P.O. 4808, CARRIER PARKWAY, SYRACUSE, NEW YORK -- My 92-year old mother had a Carrier central cooling system installed in July 2009. Carrier promised a $300.00 rebate. My complaint is that the form to claim the rebate was so constructed as to increase the failure rate of claimants. The front page of the rebate had a variety of information in large, easy to read print as the deadline, a website, etc. What it DID NOT have was the phone number that was required if you did not have a computer. THAT was on the back page, 7 paragraphs down, and in tiny (maybe 2 point type).
Further, it was printed in graytone, not black. It was hard to find and see, and in effect, hidden, especially if you are 92 years old. My mom passed in November 2009. At some point I became aware she never received the $300.00 rebate. I talked to and wrote to Carrier's "customer service" they were not interested. I complained to the BBB, Carrier's position was unchanged. I wrote to the President of Carrier, whose office sent it back to "customer service" and they repeated that their position was "unchanged".
SYRACUSE, NEW YORK -- When one of my old York Heat pumps gave up the ghost, I contracted with a local distributor to install the subject unit. I upgraded to the energy efficient model in hopes of lowering my electric bill. This purchase/installation occurred in Aug 2009.
When winter rolled around and the weather got cold and wet, i. e., time of most needed good heat, this outside exchange unit would freeze over completely. Looked exactly like an ice cube. This required shutting down the outside unit and running off emergency (expensive) heat coils in the circulation unit.
Contacted installer who assured me that this was common. Contacted mfg who checked with installer, got back with me indicating all was normal. Meanwhile, my other 16 year old York is still churning its little heart out with no problems. Now does this sound like an upgrade to you??? Checked owner's manual. Only reference to icing is the normal sequence where the coils ice up, go through defrost cycle and keep trucking. No mention of this problem before installation. No mention in the owner's manual.
Last time the unit froze over, I visited all my neighbors units and could not find another pump frozen over. Unit works fine in A/C mode, but I would advise any person considering a Carrier/Payne unit to look, do due diligence prior to purchase. If I had been aware of this problem, I would have certainly looked elsewhere. Thanks for your ear.
SOUTH CAROLINA -- After spending good money on what I thought was a good heating and air conditioning system built by Carrier it developed a freon leak in a coil. Since it was only three years old it was obviously a manufacturers defect and should have been repaired. Wrong. Even though it was supposed to be repaired under warranty (parts only) I was charged between eight hundred and nine hundred dollars for the repair. Lenaire F. Wolfe Company of Orangeburg SC was who I purchased the unit from and who made the repair.
There is no way to contact Carrier to complain. I will work from now to educate the public not to buy Carrier products especially from Lenaire F. Wolfe Company of Orangeburg South Carolina.