FLORIDA -- Was unable to get service inside my home for 3 plus months. Kept the service for around 6 months plugged in outside my home. Then after I finally gave up and did not pay the bill. They kept billing me at the rate of 10 dollars extra on the past due bill per month. When I called to get the correct amount to pay this bill off, I was hung up on. Yelled at... Talked rudely to by at least 3 people. Somehow they were not concerned about my paying the correct past due amount but just wanted to say over and over "you did not pay the bill".
And also please stop having people answer phones with other country accents that no one can understand. And then that person with the bad accent gets mad because he is not understood. And by the way, none of the other telephone companies are that rude. Please learn from their examples. All I want is to get the correct amount on my past due bill. What happened to the seventy dollars you charged me to get your service? Why are your employees so rude? Please give them a class on manners. Even if I owe you money you don't need to be rude or mean.
RICHMOND, VIRGINIA -- As an ex-employee of Cavalier Telephone, I truly understand all the customer complaints about Cavalier telephone. Cavalier merged with Talk America which created a host of new problem for Cavalier not mention they had not resolved any of the old ones. Cavalier Telephone lay off over 1000 employees in order to merge with Talk America.
Needless to say they did not lay off new employees, they lay off the most experienced personnel. The pay at the company was not competitive to start with. They found it hard to obtain experience employees because of the pay and then when they saw they needed to conserve cash they axed the folks with most experience. They give minimal training to their employees. Most are trained in house rather than a formal training as is needed to conduct a good communication business.
Once they merged as I know Cavalier they did not do the proper cross training between the employees of the 2 different companies. As an ex-employee I had their services with a discount and of course when I left I moved my service as I knew they would not be able to maintain it properly due to lack of trained personnel. For all of you that still remain MOVE OR LOSE.
PHILADELPHIA, PENNSYLVANIA -- Here's my complain that I originally filed with BBB, in the beginning of 2005. The company replied and agreed to rerate my calls to the PRIMUS ld provider I was supposed to have. I faxed them all required docs, and bills they never replied. I called number of times to their billing dept, and left messages with Manager, but no response. They sent my account to collections and trying to get $800 from me. I'm trying to fight them. STAY AWAY!!! I disconnected after 2 months, and switched back to Verizon.
The Cavalier service was activated around September 20th. On Oct. 25th, I noticed that I could dial some local 215 numbers. I called next morning, after extended wait time, I was first given several different answers to what could be a problem and was transferred between departments several times, was told that I have $480+ bill outstanding and the long distance and toll calls have been blocked because of possible fraud, as I was a new customer.
I was shocked by the word LONG DISTANCE, as prior to switching I was assured that the PRIMUS (that I still have as my long distance provider) would stay my long distance company. Of course this time they had no records of me requesting this change, I told what happened when I was receiving the service.
After arguing why this happened they sort of agree to switch me to PRIMUS and recalculate the rates according to PRIMUS rates. I still did not get my 1st bill, so I don't even know how high they LD rates but I guess they outrages, since I have 480$ balance in 1 month (about 3 times my normal), and it even caused them to block the calling. For 2 days I have been trying to have them reactivate the local calling. They tell me it is active and that the only calls that blocked are long distance and toll calls, I cannot dial about 80% of local 215 and 267 numbers, that was originally promised to me would be covered under my plan, same as VERIZON.
After I gave them some local 215 number I could not dial a waited on hold for another 30mins, they told that Philadelphia metropolitan area calling would reactivated within 24hrs. Later same person (**) called, now saying that it would not be reactivated, until I pay the bill, THE BILL THAT I STILL HAVE NOT RECEIVED. I cannot dial many important numbers, and my home phone local service has been disabled, because without any prior notice or warning from them I was not aware of the balance, or that they ARE MY LONG DISTANCE PROVIDER.
Their hold time is outrageous. I was on the phone for 2.5 hours yesterday, of that I was actually talking to them for no more than 20 minutes. They keep giving me runarounds, and cannot provide straight answer even to "WHY most of the local 215 calls are not going through when they are supposed to be FREE per plan?" The website also does not have the description of all areas that are covered. They simple run a horrible business and misled the customers; I would strongly discourage anyone from using the service.
