruisers on 2006-04-14:
I have been on 3 cruises. All 3 were with Princess before they were bought by Carnival. They were taken in 2000, 2001 and 2002. All 3 of those were great. The last 2 were on the Golden Princess that only had 3 stops in 7 days and the "sea days" were great. But, I have heard that the Princess line has gone down hill since being bought by Carnival.
PWee on 2006-08-05:
I too have been on a Carnival Cruise recently on the Victory and it was terrible. Sure,it's what you make of it, but when the arcade games are broken, the jacuzzis are crawling with kids 12 & under and no one enforces any kind of rules, there is only ONE ping pong table placed near a stairwell the size of my closet, the food is always cold and tasteless, the entertainment is the same 3 nights in a row, the gym facility lacks equipment,Carnival changes your itinerary and takes you to some junky old port... there is only so much you can do but wish you had gone with Royal Caribbean instead.
likarose on 2008-04-15:
Sad this individual did not enjoy their Sensation cruise. I have been on the Sensation 3'x since it has moved to Port Canaveral. It is a lovely old girl with lots of charm.. too bad this individual did not enjoy the first night lobster.. Mine has always been delicious. I am a platinum member on Carnival.. If you can't find something to do or something to eat then you can't be pleased. I'm sure at 1:15 am, when everyone has left, the servers thought that was the end of the guests.. There are so many buffets and great entertainment. Freeport does have some great stores and a new casino in a beautiful hotel.. It is just a taxi ride away.. Next time give the benefit of the doubt to this beautiful old ship..
kevinfla on 2009-03-20:
I just got back March 09 on the same cruise ship. My trip was to Freeport and Bahamas. My advice.
1. Freeport isn't worth the trip. I took a $25 per person tour of the city and was shown the local neighborhood and 3 tourist traps.
2. Boat. Get the $10 a day tip removed from your card on day 1. Tips as needed. 2. Use room service for drinks to avoid the $8 cokes. Internet is $3-$4 per minute. 3. If they promise you an upgrade. You are most likely not going to get one. We didn't. 4. Food stinks. 5. Enterainment stinks. 6. If you are traving with children. Be aware that they close from 12-1pm each day and babysitting is available only at 10pm-2am. Be prepared to take the kids with you. Overall it was a poor trip. Going on Disney next tim.

Close commentsAdd reply
Carnival FunPoints Mastercard is a dishonest company
Posted by on
WILMINGTON, DELAWARE -- I have a Carnival FunPoints (reward) Mastercard issued by Barclays Bank Delaware. I realize that this credit card is not issued by Carnival Cruise Lines, but it does reflect poorly on Carnival when con people as this company is apparently allowed to use the Carnival name and has established a business relationship with Carnival.

Anyway, FunPoints are to be redeemed for statement credit AFTER booking a Carnival Cruise. I called Barclays before I booked my cruise and asked questions about the process. I was told to book any cruise with any travel agency, then to apply for the statement credit AFTER the cruise was booked. I had over 95,000 points at the time which converted to $1,590 in statement credit using their calculator (see ). I booked a suite on a Carnival cruise for $2,119.44 directly through Carnival. I waited a few days for the charge to be posted to my account, then tried to redeem my points online. Barclays only offered a statement credit of $1,200 in exchange for 96,000 points. I have called numerous times and was finally promised by a supervisor that the credit of $1,590 would be issued manually within 1 billing cycle. Although this "supervisor" declined to provide her last name or extension, she assured me that this was taken care of and noted in my account. I was informed today that I will not receive this credit and that there are no notes in the system saying such. I have also been trying unsuccessfully to resolve this with email and have an email from Barclays stating that I have enough points for the $1,590 in statement credit that was promised to me.

My history of trying to resolve this:
July 10th - called Barclays regarding use of FunPoints
July 12th - booked Carnival cruise for $2119.44 directly with Carnival
July 16th - charge posted, began calling for statement credit (called 5 or 6 times total)
July 22nd - finally spoke with female "supervisor" on the phone. She said $1590 credit would be issued manually within 1 billing cycle... said this was noted in the account
July 23rd - billing cycle ended
August 23rd - billing cycle ended
August 25th - now I am in my 3rd billing cycle, and have been told by a male "supervisor" that there are no notes about the statement credit of $1590 and that only $1200 can be issued unless I acrue a total of 126,946 points which will cover the entire $2119.44.

I have also emailed Barclays - July 16, July 19, July 26, July 27, and today.

I am furious and will not just drop this. The booklet that came with my rewards card states that the redemption amount increases at 75,000 points, which is worth $1250... but they only offer me $1200 for 96,000 points!!! Every person in customer service is in India. While they do speak fairly good English, they do not seem to understand and do not seem to have the authority or desire to resolve complaints. I was told that $1200 is their final offer and the supervisor had nothing more to say.

