Customer Service - Non-existent
Consider other telephone service providers before sinking to the low cost option.
There is little or no customer service from Cavalier in my experience. I had to interact numerous times trying to get the âhigh speedâ internet to work. It never did and I canceled that service.
Meanwhile, I tried to have an additional line into my house. When tech came to install line, he told me he was there to repair the internet connection, rather than install a new line. Classic case of right hand-left hand. Three more attempts were made to get internet service all failed so I canceled that part of my service.
When you call customer service (which is only open from 9-5pm) you first have to joust with an automated customer service agent, complete with phony typing. I donât know who they think they are fooling with that, but itâs very annoying. Once you get past the annoying computer voice, its on to âignoreâ where youâll be repeatedly told how valuable your business is and how much Cavalier puts into its customer service. (Iâve now been on hold/ignore for 38 minutes).
Go the website (www.cavtel.com) and you wonât find a link to write feedback to in any obvious way.
So my latest problem is that I can dial out, but anyone that calls me gets a busy signal. Maybe itâs because I didnât pay my bill, but I did and nine (9) days later it still hasnât posted to my account. Thank god it was an electronic transfer; I hate to see the time in process for mailing a payment in.
Best advice, research all other options. Even if you pay a little more, your saving money over Cavaliers service.