The purpose of this letter is to apprise Carnival Cruise Lines of my extreme dissatisfaction regarding my recent sailing on Carnival Sensation on September 16, 2007 from Port Canaveral, Florida.
My Complaints are as follows:
â¢ Cabin Configuration
In June 2007 I changed my cabin from a standard cabin to a wheelchair accessible cabin. Upon doing so I was told that there would be sufficient room in the cabin to successfully maneuver a wheelchair inside our cabin. However, upon entering our cabin, we immediately realized that this was not the case. The primary reason for this was the Roll-Away Bed. Once it was opened, it was absolutely impossible to open the wheelchair while in the room. There was not even enough space to get from the bed at the window to the rest room. Threw out the duration of our cruise we were literally jumping over beds to get to the restroom. On the first night of our cruise, I was injured while trying to get from one bed to the other in order to use the restroom. In order to move around in the room, my mother and I had to push the two (2) beds together (upon suggestion from the Chief Purser on 9/17/07). Even with the new configuration I still had to jump over a bed to get to the restroom. This is completely unacceptable.
When we got to our room our Television Set did not even work. It took them several hours to finally show up to fix it and then we had to wait for someone else to come and remove our ceiling to get to the problem. We did not even get a Television Remote until 10:00 PM after I had called several times requesting it.
There was an unbearable cigarette smell in the cabin threw out the entire duration of the cruise. Housekeeping had to continually spray deodorizer in the room just so that I could stay in the room because the cigarette smell was aggravating my asthma and my mother and sisterâs allergies.
â¢ Dining Room Service
On the first night of the cruise we did not eat dinner until almost 8:00 PM even though we were seated at approximately 6:20 PM. When they finally served our dinner, two 2 Steak Dinners had to be sent back because they were completely rare when they were requested as Medium Well. Three (3) baked potatoes had to be sent back as well for the same reason, they were undercooked. For the remainder of the cruise dinner services went on in a similar fashion. We never ate dinner before 7:30 PM. Two (2) of the nights my mother did not even eat her dinner because it took so long and we had to order sandwiches at around midnight.
Because it took so long to get dinner we were forced to miss the Captainâs Cocktail Party.
â¢ Lack of Food Selection
There was an extremely limited selection of lunch foods available on the Lido Deck for Lunch and the Main Dining Room was not even open for lunch except for Wednesday, and the selection there was even worse.
â¢ Lack of Activities on Board
There were hardly any activities for those who do not drink or gamble so often times we stayed in our cramped room. And when there were activities, they were planned extremely far apart so that we were often left roaming the ship with nothing to do.
The one activity we were looking forward to was the Midnight Buffet with Ice Sculptures as we have seen on your other cruises. We were severely disappointed when all the ship offered was a Mexican Buffet on the Lido Deck at Midnight. When I asked about the Midnight Buffet with Ice Sculptures, I was told that Carnival only has them on 7 Night Cruises. I was on a 5 Day Cruise and another 4 Day Cruise on Carnival and they offered the Buffet. I know that several other guests were disappointed by this information as well.
â¢ Lack of Information/Assistance
On the last night of our cruise we apparently hit a rough patch of weather, because the ship began rocking back and forth rather violently. Every where we looked people were feeling the motion of the waves against the ship. Several people were visibly âSea Sickâ for lack of a better word. This horrible rocking sensation lasted from about 6:00 PM Wednesday until approximately 5:00 AM Thursday. We were extremely concerned and every crew member that we asked had no answer as to what was going on. We were so sick that we were unable to sleep. During this entire ordeal not once did anyone come on over the ships intercom to explain what was going on or ease our fears. It took several days after we got off the ship for the motion sickness to clear up.
As a result of the rough weather my mother became very ill and it took four (4) of us to get her back to our cabin. She was severely nauseous and it was apparent to all that we needed help, but instead of helping us, every member of the crew that saw us took one look at my mother and literally ran the other way. One crew member even made a comment to another co-worker that they should get out of the way before my mother threw up on them. If it had not been for the help of 2 fellow guests my sister and I would never have been able to get my mother to our cabin. This behavior from the crew was completely unacceptable.
â¢ Lack of Debarkation Order
Instructions for disembarking the ship were clearly provided. However, there were no members of the crew to actually ensure that those instructions were followed, specifically when it came to people with disabilities.
