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Castle, The Window People - Page 2

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2.4 out of 5, based on 36 ratings and
41 reviews & complaints.
Company Profile
Castle, The Window People
109 Gaither Dr.
Mt Laurel, NJ 08054
800-360-4400 (ph)
www.castlewindows.com
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Wasted My Time
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Scheduled a free estimate at the Home Show. Took off work to meet the guy. He drag his ass up the sidewalk as slow as he could, then once here asked if I was the only one home because he could not give me an estimate if husband was not here. ARE YOU KIDDING ME!!! It's a freaking door estimate -- NOT A TIMESHARE SALE!! I was NEVER told my husband would have to be here. Total waste of my time. I am going to send them a bill for the 4 hours I missed from work. I will never use them and plan to tell this story to anyone I know thinking of getting windows or doors.

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Misunderstanding
StarStarStarStarStarBy -
Rating: 5/51

VILLAS, NEW JERSEY -- On Feb. 28, 2017 I posted a negative complaint about wanting a replacement window for my home. The reason for my complaint was that I only wanted one widow but Castle's response at that time was they could only do 3 widows not just one. Being a previous customer I was disappointed by their response.

First I want to tell you that Castle Windows are of very high quality window and I have no complaint about their performance. I was contacted by Castle Windows and was given an apology for the way that it was handled. I have to commend Castle Windows for contacting me and they gave me the explanation of what happened because of some miscommunication between departments was why I was originally given the 3 Windows answer. I am pleased to say that I am completely satisfied with their response and their Windows. I would recommend anyone to do your window business with Castle Windows.

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Garden Window And Cellar Window
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHATHAM, NEW JERSEY -- Pressured into signing contract for 5 windows for $4,500.00. They promised to install in one day. Not a very professional install. Particularly since they did not bring the glass shelves that were ordered and specifically mentioned in their contract.

After I complained and showed the crew the contract they called Service and agreed to remove $500 from the price. That was October. 9 weeks later my message machine starts filling up with "the shelves are in and they want to install them". I explained that I could not use the shelves as the greenhouse was all setup for the Holidays and I am not taking out all the plants, trays, etc. because they forgot to bring the windows and do it right the first time. She said ok. Now my message machine gets filled up with harassing calls the I owe $500.

Do not sign a contract with these people as you sign your right away to have any dispute fairly resolved. Do yourself a favor and hire a scrupulous and honest firm that specializes in quality work not a boiler room full of people to call and harass you daily for weeks and months on end.

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Bad Bad and Bad
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Surprise... Kevin from Castle Windows Customer Care called today and managed to get an appointment scheduled to finish my installation on May 7th instead of end of month or next month. Seemed to really try to resolve door issues once and for all. Hope this will finish my 7 month install. Wish I had him to contact a long time ago. 5-2-16.

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Bad, Bad and Bad
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ELKTON, MARYLAND -- Still trying to get job finished 10-8-15 order continuing problems on initial order. Now being told June 4th to get door knob and lock we ordered installed. Only available in my area 9-1 and 1-5 on Tuesdays and Thursdays but not when ask about dates I was available. DO NOT DEAL WITH THIS COMPANY. All sounds good but bad scheduling and delivery!!! Going on 8 months for a proper job for 1 window and 1 door, just imagine if I had whole house done!!!

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Windows Installed and a Siding Glass Door
StarStarStarStarStarBy -
Rating: 5/51

NEW JERSEY -- The salesperson was very friendly and informative. We have your windows and door for over 25 year with no problem. The installers who put my window in were on time. Very friendly, took their time, did a great job and when they left my house was spotless. I give them a two thumbs up.

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Bad Bad and Bad
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

N.J. -- Order placed 10/8/2015. Measured window and door 11/2/2015. Re-measured 11/31/2015. Came to install window 12/17/2015 - had door but didn't bring, oh yeah window wrong size and no grates in window and raining. Door had been in for 3-4 weeks. 1/26/2016 talked to service manager he checked window and found window had no grates so ordered again. Called Castle on 2-2-2106 to find out what's going on and found out window was ordered again and expect delivery the Castle on 2/26/2016. So I guess I'll have door and window maybe this year.

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Awesome Work
StarStarStarStarStarBy -
Rating: 5/51

MOUNT LAUREL, NEW JERSEY -- I recently had a window installed by Castle Windows. The installer Mike was extremely detailed and my house was protected from dust and dirt from the windows. Because of this, I went back and purchased another 11 windows for the house. The windows are being installed today and I could not be happier with the quality of the product in the care of the installation team.

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Great Service and Information
StarStarStarStarStarBy -
Rating: 5/51

PROVIDENCE,RI -- Well I needed windows and got referred by a satisfied friend. Pat ** was very knowledgeable. He even waited for me while I was stuck in traffic. I didn't know the difference with windows and kinda got screwed by another company when I got replacement windows for a rental property. I am very happy with my experience and will continue to refer Pat to all my friends.

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Great Company
StarStarStarStarStarBy -
Rating: 5/51

MOUNT LAUREL, NEW JERSEY -- Very pleased with the professionalism of the company and the quality of their windows. Not only does the finished product look great but they also offer a lifetime warranty. Highly recommend this company to anyone looking to get work done.

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