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Carrentals.com Consumer Reviews

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Use a Different Company
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Keep away! I set up a reservation with this company to pick up a car at LAX. I finished my reservation and I did notice that there was a no refund section, which I thought was fine because everything seemed legit. However, I call the rental car company to find out where they are and they aren't at the airport, they're off site. They also tell me they close 40 minutes after we land. I asked him would they stay open for us and he said no. He suggested I cancel the reservation.

When I try and explain to Carrentals.com the issue that they won't even be open for pickup they said they will cancel it with a service charge fee of 50% (he said this was the car rental companies policy). I spoke with the rental company and they said that is incorrect, they haven't even received money from Carrentals.com, and wouldn't charge if we couldn't get the car. Carrentals.com kept insisting they could charge the fee for the rental company. I would highly suggest staying away from this company. Go directly to the rental car site.

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Unacceptable Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BELLEVUE, WASHINGTON -- Booked a car rental through carrentals.com for San Diego 2 months in advance & was charged upfront with no cancellation option. My emailed confirmation said to call the rental agency (Priceless) with any questions & did NOT mention "no shuttle service when they're closed."

I called Priceless a couple days before my travel to confirm reservation & they said I would need to take Uber when I turn in the car on Sunday as they're closed so I requested refund. They indicated that they hadn't charged me yet so no issues with refund from them; however, I would have to email carrentals.com as they have no phone #. Their response to my e-mail a day later said my confirmation stated "No shuttle service when closed" which is a lie. I've charged this back to my credit card & will never use this service again. Avoid it.

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Expensive Penalties for Minor Mistake
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I booked an Advantage Rent A Car rental car via "pay now" on CarRentals.com and made a minor mistake - I had put Thursday instead of Wednesday on the pickup day. I immediately noticed the mistake and called Advantage, where the representative said I had to email CarRentals.com.

When I explained the problem by email, they said that I had to either pay them $50 to cancel or book a new non-refundable reservation, which would mean paying them another $200 after already paying them $185, and then request a cancellation of the original reservation to get the $185 back. All this so I could add one day to my reservation!

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Do Not Rent From Them. They Are Not Even a Legit Business.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BUCHAREST -- I rent a car for Bucharest Airport. Then Carrentals.com, they charge my credit card immediately I made the reservation in the amount they said. My flight delay and even on the rental was not said. They ask for $35 on pick up extra and $35 extra on drop off because in not during working hours. I ask them what about the advertising. The gent said it's not his job. Of course I need the car and I pick up with this new charges. I said OK, $70 extra, what I can do.

Surprise came when I check by credit card and the charge me again the extra and the rental cost. On drop off they said the car has a chip on windshield and was not there. I was relax because such is about $10-12 in US and even in Europe/Romania. Second surprise came when they send a bill for $393.18 and refuse to explain what and why. Not even explanation for double charges. I rent cars all over the world but DO NOT RENT CARS IN ROMANIA AND DO NOT THINK TO RENT CARS FROM ECONOMY RENT A CAR. I doubt they are a legit business.

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Deceptive Practices
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

RALEIGH-DURHAM AIRPORT, NORTH CAROLINA -- Booked a car with unlimited mileage to pick up from RDU airport. Upon check-in I was told by the Advantage Car Rental agent that since I am a local renter with no flight itinerary, my rental is subject to $350 deposit, a maximum of 150 miles per day, and 0.50 cents per mile after. I showed them the e-mail confirmation from carrentals.com with the unlimited mileage that I booked for. They showed me their hardcopy showing the the local renter rule fine print, which upon close examination with the copy that carentals.com sent with the confirmation email did not match.

I cannot possibly accept the "new transaction details" because we will be using the car for a long drive. The agent and manager were not very helpful with my dilemma, even when I have called again to seek help regarding the matter, and was told to call carrentals.com. The problem is, the carrentals.com customer service number is directed to the same Advantage rental company number. I ended up not taking the car but my CC was still charged because I was baited and hooked through deceptive business practice.

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Warning Don't Use CarRentals
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FORT LAUDERDALE, FLORIDA -- Rented using their Apple app, CarRentals booked reservation. Went to get the car, and they would not give me the car because we did not have local insurance which I was mislead to purchase online for $9 per day plus $18 for extra. I could not take the car and then they have no phone number to call only email, and they give a runaround via the email as well.