This âvacationâ was such an absolute disaster from day one that if we had had sufficient funds we would have flown home from Freeport (our first port of call). I have never had such a horrific experience. I donât believe that anyone should have had to endure what we went through. We paid for this âvacationâ in expectation of this being a relaxing trip for us and instead it was an absolute nightmare.
I feel that the 10% Off our next Cruise on Carnival that was offered to us by the Purser on board is an insult. I am not certain that we will ever sail with Carnival again. Due to the obvious hardship that my family and I had to endure I am requesting a refund of $350.00. I would like this refund to be applied directly to my Visa (the same card used to pay off the cruise) at your earliest convenience.
I contacted Customer Service on 9/21/07 via the Carnival Website and have yet to receive a response. Quite frankly I am disappointed at Carnivalâs lack of Customer Service when it is in regards to dissatisfied customers.
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Carnival Victory Cruise Complaint
Posted by Pauline on 2006-08-05
NEW YORK -- After having an amazing cruise on Royal Caribbean one year, my family (husband, 2 kids, parents & brother) decided to try out the other cruise lines out there... like Carnival. Maybe we were spoiled on Royal Caribbean or maybe Carnival "Fun Ship" Cruises just take no pride in quality of service. Before we even got on board the Victory, we were handed a change of itinerary stating that we would not be going to Nova Scotia Canada as intended, but instead, St John's New Brunswick. OK, no problem seeing as there was a slight tropical storm in the way and we'd never been to St John's Canada anyway.
First off, let me just say that as we boarded the ship, it just seemed so unrefined. The interior was decorated in such a tacky way, it reminded me of a gambling resort type, not so much Las Vegas, but maybe Atlantic City. Right off hand, you can smell the cigarette smoke, that emanated throughout the entire ship. It was disgusting to say the least.
That night we were looking forward to dining and having a good meal. Yet, another disappointment. The food was horrible and cold. My husband had ordered the NY strip steak with potatoes and green beans, what came on the plate was basically a rubber steak with a side of fat and grizzle. My chowder was warm at the top but ice cold towards the bottom. The chicken saute appetizer was so dry and tasteless. They tend to concentrate more on quantity rather than quality.
The next morning, we had a full day at sea, the ship was moving at such a slow pace like 15 knotts, that most of the passengers on board, including my mom got terribly seasick. Everyone rushed to the doctor on board for those Dramamine pills. We didn't understand how a ship this size created so much rocking, people were swaying from side to side, it was awful. Not once did we feel any kind of swaying on our Royal Caribbean Cruise.
We thought that there would be at least something to do on the Victory besides drinking at the bars (there were several by the way), we tried to go play ping pong, but there was only ONE table that was placed in an enclosed area by the stairwell the size of my closet!! Of course there was a line of people waiting to play so we checked that off our list. Next, we headed to the arcade or should I say "money eating machine". Almost every games we tried to play with the exception of the surfing and the car racing games were broken. It cost $1 to play each game and once you put your tokens in, they don't start up and you don't get your money back. Carnival Cruise Ship attendants don't bother to put an "out of order" sign. What to do next? We opted to work out at the gym for a while, of course, why did we even bother? Their freestyle weights were either too light like 7 lbs or too heavy like 25-30 lbs. There was nothing in between. Their running track was mediocre as well. Their pool slide was closed half of the time and when they did decide to open it, the water was icy cold. The Jacuzzis would have been nice if only they enforced the "no children" rule. It was crawling with kids under 12, even at the "adults only" Jacuzzis. Some kids were even eating in the Jacuzzis and that was just plain nasty, but no one did anything. Even late at night, there were still kids in the Jacuzzis and we had to wonder, where are their parents?? Getting drunk of course! After all, Carnival Victory is basically a "Floating Bar" designed specifically for people who just want to drink, get drunk, leave their kids unattended to do whatever they please even if it means upsetting the other passengers, and for people who are too wasted to even know what the food should taste like. I think that's why the food is so awful, most of the people are just too drunk to realize it tasted like crap. For instance, on our last night, we ordered pork chops and out came this pork chop with some green juice oozing and bubbling out ( I kid you not). We were appalled and afraid to eat it. The food by the 4th day was still cold and we really dreaded dinner time. We opted for pizza and burgers instead. Luckily the only thing this ship had going for them was the 24hr pizzas and the late night burgers and fries. Their 24hr soft serve ice cream was the only treat worth having, as the desserts they served during their dinners tasted like cardboard. We were really hoping the dinners and meals would be gourmet and just tantalize our taste buds, but it was far from that and it just left us with a bad taste in our mouths. It's pretty sad when pizza is the only thing worth looking forward to, and I am not a big pizza fan.
