TORONTO -- When I selected carrentals.com to get a good car couple days in Toronto, just read "An Expedia Inc Company" and I trust on it. I paid online normally and when I arrive to pick up the car, the salesperson just tell me that my card (the same card used to pay online) doesn't accepted. End. After long time looking for an online way or telephone to make a complaint in carrentals.com I found a "customer care" and the answer me:
"All car rental companies prefer payment with a major credit card. A few will accept a debit card, although there are usually some restrictions and conditions, such as a deposit or credit check. Once you make a selection with a car rental company, please make sure to check the 'Car Rental Company Rules and Restrictions' (bottom left of the booking page before you confirm) to find out if a debit card will be accepted. If you do not find the answer to your question, then email us with both the name of the supplier and the exact pickup location and we'll get back to you.
While prepaid reservations generally cannot be canceled or refunded, I have submitted a refund request to ECONOMYRENTACAR to request a one-time courtesy refund. You should see this processed back to your credit card within 5-10 business days but additional time may be required depending on your financial institution."
But today, Sept 26 (more than 20 days after) the same person just said: "CANCELLATION -NO SHOW- If you need to cancel or change your reservation, you must cancel and change it through the same website where the reservation was made at least 72 hours in advance.
On the day of reservation vehicles are held for two hours after reserved arrival time. After the two hours window, you will be considered a no show and we may or may not be able to honor your reservation, depending upon our availability. If you do not cancel prior to your arrival by 72 hours, or you are a no show, you will be charged a total of $ 50.00 plus mandatory taxes."
If you have the same problem with this company, please looking for carrentals.com victims and join us. We need to make viral this information. Thank you!
This was by far the WORST experience I have ever had with rentals. I traveled with my fiancé, niece, older nephew, my youngest nephew, step daughter and my mom. Both children are under 6 years old and my mother is a senior citizen who has a few medical conditions such as severe anxiety, so you can only imagine what the wait at the airport was like.
I was in desperate need of assistance. I searched through hell and high water for a direct customer service number to reach and I kept on getting directed to an email. I was stuck in the airport till about 2:30am with two children. We paid for a cab that cost me $61 (not including the tip) and the driver was busy trying to watch a boxing match while driving. Again it is 2:30 in the morning and it was thundering and raining. I had to keep reminding him that we had kids in the car.
Once we got to the house we were staying at there was nowhere to eat within walking distance so we had to find a vending machine and give two hungry children chips and juice before bed. Do you understand how frustrating this could be? I canceled my reservation because I didn't know what the cancellation policy was for carrentals.com. I ended up having to catch a cab that morning back to the airport which was another $55 (not including tip). To make another reservation through another company. I originally needed a minivan but because it was last minute I had to settle for a full size car for seven people.
Again, this is just poor business on the company's behalf. Had there been a 24 hour number available, I would've been able to speak to someone and save myself $116 plus dollars on travel. Not to mention the headache of two crying children complaining they were hungry. I have never been so frustrated in my life with any company. For whoever may be in charge needs to really consider a 24 hour 800 number just in case of emergencies and if there is one make it easier to find when searching because again I searched high and low for it.
So far the travel part of my vacation has been a nightmare. Again, seven people in a full size car that only fits five. As for my stay the island is beautiful but to get to point A to point B is a mission all on its own. I have been let down by the company horribly. I pray that for the sake of future customers there is a direct number to call.
Keep away! I set up a reservation with this company to pick up a car at LAX. I finished my reservation and I did notice that there was a no refund section, which I thought was fine because everything seemed legit. However, I call the rental car company to find out where they are and they aren't at the airport, they're off site. They also tell me they close 40 minutes after we land. I asked him would they stay open for us and he said no. He suggested I cancel the reservation.
When I try and explain to Carrentals.com the issue that they won't even be open for pickup they said they will cancel it with a service charge fee of 50% (he said this was the car rental companies policy). I spoke with the rental company and they said that is incorrect, they haven't even received money from Carrentals.com, and wouldn't charge if we couldn't get the car. Carrentals.com kept insisting they could charge the fee for the rental company. I would highly suggest staying away from this company. Go directly to the rental car site.
KINGSTON, OKLAHOMA -- Made reservations for a 12 passenger van with prepaid insurance, pick up location LAX Airport Van Rentals (AVR). At pick up they did not honor my prepaid insurance and would not refund me to go somewhere else because I used a third party CARRENTALS.COM so I ended up paying for insurance and a fee for under 25 yr. driver.
