Horrible experience with Carolina-Interiors, AKA Carolina Furniture Group (of Texas)
DALLAS & FRISCO, TEXAS -- On 12/26/06 I purchased a 3 piece Berkline 184 series sectional. It was delivered on Jan 24, 2007, with a tear in the leather, a dent in the recliner, and a scratch. I called and was told to email pictures of the damage. On 1/31 I called and emailed the company, no one returned my calls or email. On 2/9 I received an email, informing me of their concern, and their apologies. They assured me they would get back to me. They never did, I called again and was apologized to again, this time I was told contact one of the crooks at their website. I contacted him, and re-sent pictures, he did the same thing the first crook did and apologized promising me that he would get to the bottom of it, and as has been their way, did nothing. I called again, and now we are in May. On 5/10 I receive an email with a list of contracted furniture repair companies. I spoke to one of the 2 salesman who asked me to pick out the repair company closest to my residence. I inform him of the company, and once again am told he will get back to me personally, and has been the way of this business, no one "got back to me".
They do business on e-bay as well as direct sales. I tried to warn customers on Ebay but was unable to because I made the horrible mistake of dealing with this company directly. I tried to make a complaint with Dallas Better Business Bureau but the address given on their receipt was returned undeliverable. I will now use this full story as a referral on other consumer web sites to warn all.