The service was also mediocre, the room attendants and waiters looked like they hated their jobs and wanted to jump ship. Our room attendant did however, do an OK job in tidying our rooms and placing extra towels etc., but he didn't go that extra mile with the towel animals every evening. He made us one freaky towel animal that didn't look like anything we've seen, more like a towel mutant which scared the kids. Maybe that was his intention, who knows. Our waiter forgot our salads one night and the asst waiter totally ignored us and forgot to serve us any bread, as he just stood there chatting away and laughing with the other waiters. Karma works in mysterious ways as that asst waiter tripped while the ship still swayed from side to side.
This was truly a disappointing cruise ship experience. We will never step foot aboard a Carnival "Fun Ship" ever again. Our travel agent was so right when she said that if you want a family friendly, adventure-type cruise choose Royal Caribbean or Norwegian, but if you want to just party and get intoxicated, choose Carnival. We should have listened, but we live and learn.
As of April 18, 2006 I was informed that they would send me a letter of apology, and would love to offer me a $50.00 credit on my next cruise. That is just enough to cover my $50.00 mandatory on board gratuity. Now, there is a slap in the face.
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Sensation is not so sensational
Posted by Cassandra on 2006-04-04
My husband and I recently returned from a Carnival "Fun Ship." We were on board the Sensation out of Port Canaveral, FL March 27-April 1st, 2006.
This cruise was anything but fun. It was supposed to be our honeymoon.
The problems started before we even boarded the ship. We were standing in line to go through security before boarding the ship when a letter was handed to us by an employee notifying us that our itinerary had changed. We were no longer going to Grand Turk in Turk & Caicos. The only reason that 90% of the passengers booked this cruise was because of its itinerary.
Once on board the ship, we were not allowed to take our carry-on bags to our state rooms. We were told that the rooms still were not clean, and they we were to get something to eat up on the Lido deck. We went onto the deck and of course we felt like sardines. Everyone was in line for food. The food was not very good. The hamburgers were well done and crunchy. It was very difficult trying to find a seat when over 1,000 people were on the deck at one time. After 2 hours, we were told we could drop off our bags, but please don't stay in the room if it still needs to be cleaned. To our surprise, our room was clean and the Happy Honeymoon decorations that I had ordered were actually up.
That evening at our first dinner, the food was awful. Anything but gourmet, however, our waitress Martina was very sweet.
The next day was our one day at sea. There was nothing to do. The decks were jammed packed with people, so trying to get a hold of a chair was near impossible. The water slide on the deck was not working, and didn't work during the whole trip.
There was very little entertainment available on board unless you consider the hairiest chest contest entertainment. We attended dinner again Tuesday night, and again it was a disappointment.
For nightly entertainment they offered a comedian. We did not attend, but heard he was quite good. He was the entertainment for 3 nights straight. If you saw him the first night, there was no entertainment for the next two nights. We received letters in our staterooms informing us that they were shutting off the water supply between 1:00am-5:00am. That night, we hung out at the disco. I set my drink down on a table and it slid right off onto my lap. I was wearing white pants, and my drink was red. I went to my stateroom to clean my pants and change clothes when I realized it was after 1:00am, and that I had no water to clean them with.
The letter only informed us that we would not have water for that night only, except they shut our water off every night without informing us of it.
The next day we were finally going into a port. Nassau. It was nice. We had booked excursions on Pearl Island. The excursion had lasted an additional hour, so when we returned to the ship, we realized we had less than 2 hours before most of the stores were closing. We had to rush to change and eat and then run to the straw market in order to do a little bit of shopping. Once we ran out of money, we returned to the ship. We received a preliminary statement of our account. It turns out that Carnival charged our Sail & Sign Card for excursions that were purchased weeks before our cruise ever left port. They ended up crediting back our account, but it put a hold on my credit card for that amount, so money was tight when it didn't have to be.
The waves that night caused the boat to constantly sway back and forth. You could hear plates and glasses falling in the dining room and the kitchens. Isn't there supposed to be some kind of contraption to prevent these kinds of things?