Cavalier automatically renewed me into a 3 year service agreement without sending me any notification - they acknowledge this. They want $1,537 for term fees or I have to stay with them for another 3 years. No one automatically renews a term; except them I guess. They have become my nightmare. I feel like I made a deal with the mafia. DO NOT EVEN CONSIDER CAVALIER; IT IS NOT WORTH ANY SAVINGS THEY MAY BE OFFERING!
LOUISVILLE, KENTUCKY -- After I cancelled my telephone service, Cavalier refused to provide a partial refund of prepaid fees. First they said they don't refund fees and taxes. Then, when I showed them that they had already refunded 5 of the 8 prepaid fees and taxes, then they simply refused to refund the remaining 3. A manager told me, "I'm not going to give you any money."
BALTIMORE, MASSACHUSETTS -- I don't know where these negative reviews are coming from, so far my experience with Cavalier has been pretty good. My previous internet service was Clear, which sucked, and had customer service reps overseas you could barely understand. Cavalier has U.S. customer service that was quite helpful. Installation took a little while since I had some issue with my phone line, but it was professionally resolved and now my service has been very fast and reliable. It has only been a few weeks, granted, but so far I would definitely recommend them.
PALM HARBOR, FLORIDA -- BEWARE. Cavalier not only overcharges for monthly fees, but if you do not provide written notice in advance of 30 days before having your service changed to another provider, they will continue to charge you for those days! Even if your initial contract was dated 10 years ago. Wow, I wonder how many of my customers would put up with that if they chose to hire another contractor? Unbelievable!
GEORGIA -- I tried twice to switch my phone service to Charter from Cavalier. In doing this, I was requesting to have my number ported to Charter. On two different occasions, Charter gave up trying. I am now trying with a different carrier. We'll see what happens. If they won't port my number, I am going to make a FCC complaint. I joined these folks for low price, but no matter what I do the price just keeps increasing with them. Stay clear of this company!
WATERFORD, MICHIGAN -- It turns out Cavalier's quoted program of 24.95 costs me 38.40 per month (before taxes). I do not know how that works out, but my bill doesn't make sense. I understand that there are fees associated with the service, but $13 is a lot of fees. Also, it wasn't until recently that they extended their customer service hours past 5:00 P.M. in their time zone. Stay away from this company.
BALTIMORE, MARYLAND -- Cavalier has the worst phone service and customer service that I have ever encountered. The customer service reps. and the supervisors are the most arrogant and rude of any customer service representatives. Bills collectors have better manners and service than your representatives.
On almost every occasion that I have spoken to a representative, I was spoken to rudely. The hold time it unshaded of, you have to wait to speak to a rep. on the average of 15 to 45 minutes, then you often get transferred to other reps and have to wait another 15 to 45 minutes for those reps to answer (and that's if they answer you question correctly). One day I got so frustrated with the hold time and rude reps. that I cried.
I have had an ongoing repair issue for at least a year. I have contacted repair and customer service too many times to count concerning this issue. I have been promised every time that my phone issue will be corrected, to date my phone service still has that issue. I have even been treated as if I did something wrong when I have spoken to reps, about this ongoing phone issue.
Please be advised that Cavalier has a very nasty reputation for treating customers rudely. I know of persons that have changed their phone company from Cavalier to another company as a result. When Cavalier calls to offer them perks to come back they refuse because the service is so horrible. On a scale of 1-10 I rate Cavalier phone service and customer service a 1, and that is too high. Bad reviews probably mean nothing to this company because they don't care about your customers and the actions of your reps, supervisors, repair technicians speaks volumes.
One day they will learn to respect their customer when they start leaving by the droves and their profit begins to plummet. Until then I will spread the word to everyone that I know, If you want good phone service and if you want to be treated with respect, do not choose Cavalier phone company, because you will only get courteous service when you initially sign up, after that it goes quickly downhill. An unappreciated Cavalier customer.