Cato Fashions Consumer Reviews - Page 2

LOUISVILLE, KENTUCKY -- I took my cart from next door into the store as I have two children under 2 who were already in the cart. When I asked to use the restroom I was told I could not take the cart in. I said that was fine. "I will figure it out. I just really need to go." They let me in and when I came out my skirts were hanging on a rack and my cart was gone. They had moved my wallet and keys as well as phone which I accidentally left in my cart. They told me they moved my cart outside as I am not allowed to have it in the store (no sign and no other warning). I told them that was the only way I can shop with both babies. They said that's why they have strollers.

I am in the process of moving and can not fit my stroller in the van. They were very rude on top of it so I hung my skirt on the nearest rack and left. They were very rude and I have never had great sales associates at Cato and rarely go because of it but today pushed enough. I'll never go back.

SAN ANGELO, TEXAS, TEXAS -- If you have an infant or small child you should skip this store altogether, especially if you are a disabled individual who can not carry your small child with you everywhere you go. I entered a Cato with a basket to push my infant son around in while I shopped because I am a disabled veteran who can not carry my son due to a hip and back injury. I started looking at clothes and a woman came up to me and told me I could not have my cart in the store with my son sitting in it. I told her I could not shop then because I couldn't physically carry him around everywhere. She said, "I'm sorry. You have to leave. You are not allowed to bring a cart in here."

I am disabled because of my time in the service and was treated very rudely. I will never shop at Cato again because I can not shop with peace of mind with my son on the floor of the store for him to get stepped on. Very rude and unaccepting of disabled persons. I immediately left the store and will never return.

CLEWISTON, FLORIDA -- I was overcharged $3.00 for a bra that I bought on Sept 6, 2016. I went back with the receipt & ticket. The clerk did not know how to give me my money back because she has never done this type of transaction. She told me to return when the mgr. was in the store. I did, the mgr. was clueless of how to do it and was very cold & uncaring in the way she treated me. She did not offer ANY kind of solution for me & said it was impossible to do and just keep on taking care of another customer.

FLORIDA -- I live in a very small southern town where the population is less than 10,000 but we do have a Cato Fashions. The only other "major clothing" store in my town is the Wal-Mart Supercenter. If you can't find it in town you have to take a 45 minute drive to the closest major city.

As soon as my daughter became 16 she started searching for a job because she wanted to start saving money for college. One of the places she went in pursuit of employment was the local Cato Fashions despite the going rumors that the store refuses to hire African Americans. Much to my surprise the rumor ended up to be true. My daughter was initially told by the manager that the store was not hiring at that time but would be in the ear future so she would keep her application on file. For the next several weeks my daughter called and went by the store to check on the status of her application only to be put off and sometimes even ignored by the manager.

I encouraged her to just keep checking until a position became available. I refused to believe the rumors of their "anti-black policy." My daughter continued to check on her application once per week by going to the store; often times she would be told we're still not hiring. But during that time two Caucasian females the same age as my daughter had been hired. After two months of this charade my daughter was so discouraged that I finally told her to stop going in to the store.

I wanted to be proactive and take a stand against this so I made an effort to contact the district manager of the store. She seemed very genuine at first but immediately became defensive when I informed her of my complaint. Her voice became loud and so intense that I was compelled to apologize for offending her with my complaint. She agreed that she was defensive because she was in charge of that particular store. She continuously denied the rumors about the store "not" hiring African Americans but she also did not attempt to recall when the last time an African American worked at that particular store.

When I calmly explained to her that regardless of her denials, I have been a life-long resident of the town and my only goal was to shed light on a problem at the local Cato store. She became even more angry and confrontational and said, "I'm sorry your daughter wasn't hired but I am from the south too and I know that manager of that store cannot hire anyone without talking to me first." That said it all for me. I was calling the head to complain about the tail.

Word of advise, if you notice that there is a lack of diversity among the employees of an establishment, don't do business with them. You can take your money to them but you can't make your money with them.

NASHVILLE, TENNESSEE -- On 3/19/2005, I purchased 3 items from Cato Fashions on 3167 Lebanon Road in Nashville, TN. At the end of April or beginning of May, my Visa Debit/Credit Card was stolen. I called my bank to request a new card. My bank then sent out a new card with a new card number for my protection. On 6/5/2005, I went to Cato's to return 2 of the items I purchased on 3/19/2005 which were purchased with the original Visa Debit/Credit Card that was reported stolen.