Please do not make the mistake of booking a cruise, then expecting the proper statement credit. I spent almost $100,000 on this rewards card to get a fair amount of credit and they refuse to honor it. I am NOT happy!!
Resolution Update 09/01/2010:
Complaint resolved, but it should not have taken 8 hours on the phone over a 6 week period. If you have a similar problem with the Carnival Funpoints Mastercard, visit Carnival Funville and sign up for an account. Post your problem under "Looking for Carnival Assistance". A Carnival moderator will put you in touch with a Barclays manager in the U.S. who is capable of understanding you, and also has the desire and authority to resolve your complaint. I still feel that the program is poorly designed with its "book blindly now, pay in full, then see how many rewards we will give you later" design. You should know EXACTLY what the reward is going to be prior to booking.
Read 7 RepliesAdd reply

User Replies:

Alain on 2010-08-26:
Keep working on them and keep us updated, if you would, please.
oldisgood on 2010-08-26:
for the $1200 do they only deduct 75000 points and you still have 21000 left. That is how the Choice Hotel one works
Eric B on 2010-08-26:
they want the full 96,000 points for a $1200 statement credit. Using their own calculator at, 96,000 points equates to a $1,601 statement credit.
Dee Dee on 2012-04-12:
I too have had the very same problem. I called Barclay and they quoted me $1,000 towards my cruise using my over 118,000 fun points. I am now trying to redeem the points and they want to give me $500. I have emailed Carnival CEO and whatever advise would be appreciated!
Rickey Smith on 2012-12-12:
I also tried to redeem my points as was told by the carnival rep about the MasterCard funpoints but was not successful. Paid off the card and closed account, will not deal with Barclay/Carnival ever again! Scammers!!!
Tillie on 2013-07-14:
I had a similar encounter with Barclay also. I talked with everyone I possibly could until I had enough and contacted Better Business Bureau through internet. I figured it would still not make that much of a difference but to my surprise, it did. Barclay then credited my account for the amount that the points were supposed to be worth using their calculator.
Ryan on 2013-07-25:
I have a Barclay card and have around 80,000 points towards Carnival. Thanks for the info, I am very concerned about their dishonesty in honoring the points as promised.
Close commentsAdd reply
Carnival Cruise Line Complaints Carnival Legend
Posted by on
We purchase a cruise on the Carnival Legend leaving Tampa, Florida on December 13, 2009. First problem was the balcony stateroom we purchase had an obstruction in it after being told it had none. Our represenative was rude, lied constantly he represent the cruise line not another agency. For weeks prior to our cruise he refuse to adjust our room but demand we pay hundreds more for another stateroom. I specially asked him several times if there was an obstruction. Later he denied it saying he told me there was an obstruction when I went to file a complaint they switch around to their colleagues and you get nowhere.

On our second night while dining on the Liddo deck my spouse ate large chards of glass dinnerware in his food. The chards of glass broke one tooth in half, chipped another he filed a report immediately at the table, I witness the report. Several staff members were there saw what happen the manager took the dish away and security came to the table to file the report. After our return they have refused to pay for crowns or any dental work which is all my spoused asked to be done. They demand he sign a mental health release, medical release and a dental release before he could even address that insanity they wrote saying they would not honor the claim at all. We understand that he has to fild a claimn in oourt in Tampa, Fl we live in CA. within six months. It's not February we're on our second month since returning. His tooth is still broken in half, still chipped as we have no dental insurances. The cost of these two items will go into the thousand dollar category.

From then on our trip went downhill. We had security following us all over a very large ship we'd find them behind us all the time. Then my spouse was searched he was the only person singled out when we reboard the ship. He was ordered by this same person many times to empty his pockets suddenly for no apparent reason the buzzer would go off when he enter security. There was nothing metal on him. It became quite obvious to us.

At night around three in the morning our stateroom door would every night be pryed, someone trying to open it or scare us. At first we thought it was a mistake it continue throughtout the trip.. We end up barricading ourselves in our cabin every night and while using it. We kept the exterior door to the balcony locked we felt very uneasy.

On the same deck as the restaurant but outside my spouse ordered a drink which spilled over. The staff brought him another one which he handed to me instead then ordered one for himself. This was the only drink that I drank that day, I mainly drink water or juice this one was the special of the day. After consuming the drink within about a half hour I began to laugh hysterically, and could not stop laughing, I could barely walk to our room for about the next four hours or more I could not stop laughing hysterically the world got really crazy for me nothing in my lifetime has ever happen like this from drinking alcohol, later I would vomit for hours.

The night prior to departure I had a tallly run of all our expenses, I compare that the next day against there tally.. We noted lots of beverages that we could not account for charged directly to our bank account but said nothing out of fear. When we arrived home approximately another thousand dollars was charged by Carnival directly on our account. Carnival refuse to answer my emails regarding the funds, or calls our bank reversed all the charges thereafter. Carnival did nothing to repair the problem of over charging my account.

Read 9 RepliesAdd reply

User Replies:

Slimjim on 2010-02-09:
If your rep wasn't part of Carnival, then that rep's agency would really be the topic of a separate complaint from the on board incidences. Glass in food is a very serious thing. Swallowing glass shards can be easily fatal. I'm a little surprised they aren't rectifying the dental work without a hassle. This may be one for the courts, and then you need to seek additional damages possibly too. Continue a plan to consult an attorney, possibly in Tampa. Check for legal venue provisions in your sailing contract.
Anonymous on 2010-02-09:
What do you mean by obstruction?

Your husband ate large shards of glass? I am wondering how large for him not to see it. And your husband ordered a drink and it was overfilled so he had them make him another one? The new one they gave you and you drank it and were giggly and sick? You think they put something in it?

This kind of sounds like a movie.
Nohandle on 2010-02-09:
OP, what you do mean by an obstruction from your stateroom balcony? Could you not see? What exactly was the problem there?

Many people don't have dental insurance. That should not mean they can't enjoy a cruise, although everything that happened sounds like a minor nightmare if all stated is correct. I don't think Carnival was out to get you but something doesn't sound quite right here.
Anonymous on 2010-02-09:
Some balcony's have a wide sweeping view, some are obstructed by parts of the ship and those are considered 'obstructed view balcony staterooms', and are generally cheaper.

For instance, you might be able to see straight out and all the way aft, but not forward.

