WATERFORD, MICHIGAN -- It turns out Cavalier’s quoted program of 24.95 costs me 38.40 per month (before taxes). I do not know how that works out, but my bill doesn’t make sense. I understand that there are fees associated with the service, but $13 is a lot of fees.
Also, it wasn’t until recently that they extended their customer service hours past 5:00 P.M. in their time zone.
Stay away from this company.
April 17, 2009
RICHMOND, VIRGINIA -- As an ex-employee of Cavalier Telephone, I truly understand all the customer complaints about Cavalier telephone. Cavalier merged with Talk America which created a host of new problem for Cavalier not mention they had not resolved any of the old ones. Cavalier Telephone lay off over 1000 employees in order to merge with talk America. Needless to say they did not lay off new employees, they lay off the most experienced personnel. The pay at the company was not competitive to start with. They found it hard to obtain experience employees because of the pay and then when they saw they needed to conserve cash they axed the folks with most experience. They give minimal training to their employees. Most are trained in house rather than a formal training as is needed to conduct a good communication business. Once they merged as I know Cavalier they did not do the proper cross training between the employees of the 2 different companies.
As an ex-employee I had their services with a discount and of course when I left I moved my service as I knew they would not be able to maintain it properly due to lack of trained personnel. For all of you that still remain MOVE OR LOSE.
NEW YORK, NEW YORK -- First of all, it took me two attempts to do something as simple as have my phone line disconnected (I moved and chose to discontinue my land line). It's been three months since, and every month, I've been receiving a full month's bill from them, despite having called in every month and explaining that I don't even have phone service any more. Each time (btw, did I mention that it always takes close to 10 minutes, just to get a hold of customer service?), their excuse is 'the system was down at the time and the bill correction order didn't go through' and they assure me that 'it has been taken care of', yet, this month again, I open the mailbox to find another bill!
Can't believe that they even manage to stay in business. Take my word -- NO GOOD! STAY AWAY!!!! The WORST, EVER!!!!
MICHIGAN -- I tried to switch from Cavalier to AT&T to save some money. I did port my AT&T number to Cavalier. Cavalier told me that since I was porting my number, I had to establish regular phone service and DSL and get a dial tone and service with them first. Then I would have to order Phonom VOIP. They waived the fees to make this easier.
So I tried to do so, and had nothing but problems and long waits on the phone trying to resolve them with CT's customer service (their reps have generally been helpful or neutral, with a few being downright nasty). To add insult to injury, when I finally received a dial tone with CT and called to do the final order on VOIP, then they told me it wasn't offered in my area (after they had originally verified that it was)!
I hope others are having a better experience with CT. I thought I had read all the fine print about fees and terms of service on their website. But I have also been stuck with enough fees to make my costs higher than they were with AT&T. I think part of the problem is Cavalier is still in the process of updating their forms and web pages, policies and procedures, and training their staff after their merger.
I will probably switch back to AT&T's regular phone service.
After canceling our phone service with Cavalier, they have continued to bill us and are now threatening to send us to a collection agency. I am so glad we switched to WOW!
Below is part of the letter I finally sent them.
I do not recommend Cavalier to anybody!!
To Whom It May Concern: 9/5/07
Regarding account number: *****
I paid my bill to you 6/26/07, check number **** in the amount of $**.09. That was to pay for service 6/9/07 through 7/8/07.
We switched to another phone carrier June 19, 2007.
Your company is continuing to bill us, and is now threatening to send our account to a collection agency.
My husband spoke with Rita,July 5th, 2007. Ticket number *****.
After receiving ANOTHER notice, my husband called again on 8/28/07 and spoke to Greg,****.
And now we have received yet another notice.
Please straighten out our account immediately.
Frankly, we are tired of dealing with your company. Speaking to your representatives by phone apparently does not help. Maybe you will respond to written correspondence.
This letter will be mailed to the address above, as well as to the address listed on the bills.
Thank you for your prompt attention.
GRAND BLANC, MICHIGAN -- When A caller asked me to switch from MCI to Cavalier for $5.00 less a month for unlimited local and long distance I said "Sure".
I think I made a huge mistake.
First of all, they do not even offer customer support on the weekends, so if its after 5 pm on Friday and your phone is out, your out of luck until Monday AM, which is where you'll spend at least twenty minutes on hold until, if your lucky, get to speak with someone.
I have called them 4 times now and only got to speak with someone once.
On hold times were: 19 Min., 20 Minutes, 8 Minutes and 9 minutes, none of which were answered.
I was sent no information IE, a "welcome package" and its been 3 weeks now. I have no way of accessing my voicemail since I cannot get a hold of anyone there to help me.
I'm sorry I switched and cannot wait to get back to a company that offers true customer service.