Cavalier Telephone - Page 2

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26 reviews & complaints.

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Horrible Service
Posted by on
BALTIMORE, MARYLAND -- Cavalier has the worst phone service and customer service that I have ever encountered. The customer service reps. and the supervisors are the most arrogant and rude of any customer service representatives. Bills collectors have better manners and service that your representatives. On almost every occasion that I have spoken to a representative, I was spoken to rudely. The hold time it unshaded of, you have to wait to speak to a rep. on the average of 15 to 45 minutes, then you often get transferred to other reps and have to wait another 15 to 45 minutes for those reps to answer (and that's if they answer you question correctly). On day I got so frustrated with the hold time and rude reps. that I cried.

I have had an ongoing repair issue for at least a year. I have contacted repair and customer service too many times to count concerning this issue. I have been promised every time that my phone issue will be corrected, to date my phone service still has that issue.

I have even been treated as if I did something wrong when I have spoken to reps, about this ongoing phone issue.

Please be advised that Cavalier has a very nasty reputation for treating customers rudely. I know of persons that have changed their phone company from cavalier to another company as a result. When Cavalier calls to offer them perks to come back they refuse because the service is so horrible.

On a scale of 1-10 I rate Cavalier phone service and customer service a 1, and that is too high.

Bad reviews probably mean nothing too this company because they don't care about your customers and the actions of your reps,supervisors, repair technicians speaks volumes. One day they will learn to respect their customer when they start leaving by the droves and their profit begins to plummet. Until then I will spread the word to everyone that I know, If you want good phone service and if you want to be treated with respect, do not choose Cavalier phone company, because you will only get courteous service when you initially sign up, after that it goes Quickly down hill.

An unappreciated Cavalier customer
     
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Anonymous on 2007-12-14:
I believe that the main problem with getting decent service out of Cavalier is that most all their services run over leased lines. If you have a DSL problem the local phone company has to fix it. All Cavalier can do is contact them and pray it's done.
Ladydee on 2007-12-14:
My main prolem with Cavalier is the customer service (it's terrible) and the long wait to actually speak to a reresentative 20-45 minutes average, and if you are transferred to another department for repair issues, that another 20-45 minutes hold time, this is the norm and not the exception. By the way, my outstanding repair issue has been going on for a year (call waiting) and still has not been resolved despite repeated phone calls to cavalier concerning this problem. One representative actually got nasty with me as if I had not reported the problem before, I think she grudginly gave me a $2.00 credit and that was for at least 6 months of my call waiting not working. I have spoken to others concerning Cavalier's phone service and almost everyone dislikes the company. Most will not choose Cavalier because of what they have heard from other customers, and former customers left as a result of the problems that I stated above. I know of one person that was contacted by Cavalier and offered free service for a month to return, the former customer said "no way".
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Failed to Credit Pre Paid Fees When Service Cancelled
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Rating: 1/51
LOUISVILLE, KENTUCKY -- After I cancelled my telephone service, Cavalier refused to provide a partial refund of pre-paid fees. First they said they don't refund fees and taxes. Then, when I showed them that they had already refunded 5 of the 8 pre-paid fees and taxes, then they simply refused to refund the remaining 3. A manager told me, "I'm not going to give you any money."
     
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Internet Service Pretty Decent
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BALTIMORE, MASSACHUSETTS -- I don't know where these negative reviews are coming from, so far my experience with Cavalier has been pretty good. My previous internet service was Clear, which sucked, and had customer service reps overseas you could barely understand. Cavalier has U.S. customer service that was quite helpful. Installation took a little while since I had some issue with my phone line, but it was professionally resolved and now my service has been very fast and reliable. It has only been a few weeks, granted, but so far I would definitely recommend them.
     
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onlooker on 2011-11-13:
Baltimore, Massachusetts?
trmn8r on 2011-11-13:
The negative reviews look legitimate, so "where they come from" is likely other customers who had what appears to be really bad experiences.

"Rotten, undesirable, ripoff, charged but no service, outrageous charges, terrible"
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Penalty Charges!
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PALM HARBOR, FLORIDA -- BEWARE Cavalier not only over charges for monthly fees but if you do not provide written notice in advance of 30 days before having your service changed to another provider they will continue to charge you for those days! Even if your initial contract was dated 10 years ago.

Wow I wonder how many of my customers would put up with that if they chose to hire another contractor? Unbelievable!
     