Again dinner was awful. Not once were we happy with the food.
The only food that was made available to us 24 hours a day was pizza. Tombstone frozen pizzas were better than the pizza they were serving.
On Thursday evening, we were in the disco again and ordered the drink of the day, which were Bahama Mama's. We were told that there was only beer and whiskey available. When we then ordered Corona's were were told that they were out of them. Now the funny thing is, that we went to another bar and were able to get the things we ordered. How do you run out of alcohol on a cruise? After being upset at the disco, we wanted to go to the Mexican buffet. The buffet was supposed to be open from 11:30pm -1:30am. We got up to the deck at 1:15am, and it was completely empty. The food was gone and everything was cleaned up. It looked as though they didn't have a buffet at all. We again, were stuck eating nasty pizza.
On the last day we went to Freeport, Bahamas, which was the substitution port for Grand Turk. When we got there, they docked us in the industrial port. Nothing around us but construction, steamship lines, and ocean containers. In order to go anywhere on the island, you had to take a cab for at least 15 miles. There was absolutely nothing in walking distance.
The last night at dinner, was probably the worst! The food was still awful.
On Saturday when we came back to Port Canaveral, passengers were being kicked out of their staterooms in order to clean them for the cruise later on that day. Not one person received compensation on board our cruise.
We were seated at dinner with a couple that was married on the boat. They paid an additional $1,000.00 to have their wedding on board. They were guaranteed access to the boat at 11:30, their wedding at 1:30. They couldn't get onto the boat until 12:45. The bride had to rush to make her wedding. Once the wedding was over, they were told that it was going to cost them an additional $1500.00 to receive their pictures, the photographer was included, but not the actual photos. The bride was not allowed to keep the top to her wedding cake, because food like that was not allowed off of the boat. She was guaranteed an upgrade to a suite, however, the boat was full, and no upgrades were available.
We then heard from another guest on board that she had found a letter in her stateroom for change of itinerary. However, this letter was for the week before. They too were unable to go to Grand Turk, however, they were given a different excuse as to why they could not go. It turns out that the Sensation can never sell out because it was one of the oldest boats in the fleet and the ports it sails to are not all that great. Carnival is selling Grand Turk in order to sell the boat, and when you get to the boat, you then find out that you don't get to go to Grand Turk. This cruise was more expensive because it was going so far south, and then we didn't even get to go. Not one person was compensated for that reason alone. When we talked to guest services at Carnival's Corp office in Miami, we were told that Carnival does not accept complaints, and they don't issue refunds. What kind of customer service is that? Word of mouth is the best advertising that a company can receive, and I can guarantee you that if enough of us get the word out, Carnival will be filing bankruptcy in the near future.
I will NEVER set foot on a Carnival "Fun Ship" again or any of it's sister boats!
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Carnival FunPoints Mastercard is a dishonest company
Posted by Eric on 2010-08-25
WILMINGTON, DELAWARE -- I have a Carnival FunPoints (reward) Mastercard issued by Barclays Bank Delaware. I realize that this credit card is not issued by Carnival Cruise Lines, but it does reflect poorly on Carnival when con people as this company is apparently allowed to use the Carnival name and has established a business relationship with Carnival.
Anyway, FunPoints are to be redeemed for statement credit AFTER booking a Carnival Cruise. I called Barclays before I booked my cruise and asked questions about the process. I was told to book any cruise with any travel agency, then to apply for the statement credit AFTER the cruise was booked. I had over 95,000 points at the time which converted to $1,590 in statement credit using their calculator (see http://www.mycarnivalMastercard.com/ ). I booked a suite on a Carnival cruise for $2,119.44 directly through Carnival. I waited a few days for the charge to be posted to my account, then tried to redeem my points online. Barclays only offered a statement credit of $1,200 in exchange for 96,000 points. I have called numerous times and was finally promised by a supervisor that the credit of $1,590 would be issued manually within 1 billing cycle. Although this "supervisor" declined to provide her last name or extension, she assured me that this was taken care of and noted in my account. I was informed today that I will not receive this credit and that there are no notes in the system saying such. I have also been trying unsuccessfully to resolve this with email and have an email from Barclays stating that I have enough points for the $1,590 in statement credit that was promised to me.
