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18 Reviews & Complaints

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False advertising
Posted by Sashraf on 09/20/2010
Beware of booking a car through carrentals.com. The website may appear to offer the best prices on car rentals, but that is a function of false advertising. The website does not provide the user all pertinent charges/fees as I found out this past weekend. I reserved a car from a local airport for 2 days and car rentals showed the rental as "Unlimited mileage" with total estimated charges of $111. Upon arrival at the car rental company (Usave) I was told that carrentals.com had not provided complete information and I did not qualify for unlimited mileage. In addition since I was not flying from the area airport I would be charged an additional $50/day and other fees - none of which were provided by carrentals.com. The representative for USave did mention that he had faced several customers of the website who had faced similar issues.

The issue with carrentals.com is not that Usave charged me the fees - it is about presenting a consumer complete information prior to booking so as to not mislead the consumer. I ended up paying $300 for a rental which was initially confirmed for $111 + ~$20 in insurance. The only recourse at this time is to make sure that as many consumers as possible are aware of carrentals practices since it is not worthwhile to pursue legal action over $175. If you find carrentals.com to be the cheapest car rental option, please call the actual car rental agency you will be renting from to confirm the charges. Do not trust the quote provided by carrentals. com

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Posted by Weedwhacked on 2010-09-20:
I'd never rent from a website called carrentals.com. Where do people come across these 3rd party sites?
Posted by trp2hevn on 2010-09-21:
What location were you renting from?
Posted by jqbiz on 2013-07-14:
I've dealt with them. They are a portal, directing you to a car renter. They don't rent cars. They provided me the phone # of the rental co and a printout of the terms. I called the renter and confirmed the terms in advance of arrival. Rocket science.
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The Worst Car Renting Experience
Posted by Ruanj on 12/26/2007
TORONTO -- I reserved on November 21, 2007 with CarRentals.com (Universal Rent A Car) for a compact car at PEARSON INTERNATIONAL AIRPORT (YYZ) in Toronto Canada, which should be picked 10:00 PM on December 21, 2007. I even received an e-mail from this company reminding me this reservation. When I arrived in Toronto (YYZ) about 9:30PM on December 21, I called the number they gave me (Universal Rent A Car 1-866-303-5888) asking for the instructed shuttle pick up. The representative answering the phone told me that there was no car available for me, because someone supposed to return the car but did not. He also said that he probably gave me a car next day.

Fortunately there was shuttle bus between the airport (YYZ) and the hotel I reserved. On the next day (December 22), I called the number (Universal Rent A Car 1-866-303-5888) at 9:00 AM, nobody answered phone. So don't be fooled by their low price as me. This company is not worth to do business with.
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Posted by singhsta on 2008-05-17:
ok guys, trust me on this one. I think the only reason I made my reservation from this stupid place was because it was little cheaper than others. But will NEVER do it EVER again. First of all, the guys working there are the most ignorant people I have met in my whole life.
I made my online reservation and was supposed to pick up a car at some rate, I called this company at 18663035888 ATLEAST 3 times to make a slight pick-up time change but it never was done. I am brown myself but the paki guys working there I think shouldn't be in this country. I had my reservation and confirmation# and STILL they didn't have car with them and Stupid ass was giving me reason that he has never seen QUEBEC license before and doesn't know how it should look like and asked for another ID and was like I don't know how to read the second ID as its from QUEBEC. I mean how dumb you have to be not to be able to see a name and photo on ID.
The dumass working there was some paki called kashif and the manager (omar) was no help either and hung up rudely (even tho I spoke real polite).
I ended u calling COPS, but the guy got scared and took off and NOW im filing a civil court case as they charged me in advance and I had my prior commitments and they didn't have car even though I had my confirmation.

SO AGAIN PLZZ save yourself from the hassle and have to deal this some of the most annoying people in your life, DO NOT RENT CAR FROM THERE...
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Horrible Experience
Posted by Move2beach on 11/22/2010
I would give this company a zero star rating if it was available!

Horrible customer service by the company they set us up with - A Plus Rentals in San Diego. When we arrived to pick up the vehicle we were told that A Plus Rentals has no control over what is on the CarRentals.com website so they don't have to honor the agreement. What??

