When first contracting with Cavalier I had an Echo on my telephone line for 9 months. My clients were convinced my telephone line was being recorded. It took numerous calls and three letters to correct the problem only to have the Echo replaced by voice mail problems for 7 days. This was a business account and caused substantial problems with clients and new business. I had email issues due to apparent fluctuations in the T1 bandwidth and rejection of attachments for months.
I terminated my service November 30, 2010 and it took until late February 2011 to get one of the lines to a new location. I still have billing issues with Cavalier trying to determine the termination fee well into four months since the change order. Use Cavalier at your peril.
I have been with Cavalier Telephone and Internet for 3 years. For the most part I have been happy with the service. I recently needed to take off 2 of my 4 phone lines for my business, one was a fax we no longer used and one for an office that was damaged by a storm that we no longer used. They told me they would have to charge me $1400 in termination fees in order to take off the two lines.
I explained to them that I no longer had use for the lines and had been a loyal client for 3 years paying $400 a month and I had just renewed for another three years a month before. The representative said she could not help me, it was a contract and there was no one I could speak to that would give me any other answer. I will be looking into cancelling with them in any way I can without paying a huge termination fee. I do not want to do business with people who have no sense of customer service.
ARLINGTON, VIRGINIA -- After considerable conversations with their sales force regarding their ability to provide us with two port forwarded IP addresses, and being reassured they could, we found out they couldn't unless we purchased an additional modem they were supposed to furnish as part of the agreement. That's the short part of the complaint. The worst part is it has now been over 6 months since I contracted for their services, and they have only partially provided what was agreed upon in the last month. But I have been billed as if I were fully up and running.
The time spent with them as they pass you from person to person until you come right back to the original person you were dealing with is totally unacceptable. I would not recommend them to anyone for business services, if you want to utilize your time managing your own business, instead of helping Cavalier to manage theirs. As soon as my contact is over I am done with them.
Cavalier automatically renewed me into a 3 year service agreement without sending me any notification - they acknowledge this. They want $1,537 for term fees or I have to stay with them for another 3 years. No one automatically renews a term; except them I guess. They have become my nightmare. I feel like I made a deal with the mafia. DO NOT EVEN CONSIDER CAVALIER; IT IS NOT WORTH ANY SAVINGS THEY MAY BE OFFERING!
FLORIDA -- Was unable to get service inside my home for 3 plus months. Kept the service for around 6 months plugged in outside my home. Then after I finally gave up and did not pay the bill. They kept billing me at the rate of 10 dollars extra on the past due bill per month. When I called to get the correct amount to pay this bill off, I was hung up on. Yelled at... Talked rudely to by at least 3 people. Somehow they were not concerned about my paying the correct past due amount but just wanted to say over and over "you did not pay the bill".
And also please stop having people answer phones with other country accents that no one can understand. And then that person with the bad accent gets mad because he is not understood. And by the way, none of the other telephone companies are that rude. Please learn from their examples. All I want is to get the correct amount on my past due bill. What happened to the seventy dollars you charged me to get your service? Why are your employees so rude? Please give them a class on manners. Even if I owe you money you don't need to be rude or mean.
Consider other telephone service providers before sinking to the low cost option. There is little or no customer service from Cavalier in my experience. I had to interact numerous times trying to get the "high speed" internet to work. It never did and I canceled that service. Meanwhile, I tried to have an additional line into my house. When tech came to install line, he told me he was there to repair the internet connection, rather than install a new line. Classic case of right hand-left hand. Three more attempts were made to get internet service all failed so I canceled that part of my service.
When you call customer service (which is only open from 9-5 pm) you first have to joust with an automated customer service agent, complete with phony typing. I don't know who they think they are fooling with that, but it's very annoying. Once you get past the annoying computer voice, its on to "ignore" where you'll be repeatedly told how valuable your business is and how much Cavalier puts into its customer service. (I've now been on hold/ignore for 38 minutes).
Go the website (www.cavtel.com) and you won't find a link to write feedback to in any obvious way. So my latest problem is that I can dial out, but anyone that calls me gets a busy signal. Maybe itâ's because I didn't pay my bill, but I did and nine (9) days later it still hasn't posted to my account. Thank God it was an electronic transfer; I hate to see the time in process for mailing a payment in. Best advice, research all other options. Even if you pay a little more, you're saving money over Cavalier's service.
DETROIT, MICHIGAN -- First let me say I never signed up with Cavalier Telephone, they just took my line over. One day I found out I had the service when ending a call I was on, the phone went into three way calling, when I only had a one way. Then I received a box one day and it was a modem for internet that I had never asked for and with that came the internet services that I never asked for, but they billed me for it for at least 3 months and it was not on.
They took money out of my account and told me the only way I could get my money back from them that they took for services I did not have was to cancel the phone, so I did and every time I call there's a problem. No 2 people who work for Cavalier knows the same the thing. This company sucks and is a fraud. Please do not use Cavalier Telephone, it' most crappy!
BALTIMORE, MASSACHUSETTS -- I don't know where these negative reviews are coming from, so far my experience with Cavalier has been pretty good. My previous internet service was Clear, which sucked, and had customer service reps overseas you could barely understand. Cavalier has U.S. customer service that was quite helpful. Installation took a little while since I had some issue with my phone line, but it was professionally resolved and now my service has been very fast and reliable. It has only been a few weeks, granted, but so far I would definitely recommend them.
PALM HARBOR, FLORIDA -- BEWARE. Cavalier not only overcharges for monthly fees but if you do not provide written notice in advance of 30 days before having your service changed to another provider they will continue to charge you for those days! Even if your initial contract was dated 10 years ago. Wow, I wonder how many of my customers would put up with that if they chose to hire another contractor? Unbelievable!
GEORGIA -- I tried twice to switch my phone service to Charter from Cavalier. In doing this, I was requesting to have my number ported to Charter. On two different occasions, Charter gave up trying. I am now trying with a different carrier. We'll see what happens. If they won't port my number, I am going to make a FCC complaint. I joined these folks for low price, but no matter what I do the price just keeps increasing with them. Stay clear of this company!