CHARLOTTE, NORTH CAROLINA -- I had shopped at Cato university store and paid in full for a skirt which they assured will be arriving at their store on the 15th Monday. When the day passed and no one contacted me I went to the store and inquired about it. When they said it'll be arriving on the 22nd May and it's the 24th today and I've called the headquarters twice and left a voicemail which they initially failed to return however the district manager called later and assured me it'll be arriving on the 22nd Monday but looks like that info was also false.
After calling the headquarters again, Joe returned my call and said I need to speak to someone from the e-commerce department so I was transferred and as usual I left a voicemail but I still haven't received my purchase. It was punched initially on the 13th for my sister who was visiting me from Toronto for Mother's Day. Unfortunately I had to buy her a different gift before she left on the 17th. This has been the worst retail shopping experience ever. I shop at Macy's, Nordstrom, Loft and Cato but now I know that Cato is just going to be dropped out of my list.
A customer should never have to go through so much hassle to receive a purchase after paying for it in full upfront and all the staff seems so ignorant. They are only taught to pass the bug to the next person and give contradicting information. The CEO needs to think about doing some serious training starting from the headquarters staff. Extremely disappointed and glad to cross them off my list.
MARYLAND -- Cato has always been my go to. I would tell anyone I met that if they ever shop there they should look it up. I got a pair of jeans as a gift. I have worn them twice. They ripped. This is the second pair I have gotten that ripped. When I complained they said I need a receipt or they give me nothing. Way to stand by your products!!! NEVER AGAIN!!!
LUMBERTON, TEXAS -- I love the styles of the fashions at Cato. My sister, who has a pacemaker and gets out of breath if having to walk a distance, asked to use the restroom while shopping. The clerk told her she couldn't. Said she had worked for Cato for 2 yrs and no customers were allowed to use restroom. My sis left the store to find a restroom elsewhere. She became winded and fainted on the sidewalk due to having to walk some distance. It is sad that Cato treats their customers so badly. Also, they pay their employees so poorly. I was sickened to learn how little my friend makes at the Lumberton, TX store. Shame on you Cato. You could make a good store great if you come into the 21st century.
BENTON HARBOR, MICHIGAN -- My complaint is that I did a lay way and I used my bank card for the initial payment and when I went to pick up the order I paid cash for the order. I went to return the order and I was told that by the salesperson Amy that she need my card so that she could put the money back on my card. I stated to her that I paid cash when I pick up my order. She stated that they go by the initial order and it was paid with the card so we will need to put back on the card. Cato that not good customer service.
I can understand if I paid for the order with the credit card I could accept that, but If I paid with cash that what I should have receive not back, not credit card because of the initial. Then I was lied to by Amy stated that with most bank it go back on your card instantly but it depend on your bank. I call corporate and spoke with corporate and explain to customer service person Trina and she give me the same store. The CEO or whoever need to change the policy if person paid cash to pick up then cash should be given back. I learn a lesson never shop at CATO.
WILKESBORO, NORTH CAROLINA -- I visited the Wilkesboro Cato store over the weekend. I came down from Richmond, Virginia to visit with my family for the upcoming holidays. My mom and all her sisters always shop at Cato's for all their fashion sense. They shop at all the ones close by but they love the Wilkesboro store the best. They always want me to go with them when they go to Cato's but I usually just tell them to go ahead because I figure there is nothing there for me. But this time I thought, well ok why not.
I can now say that I will be added to the list of a Cato shopper. Not only did I love the clothes and found way more than I anticipated, the girls there were so friendly and polite and helped us so much. They were very busy with other customers and not once did they looked or acted stressed. They had a smile in their faces and made everyone feel so welcomed and was having great conversations with the others shopping. It was like one big happy family.
The store was so organized and clean and put together so well that I found stuff so well and easy to put together. I have never shopped at a well put together store as this. I will be back and thank you girls for everything. There is still hope for the retail world out there but only if they are ran just like this one. One happy NEW Cato customer.