Nohandle on 2010-02-09:
Understood MM and thanks. I just didn't know what the OP considered an obstructed view after all the other complaints.
blueeyes9 on 2010-03-23:
I read comments about our trip. May I begin with this. Here is my reply to unrealistic comments made.

1. The obstruction was a boat on our balcony we were told there wasn't an obstruction several times after I asked. On Carnival boats are considered an obstruction because you can't see out your balcony just read their web. We were never told the stateroom had a boat on it I found out after the fact. It's simply a bait and switch situation. Yes, discounted rates are given for obstructions when one agrees there is an obstruction.

2. WE did go through a Carnival Rep his name is [snip- no names please] he lied constantly to us. I recorded his comments in several calls, plus he email me and I him several times.

3. The GLASS CHARDS were in a already prepared dish "served" in other words in the dish. They placed the large mushrooms and heavy sauce in it then covered up the glass chards with the sauce. We did not serve it or prepare it. The chards were about a half inch long, thick covered on the bottom of the dish. The white sauce covered up the glass chards. It does not take a rocket scientist to get that! How in the world could you see them? We saw two more in the dish after the first ones went into his mouth. Broken dishes are not what one expects when they eat.

4. We paid for the trip. Are only the wealthy to enjoy a cruise? I would say you're quite arrogant in that comment isn't middle class American to take trips? WE work hard for our money didn't have dental insurance at the time. We are self employed people had no dental insurance then, we do now! The crowns cost by the time its all done between $1600-$2000.00 dollars. When you come home to find out another thousand dollars has been charged against your account that were not your charges..does that make sense to anyone but me what Carnival did here? Our checking account was drained the day we left the ship! It took us seven hours to fly home, four hour lay over due to unexpected snow conditions in D.C. When did it beomce a law that only those insured can take a cruise? Tell me do you guys work for the cruise line?

6. Does one expect to be served on a cruise a drink that has been obviously spiked by a drug? Let me say this so you can understand. His drink had fallen over right as they served it on the deck. Someone we met bought him another one in the meantime prior to the replacement arriving. The new one came to us so my spouse handed it over to me as he had one already bought for him by another passenger. I hope that explains it in more detail. I was given some form of hallucinate. We all love to laugh but non-stop for hours, then vomiting thereafter constantly.

7. Lastly I hope this explains it even more. Does one expect to come back to find their bank account drained because Carnival Cruise Lines placed charges against my bank account that were not our charges in the tune of approximately one thousand dollars more than what was charged? When you are traveling across the country to find out you had this happen too.

8. When does it become okay to have your door being tried every night at three in the morning so you have to barricade yourself in your stateroom? When does having one follow you constantly all over the ship be okay? When is it okay on a vacation to have security harass you? When is it okay to break someones teeth out by serving glass chards in food? Are you guys really living on the same planet with the rest of us?

[snip - please be respectful]
blueeyes9 on 2010-03-23:
I review my original posting. I believe you read wrong (spilled over) thinking it said, filled over. Obvious mistake. I thiank you for replying. We gave them plenty of time to rectify the prolem they refuse to do it. You have to file against them I believe it was in 3-6 mos. time in the port city. Of course it meant we'd be traveling to Tampa afterward for depositions, etc. We live across the United States in California.

I have traveld with Royal Caribbean in the past when I had more money to spend.. it was fantastic!

I have since received numerous other inquiries and messages from people who had horrific experiences with Carnival. I see they have one of the lowest ratings. Had I checked before I booked it would have save us pain, money and grief.

One inquiry made of me was from a local veteran in my area. His wife is serving in Afghanistan. Did I spell that correctly? He spoke with Carnivals Reps just like I did, booked a trip through them. He asked several times if she gets extended can we take the trip later or get a refund. He was assured it would happen the refund or to extend the cruise for later. Of course it came to be that they held her there. He trust the rep from Carnival now this couple is out thousands on a cruise they couldn't take because someone also lied to them. I have his message if anyone would enjoy reading it.

When will the cruise industry be regulated in regards to their liability. If they can make money from Americans have a port in our country where they directly sail from, then they need to abide by some sound plausible regulations when it comes to our people. Not to mention how they totally deceive you about the ports you're going to visit and what happens in some of them when you get off the ship.. like forty dollars to leave the port in Isla of Roatan for one of them. Sure you go all that way to visit the port they built there.. with no other travel but the arranged travel through locals who then after you leave the port load on unexpected tour guides who demand payment after you leave the port. Once you're in that taxi you don't have a choice or chance they can just dump you out there it's pretty remote and frankly very dangerous.
PepperElf on 2010-03-23:
have you contacted a lawyer about the medical bills?
Anonymous on 2010-04-04:
Here's a recommendation for you: Please compose your message in MS Word first, and make sure grammar and spell check are on.
Close commentsAdd reply
Carnival Destiny Disaster 1/16/10
Posted by on
I recently took a cruise on your cruise line and I was grossly disappointed. The cruise was the Carnival Destiny which set sail on Saturday January 16th 2010 from Miami FL. This was my second cruise and I was expecting a great experience, especially since I was cruising with a self-proclaimed leader in the cruise industry. The misery began when we boarded the ship and found out that we would be delayed in our departure from port. After not leaving on time we were advised that there was a problem bringing portable drinking water onto the ship. I find this to be disconcerting knowing that there was enough time to reprint that day’s edition of “Capers”, this indicating that the problem was known well in advance.