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Cavalier Telephone-Outrageous Charges!
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I have been with Cavalier Telephone and Internet for 3 years. For the most part I have been happy with the service. I recently needed to take off 2 of my 4 phone lines for my business, one was a fax we no longer used and one for an office that was damaged by a storm that we no longer used. They told me they would have to charge me $1400 in termination fees in order to take off the two lines. I explained to them that I no longer had use for the lines and had been a loyal client for 3 years paying $400 a month and I had just renewed for another three years a month before. The representative said she could not help me, it was a contract and there was no one I could speak to that would give me any other answer. I will be looking into cancelling with them in any way I can without paying a huge termination fee. I do not want to do business with people who have no sense of customer service.
     
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Alain on 2010-12-22:
They don't deserve your continued business. I noticed they have complaints about their customer service on 3 other websites, as well.
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Cavalier Service Undesirable
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ARLINGTON, VIRGINIA -- After considerable conversations with their sales force regarding their ability to provide us with two port forwarded IP addresses, and being reassured they could, we found out they couldn't unless we purchased an additional modem they were supposed to furnish as part of the agreement. That's the short part of the complaint. The worst part is it has now been over 6 months since I contracted for their services, and they have only partially provided what was agreed upon in the last month. but I have been billed as if I were fully up and running. The time spent with them as they pass you from person to person until you come right back to the original person you were dealing with is totally unacceptable. I would not recommend them to anyone for business services, if you want to utilize your time managing your own business, instead of helping Cavalier to manage theirs. As soon as my contact is over I am done with them.
     
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BEWARE! DON'T USE CAVALIER TELEPHONE
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Cavalier automatically renewed me into a 3 year service agreement without sending me any notification- they acknowledge this. They want $1,537 for term fees or I have to stay with them for another 3 years. No one automatically renews a term; except them I guess. They have become my nightmare. I feel like I made a deal with the mafia. DO NOT EVEN CONSIDER CAVALIER; IT IS NOT WORTH ANY SAVINGS THEY MAY BE OFFERING!
     
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Anonymous on 2009-11-04:
"No one automatically renews a term; except them I guess."

Actually, yes they (other people) do. When you originally signed up with them, somewhere in your agreement was an option to automatically renew with them.
That's why it's imperative to read the contract before signing up with anyone.
That's how mess ups like this are created.
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Cavalier Telephone Lied And Cheated Me
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FLORIDA -- Was unable to get service inside my home for 3 plus months. Kept the service for around 6 months plugged in outside my home. Then after I finally gave up and did not pay the bill. They kept billing me at the rate of 10 dollars extra on the past due bill per month. When I called to get the correct amount to pay this bill off ... I was hung up on. Yelled at.. Talked rudely to by at least 3 people. Somehow they were not concerned about my paying the correct past due amount but just wanted to say over and over you did not pay the bill. And also please stop having people answer phones with other country accents that no one can understand. And then that person with the bad accent gets mad because he is not understood. And by the way.... None of the other telephone companies are that rude....Please learn from their examples. All I want is to get the correct amount on my past due bill. What happened to the seventy dollars you charged me to get your service?

Why are your employees so rude please give them a class on manners. Even if I owe you money you don't need to be rude or mean.

Mrs Sanders.
     
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All Cavalier Customers
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RICHMOND, VIRGINIA -- As an ex-employee of Cavalier Telephone, I truly understand all the customer complaints about Cavalier telephone. Cavalier merged with Talk America which created a host of new problem for Cavalier not mention they had not resolved any of the old ones. Cavalier Telephone lay off over 1000 employees in order to merge with talk America. Needless to say they did not lay off new employees, they lay off the most experienced personnel. The pay at the company was not competitive to start with. They found it hard to obtain experience employees because of the pay and then when they saw they needed to conserve cash they axed the folks with most experience. They give minimal training to their employees. Most are trained in house rather than a formal training as is needed to conduct a good communication business. Once they merged as I know Cavalier they did not do the proper cross training between the employees of the 2 different companies.

As an ex-employee I had their services with a discount and of course when I left I moved my service as I knew they would not be able to maintain it properly due to lack of trained personnel. For all of you that still remain MOVE OR LOSE.
     
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Horrible Beyond Imagination...
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NEW YORK, NEW YORK -- First of all, it took me two attempts to do something as simple as have my phone line disconnected (I moved and chose to discontinue my land line). It's been three months since, and every month, I've been receiving a full month's bill from them, despite having called in every month and explaining that I don't even have phone service any more. Each time (btw, did I mention that it always takes close to 10 minutes, just to get a hold of customer service?), their excuse is 'the system was down at the time and the bill correction order didn't go through' and they assure me that 'it has been taken care of', yet, this month again, I open the mailbox to find another bill!

Can't believe that they even manage to stay in business. Take my word -- NO GOOD! STAY AWAY!!!! The WORST, EVER!!!!

     
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