Additionally, when we finally got a vehcile, it was so low on gas I was afraid we wouldn't make it to a gas station. The attendant at A Plus Rentals stated that there is no access to gasoline in the Encinitas area of San Diego. Do they think we're stupid? If there is no access to gas, how are we supposed to buy gas?

The man who insisted he's the manager says that the owner of A Plus Rentals lives in Hawaii and therefore can't be contacted. This "manager" has the worst customer service skills I've ever encountered. His only answers for our dissatisfaction are that he's not responsible for what it states on the website or on the contract - that what he says is instead their policy. Mmmm. I guess he's never heard that what's in writing supercedes someone's opinion.

CarRentals.com has no telephone number on their website so forget trying to get help from them. When I sent a complaint by email, their response was that the "manager" says he already talked to me. Gee thanks!

I've just cancelled the additional three weeks I needed on this vehicle. Let's see if they actually accept the cancellation or if I'm going to be complaining again next week.

If you want to donate money to a bunch of losers, feel free to rent a car from CarRentals.com.
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Posted by Bdckmeyer on 12/31/2012
We booked a car through Carrentals.com because they had the best rate. When we brought the contract to the counter for the rental, we were told we couldn't rent the car because we didn't have a valid drivers license OUTSIDE the USA or Canada.

Unfortunately, we didn't read the fine print. But there is no indication on the website that this is an issue. They even quote in US dollars. We found it very misleading. We realized this was a mistake on our part, and would have been glad to make amendments to the contract, even for extra $, but Carrentals.com told us there was nothing they could do for us. So they had our money and we had nothing! We will NEVER use them again.

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Posted by At Your Service on 2012-12-31:
It's unfortunate that you didn't understand this when reserving the vehicle. It does stand to reason that a valid drivers licence would be required and, whereas they may have turned away other valid rentals for your reservation, I can further appreciate the non-refundable deposit.

It's a good lesson learned. Thanks for posting.
Posted by jktshff1 on 2012-12-31:
Where was this?
Posted by Tezrien on 2012-12-31:
What country was this in?
Posted by clutzycook on 2012-12-31:
Dispute the charge with your credit card.
Posted by bob932304 on 2012-12-31:
I'm confused. Were you renting in the U.S./Canada or outside the U.S. and Canada? Are you a U.S. or Canadian citizen?

Some countries require an International Drivers License (can obtain from AAA) even with your U.S. license.

Please clarify. What did you do? I'd be pretty upset. Did you go to another rental company?
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Do not book through this company!
Posted by Dashndream on 04/17/2012
We recently took a family vacation to Costa Rica. We booked a full size SUV for our trip. When we arrived at Economy Rental Car counter (the company CarRentals.com booked our reservation with) they gave us a Hyundai Tuscun. The full size SUV was stated in our reservation to be a Mitsubishi Montero or similar. In addition insurance to cover the car was $53.00 a day. I should have read the reviews for both CarRentals.com and Economy before booking. There are many people who have had similar experiences.
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Posted by Alain on 2012-04-18:
There have been some other reviews that warn about the pitfalls of car rentals in Costa Rica. It might be a better idea to spend a bit more money and go with a more established company there. A friend of mine uses Hertz down there and has (so far) never had a problem.
Posted by Stay away from Hertz on 2012-08-24:
Hertz is the worst rental car company we have ever used. We had a reservation but they refused to honor it because they had an unusually large group of walk-in customers. They had our car, as I overheard their radio conversation, but they chose to withhold it in light of the long line. Never use Hertz.
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Dishonest and Rude Service
Posted by Frequentrenter on 04/02/2008
SAN FRANCISCO, CALIFORNIA -- I rented a full-size car for Thurs Mar 27-30. My flight was 1.5 hours late, and the moment I landed I called CarRentals. A lady told me "Sorry, but we're out of cars." I told her I had a confirmed reservation. She apologized, and told me to rent from another vendor, and she would refund the difference. An hour later, I had a car from Alamo. I called back to CarRentals, and a man answered. He told me he didn't care what I was told earlier, and that there would be no refund because my flight was late. I told him I would not rent from them in the future if they could not honor my confirmed reservation and the promise made an hour ago by his agent. He told me "I don't want your future business" and hung up. I own two businesses,and I have always made refunds and expressed regret if I fail to deliver service as promised - whatever the reason. It's sad to see any business make a commitment, and then destroy the relationship an hour later when the customer honors his part of the contract.