Considering what happens in the next several hours one has to question whether your staff was being completely honest with the passengers about the true problem. Once we left port, nearly four hours late, we set out to sea only to be told that there was a problem with the ships propulsion system. Here is where one might ask if the true problem was being dealt with at the port? Although only a mere passenger, I am very well aware that if that ship were to never leave port, your cruise line would stand to lose a substantial amount of capital and suffer quite a tarnished reputation. However once the ship sets sail all passengers now become prisoners of the fine print of the sailing contract. To be brief, this cruise never made the two original ports of call, which I was planning my vacation around seeing as I had never been to these places; this is why I selected this itinerary. What transpires next is the complete addition of insult to injury.

In an attempt to compensate the passengers for this “technical problem”, you offered each passenger $75.00, which was deemed a refund of the port taxes for the non-visited ports of call. No other compensation was offered. This money, by law would have to be returned, as these ports were never called on. During the nearly three days at sea, the mood of the passengers was, as expected terrible, with no help from the staff to pacify the passengers. No offering of a complimentary cocktail or even a smallest token of apology from your cruise line. One particular instance to make note of was the insults delivered to audience by one of your entertainment staff during a karaoke performance. The staff member while moderating karaoke, tried to make jokes about the missed ports of call and, when booed, told the audience, “I’m not the captain and you can just leave”. My mother called Carnival cruise lines and asked where our location was and she was told we were in Grand Cayman meanwhile we were in Nassau, Bahamas. I think this bothers me the most especially since a 5.8 magnitude earthquake was felt on Grand Cayman the day we were supposed to be at that port and my mother was scared for my safety. All of these experiences combined with the fact that the two original ports of call were missed made for what I consider the worst vacation of my life. On top of that, this was my second cruise experience with Carnival, which has brought me to never want to board a cruise ship ever again. I am incensed at the fact the Carnival made such a feeble attempt to compensate passengers for such a major problem. I am also concerned by the idea that this problem was known, prior to the ships departure however the ship still set sail. Seeing as Carnival is refusing to offer any other compensation, I find no other alternative than filing a class action lawsuit against your company.

I also plan to file complaints and inquiries with maritime safety authorities regarding the sailing of this vessel, especially considering the same problem occurred in September of 2009.I am grossly disappointed in the business practices of your company and plan to enlighten the world and show them that you are clearly not the leader of the cruise line industry. I have already made contact with several news station investigative reporters to share this experience with them. If you truly are the leader of the cruise line industry you will try to make good on this and show the industry that you stand behind your commitment to quality.
Read 14 RepliesAdd reply

User Replies:

Skye on 2010-01-25:
Sorry they didn't make the ports, but what amount of compensation would make you happy??

What was the reason they didn't make them?
Anonymous on 2010-01-25:
From Carnival's ticket contract:

Carnival reserves the right to alter the ship’s course, ports of call, itinerary, activity and shore excursions to avoid such weather systems and insure the comfort and safety of the Guest and crew.

So, no, they do not have to return your money 'by law'.

Skye on 2010-01-25:
There you are, our M3C cruise expert!

Great answer.
Starlord on 2010-01-26:
I suppose you have never experienced any problems with your car, or a bus , train or airplane before. In the first place, it is POTABLE water, which means drinkable. Portable means easy to be moved, which makes no sense with water. The other problems you relate are mechanical in nature, and these things can happen, because machines are made by people, who are not perfect, therefore unable to make something perfect. As far as the karaoke, the audience was nasty in booing the MC, who was trying to lighten up the mood. Maybe you have a better way of handling hecklers, but if you had booed me, I would have been a bit stronger in my comeback. Quit yer whining.
kzinker on 2010-01-26:
For those if you who say things break down yes you are right but when you have 3000+ people on board you should be maintaining your vessels and making sure they are in working order. You mentioned that planes break down and you are right but the airline would be in major trouble if they kept sending an aircraft out with only one engine working. This problem has occurred many many times over the past year and instead of carnival properly fixing the issue they just keep sending the ship out. I spoke with carnival a few times and they have stated they will not take this ship out of the water to properly fix the problem.

They are getting their customers down there and notifiying them either at the port or around 10 pm the night before when there is nothing you can do. In the case of the Jan 16th sailing I was also on board this ship and they knew what they were doing it's not fair to get all those people out to sea be say oh by the way.....

It's also not fair to so to the innoncent workers on board they get paid very little and people were taking their gratudies away from them. That is their lively hood many of them count on those to feed and house their families. Also these people are worked so hard as it is and when the ship missed it's ports they suffer. It's not fair!! Carnival should be offering a discount on a future cruise for the inconvience. They knew darn well what they were doing!
momsey on 2010-01-26:
I can see where the majority of comments are coming from - yeah, it's in the contract, they can change itinerary, of course things break down, etc. However, I think if any of you had been on that cruise, you wouldn't have been as understanding! It sounds like it really sucked. To be stuck on the boat for three days when you want to be on a beautiful beach or wherever, it's not fun! I feel for the OP, although I'm sure there's really no recourse for her.
Jossie on 2010-01-27:
I found your complaint, as I was doing some research, before sending a letter to Carnival, regarding my Cruise November 16th, aboard the Carnival Destiny, upon which we had the exact same experience. We did not make our Port of Call to Grand Turks as the ship was having "Technical Difficulties" and did not have enough power to make it to this port, nor did it have enough power to spend the day in another Port, we had to leave Nassau at 12:30 PM, in order to make it to Miami by 8:00, the next day. Your story is the exact same experience we had in November, yet Carnival keeps making 100% profit.
Anonymous on 2010-01-27:
Momsey, actually I would be very understanding. For me the best part of *any* cruise is to be over the water (have always had suites or balcony staterooms, and spend most of my time there, er on the balcony). I've considered taking a cruise and NOT even going on shore, at all, if the price is right. But, hey maybe that's just me.