The worst part was they provided me with a beat up van that was filthy, dirty and had a bad smell, the company would not do anything to accommodate me with a cleaner van or work with me in any way. I contacted carrentals.com thru email because they do not have a customer service line and could not get anything resolved. Very upset and mad about the whole experience.
CHARLOTTE, NORTH CAROLINA -- I rented a car through Carrentals.com, the website directed me to Allianz car insurance, which is supposed to provide coverage of the rental car. I added the insurance, no problem. When I got to the pick up location, I was told that Allianz insurance isn't associated with Advantage rental, and that I would have to purchase their insurance, which was $27 additional a day. My car rental was a Pay Now, which is a discount price, but what they don't tell you is, when the car insurance is added, your rental amount is double the price you paid. There is no Pay Now discount really.
And I did try to cancel my reservation the day before, and was told by Advantage that I needed to email carrentals.com to cancel. I got no response until the following day, and was told by both companies Advantage and Carrentals.com No Refunds on Pay Now "discount " rentals. My car rental was for 4 days, they gave me No refund not even a partial refund. I will NEVER rent through CARRENTALS.COM again, and ADVANTAGE car rental is just terrible, I've had problems with them before. I hope this helps some save time and especially money.
BELLEVUE, WASHINGTON -- Booked a car rental through carrentals.com for San Diego 2 months in advance & was charged upfront with no cancellation option. My emailed confirmation said to call the rental agency (Priceless) with any questions & did NOT mention "no shuttle service when they're closed."
I called Priceless a couple days before my travel to confirm reservation & they said I would need to take Uber when I turn in the car on Sunday as they're closed so I requested refund. They indicated that they hadn't charged me yet so no issues with refund from them; however, I would have to email carrentals.com as they have no phone #. Their response to my e-mail a day later said my confirmation stated "No shuttle service when closed" which is a lie. I've charged this back to my credit card & will never use this service again. Avoid it.
I booked an Advantage Rent A Car rental car via "pay now" on CarRentals.com and made a minor mistake - I had put Thursday instead of Wednesday on the pickup day. I immediately noticed the mistake and called Advantage, where the representative said I had to email CarRentals.com.
When I explained the problem by email, they said that I had to either pay them $50 to cancel or book a new non-refundable reservation, which would mean paying them another $200 after already paying them $185, and then request a cancellation of the original reservation to get the $185 back. All this so I could add one day to my reservation!
BUCHAREST -- I rent a car for Bucharest Airport. Then Carrentals.com, they charge my credit card immediately I made the reservation in the amount they said. My flight delay and even on the rental was not said. They ask for $35 on pick up extra and $35 extra on drop off because in not during working hours. I ask them what about the advertising. The gent said it's not his job. Of course I need the car and I pick up with this new charges. I said OK, $70 extra, what I can do.
Surprise came when I check by credit card and the charge me again the extra and the rental cost. On drop off they said the car has a chip on windshield and was not there. I was relax because such is about $10-12 in US and even in Europe/Romania. Second surprise came when they send a bill for $393.18 and refuse to explain what and why. Not even explanation for double charges. I rent cars all over the world but DO NOT RENT CARS IN ROMANIA AND DO NOT THINK TO RENT CARS FROM ECONOMY RENT A CAR. I doubt they are a legit business.
RALEIGH-DURHAM AIRPORT, NORTH CAROLINA -- Booked a car with unlimited mileage to pick up from RDU airport. Upon check-in I was told by the Advantage Car Rental agent that since I am a local renter with no flight itinerary, my rental is subject to $350 deposit, a maximum of 150 miles per day, and 0.50 cents per mile after. I showed them the e-mail confirmation from carrentals.com with the unlimited mileage that I booked for. They showed me their hardcopy showing the the local renter rule fine print, which upon close examination with the copy that carentals.com sent with the confirmation email did not match.
I cannot possibly accept the "new transaction details" because we will be using the car for a long drive. The agent and manager were not very helpful with my dilemma, even when I have called again to seek help regarding the matter, and was told to call carrentals.com. The problem is, the carrentals.com customer service number is directed to the same Advantage rental company number. I ended up not taking the car but my CC was still charged because I was baited and hooked through deceptive business practice.
FORT LAUDERDALE, FLORIDA -- Rented using their Apple app, CarRentals booked reservation. Went to get the car, and they would not give me the car because we did not have local insurance which I was mislead to purchase online for $9 per day plus $18 for extra. I could not take the car and then they have no phone number to call only email, and they give a runaround via the email as well.
They give you no refund and options that make no sense like "Book another car and we will give you a refund, or an administrator fee which is more than the rental." Bad choice, as well as they write on their website that they are an Expedia company and when you call Expedia nobody knows who they are or how to call them. Total fraud.