My history of trying to resolve this:
July 10th - called Barclays regarding use of FunPoints
July 12th - booked Carnival cruise for $2119.44 directly with Carnival
July 16th - charge posted, began calling for statement credit (called 5 or 6 times total)
July 22nd - finally spoke with female "supervisor" on the phone. She said $1590 credit would be issued manually within 1 billing cycle... said this was noted in the account
July 23rd - billing cycle ended
August 23rd - billing cycle ended
August 25th - now I am in my 3rd billing cycle, and have been told by a male "supervisor" that there are no notes about the statement credit of $1590 and that only $1200 can be issued unless I acrue a total of 126,946 points which will cover the entire $2119.44.
I have also emailed Barclays - July 16, July 19, July 26, July 27, and today.
I am furious and will not just drop this. The booklet that came with my rewards card states that the redemption amount increases at 75,000 points, which is worth $1250... but they only offer me $1200 for 96,000 points!!! Every person in customer service is in India. While they do speak fairly good English, they do not seem to understand and do not seem to have the authority or desire to resolve complaints. I was told that $1200 is their final offer and the supervisor had nothing more to say.
Please do not make the mistake of booking a cruise, then expecting the proper statement credit. I spent almost $100,000 on this rewards card to get a fair amount of credit and they refuse to honor it. I am NOT happy!!
Resolution Update 09/01/2010: Complaint resolved, but it should not have taken 8 hours on the phone over a 6 week period. If you have a similar problem with the Carnival Funpoints Mastercard, visit Carnival Funville and sign up for an account. Post your problem under "Looking for Carnival Assistance". A Carnival moderator will put you in touch with a Barclays manager in the U.S. who is capable of understanding you, and also has the desire and authority to resolve your complaint. I still feel that the program is poorly designed with its "book blindly now, pay in full, then see how many rewards we will give you later" design. You should know EXACTLY what the reward is going to be prior to booking.
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Carnival Cruise Line Complaints Carnival Legend
Posted by Brandt on 2010-02-09
We purchase a cruise on the Carnival Legend leaving Tampa, Florida on December 13, 2009. First problem was the balcony stateroom we purchase had an obstruction in it after being told it had none. Our represenative was rude, lied constantly he represent the cruise line not another agency. For weeks prior to our cruise he refuse to adjust our room but demand we pay hundreds more for another stateroom. I specially asked him several times if there was an obstruction. Later he denied it saying he told me there was an obstruction when I went to file a complaint they switch around to their colleagues and you get nowhere.
On our second night while dining on the Liddo deck my spouse ate large chards of glass dinnerware in his food. The chards of glass broke one tooth in half, chipped another he filed a report immediately at the table, I witness the report. Several staff members were there saw what happen the manager took the dish away and security came to the table to file the report. After our return they have refused to pay for crowns or any dental work which is all my spoused asked to be done. They demand he sign a mental health release, medical release and a dental release before he could even address that insanity they wrote saying they would not honor the claim at all. We understand that he has to fild a claimn in oourt in Tampa, Fl we live in CA. within six months. It's not February we're on our second month since returning. His tooth is still broken in half, still chipped as we have no dental insurances. The cost of these two items will go into the thousand dollar category.
From then on our trip went downhill. We had security following us all over a very large ship we'd find them behind us all the time. Then my spouse was searched he was the only person singled out when we reboard the ship. He was ordered by this same person many times to empty his pockets suddenly for no apparent reason the buzzer would go off when he enter security. There was nothing metal on him. It became quite obvious to us.
At night around three in the morning our stateroom door would every night be pryed, someone trying to open it or scare us. At first we thought it was a mistake it continue throughtout the trip.. We end up barricading ourselves in our cabin every night and while using it. We kept the exterior door to the balcony locked we felt very uneasy.
On the same deck as the restaurant but outside my spouse ordered a drink which spilled over. The staff brought him another one which he handed to me instead then ordered one for himself. This was the only drink that I drank that day, I mainly drink water or juice this one was the special of the day. After consuming the drink within about a half hour I began to laugh hysterically, and could not stop laughing, I could barely walk to our room for about the next four hours or more I could not stop laughing hysterically the world got really crazy for me nothing in my lifetime has ever happen like this from drinking alcohol, later I would vomit for hours.
The night prior to departure I had a tallly run of all our expenses, I compare that the next day against there tally.. We noted lots of beverages that we could not account for charged directly to our bank account but said nothing out of fear. When we arrived home approximately another thousand dollars was charged by Carnival directly on our account. Carnival refuse to answer my emails regarding the funds, or calls our bank reversed all the charges thereafter. Carnival did nothing to repair the problem of over charging my account.
