I had the same problem with not receiving a clothing order and was told that it was shipped but it never arrive. I just learned when calling their order number that the company has gone out of business. 1 Replies - Latest reply on 10/27/2011Add reply
One 5/9 I ordered some clothes from Casual Living, a catalog company. A few weeks later, I got a package with someone else's order but the correct invoice.
1 Replies - Latest reply on 07/18/2011Add reply
I returned the product two days later in their original packaging using their label.
They billed me.
It is now July 17th and I have not gotten a package with my product.
I have called them 4 times to talk about what happened. Two of the times I waited for a customer service agent for 20 minutes before I hung up. Two times I've gotten an agent. Once was in June and once in July. Both of them told me that there had not been time to get it back and to give them a week.
I asked for a supervisor to call me. They said he'd call within 2 business days. No one has called.
I've contacted my bank to contest the charges for no product.
I'd like to know how to put this out on social media. They do not have a Facebook page. Their catalog says 100% customer satisfaction. I'm not satisfied at all.
ORDER NEVER RECEIVED. DOES NOT ANSWER TELEPHONES. CALLS THAT DO GET. Answered are not professional and they are rude and unhelpful.
3 Replies - Latest reply on 06/30/2011Add reply
DO not know what to do about order at this point.
I've ordered a dress in April. It was on back-ordered until May 3. Today, it's June 13th and I still don't have it. I call every day for the last 4 weeks and nothing!
2 Replies - Latest reply on 10/26/2011Add reply
No one knows why my order hasn't been shipped. Management does not return my calls.
Customer No Service
MASSACHUSETTS -- I ordered two shirts from Casual Living (casuallivingusa.com) that promised to be flattering. When I first wore them, the fabric was "sticky" and stuck and hung up on everything I tried to wear them with ... read full review2 Replies - Latest reply on 03/07/2011