Carrier fails to honor warranty to 92 year old great grandmother
P.O. 4808, CARRIER PARKWAY, SYRACUSE, NEW YORK -- My 92 year old mother had a Carrier central cooling system installed in July 2009. Carrier promised a $300.00 rebate. My complaint is that the form to claim the rebate was so constructed as to increase the failure rate of claimants. The front page of the rebate had a variety of information in large, easy to read print as the deadline, a website, etc. What it DID NOT have was the phone number that was required if you did not have a computer. THAT was on the back page, 7 paragraphs down, and in tiny (maybe 2 point type). Further, it was printed in graytone, not black. It was hard to find and see, and in effect, hidden, especially if you are 92 years old. My Mom passed in November 2009. At some point I became aware she never received the $300.00 rebate. I talked to and wrote to Carrier's "customer service" they were not interested. I complained to the BBB, Carrier's position was unchanged. I wrote to the President of Carrier, whose office sent it back to "customer service" and they repeated that their position was "unchanged"