LOUISVILLE, KENTUCKY -- I took my cart from next door into the store as I have two children under 2 who were already in the cart. When I asked to use the restroom I was told I could not take the cart in. I said that was fine. "I will figure it out. I just really need to go." They let me in and when I came out my skirts were hanging on a rack and my cart was gone. They had moved my wallet and keys as well as phone which I accidentally left in my cart. They told me they moved my cart outside as I am not allowed to have it in the store (no sign and no other warning). I told them that was the only way I can shop with both babies. They said that's why they have strollers.
I am in the process of moving and can not fit my stroller in the van. They were very rude on top of it so I hung my skirt on the nearest rack and left. They were very rude and I have never had great sales associates at Cato and rarely go because of it but today pushed enough. I'll never go back.
SAN ANGELO, TEXAS, TEXAS -- If you have an infant or small child you should skip this store altogether, especially if you are a disabled individual who can not carry your small child with you everywhere you go. I entered a Cato with a basket to push my infant son around in while I shopped because I am a disabled veteran who can not carry my son due to a hip and back injury. I started looking at clothes and a woman came up to me and told me I could not have my cart in the store with my son sitting in it. I told her I could not shop then because I couldn't physically carry him around everywhere. She said, "I'm sorry. You have to leave. You are not allowed to bring a cart in here."
I am disabled because of my time in the service and was treated very rudely. I will never shop at Cato again because I can not shop with peace of mind with my son on the floor of the store for him to get stepped on. Very rude and unaccepting of disabled persons. I immediately left the store and will never return.
LAWRENCEVILE, GEORGIA -- Very helpful sales staff. Helped me pick out a party outfit right away. Beautiful clothes; very reasonable prices. The only problem is that if you pay with a PayPal card, you will have to wait weeks for a refund to show up if you have to exchange or take something back.
BENTON HARBOR, MICHIGAN -- I have been in the store many times, and NEVER walk out empty handed! Love the clothes as well as the sales associates! Never pushy, always helpful, and I ALWAYS find great deals. Just made my 1st two online orders, 1 home delivery and the other shipped to store. I did notice somehow 1 item was put in my cart 3 times, but I emailed company and was assured I could return to my local store.
LOUISVILLE, KENTUCKY -- So my mother and I went shopping for new summer clothes a couple weeks ago. We found several things and bought them. Unfortunately, we did not try everything on that day and a few things did not work for us. I called the store to see what their return policy without a receipt was. And was told, "No problem, we will just give you a gift card for what the items are selling for now." Ok, cool, no problem. I specifically asked, "was there a limit on the number of items to be returned, as there was 5 things altogether between my things and my mom's things." I was again told no problem. The lady rang everything up and it came to $137 to go on the gift card.
At that point a key or something is required from the manager. She puts her key in to do whatever and sees the total and says, "No way, that's too many things." "Excuse me...??" It wasn't too many things when we bought 18 items that day!!! I specifically asked that question when I called and was told it was fine. She said I could pick 1 thing to return and would have to just be stuck with the rest of the items I guess. They were all the same size, why would I only want to return 1 thing, when they all didn't fit??? We should have tried EVERYTHING on that day I guess. B/c now we are stuck with $140 worth of clothes that don't fit right and are not allowed to return them.
Although it clearly states online and at the register, you can return without a receipt. It does NOT say we can only return 1 item!!! The manager was condescending and extremely rude to me!!! She berated me in front of everyone in the store and made me feel stupid like I had done something wrong when I was following their policy!!! A gift card would have been fine, except now I will NEVER shop at Cato again, after her embarrassing me that way!!! The poor girl at the register kept apologizing for her manager's attitude. But then refused to tell me what her name was so I could call customer service on her behavior.
I called customer service and she was shocked that she told me it was too many things. That was not their policy she told me. My complaint will be sent to the district manager and they will be giving me a callback... Yeah right. Shame on you manager at Cane Run Road. You have a nasty attitude and are extremely rude to your customers!!! Not to mention, NOT following Cato's return policy... My mother nor I will step foot in a Cato's again!!!