For a mere $40 refund difference, CarRentals lost a customer, and will lose countless other renters I will tell this story to.
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Posted by Archie2 on 2008-07-24:
Some large cities have consumer laws governing how long a car rental company has to hold a reservation, and actually providing a rental car or substitute transportation. But the bottom line is that if you gave them your flight number they have a duty to check if the flight arrived and to prepare otherwise.
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Will Never Use Again!
Posted by Lock on 05/03/2009
Rented a car for the first (and only) time online from carrentals.com. They sent me a confirmation for my rental. When we got to our destination, the car rental company they set us up with told us carrentals.com charged us the wrong price. They would not give us the car for the price on the confirmation sheet, but charged us $55 more for a 3 day rental. Carrentals.com had made a pricing error. The car rental company said carentals.com made an error, and we had to contact them to deal with this overcharge. I hunted high and low for a number to contact them, but they were all bogus numbers.

The number provided on the confirmation sheet if you have questions is the number of the car rental company (like Dollar), not a phone number to contact carrentals.com. I had no recourse with carrentals.com.
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Posted by Anonymous on 2009-05-03:
Is it possible that carrentals.com charged you the right price and the rental company charged you more and just blamed carrentals.com?
Posted by rudybjr on 2009-05-03:
I agree with financiallyfit, they probably added insurance or something else that gives commission to the agent to dealt with. Also, why use carrentals.com? Cheaper? Now you know why they're cheaper. Use the car rental companies websites.
Posted by Ben There on 2009-05-03:
Are you sure that the additional money was just not taxes or insurance? I know everyone loves to say book direct, but last week I saved $30 a day booking a Hertz rental car on southwest.com's travel site instead of booking direct. Everything worked out perfectly, and all the money gave me a lot of beer money:)
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Carrentals.com Provides Inaccurate Information
Posted by Kyis77783 on 12/30/2011
I reserved an SUV via Carrenatals.com website that provided a competitive quote for the features for an established car rental agency (Enterprise).
My trip was a drive from Teaxas to Florida.

The email specifically states that the mileage was UNLIMITED ( snapshot from the email listed below.
Vehicle Type: Intermediate SUV

Features: Automatic, Air Conditioning, Unlimited Mileage
After returning the car to enterprises car rental, I was astonished to know that I was charged $0.25 per mile for going over a 1000 miles per week limit. This cost me an additional $126.00 in overage charges.
Luckily, I returned the car in Florida and decided to fly back to Texas.
Had I drove back to Texas I would have been charged an additional $325.00

Please, Please, Please, Please DON'T waste your TIME and MONEY using Carrenatlas.com. You will be disappointed.

My $0.03

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Posted by Alain on 2011-12-31:
Thanks for the heads up. Never heard of these folks. I think I'll just stick with Hertz since they've done well for me, so far.
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Very Deceptive, Cost Was Doubled From 550 Euro To 1150 Euro On Arrival
Posted by Pgbmaloney on 04/14/2014
I rented a car through Carrentals.com to be picked up and returned to Dublin Airport via Enterprise. On arrival the cost was not 550 euro it was 1150 euro.
Carrentals.com said there was a fine print phrase in the reservation (which you don't get a copy of btw, you only get a confirmation that does not have any mention of this) that should have been read before reserving the car. And they were amazingly rude to deal with as well. I am in the process of reporting them to the attorney general for fraud.
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Posted by Peter on 2014-04-18:
What was the 'fine print'?
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Scam, Do Not Deal With
Posted by Farside6262 on 03/20/2014
WHO KNOWS -- All conducted online. Rented a car from a major airport to be returned to same. Rate offered was reasonable (not great). Credit card info requested (I presumed to hold reservation). Receive confirmation email stating that it was pre-paid and non-refundable. This was never mentioned prior to the confirmation email. There is no phone number for customer service, only an email address.

This is an absolute scam and I am surprised the BBB has not shut them down yet. I will be filing a complaint and hope those who have been ripped off like me, will do the same. Avoid these crooks like the plague!
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