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Carnival Destiny Disaster 1/16/10
Posted by Keith on 2010-01-25
I recently took a cruise on your cruise line and I was grossly disappointed. The cruise was the Carnival Destiny which set sail on Saturday January 16th 2010 from Miami FL. This was my second cruise and I was expecting a great experience, especially since I was cruising with a self-proclaimed leader in the cruise industry. The misery began when we boarded the ship and found out that we would be delayed in our departure from port. After not leaving on time we were advised that there was a problem bringing portable drinking water onto the ship. I find this to be disconcerting knowing that there was enough time to reprint that day’s edition of “Capers”, this indicating that the problem was known well in advance.
Considering what happens in the next several hours one has to question whether your staff was being completely honest with the passengers about the true problem. Once we left port, nearly four hours late, we set out to sea only to be told that there was a problem with the ships propulsion system. Here is where one might ask if the true problem was being dealt with at the port? Although only a mere passenger, I am very well aware that if that ship were to never leave port, your cruise line would stand to lose a substantial amount of capital and suffer quite a tarnished reputation. However once the ship sets sail all passengers now become prisoners of the fine print of the sailing contract. To be brief, this cruise never made the two original ports of call, which I was planning my vacation around seeing as I had never been to these places; this is why I selected this itinerary. What transpires next is the complete addition of insult to injury.
In an attempt to compensate the passengers for this “technical problem”, you offered each passenger $75.00, which was deemed a refund of the port taxes for the non-visited ports of call. No other compensation was offered. This money, by law would have to be returned, as these ports were never called on. During the nearly three days at sea, the mood of the passengers was, as expected terrible, with no help from the staff to pacify the passengers. No offering of a complimentary cocktail or even a smallest token of apology from your cruise line. One particular instance to make note of was the insults delivered to audience by one of your entertainment staff during a karaoke performance. The staff member while moderating karaoke, tried to make jokes about the missed ports of call and, when booed, told the audience, “I’m not the captain and you can just leave”. My mother called Carnival cruise lines and asked where our location was and she was told we were in Grand Cayman meanwhile we were in Nassau, Bahamas. I think this bothers me the most especially since a 5.8 magnitude earthquake was felt on Grand Cayman the day we were supposed to be at that port and my mother was scared for my safety. All of these experiences combined with the fact that the two original ports of call were missed made for what I consider the worst vacation of my life. On top of that, this was my second cruise experience with Carnival, which has brought me to never want to board a cruise ship ever again. I am incensed at the fact the Carnival made such a feeble attempt to compensate passengers for such a major problem. I am also concerned by the idea that this problem was known, prior to the ships departure however the ship still set sail. Seeing as Carnival is refusing to offer any other compensation, I find no other alternative than filing a class action lawsuit against your company.
I also plan to file complaints and inquiries with maritime safety authorities regarding the sailing of this vessel, especially considering the same problem occurred in September of 2009.I am grossly disappointed in the business practices of your company and plan to enlighten the world and show them that you are clearly not the leader of the cruise line industry. I have already made contact with several news station investigative reporters to share this experience with them. If you truly are the leader of the cruise line industry you will try to make good on this and show the industry that you stand behind your commitment to quality.
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Carnival Cruise Mobile Disaster
Posted by Kimberlee on 2009-12-20
Never, never again on Carnival! We booked a 5 day cruise December 14th out of Mobile as a Christmas gift to our kids. We drove 4 hours from Chicago and arrived around 10:00 A.M. to find that the ship was delayed coming back due to fog. My complaint is not about the weather conditions, which Carnival couldn't help, but how often they lied to us regarding ship information.