On another note, if you book shore excursions through the cruise line, and it gets cancelled for any reason, you'll get your money back.
momsey on 2010-01-29:
MissMarple, I'm the opposite! I went on one cruise, and was most interested in the time I had on shore, on the beaches or sightseeing or excursions. Our way home, the last day at sea, it rained the whole day! I spent so much money in their darn casino and mall! I could have done without that. I can spend money in a mall at home! :o)

Again, to each his or her own. I would have gone stir crazy if I was stuck on a boat for 3 days straight.
Anonymous on 2010-04-04:
Are you sure the word wasn't "potable," not "portable?"
PepperElf on 2010-04-04:
and off topic but something I learned a few years ago that I didn't know..

potable I always pronounced as Pot-able
but apparently it's more like pote-able

cool eh?
MRM on 2010-04-04:
Uh? Whud? I've never heard of such word "Potable."
raven2010 on 2010-04-04:
potable: any liquid suitable for drinking ----I googled it lol
Frenchman on 2010-08-28:
Remained on guest list for this cruise as a way of consoling my family during my recently deceased father's birthday. Spent most of our savings on airfare, hotels, and tickets anyway. Cruise absolutely sucked. Merely added insult to injury and probably ended my childrens interest on ever "sailing".
Close commentsAdd reply
Carnival Cruise Mobile Disaster
Posted by on
Never, never again on Carnival! We booked a 5 day cruise December 14th out of Mobile as a Christmas gift to our kids. We drove 4 hours from Chicago and arrived around 10:00 A.M. to find that the ship was delayed coming back due to fog. My complaint is not about the weather conditions, which Carnival couldn't help, but how often they lied to us regarding ship information.

They put all passengers into a dome facility in Mobile. We stayed in the dome from 10:00 A.M. until 8:00 P.M. It was very cold in the dome and pouring rain outside. For several hours we were told by Carnival representatives that they didn't know where the ship was! Imagine a major cruise line not knowing that! Impossible! At about 2:00 P.M. they brought in sack lunches for the crowd. Still with no information as to whether the we would be boarding today or not. Their spokesman "Mark" would give us updates. Most of the day they didn't have any information at all, so the reports that people went out shopping to to see a movie couldn't possibly be true, as you couldn't leave the dome less you missed the information. People were tired and angry! Carnival's bright idea was to bring in liquor and set up tables to sell it to the crowd at ridiculous prices! A 25 cent bag of potato chips was suddenly $3.00 to purchase. By 6:00 P.M. they finally told us that even if the ship did dock that night, it would take three hours to make it down the canal and another 2 hours to disembark the passengers. The made no offers of any kind of evening meal. At approximately 7:00, Mark went on stage to tell people that the boat was not expected to dock until the next day that the cruise would be one day shorter. Carnival did not offer any kind of an evening were on your own. At first Mark told the whole crowd that Carnival would pick up the tab for hotel rooms. He told us all to get in lines. One for those wishing to cancel, one for those needing hotel rooms and one for those who wished to continue on the cruise the next day. Everybody got into the very long lines and waited for an hour. Nothing happened. Mark told us that Carnival had let all of the employees go for the night and he only had three workers to collect the information from all 2,000 of us. Then he told us that everybody should go to the terminal to pick up our luggage and return to the dome. We went back to our car, and got into the very long line at the terminal to pick up our luggage, only to be told by the police that the terminal was not open and that there were no Carnival workers at the terminal to hand out luggage anyway. We again waited in the long lines of traffic to go back to the dome...where Mark told us that we were wrong. He had information that the terminal was in fact open and we should go back and get our luggage. We kept trying to tell him that the terminal was not open, but he openly laughed at us. By this time, the crowd was getting angry...thanks to Carnival's decision to make sure there was plenty of booze available, but not food or water! We should have figured Carnival would use the opportunity to make more money from all of us! Then Mark got back on stage and said Carnival has changed their position, and will now offer hotel rooms..but only at a 10% discount. The Holiday Inn rooms they were offering were $99.00 per night and you had to stand in a 1,000 person plus line to get them. It was now almost 9:00. The crowd was really angry now. Many folks didn't have the money to pay for dinner that night, a hotel room and breakfast the next morning. There were some college kids that didn't have that much. One women with two small children asked Mark if she could get her hotel now, so that she could find something to feed her children who hadn't had anything to eat since 2 pm. He told her that if she left the hotel line, she wouldn't get one of the blocked rooms. She was angry and asked Mark what she should do? Several people in the crowd were yelling also. So Carnival's representative solved the problem by having the police threaten to arrest her and her children if they didn't "shut up". Our group found our own hotel rooms, as we were not going to wait 2-3 hours in that line. But I did feel terrible for the many folks who had nowhere to go that night. Carnival's representative was clearly not very well trained. I think what inflamed the crowd the most was Mark's constant smiling and laughing at the people. How could anyone do that? Why did Carnival think it was a good idea to sell liquor in that kind of prediciment?

