I was so excited to find a car for three days with such a phenomenal price with unlimited miles. Get to the counter and first I notice a sign that said "We will deduct $200.00 from your account if you use a credit or debit card. No refund will be issued until car is returned then allow up to 10 days for refund." Deep breathe... Too late to not rent the car but ok... I hand the agent my trusted printed out confirmation and before even looking she asked... "Are you flying in," I say no. "Where are you traveling?" North Carolina. She says "Ok we have to charge you per mileage." I said no my reservations say unlimited mileage.
She said "Well if you flew in that would be true but since you are local we have to charge you. I can add that in for you?" Wait... No why doesn't it say that on my reservations??? "Well you have to look down at the very bottom and it says that." I look all over my trusted confirmation and nowhere on the sheet does it say that. "It must be on the terms and condition page." I walk away totally disappointed and pray that my car will make the trip. I cancelled my reservation once I got home and then I see... "You may be charged for cancelling on the same day"... What the what??? I immediately cancelled the reservation I booked for July. This is pure foolishness.
"Thank you for booking at CarRentals.com. Below are the details of your reservation. When you arrive at the E-Z RENT-A-CAR pick-up location, use the confirmation code. Questions about your reservation? Call E-Z RENT-A-Car customer service 404-761-4999.
Your Confirmation Code. Reservation Details. Nissan Versa (or equivalent Compact). Unlimited mileage. Air Conditioning. Automatic. Pick-up. Friday May 20th, 2016, 10:00 AM. ATLANTA - Hartsfield International Airport (ATL). Atlanta International Airport 6000 North Terminal Parkway Atlanta, GA 30320. Drop-off. Monday May 23rd, 2016, 10:00 AM. Atlanta - Hartsfield International Airport (ATL). Atlanta International Airport 6000 North Terminal Parkway Atlanta, GA 30320."
CALIFORNIA -- I Googled for car rentals near LAX. One of the first that popped up was CarRentals.com. Looked legit with all the major companies listed. Booked a rental with the lowest priced one - Economy Car rentals. Never heard of it, but whatever. Done deal.
Got into L.A., but plans changed and had to cut my three day stay short. No worries, I'll just return the rental and get refunded. Wrong!!! Economy Car rentals didn't want anything to do with the refund - "call CarRentals.com," I was told, "and they'll refund you." I had to insist to get a receipt which stated that I returned the vehicle early... A little unnerving.
Sent an email to CarRentals.com explaining the situation and requesting a refund, and here's what I got instead: "Unfortunately, you had a prepaid rental which could not be cancelled, changed or refunded. You agreed to these terms at the time you purchased it. As such, there is no refund for early return. Sorry."
Maybe I misunderstood the terms when placing my order. I know I misunderstood the part that says I am not dealing with the actual rental company, but a middleman (Maybe it didn't say that anywhere?). A middleman that does not want to give up a penny they have received from you! I've never heard of such terms with a car rental!
I honestly thought I would be dealing with the actual rental company. Just like you do when you buy an airplane ticket from CheapOair or Orbitz or something. You can call the airline and deal with them. Well, not here. WHY did Economy Car Rentals not tell me this when I went to return the car??? I would have kept it for the duration and let my son use it.
Never, never, never, never again! This goes for both of these dishonest, pathetic, Fly-By-Night companies. These guys haven't even HEARD the word "customer service"! Don't try to save $5/day like I did, go directly with a reputable company. Don't get ripped off! Take your money and RUN away from these highwaymen!!
I canceled a reservation within the time frame allowed... The reservation did not complete as expected and I didn't receive a confirmation notice. Unfortunately I was on the road in Europe and had difficulty checking my email to see whether it eventually came through. Only to find that it did not cancel and I did not receive a refund for my prepaid rental. I contacted support only to be told that it was beyond the time that I could cancel. Making it difficult to cancel within the allowed time frame is a bait and switch technique to rip off customers. In the past I was extremely happy with CarRentals.com, but no longer.
SAN FRANCISCO, CALIFORNIA -- I booked a HERTZ rental car through CARRENTALS.COM for pickup at Panama City Beaches Airport (ECP). What happened was they deceptively lie when you are making the reservation about where your car will be, then they leave no phone # ANYWHERE to contact them. Only AFTER you make your non-refundable reservation do they tell you that your car needs to be picked up 23 miles from the airport and that you will have no transportation to go pick up your vehicle. Then they refuse to help you after stealing your money. BEWARE. Avoid CarRentals.com at all costs or be sorry like we were.