They put all passengers into a dome facility in Mobile. We stayed in the dome from 10:00 A.M. until 8:00 P.M. It was very cold in the dome and pouring rain outside. For several hours we were told by Carnival representatives that they didn't know where the ship was! Imagine a major cruise line not knowing that! Impossible! At about 2:00 P.M. they brought in sack lunches for the crowd. Still with no information as to whether the we would be boarding today or not. Their spokesman "Mark" would give us updates. Most of the day they didn't have any information at all, so the reports that people went out shopping to to see a movie couldn't possibly be true, as you couldn't leave the dome less you missed the information. People were tired and angry! Carnival's bright idea was to bring in liquor and set up tables to sell it to the crowd at ridiculous prices! A 25 cent bag of potato chips was suddenly $3.00 to purchase. By 6:00 P.M. they finally told us that even if the ship did dock that night, it would take three hours to make it down the canal and another 2 hours to disembark the passengers. The made no offers of any kind of evening meal. At approximately 7:00, Mark went on stage to tell people that the boat was not expected to dock until the next day that the cruise would be one day shorter. Carnival did not offer any kind of an evening meal..you were on your own. At first Mark told the whole crowd that Carnival would pick up the tab for hotel rooms. He told us all to get in lines. One for those wishing to cancel, one for those needing hotel rooms and one for those who wished to continue on the cruise the next day. Everybody got into the very long lines and waited for an hour. Nothing happened. Mark told us that Carnival had let all of the employees go for the night and he only had three workers to collect the information from all 2,000 of us. Then he told us that everybody should go to the terminal to pick up our luggage and return to the dome. We went back to our car, and got into the very long line at the terminal to pick up our luggage, only to be told by the police that the terminal was not open and that there were no Carnival workers at the terminal to hand out luggage anyway. We again waited in the long lines of traffic to go back to the dome...where Mark told us that we were wrong. He had information that the terminal was in fact open and we should go back and get our luggage. We kept trying to tell him that the terminal was not open, but he openly laughed at us. By this time, the crowd was getting angry...thanks to Carnival's decision to make sure there was plenty of booze available, but not food or water! We should have figured Carnival would use the opportunity to make more money from all of us! Then Mark got back on stage and said Carnival has changed their position, and will now offer hotel rooms..but only at a 10% discount. The Holiday Inn rooms they were offering were $99.00 per night and you had to stand in a 1,000 person plus line to get them. It was now almost 9:00. The crowd was really angry now. Many folks didn't have the money to pay for dinner that night, a hotel room and breakfast the next morning. There were some college kids that didn't have that much. One women with two small children asked Mark if she could get her hotel now, so that she could find something to feed her children who hadn't had anything to eat since 2 pm. He told her that if she left the hotel line, she wouldn't get one of the blocked rooms. She was angry and asked Mark what she should do? Several people in the crowd were yelling also. So Carnival's representative solved the problem by having the police threaten to arrest her and her children if they didn't "shut up". Our group found our own hotel rooms, as we were not going to wait 2-3 hours in that line. But I did feel terrible for the many folks who had nowhere to go that night. Carnival's representative was clearly not very well trained. I think what inflamed the crowd the most was Mark's constant smiling and laughing at the people. How could anyone do that? Why did Carnival think it was a good idea to sell liquor in that kind of prediciment?
It get's worse. When we did finally get on board, we received incredibly bad service the whole cruise. When we put the luggage under our bed a half eaten and seriously moldy apple and a Carnival cup with whatever was in it was under the bed! Our carpet had nail clippings on it that were never vacuumed up! Our dining room waiter never remembered our names, forgot what we ordered, brought out the wrong food and one night, just didn't bring our coffee order at all. It was the worst service I have ever experienced on a cruise. We've been on both NCL and RC cruises and have always had a good experience....NEVER, NEVER again on Carnival
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Stranded in Mexico
Posted by Greg on 2009-11-14
MIAMI, FLORIDA -- My wife and I were on a carnival cruise this past year. The first night on the cruise a drunk passenger came over to where I was at and grabbed a girls drink that was sitting next to us and chugged it down. We had been watching this guy for thirty minutes trying to aggitate other passengers and three sucurity persons were there and did not attempt to confront the guy and prevent an incident from occurring. When drank the girls drink I told him that wasn't his drink and he should buy the girl another one. Well this set the guy off to where he was yelling obsenities at me. I told the guy to forget it and asked him just go away. The guy would not go away and persisted to continue cussing. after 5 minutes of yelling at this guy, with security standing no more than 15 feet away, he started mocking me, both my words and actions. I asked him hold he was 12. He then stepped so close that he was only inches from my face. At this time I felt physically threatened and took one hand and movd him back to gain a more comfortable distance