It get's worse. When we did finally get on board, we received incredibly bad service the whole cruise. When we put the luggage under our bed a half eaten and seriously moldy apple and a Carnival cup with whatever was in it was under the bed! Our carpet had nail clippings on it that were never vacuumed up! Our dining room waiter never remembered our names, forgot what we ordered, brought out the wrong food and one night, just didn't bring our coffee order at all. It was the worst service I have ever experienced on a cruise. We've been on both NCL and RC cruises and have always had a good experience....NEVER, NEVER again on Carnival
Read 19 RepliesAdd reply

User Replies:

Anonymous on 2009-12-20:
wow that sounds like you had a nightmare. What you thought was going to be a fun vacation turned into a nightmare. I don't think I could have coped with that much waiting......I hope they offered you some sort of discount?
madconsumer on 2009-12-20:
seems like you could have checked into a hotel room or something while waiting, instead of waiting all day.

don't you mean you drove 14 hours? just making sure.
Anonymous on 2009-12-20:
They didn't know when the ship was coming back in, so how would they have known to get a room until late at night?
Anonymous on 2009-12-20:
Exactly Tennboy! Excellent point!
Anonymous on 2009-12-20:
Yeah sounds like someone really did some screwwing up that day. I'm glad I wasn't there, I probably would have been the one to get arrested.....I cannot believe they CHARGED people for drinking...sounds like the smart thing to do was at least supply the people with drinks and food...maybe not ALCOHOLIC drinks, but food and drinks at LEAST....and easily could have told htem all to get a hotel room somewhere that carnival would reimburse up to a certain amount of money, but to make people wait all day like that is ridiculous.
PepperElf on 2009-12-20:
Actually it's not really the company's fault.

Many people don't realize this but a ship can't just pull in port if it wants to. The captain HAS to be given permission to pull in by the Dock Master or Harbor Master.

it may be that they didn't find out from him or her until very late
and believe me... the harbormaster is NOT someone you want to try to yell at. not if a company is smart.

oh and this one I know very very well cos... on my second ship we really wanted to pull in port, but the harbormaster wouldn't let us. I forgot why.. but they finally let us into home port at like 2000. didn't get off the ship until 2100.

nothing sucks like out on the water, being able to watch the traffic on some of the bridges... and having a harbormaster dragging his heels on whether or not we can go home for the night
Anonymous on 2009-12-20:
Pepper, it could have been anything, maybe the ship broke down, maybe the captain fell asleep, maybe the anchor fell to the ocean floor. The point is that someone should have known how far out the ship was, or when it was going to dock. I think anyone who spend thousands of dollars on a cruise would have been upset. Someone wasn't doing their job right.
tnchuck100 on 2009-12-20:
How the situation was handled absolutely IS the company's fault. What they did was 100% unacceptable. Carnival should ALWAYS have a "plan B" at all times to handle occurrences such as this.
clutzycook on 2009-12-20:
That's pretty bad, even for Carnival. And if you were driving from Chicago to Mobile (Alabama, I assume?), it was more likely 24 hours as opposed to 4 or 14 hrs as someone had suggested.
PepperElf on 2009-12-20:
the OP said it was fog in the letter

as for the other issues...
1) broke down. they'd have already known. (and yes I've been on ships that have gone DIW - dead in the water)
2) Captain asleep - the captain isn't usually the one at the helm anyway, so that wouldn't be a factor.
3) It still won't matter if they knew how far out the ship was or wasn't... if they don't have permission to pull in they can't pull in. the Harbormaster has the final say.
tnchuck100 on 2009-12-20:
Pepper, your issues are not the issues in the complaint. The issue is how Carnival handled (or failed to handle) the passengers.
PepperElf on 2009-12-20:
I was answering tenn's list

my original statement said it all... the company can't be sure whether or not the ship will be able to pull in until they get the final word from the harbormaster

that means until the harbormaster says "yes" or "no" the company cannot be sure
Anonymous on 2009-12-20:
To make people wait that long is still absoutely wrong. Fog or not fog. There should be a plan B as TNchuck said. I would have been livid if I was the OP...making people wait over 8 hours is nonsense.
Anonymous on 2009-12-20:
I'll tell ya what, husband has a friend that had his cruise ship become 'not able to pull into port' because of a tropical storm/hurricane, I can't remember which.

He got an extra 3 freaking full days of his cruise for nothing. I'm so fricking jealous.

PepperElf on 2009-12-20:
sweet... if that's what you want.

when my ship couldn't pull in... we hated it. of course that was because we were all working.

hopefully his ship didn't get hit by the hurricane itself.
my last ship got stuck in a really bad hell storm at sea. it sucked.
and the ship's front end was really damaged too. the waves actually pushed the front bow in and made some of the internal decks up forward crumple up like they were tin.

ships and storms don't mix well
even if they're military
Anonymous on 2009-12-20:
Pepper, the only USN ship I was on got caught up in a storm on the way to Alaska. Some of the welds broke on lathes, milling machines and our stock rack in the machine shop (where I worked as an MR. What a freaking mess. Coolant and seawater was everywhere, and it ended up being closed for a day or so.

It was a hell of a storm, though.

PepperElf on 2009-12-20:
o yuck.

my first ship went to Alaska once, tho I don't remember any big issues on the way there or back.

but I can imagine that kind of hell, especially if you're on a small-boy, that equipment's going to be flying across the deck and damaging other equipment or people.

but even on the big ships, yeah the storms do damage. the one I mentioned was (now decommed) a carrier
Nohandle on 2009-12-20:
Here's my take on this one and I might very well be wrong. The OP, along with others, was told one thing after another. Obviously had they known the end result would have made arrangements in the meantime assuming their finances permitted. Carnival had no control whatsoever with the fog. It in my opinion, was the way it was handled. Stranded folks not really knowing where to go or what to do. If I thought the ship would arrive at a certain time would not have booked a room somewhere. Fact is, I would probably have been afraid to lose my place in line if I wandered off.
derek1234 on 2009-12-30:
I was there. They told us they had never had a ship not leave the same day and that our ship would be in that night and we needed to wait. We later find out that from anchor up (when they got permission to enter the bay) to port was 3 hours. And then another 3 hours to disembark and then allow us on the ship. That would be at least 6 hours. Don't you think they knew before 7:00 PM that we were not getting on that ship?