The policy on the back of the receipt states "Your satisfaction is our goal. If you are not satisfied with your purchase, please return it. With your receipt, we will be happy to give you a refund. Without it, an exchange at the current selling price will be given." I also asked on 3/19/2005 what the return policy was since this was my first time purchasing anything from their store. I was informed on that date that I would receive a refund as long as I had a receipt.

I went into the store and looked around to do an exchange on 6/5/2005. I found about 6-8 items of jewelry on clearance that I wanted to get and I went to the counter. When the sales rep finished ringing up my transaction, I was owed about $19. She asked for the card ending in 1539 that was used to make the purchase.

I explained that the card was stolen and I now have a new card. She asked her manager, Genia, what to do. Genia said without that card, I could do an even exchange or get store credit. This was not the policy stated on the receipt or told to me on 3/19/2005. I explained that at the bottom of the receipt, under the card number, they print my name. I had already provided my driver's license and the card, all 3 with the same name. She said they would need a letter from my bank stating they changed the card number. I offered to give them the number to my bank to call and have my bank confirm over the phone that they changed the number.

She still refused stating they needed a letter. I have never heard of a store asking for a letter from my bank for my card number. Also, this is very private information and I should not be forced to provide this information to get my refund. I then asked for the District Manager's name and contact information. At that point, Genia wrote down a 1-800 number and gave it to me with no name. I had no clue who I was calling. I then called the 1-800 number and spoke to someone in security who gave me the District Manager's name and extension.

I waited for 3-5 minutes for either Genia or the sales rep to come back to me to help me as they had moved on to other customers and not resolved my issue. Once the sales rep came back, I explained I wanted to cancel my transaction and I needed my merchandise and receipt back. She had Genia come over and void the transaction. At that point, I asked for Genia's first and last name. Until this point, I only knew her as the manager of the store and I was not aware of her name yet. I asked the sales rep to write it down. The sales rep gave a piece of paper and a pen to Genia and told her what I requested.

Genia only wrote down her first name and handed it to me and went on with the next customer. I again asked for her last name for my reference of who I spoke with. At this time, Genia told me that was all I needed and that she knew who she was, speaking of the district manager. I again asked for her last name. At this point, she ignored me and went back to helping customers and not acknowledging me. When I asked again, she told her customer to hold for a moment, came from behind the counter and walked up to me in my face. I stated as the manager of the store, she should provide her first and last name if requested.

That is when she told me she was Ms. **. I asked if she was Genia **. She continued to repeat, I am Ms. ** about twice. At that time, I left the store. This was the most horrible display of customer service I have ever seen and I was treated rudely and like a thief when I had my receipt and identification.

WINSTON-SALEM, NORTH CAROLINA -- Very disappointing experience during the busiest shopping weekend of the year. There was one person on register that's working hard. While there's one person on the floor, who's constantly on the telephone. I had to get floor help from other customers to find what I wanted. The floor person was berating someone on the phone in hearing distance of customers. I felt very uncomfortable.

OOLTEWAH, TENNESSEE -- I shop at the Ooltewah TN Cato store quite frequently and spend hundreds of dollars there. Recently I spent about 200$ there and when I wore the jeans for the first time the metal rivet button pushed out of the denim hole and it couldn't be put back on. I attempted to return them with a receipt and per their return policy involving defective merchandise I had a legitimate item. WRONG. Trudy the manager was extremely rude so I then returned my other non Worn items and I'll never go to Cato again.

KNOXVILLE, TENNESSEE -- The infamous comedic thread unraveling happened to a recent purchase - cardigan had loose threads after hand wash... one got caught unbeknown to me, and the entire sleeve seam fell open. Of course - it's washed, so cannot return! Better quality clothing at Wal-Mart, so buyer beware.

RICHMOND, VIRGINIA -- Applied for card online; they denied due to some scoring. I have never been turned down by dept stores. I have Avenue, Peebles, Target, etc. Never paid late and all current. I get turned down by this little store that does not have that many outlets in our area. They are just ridiculous and although I shop there, sometimes, I won't ever apply again. They are not worth the negative on my report. I have a 700 credit score. If that's not good enough, they can kiss off. Don't need them.

CALIFORNIA, MARYLAND -- I came in Cato because I have never seen one. I was greeted by Shameka and asked if I needed help. I explained I have worn scrubs for 20 years and I need clothes. She pieced me together some great mix and match outfits and I even ordered a top they didn't have in my size. She made shopping easy. Even though there was several other customers she made me feel like I was the only one there. Thank you Shameka and Cato. You have a customer for life.