I would give this company a zero star rating if it was available!
Horrible customer service by the company they set us up with - A Plus Rentals in San Diego. When we arrived to pick up the vehicle ... read full review
We recently took a family vacation to Costa Rica. We booked a full size SUV for our trip. When we arrived at Economy Rental Car counter (the company CarRentals.com booked our reservation with) they gave us a Hyundai Tuscun. The full size SUV was stated in our reservation to be a Mitsubishi Montero or similar. In addition insurance to cover the car was $53.00 a day. I should have read the reviews for both CarRentals.com and Economy before booking. There are many people who have had similar experiences. 2 Replies - Latest reply on 08/24/2012Add reply
I reserved an SUV via Carrenatals.com website that provided a competitive quote for the features for an established car rental agency (Enterprise).
1 Replies - Latest reply on 12/31/2011Add reply
My trip was a drive from Teaxas to Florida.
The email specifically states that the mileage was UNLIMITED ( snapshot from the email listed below.
Vehicle Type: Intermediate SUV
Features: Automatic, Air Conditioning, Unlimited Mileage
After returning the car to enterprises car rental, I was astonished to know that I was charged $0.25 per mile for going over a 1000 miles per week limit. This cost me an additional $126.00 in overage charges.
Luckily, I returned the car in Florida and decided to fly back to Texas.
Had I drove back to Texas I would have been charged an additional $325.00
Please, Please, Please, Please DON'T waste your TIME and MONEY using Carrenatlas.com. You will be disappointed.
Beware of booking a car through carrentals.com. The website may appear to offer the best prices on car rentals, but that is a function of false advertising. The website does not provide the user all pertinent ... read full review3 Replies - Latest reply on 07/14/2013
We booked a car through Carrentals.com because they had the best rate. When we brought the contract to the counter for the rental, we were told we couldn't rent the car because we didn't have a valid ... read full review5 Replies - Latest reply on 12/31/2012
Dishonest and Rude Service
SAN FRANCISCO, CALIFORNIA -- I rented a full-size car for Thurs Mar 27-30. My flight was 1.5 hours late, and the moment I landed I called CarRentals. A lady told me "Sorry, but we're out of cars." I told her I had a confirmed reservation. ... read full review1 Replies - Latest reply on 07/24/2008
Will Never Use Again!
Rented a car for the first (and only) time online from carrentals.com. They sent me a confirmation for my rental. When we got to our destination, the car rental company they set us up with told us carrentals.com ... read full review3 Replies - Latest reply on 05/03/2009
TAMPA, FLORIDA -- The customer service phone number for CarRentals.com is nonexistent. After booking with them thru a third party (ebates) for a discounted price I tried to upgrade to the next larger vehicle size on-line. I got the run around partly due to renting thru ebates. When I was told to contact CarRental.com via phone. The number was disconnected. The website doesn't offer a phone number and the internet has no information regarding a number. When I emailed them, they indicated I could not upgrade but would have to cancel, pay a fee and rebook. Didn't happen. I cancelled and will never book thru them again.1 Replies - Latest reply on 12/28/2013Add reply
Avoid CarRentals.com at all costs
BELLINGHAM, WASHINGTON -- I wish I could give CarRentals.com zero stars, as this was just a terrible experience.
It all started with the reservation. I reserved my car through CarRentals.com to get a good deal. The process ... read full review1 Replies - Latest reply on 12/28/2013
MINNEAPOLIS, MINNESOTA -- I made a reservation through this website. I called the company a day before to just double check my car. Then I was told CarRentals had advertised it wrong and I need to pay additional charges and fees that were not available to view on CarRentals.com. I was charged more than double the amount of my initial fee, $250. I was frustrated and told them I would like to cancel my reservation but then they said, "sorry" that won't happen. After an hour and half of talking and making phone calls, I ended up paying $50 cancellation fee and walked out. PLEASE do yourself a favor and DO NOT RENT THROUGH CarRentals.com. Call the company that you want to rent a car from and talk to them directly, that way you don't have to deal with a third party that only wastes your money and time.
Also, their customer service is unprofessional and rude.
They have no phone that you can call them. This was my worse car rental experience so please don't go through this like I did, but then we all learn the hard way.
I am so sorry I had dealings with CARRENTALS.com. I will never ever again deal with them, even though I paid ahead I was still charged 200.00 dollar deposit, let's see if I have to fight to get THAT back. I entered the times I needed when reserving a car but instead another time showed up, I didn't notice till it was too late.
I called back and they said you could make another reservation, so I was glad about that, but, when I started to make another reservation for the right times I was being charged 100.00 dollars more, so that's how they make their money, NOT COOL!!!
NEVER book with this company. Carrentals. com is completely unprofessional and may very well be a scam. There is also no customer care phone number. DO NOT USE THEM! Save yourself the headache and book directly through the rental car company. I am a frequent traveler, and have never had any issues that could not be resolved in a professional manner, except with these people. Add reply
OCEANSIDE -- I made a reservation to rent a car. They said the price would be $224. Then on the same day I made the first reservation I needed to change just the drop off time. So I contacted them by email about it. I waited and waited and waited for the to contact me. They never did. Then finally I called them and NOW the price is $700. So I told them I don't want the reservation. So they charge me a cancellation fee of $25.
2 Replies - Latest reply on 07/03/2013Add reply
They jacked up the price by almost $500 and they won't let me cancel with the the fee.
That is not right.
Their communication was horrible. I don't trust them at all.
Then two months later they charged my credit card for the balance due on the rental that they charged me $25 to cancel two months before.
Honestly I would try a different company.
I've got wrong car and return to change the car took me 2hr after I find the wheel balance problem on the high way.
You may be gambling to have good or bad local car rental company and your car. If you got good one its good deal.
Other guy which I talked at there was changing his car three times in that day.
Not good for business use and long distance drive.
But it may be good if you have time for changing the car and drive short distance.