BANGKOK -- Booked a 7 seat SUV to pick up at the airport on my arrival to Bangkok. The website said book now as this vehicle was popular. I did this and entered all my details and credit card. On arrival to Bangkok I went to rental counter and signed all documents as requested and was shown to my car. A 5 seater sedan was the car they had for me. So now how do I get my family to fit 5 seats when we need 7? Disgraceful car rental company and they did nothing to assist, resolve the problem. They also continued to advertise the 7 seat car for the same period as being available.
My advice is to keep well away from this company and use the more reputable companies. They totally stuffed up the start of our family holiday and caused us to remain in Bangkok for 2 days to enable us to book another car to go on our trip. The worst rental experience I have had.
I just rented a car from CaRentals.com. I fly into Orlando frequently and decided to check out the prices at CaRentals.com. I found a good price for a car that was listed as being at the airport. (I checked this against other off site rentals that I've used, and they were all listed with their off-airport address.) So I went ahead and booked an Ace rental car (location MCO airport, Orlando, it said), and the Confirmation came back with an off airport address.
It's a non-refundable reservation, so I arrive in Orlando at night with a three hour drive east ahead of me, and I have to wait for a shuttle to take me west to pick up the car. Wouldn't have rented from them if I knew that. My advise: do your own research before committing to a purchase from this company. For me, I'll go back to the businesses that have never steered me wrong. I won't be using CaRentals.com again.
SEATTLE, WASHINGTON -- My experience with this company was very good. I booked through their website on the day I intended to receive the car, in order to get a better rate compared to the rental counter at the airport. By accident, I selected incorrect dates. At the E-Z Rental Car desk they issued me a new rental but wanted nothing to do with the refund. They emailed the receipt and told me to contact Carrentals.com. Well I was a little nervous about this considering I had now paid twice for one rental.
I emailed Carrentals right away and they emailed back stating that the fund was a special offer, non-refundable, etc but if I rebooked through their website for the same dates they could exchange the booking. Well it was too late for that so I thought I was out of luck. But I wrote a nice email explaining the whole situation and they surprised me by offering to do everything they could provide a full refund. And they did! They went far out of their way to make up for my mistake, and made not a penny off my booking. So yes I would recommend them and use them again. Hard to find that kind of customer service in an online broker.
JERSEY CITY, NEW JERSEY -- Don't use this company. I booked a car rental online through carrentals.com. I had typed in Phoenix, Arizona airport on my search. Their company offered me a car 1/2 the price of every other online company. It seemed too good to be true, and IT WAS!
After I paid, the confirmation came up, and the car rental was to be picked up 45 miles from the airport! They had changed the pick-up site from Phoenix to Peoria. They could offer the car for half the price because it did not originate at the airport! I just noticed this change the night before I flew out, so I searched for hours for a customer service number and never found one. Sooo stressful! If I had not noticed the fine print, I would have been stranded at the airport, 45 miles from my rental car!
I finally contacted Hertz, the company they had booked the car from, and spent hours trying to get this booking changed. Instead of the $110.00 rate carrentals.com had quoted me, the rate was over $500.00 for a four day rental. After talking with several different people, I finally got someone who said that they would cancel the reservation. I still expect the charge to show up on my credit card bill.
I booked another car directly from a dealer for around $300.00. I was flying out under duress because my son was in the hospital all the way across the country. If I had been stranded, I would not have been able to cope. This company doesn't care that it is screwing with people's lives.
I booked a car rental through carrentals.com for Hertz, picking up at Cleveland Hopkins Airport. Hertz did not have the car class that I prepaid carrentals.com for, nor did they have a class of car close. I paid for a RAV4 or similar, and the best that I could do was a Ford Festiva. I took the car as I was already late for a dinner appt. that I had. I decided to call carrentals.com to talk to customer service, but have been unable to find a viable customer service #. They are owned by Expedia, but 5 calls to Expedia have gotten me 5 bogus numbers to call. Not only will I not use carrentals.com again, but now Expedia has also lost a loyal customer!
BOSTON, MASSACHUSETTS -- We booked a rental car thru carrentals.com to pickup at Boston Logan Airport. We landed in Boston last evening 25 Jul at 5:45 pm. When we got to the Hertz counter they told me that the car was booked at another location (Medford). I booked at Boston Logan, don't know why it was booked at Hertz Medford. Hertz at Boston Logan would have rented us a car but said that carrentals.com would have to first change the reservation from Medford to Boston Logan.
I could not get hold of anyone with carrentals.com. It is obvious that they don't want anyone to be able to call them. Their customer service phone number goes to Hotwire and they can't change a carrentals.com reservation. So we took a taxi to the Hertz office in Medford. It was closed at 6 pm. We could not have made the Medford location even if we had gone straight to Medford. The taxi fare was $50 dollars. We came back to Hertz and had to rent the car at an exorbitant rate. Customer service is impossible to rate with these clowns because it is non existent.