Close commentsAdd reply
Stranded in Mexico
Posted by on
MIAMI, FLORIDA -- My wife and I were on a carnival cruise this past year. The first night on the cruise a drunk passenger came over to where I was at and grabbed a girls drink that was sitting next to us and chugged it down. We had been watching this guy for thirty minutes trying to aggitate other passengers and three sucurity persons were there and did not attempt to confront the guy and prevent an incident from occurring. When drank the girls drink I told him that wasn't his drink and he should buy the girl another one. Well this set the guy off to where he was yelling obsenities at me. I told the guy to forget it and asked him just go away. The guy would not go away and persisted to continue cussing. after 5 minutes of yelling at this guy, with security standing no more than 15 feet away, he started mocking me, both my words and actions. I asked him hold he was 12. He then stepped so close that he was only inches from my face. At this time I felt physically threatened and took one hand and movd him back to gain a more comfortable distance away. Because of the obvious extent of his drunken state he lost his balance and fell down on his butt. That was when security decided to intervene. I know they had to be standing there watching the whole incident, because they were right there as soon as he landed on the dance floor. I told one officer to just get him away from us while he was fighting with the other two officers. Through the whole process of righting reports and giving statements, which lasted for two days, I cooperated completely and thought that was the end of it. When we docked at our first port and my wife and I were getting ready to go ashore we were I was told to disembark. Their resoning was they have a no tolerance policy on passenger confrontations, that was in the ticket contract, two people involved two people leave. There is no such contract clause of that sort cause I've read it three times. There is a clause that I'm sure most people don't know because it is hidden in there pretty well. Carnival holds itself not responsible for any actions taken by any employees off duty, any of the venders on the ship or other passengers, or any services contracted through Carnival. That means that if you accept this contract and board their ship you can't sue them for anything that happens to you on the ship on on shore with any of their contracted excursions. Sweet deal huh? My wife was told that she could get reembursed for her cruise since she was not asked to leave. They have since denied that to her. They set us up to meet with a travel agent on shore to assist us in making arrangements to get home maybe even stay in port acouple of days we liked or needed to in order to get to the desired destination. When we got off the ship this agent had us sit in the sun in the public eye waiting on transportation to we assumed would be his office to go make appropriate plans to go home. When after 30 minutes of sweating in the sun he rushed us through alleys to meet a van. Once in the van, he told us there was one flight out of the country and we would make it in time to make the plane. I asked where it was going to and he said Texas. I told him we didn't want to go to Texas we needed to go to either Orlando where we already had return tickets home or Cincinnati. He said only one flight out for US would be on it. I've researhed it We could have flown to Cancun, spend one night there and flown to Orlando the next day for less than $400 and we could have salvaged our vacation somewhat. Instead we given no other choice but to fly to Dallas then home for over $1750, and getting home broke. I've contacted Carnival twice and they deny any rsponsibility for any of the unfortunate incidents. See again their clause of not responsisbility for anything (but taking as much of your money they can get.)
Read 7 RepliesAdd reply

User Replies:

YunkaG on 2009-11-14:
So you get in a drunken argument for 5 minutes, yelling back and forth, you push him, he falls down and you have no responsibility? You should not have confronted the guy but told security he was bothering you and you would like to stay in peace, you took it upon yourself to be security and it didn't work.
PepperElf on 2009-11-14:
YankaG ++

the smartest thing to do is tell yourself "this guy is trying to pick a fight. I know I've been drinking so my decision won't be the best... I should tell the security that the man's stealing our drinks and is harassing us"

cos what do you really win when you get in a fight with a stupid drunk?
All you will get is a stupid drunk - who now sees you as a target to unleash all of his hostilities on.... and is that really what anyone wants?
Other than getting yourself a stupid drunk who now sees you as a target to
clutzycook on 2009-11-14:
I'm going with Yunka. Why didn't you go up to the security guys at the onset and ask him to remove this guy and report him for being a drunken nuisance?
Anonymous on 2009-11-14:

I don't see anything wrong with being "stranded" in Mexico.
*Super agrees*
Ytropious on 2009-11-14:
Don't you know anything about bar fights? There's always a guy trying to provoke a fight, and you took his bait. Be smarter next time and A) don't engage him and B) security was right there why no ask THEM to settle him down. Obviously you felt the need to settle it yourself instead of seeking the proper help for the situation, and you got kicked off the ship for it. Rules are rules.
Doctor Charlie on 2009-11-15:
I don't get it - why did you start up with a drunk? You even said that security was right there. How drunk were you?
scott3629 on 2012-01-25:
Granted, the dude got in your face, yet you were the one who touched/pushed him. Should have just gotten security and let them handle it. If they decided not to do anything then at least you still tried to help. Lesson be learned, I'm sure you won't do that again.
Close commentsAdd reply
Not satisfied at all
Posted by on
The ships decor and atmosphere is terrific. but every activity costs a fortune and you have to use a sail and sign card (no cash accepted). the fine dining wasn't that fine, they had alternate dining of crappy food with fancy names, like fresh eggs that were powdered eggs, and only unsweetened tea and water and coffee to drink. They only have coke products for your fountain card, and they only come in can form. I didn't purchase one and I had tea or water all day, and oj in the morning. When I asked for oj in the day they wanted to charge me. So if you don't enjoy water or tea you will be thirsty. Their 24 hour pizzaria offers pepperoni that id never pay for so thank god it was included, and the five deli options never change. The other pizzas offered had weird things on it like artichokes and anchovies, and the pizza maker loved to ignore customers. My fine dining was awful, wrecked by some redneck with no shoes always coming to dine drunk and loud, and even though we asked the waiter to ask him to calm down they did not, and I didn't want to return for a third try at "fine dining" in which the food portions are so tiny and they bring you coke in a can to sit next to your fine silverware. Overall it did not feel fancy at all. The bingo offered on the ship is $20 for three tiny squares, and everything seemed to have a hidden motive to get you to spend money. I felt so hungry at the end of everyday that I ordered room service ( inclusive) but the ten options on room service were awful to, and I ate pbj all week. It didn't seem like we ever ported long enough to spend a true day at either destination, and you can't swim in the two pools onboard because they are super tiny and full of children. The nicest person I met was greg, our housekeeper, and the best activity offered was the casino and the comedy acts. The songdance shows they put on are good if your into that kind of thing, but all the free giveaways come with long seminars that push you to buy things from them. They had cheaper alcohol onboard but you can only order it and receive it when you get OFF the ship, and if you have access to any military posts you get the same price because its tax free. Overall I had an awful time and wasted enough money that I could've gone on four other vacations. I'll never cruise carnival again, id rather spend the same amount flying ot the same destinations to visit. And be careful of the hidden gratuities they try to sneak on your sail and sign bill, and the 2 dollar gratuities tacked on to every alcoholic drink. I had more fun in Jacksonville before boarding the cruise, and I had more fun on my ten hour drive home than my five day all inclusive but so inclusive cruise. Please research carefully before choosing your vacation on the water. The pictures and excursions are not what they seem, and they offer things you can experience and buy anywhere else for cheaper or the same price. although I cruised fascination, I feel that I was deceived and do not feel as though their other ships would be any better.
Read 9 RepliesAdd reply

User Replies:

Anonymous on 2009-10-11:
I guess I am confused. the ONE thing cruises offer is tons and tons and tons and tons of FOOD. Did you not look into the options/menu before you booked??
new57 on 2009-10-11:
All cruise lines make money hawking drinks. It is a major revenue source for them, and can make or break their bottom line. Not defending them, but it is, what it is.

If you want a better experience, you need to go with RCCL. I have been on both, and it is a totally different and better experience on RCCL. IMHO.
Anonymous on 2009-10-11:
So, how were the ports you visited?

Seriously, I've cruised Carnival 3 times and never had an issue with food. They also don't 'sneak' any gratuities on your bill, whatsoever. They make you well aware of what they will charge you for extras, including pop.

Yes, you can buy duty free items during your cruise, you just can't collect them until the last night (which the crew delivers to your stateroom, for free).
thekaylee on 2009-10-12:
I know. all I've heard is about the great food and I was so excited and then disappointed. the options were slim and everything seemed fancied up instead of actually being fancy or good. we asked the woman at guest service what gratuities would be charged to our card, like it stated in our first newsletter onboard, and she told us it was part of the cruise cost we already paid for. But then when we received our sail and sign bill there were two separate gratuities of fifty bucks each, which they removed with no issues, but I wonder who else had that on their bill and never noticed?
thekaylee on 2009-10-12:
the desserts that were chocolate tasted like they were made with unsweetened chocolate, and they had congealed cubes of fruit flavored blocks, but it wasn't jello, it was just weird. And they offered some kind of pudding/mouse thing that I cannot even define, and cookies that were dry and crumbled with one bite.... the talapia was good, and the french toast was the best I ever had, but the condiment jars were left empty forever, and the baggettes were burnt. At one meal my husband asked for tongs to pick the bread up with and was ignored.... who else in that buffet line touched my bread that night fishing for one of their own?
thekaylee on 2009-10-12:
the things I did like were the escargot and the breakfast, the coffee ice cream, and the ham and cheese sandwhiches were good too.
Slimjim on 2010-02-03:
I don't know, certainly points of dissatisfaction here are SOP on cruises, but some others, maybe not. I know MM has always said the food has been good on Carnival on her trips, and I'm sure many have no complaints on that, but it does seem to come up more as under par than other lines in the general complaint area. Caned soda with dinner? That is a bit lame. Crowded pool and kids everywhere is another Carnival sticking point with a lot of reviews. Seems to me, Carnival probably is a great family cruise line (never did this line), but maybe more discerning couples and singles only patrons should opt for another.
I just traveled with Carnival, I had 37 people in my group and everyone except the 3 kids HATED the food. Several of us had serious intestinal issues while on the ship. We ate off the ship every chance we got. The dining room was really bad. I have traveled with Royal Caribbean numerous times and enjoyed the buffet, dining room, midnight desert buffets...yum! All of the deserts tasted like flavorless cake mixes with different frostings, everything was stale and dried out.
sxcavanaugh on 2010-02-15:
Just got back this morning. Listen, the food is beyond terrible. The decor is tacky, the activities are lackluster, and the entire ship smells like an ashtray. I went to the "fine dining" the first night and literally got sick to my stomach. It wasn't even close to Denny's quality, frankly. I didn't go back. I thought the room service options were not that bad- but overall, in all seriousness, I would not accept another cruise on Carnival if they gave it to me for free. It was, by a massive margin, the worst vacation experience of my life.

I know it is difficult to hear that- but honest reviews are a true service to others. I have sailed other cruise lines, and they all put Carnival to shame. Carnival is truly terrible- every other line, especially Disney, puts a right beating on them in every category.
Close commentsAdd reply
Top of Page | Next Page >