Defective Window Replacement
PELHAM, NEW YORK -- The long and short of it:
Salesman comes to the house and promises us the world with the quality, and the service that Castle Windows provides its' customers. Within 3 months we had leaks in the ... read full review
This company is not affiliated with Castle The Window People of Mt. Laurel NJ with offices in NJ, NY, PA, OH, MD, CT, RI, MA, ME, VT, NH, DE.
2 Replies - Latest reply on 10/07/2013Add reply
All customers researching this company most know the name was trademarked however many companies exist using the first name Castle, Castle Windows, Castle Replacment Windows, Castle Home Improvements etc...
The logo is similar etc... but the company is not the same.
Great Product, Great Service.
NEWINGTON, CT -- I recently replaced four double hung windows in my daughters room that were extremely drafty. I had contacted several window companies as to get several estimates. The first company, Tri-state windows, ... read full review2 Replies - Latest reply on 08/01/2013
MT. LAUREL, NEW JERSEY -- The window is of good quaility, but the service was very poor. Was suppose to come early in the morning to install the window so that I wouldn't have to take off a full day at work, didn't show up till ... read full review
Damage Done - No Resolution
MT LAUREL, MARYLAND -- When Castle replaced our windows the installer smeared caulk on our sofa. It was not just a accidental glop that went unseen. The caulk was wiped with a finger then left to dry and ruin my sofa cushion. ... read full review
MT LAUREL, NEW JERSEY -- After making an initial request for info we were plagued with multiple phone calls on a daily basis. After we informed Castle we were not interested the calls continued. Despite two calls to Castle requesting our name be taken off their call list, the calls persisted.
Several weeks later, calls still coming I asked again to be taken off the list when the caller hung up on me. I immediately called them back to speak to a supervisor to again attempt to have the annoying calls stop. It took a series of 4 rude people until I was connected with an installation manager? (I asked for customer service). Again I was told the calls will stop --hopefully that is the case but this company has very little credibility as far as my experience goes. Do you self a favor and NEVER give these people your phone number!
They were exceptional. The initial meeting was quick, yet very informative, and the entire process was done quickly and within my budget. I feel they offer a quality product and exceptional installation and service. 1 Replies - Latest reply on 07/06/2013Add reply