away. Because of the obvious extent of his drunken state he lost his balance and fell down on his butt. That was when security decided to intervene. I know they had to be standing there watching the whole incident, because they were right there as soon as he landed on the dance floor. I told one officer to just get him away from us while he was fighting with the other two officers. Through the whole process of righting reports and giving statements, which lasted for two days, I cooperated completely and thought that was the end of it. When we docked at our first port and my wife and I were getting ready to go ashore we were I was told to disembark. Their resoning was they have a no tolerance policy on passenger confrontations, that was in the ticket contract, two people involved two people leave. There is no such contract clause of that sort cause I've read it three times. There is a clause that I'm sure most people don't know because it is hidden in there pretty well. Carnival holds itself not responsible for any actions taken by any employees off duty, any of the venders on the ship or other passengers, or any services contracted through Carnival. That means that if you accept this contract and board their ship you can't sue them for anything that happens to you on the ship on on shore with any of their contracted excursions. Sweet deal huh? My wife was told that she could get reembursed for her cruise since she was not asked to leave. They have since denied that to her. They set us up to meet with a travel agent on shore to assist us in making arrangements to get home maybe even stay in port acouple of days we liked or needed to in order to get to the desired destination. When we got off the ship this agent had us sit in the sun in the public eye waiting on transportation to we assumed would be his office to go make appropriate plans to go home. When after 30 minutes of sweating in the sun he rushed us through alleys to meet a van. Once in the van, he told us there was one flight out of the country and we would make it in time to make the plane. I asked where it was going to and he said Texas. I told him we didn't want to go to Texas we needed to go to either Orlando where we already had return tickets home or Cincinnati. He said only one flight out for US would be on it. I've researhed it We could have flown to Cancun, spend one night there and flown to Orlando the next day for less than $400 and we could have salvaged our vacation somewhat. Instead we given no other choice but to fly to Dallas then home for over $1750, and getting home broke. I've contacted Carnival twice and they deny any rsponsibility for any of the unfortunate incidents. See again their clause of not responsisbility for anything (but taking as much of your money they can get.)
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Not satisfied at all
Posted by Kaylee on 2009-10-11
The ships decor and atmosphere is terrific. but every activity costs a fortune and you have to use a sail and sign card (no cash accepted). the fine dining wasn't that fine, they had alternate dining of crappy food with fancy names, like fresh eggs that were powdered eggs, and only unsweetened tea and water and coffee to drink. They only have coke products for your fountain card, and they only come in can form. I didn't purchase one and I had tea or water all day, and oj in the morning. When I asked for oj in the day they wanted to charge me. So if you don't enjoy water or tea you will be thirsty. Their 24 hour pizzaria offers pepperoni that id never pay for so thank god it was included, and the five deli options never change. The other pizzas offered had weird things on it like artichokes and anchovies, and the pizza maker loved to ignore customers. My fine dining was awful, wrecked by some redneck with no shoes always coming to dine drunk and loud, and even though we asked the waiter to ask him to calm down they did not, and I didn't want to return for a third try at "fine dining" in which the food portions are so tiny and they bring you coke in a can to sit next to your fine silverware. Overall it did not feel fancy at all. The bingo offered on the ship is $20 for three tiny squares, and everything seemed to have a hidden motive to get you to spend money. I felt so hungry at the end of everyday that I ordered room service ( inclusive) but the ten options on room service were awful to, and I ate pbj all week. It didn't seem like we ever ported long enough to spend a true day at either destination, and you can't swim in the two pools onboard because they are super tiny and full of children. The nicest person I met was greg, our housekeeper, and the best activity offered was the casino and the comedy acts. The songdance shows they put on are good if your into that kind of thing, but all the free giveaways come with long seminars that push you to buy things from them. They had cheaper alcohol onboard but you can only order it and receive it when you get OFF the ship, and if you have access to any military posts you get the same price because its tax free. Overall I had an awful time and wasted enough money that I could've gone on four other vacations. I'll never cruise carnival again, id rather spend the same amount flying ot the same destinations to visit. And be careful of the hidden gratuities they try to sneak on your sail and sign bill, and the 2 dollar gratuities tacked on to every alcoholic drink. I had more fun in Jacksonville before boarding the cruise, and I had more fun on my ten hour drive home than my five day all inclusive but so inclusive cruise. Please research carefully before choosing your vacation on the water. The pictures and excursions are not what they seem, and they offer things you can experience and buy anywhere else for cheaper or the same price. although I cruised fascination, I feel that I was deceived and do not feel as though their other ships would be any better.