MT LAUREL, NEW JERSEY -- After making an initial request for info we were plagued with multiple phone calls on a daily basis. After we informed Castle we were not interested the calls continued. Despite two calls to Castle requesting our name be taken off their call list, the calls persisted.
Several weeks later, calls still coming I asked again to be taken off the list when the caller hung up on me. I immediately called them back to speak to a supervisor to again attempt to have the annoying calls stop. It took a series of 4 rude people until I was connected with an installation manager? (I asked for customer service). Again I was told the calls will stop --hopefully that is the case but this company has very little credibility as far as my experience goes. Do you self a favor and NEVER give these people your phone number!
MT. LAUREL, NEW JERSEY -- The window is of good quaility, but the service was very poor. Was suppose to come early in the morning to install the window so that I wouldn't have to take off a full day at work, didn't show up till 11:30 am with no call to let me know that the installers were going to be late.
Took siding from my front door entrance without letting me know so they can match up the correct color for above the new window which was re-moved to install the new Bay window, took over 2 months to replace the vinyl siding over the window. Brought the wrong shade of Vinyl, had to wait another 2 weeks.
The installation Manager said that he would compensate me due to having to take the entire day off from work, which he has not as yet, since November 2012.
I have e-mails from Castle Windows letting me know that they will look into this matter, so far nothing has been done. The Customer Service person did say that the Installation Manager said that he was going to compensate me.
I find this company is un true to their word, now when I do any kind of business with home repairs I will look at the reviews of the company first, or word of mouth from a friend.
They were exceptional. The initial meeting was quick, yet very informative, and the entire process was done quickly and within my budget. I feel they offer a quality product and exceptional installation and service. 1 Replies - Latest reply on 07/06/2013Add reply
Great Product, Great Service.
NEWINGTON, CT -- I recently replaced four double hung windows in my daughters room that were extremely drafty. I had contacted several window companies as to get several estimates. The first company, Tri-state windows, ... read full review2 Replies - Latest reply on 08/01/2013
This Is Not Castle The Window People
This company is not affiliated with Castle The Window People of Mt. Laurel NJ with offices in NJ, NY, PA, OH, MD, CT, RI, MA, ME, VT, NH, DE.
All customers researching this company most know the name ... read full review2 Replies - Latest reply on 10/07/2013
Defective Window Replacement
PELHAM, NEW YORK -- The long and short of it:
Salesman comes to the house and promises us the world with the quality, and the service that Castle Windows provides its' customers. Within 3 months we had leaks in the ... read full review