GEORGIA -- I tried twice to switch my phone service to Charter from Cavalier. In doing this, I was requesting to have my number ported to Charter.
2 Replies - Latest reply on 12/07/2009Add reply
On two different occasions, charter gave up trying. I am now trying with a different carrier.
We'll see what happens. If they won't port my number, I am going to make a FCC complaint.
I joined these folks for low price, but no matter what I do the price just keeps increasing with them. Stay clear of this company!
A Bait & Switch?
MICHIGAN -- I tried to switch from Cavalier to AT&T to save some money. I did port my AT&T number to Cavalier. Cavalier told me that since I was porting my number, I had to establish regular phone service and DSL ... read full review3 Replies - Latest reply on 10/06/2008
After I cancelled my telephone service, Cavalier refused to provide a partial refund of pre-paid fees. First they said they don't refund fees and taxes. Then, when I showed them that they had already refunded 5 of the 8 pre-paid fees and taxes, then they simply refused to refund the remaining 3. A manager told me, "I'm not going to give you any money." Add reply
BALTIMORE, MASSACHUSETTS -- I don't know where these negative reviews are coming from, so far my experience with Cavalier has been pretty good. My previous internet service was Clear, which sucked, and had customer service reps overseas you could barely understand. Cavalier has U.S. customer service that was quite helpful. Installation took a little while since I had some issue with my phone line, but it was professionally resolved and now my service has been very fast and reliable. It has only been a few weeks, granted, but so far I would definitely recommend them.2 Replies - Latest reply on 11/13/2011Add reply
Rip off billing practice
PALM HARBOR, FLORIDA -- Cavalier likes to charge finance charge, even if it's 1 day late due to crowded mail during holiday time or weekend! And they don't even care to give any 1-time courtesy refund.
Most importantly, ... read full review1 Replies - Latest reply on 05/12/2011
BEWARE Cavalier not only over charges for monthly fees but if you do not provide written notice in advance of 30 days before having your service changed to another provider they will continue to charge you for those days! Even if your initial contract was dated 10 years ago.
Wow I wonder how many of my customers would put up with that if they chose to hire another contractor? Unbelievable!
When first contracting with Cavalier I had an echo on my telephone line for 9 months. My clients were convinced my telephone line was being recorded. It took numerous calls and three letters to correct the problem only to have the echo replaced by voice mail problems for 7 days. This was a business account and caused substantial problems with clients and new business. I had email issues due to apparent fluctuations in the T1 bandwidth and rejection of attachments for months. I terminated my service November 30, 2010 and it took until late February 2011 to get one of the lines to a new location. I still have billing issues with Cavalier trying to determine the termination fee well into four months since the change order.
1 Replies - Latest reply on 03/08/2011Add reply
Use Cavalier at your peril.
Excellent Customer Service
RICHMOND, VIRGINIA -- I have never written a review of any company, but I have been so impressed by Cavalier's customer service that they deserve to be recognized.
I have used them for 2 years. I switched to Cavalier ... read full review2 Replies - Latest reply on 01/28/2011
I have been with Cavalier Telephone and Internet for 3 years. For the most part I have been happy with the service. I recently needed to take off 2 of my 4 phone lines for my business, one was a fax we no longer used and one for an office that was damaged by a storm that we no longer used. They told me they would have to charge me $1400 in termination fees in order to take off the two lines. I explained to them that I no longer had use for the lines and had been a loyal client for 3 years paying $400 a month and I had just renewed for another three years a month before. The representative said she could not help me, it was a contract and there was no one I could speak to that would give me any other answer. I will be looking into cancelling with them in any way I can without paying a huge termination fee. I do not want to do business with people who have no sense of customer service. 1 Replies - Latest reply on 12/22/2010Add reply
ARLINGTON, VIRGINIA -- After considerable conversations with their sales force regarding their ability to provide us with two port forwarded IP addresses, and being reassured they could, we found out they couldn't unless we purchased an additional modem they were supposed to furnish as part of the agreement. That's the short part of the complaint. The worst part is it has now been over 6 months since I contracted for their services, and they have only partially provided what was agreed upon in the last month. but I have been billed as if I were fully up and running. The time spent with them as they pass you from person to person until you come right back to the original person you were dealing with is totally unacceptable. I would not recommend them to anyone for business services, if you want to utilize your time managing your own business, instead of helping Cavalier to manage theirs. As soon as my contact is over I am done with them.Add reply
Cavalier automatically renewed me into a 3 year service agreement without sending me any notification- they acknowledge this. They want $1,537 for term fees or I have to stay with them for another 3 years. No one automatically renews a term; except them I guess. They have become my nightmare. I feel like I made a deal with the mafia. DO NOT EVEN CONSIDER CAVALIER; IT IS NOT WORTH ANY SAVINGS THEY MAY BE OFFERING!1 Replies - Latest reply on 11/04/2009Add reply
WATERFORD, MICHIGAN -- It turns out Cavalier’s quoted program of 24.95 costs me 38.40 per month (before taxes). I do not know how that works out, but my bill doesn’t make sense. I understand that there are fees associated with the service, but $13 is a lot of fees.
Also, it wasn’t until recently that they extended their customer service hours past 5:00 P.M. in their time zone.
Stay away from this company.
April 17, 2009
NORFOLK, VIRGINIA -- I don't even know where to begin or why I stayed with this company for so long. First off, it took cavalier three months to get service in my house in 2006. For the past several years I had nothing but ... read full review2 Replies - Latest reply on 03/30/2009
Mother Of Them All
I liked Cavalier, until I moved. I moved from an apartment to a house sharing situation. I wanted to keep my phone and internet service. I called Cavalier in November to make the request. Told them ... read full review
FLORIDA -- Was unable to get service inside my home for 3 plus months. Kept the service for around 6 months plugged in outside my home. Then after I finally gave up and did not pay the bill. They kept billing me at the rate of 10 dollars extra on the past due bill per month. When I called to get the correct amount to pay this bill off ... I was hung up on. Yelled at.. Talked rudely to by at least 3 people. Some how they were not concerned about my paying the correct past due amount but just wanted to say over and over you did not pay the bill. And also please stop having people answer phones with other country accents that no one can understand. And then that person with the bad accent gets mad because he is not understood. And by the way.... None of the other telephone companies are that rude....Please learn from their examples. All I want is to get the correct amount on my past due bill. What happened to the seventy dollars you charged me to get your service?
Why are your employees so rude please give them a class on manners. Even if I owe you money you don't need to be rude or mean.
RICHMOND, VIRGINIA -- As an ex-employee of Cavalier Telephone, I truly understand all the customer complaints about Cavalier telephone. Cavalier merged with Talk America which created a host of new problem for Cavalier not mention they had not resolved any of the old ones. Cavalier Telephone lay off over 1000 employees in order to merge with talk america. Needless to say they did not lay off new employees, they lay off the most experienced personnel. The pay at the company was not competitive to start with. They found it hard to obtain experience employees because of the pay and then when they saw they needed to conserve cash they axed the folks with most experience. They give very minimal training to their employees. Most are trained in house rather than a formal training as is needed to conduct a good communication business. Once they merged as I know Cavalier they did not do the proper cross training between the employees of the 2 different companies.
As an ex-employee I had their services with a discount and of course when I left I moved my service as I knew they would not be able to maintain it properly due to lack of trained personnel. For all of you that still remain MOVE OR LOSE.