Keep away! I set up a reservation with this company to pick up a car at LAX. I finished my reservation and I did notice that there was a no refund section, which I thought was fine because everything seemed legit. However, I call the rental car company to find out where they are and they aren't at the airport, they're off site. They also tell me they close 40 minutes after we land. I asked him would they stay open for us and he said no. He suggested I cancel the reservation.
When I try and explain to Carrentals.com the issue that they won't even be open for pickup they said they will cancel it with a service charge fee of 50% (he said this was the car rental companies policy). I spoke with the rental company and they said that is incorrect, they haven't even received money from Carrentals.com, and wouldn't charge if we couldn't get the car. Carrentals.com kept insisting they could charge the fee for the rental company. I would highly suggest staying away from this company. Go directly to the rental car site.
I canceled a reservation within the time frame allowed... The reservation did not complete as expected and I didn't receive a confirmation notice. Unfortunately I was on the road in Europe and had difficulty checking my email to see whether it eventually came through. Only to find that it did not cancel and I did not receive a refund for my prepaid rental. I contacted support only to be told that it was beyond the time that I could cancel. Making it difficult to cancel within the allowed time frame is a bait and switch technique to rip off customers. In the past I was extremely happy with CarRentals.com, but no longer.
SAN FRANCISCO, CALIFORNIA -- I booked a HERTZ rental car through CARRENTALS.COM for pickup at Panama City Beaches Airport (ECP). What happened was they deceptively lie when you are making the reservation about where your car will be, then they leave no phone # ANYWHERE to contact them. Only AFTER you make your non-refundable reservation do they tell you that your car needs to be picked up 23 miles from the airport and that you will have no transportation to go pick up your vehicle. Then they refuse to help you after stealing your money. BEWARE. Avoid CarRentals.com at all costs or be sorry like we were.
BANGKOK -- Booked a 7 seat SUV to pick up at the airport on my arrival to Bangkok. The website said book now as this vehicle was popular. I did this and entered all my details and credit card. On arrival to Bangkok I went to rental counter and signed all documents as requested and was shown to my car. A 5 seater sedan was the car they had for me. So now how do I get my family to fit 5 seats when we need 7? Disgraceful car rental company and they did nothing to assist, resolve the problem. They also continued to advertise the 7 seat car for the same period as being available.
My advice is to keep well away from this company and use the more reputable companies. They totally stuffed up the start of our family holiday and caused us to remain in Bangkok for 2 days to enable us to book another car to go on our trip. The worst rental experience I have had.
PHOENIX, ARIZONA -- One price is advertised but the hidden charges of facility fees and taxes will DOUBLE YOUR RATE. I also needed to make a change. That is NOT ALLOWED. I am out my $25 even though Customer Support said they would see about changing the date since my flight date changed. When I complained, they claimed they would check on it for me if I would give them the new date of the flight, etc. ABSOLUTELY NO RESPONSE when I provided this for them. The NO CHANGE is not disclosed until AFTER you pay for it. Book directly with the car company or someone reputable. I only needed the car for 4 hours!
BELLEVUE, WASHINGTON -- Booked a car rental through carrentals.com for San Diego 2 months in advance & was charged upfront with no cancellation option. My emailed confirmation said to call the rental agency (Priceless) with any questions & did NOT mention "no shuttle service when they're closed."
I called Priceless a couple days before my travel to confirm reservation & they said I would need to take Uber when I turn in the car on Sunday as they're closed so I requested refund. They indicated that they hadn't charged me yet so no issues with refund from them; however, I would have to email carrentals.com as they have no phone #. Their response to my e-mail a day later said my confirmation stated "No shuttle service when closed" which is a lie. I've charged this back to my credit card & will never use this service again. Avoid it.
I booked an Advantage Rent A Car rental car via "pay now" on CarRentals.com and made a minor mistake - I had put Thursday instead of Wednesday on the pickup day. I immediately noticed the mistake and called Advantage, where the representative said I had to email CarRentals.com.
When I explained the problem by email, they said that I had to either pay them $50 to cancel or book a new non-refundable reservation, which would mean paying them another $200 after already paying them $185, and then request a cancellation of the original reservation to get the $185 back. All this so I could add one day to my reservation!
BUCHAREST -- I rent a car for Bucharest Airport. Then Carrentals.com, they charge my credit card immediately I made the reservation in the amount they said. My flight delay and even on the rental was not said. They ask for $35 on pick up extra and $35 extra on drop off because in not during working hours. I ask them what about the advertising. The gent said it's not his job. Of course I need the car and I pick up with this new charges. I said OK, $70 extra, what I can do.
Surprise came when I check by credit card and the charge me again the extra and the rental cost. On drop off they said the car has a chip on windshield and was not there. I was relax because such is about $10-12 in US and even in Europe/Romania. Second surprise came when they send a bill for $393.18 and refuse to explain what and why. Not even explanation for double charges. I rent cars all over the world but DO NOT RENT CARS IN ROMANIA AND DO NOT THINK TO RENT CARS FROM ECONOMY RENT A CAR. I doubt they are a legit business.
RALEIGH-DURHAM AIRPORT, NORTH CAROLINA -- Booked a car with unlimited mileage to pick up from RDU airport. Upon check-in I was told by the Advantage Car Rental agent that since I am a local renter with no flight itinerary, my rental is subject to $350 deposit, a maximum of 150 miles per day, and 0.50 cents per mile after. I showed them the e-mail confirmation from carrentals.com with the unlimited mileage that I booked for. They showed me their hardcopy showing the the local renter rule fine print, which upon close examination with the copy that carentals.com sent with the confirmation email did not match.
I cannot possibly accept the "new transaction details" because we will be using the car for a long drive. The agent and manager were not very helpful with my dilemma, even when I have called again to seek help regarding the matter, and was told to call carrentals.com. The problem is, the carrentals.com customer service number is directed to the same Advantage rental company number. I ended up not taking the car but my CC was still charged because I was baited and hooked through deceptive business practice.
FORT LAUDERDALE, FLORIDA -- Rented using their Apple app, CarRentals booked reservation. Went to get the car, and they would not give me the car because we did not have local insurance which I was mislead to purchase online for $9 per day plus $18 for extra. I could not take the car and then they have no phone number to call only email, and they give a runaround via the email as well.
They give you no refund and options that make no sense like "Book another car and we will give you a refund, or an administrator fee which is more than the rental." Bad choice, as well as they write on their website that they are an Expedia company and when you call Expedia nobody knows who they are or how to call them. Total fraud.