They give you no refund and options that make no sense like "Book another car and we will give you a refund, or an administrator fee which is more than the rental." Bad choice, as well as they write on their website that they are an Expedia company and when you call Expedia nobody knows who they are or how to call them. Total fraud.

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Cheapest Rentals & Quick Helpful Customer Service Solely Through Email
StarStarStarStarEmpty StarBy -
Rating: 4/51

I had to change my travel dates due to a death in the family, and at first I had difficulty finding anyone to discuss my options with, as the number provided in the confirmation email is for the actual car rental company, but they tell you only the website providers can assist me. The only contact I could find for carrentals.com was an email address, but the response was quick, personal, and very helpful.

I made another reservation through their website and they were able to work with the car rental company, due to my circumstances, and refund the original reservation, even though they do make it clear at the time of purchase that sales are final and there are no cancellations. This website had the best prices and was easy to use and I was very satisfied with their customer service. I would use this site again and recommend their services.

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Quality Customer Service
StarStarStarStarStarBy -
Rating: 5/51

SEATTLE, WASHINGTON -- My experience with this company was very good. I booked through their website on the day I intended to receive the car, in order to get a better rate compared to the rental counter at the airport. By accident, I selected incorrect dates. At the E-Z Rental Car desk they issued me a new rental but wanted nothing to do with the refund. They emailed the receipt and told me to contact Carrentals.com. Well I was a little nervous about this considering I had now paid twice for one rental.

I emailed Carrentals right away and they emailed back stating that the fund was a special offer, non-refundable, etc but if I rebooked through their website for the same dates they could exchange the booking. Well it was too late for that so I thought I was out of luck. But I wrote a nice email explaining the whole situation and they surprised me by offering to do everything they could provide a full refund. And they did! They went far out of their way to make up for my mistake, and made not a penny off my booking. So yes I would recommend them and use them again. Hard to find that kind of customer service in an online broker.

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Car Rental
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

JERSEY CITY, NEW JERSEY -- Don't use this company. I booked a car rental online through carrentals.com. I had typed in Phoenix, Arizona airport on my search. Their company offered me a car 1/2 the price of every other online company. It seemed too good to be true, and IT WAS!

After I paid, the confirmation came up, and the car rental was to be picked up 45 miles from the airport! They had changed the pick-up site from Phoenix to Peoria. They could offer the car for half the price because it did not originate at the airport! I just noticed this change the night before I flew out, so I searched for hours for a customer service number and never found one. Sooo stressful! If I had not noticed the fine print, I would have been stranded at the airport, 45 miles from my rental car!

I finally contacted Hertz, the company they had booked the car from, and spent hours trying to get this booking changed. Instead of the $110.00 rate carrentals.com had quoted me, the rate was over $500.00 for a four day rental. After talking with several different people, I finally got someone who said that they would cancel the reservation. I still expect the charge to show up on my credit card bill.

I booked another car directly from a dealer for around $300.00. I was flying out under duress because my son was in the hospital all the way across the country. If I had been stranded, I would not have been able to cope. This company doesn't care that it is screwing with people's lives.

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Do Not Use This Service.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I booked a car rental through carrentals.com for Hertz, picking up at Cleveland Hopkins Airport. Hertz did not have the car class that I prepaid carrentals.com for, nor did they have a class of car close. I paid for a RAV4 or similar, and the best that I could do was a Ford Festiva. I took the car as I was already late for a dinner appt. that I had. I decided to call carrentals.com to talk to customer service, but have been unable to find a viable customer service #. They are owned by Expedia, but 5 calls to Expedia have gotten me 5 bogus numbers to call. Not only will I not use carrentals.com again, but now Expedia has also lost a loyal customer!

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Carrentals.com Rating:
Star Empty star Empty star Empty star Empty star
1.1 out of 5, based on 81 ratings and
88 reviews & complaints.
Contact Information:
Carrentals.com
111 Town Square Place, PO Box 26
Jersey City, NJ 07310-1755
201-204-9940 (ph)
www.carrentals.com
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