Consider other telephone service providers before sinking to the low cost option. There is little or no customer service from Cavalier in my experience. I had to interact numerous times trying to get the "high speed" internet to work. It never did and I canceled that service. Meanwhile, I tried to have an additional line into my house. When tech came to install line, he told me he was there to repair the internet connection, rather than install a new line. Classic case of right hand-left hand. Three more attempts were made to get internet service all failed so I canceled that part of my service.
When you call customer service (which is only open from 9-5 pm) you first have to joust with an automated customer service agent, complete with phony typing. I don't know who they think they are fooling with that, but it's very annoying. Once you get past the annoying computer voice, its on to "ignore" where you'll be repeatedly told how valuable your business is and how much Cavalier puts into its customer service. (I've now been on hold/ignore for 38 minutes).
Go the website (www.cavtel.com) and you won't find a link to write feedback to in any obvious way. So my latest problem is that I can dial out, but anyone that calls me gets a busy signal. Maybe itâ's because I didn't pay my bill, but I did and nine (9) days later it still hasn't posted to my account. Thank God it was an electronic transfer; I hate to see the time in process for mailing a payment in. Best advice, research all other options. Even if you pay a little more, you're saving money over Cavalier's service.
DETROIT, MICHIGAN -- First let me say I never signed up with Cavalier Telephone, they just took my line over. One day I found out I had the service when ending a call I was on, the phone went into three way calling, when I only had a one way. Then I received a box one day and it was a modem for internet that I had never asked for and with that came the internet services that I never asked for, but they billed me for it for at least 3 months and it was not on.
They took money out of my account and told me the only way I could get my money back from them that they took for services I did not have was to cancel the phone, so I did and every time I call there's a problem. No 2 people who work for Cavalier knows the same the thing. This company sucks and is a fraud. Please do not use Cavalier Telephone, it' most crappy!
NEW YORK, NEW YORK -- First of all, it took me two attempts to do something as simple as have my phone line disconnected (I moved and chose to discontinue my land line). It's been three months since, and every month, I've been receiving a full month's bill from them, despite having called in every month and explaining that I don't even have phone service any more.
Each time (btw, did I mention that it always takes close to 10 minutes, just to get a hold of customer service?), their excuse is "the system was down at the time and the bill correction order didn't go through" and they assure me that "it has been taken care of", yet, this month again, I open the mailbox to find another bill! Can't believe that they even manage to stay in business. Take my word -- NO GOOD! STAY AWAY!!! The WORST, EVER!!!
MICHIGAN -- I tried to switch from Cavalier to AT&T to save some money. I did port my AT&T number to Cavalier. Cavalier told me that since I was porting my number, I had to establish regular phone service and DSL and get a dial tone and service with them first. Then I would have to order Phonom VOIP. They waived the fees to make this easier.
So I tried to do so, and had nothing but problems and long waits on the phone trying to resolve them with CT's customer service (their reps have generally been helpful or neutral, with a few being downright nasty). To add insult to injury, when I finally received a dial tone with CT and called to do the final order on VOIP, then they told me it wasn't offered in my area (after they had originally verified that it was)!
I hope others are having a better experience with CT. I thought I had read all the fine print about fees and terms of service on their website. But I have also been stuck with enough fees to make my costs higher than they were with AT&T. I think part of the problem is Cavalier is still in the process of updating their forms and web pages, policies and procedures, and training their staff after their merger. I will probably switch back to AT&T's regular phone service.
I do not recommend Cavalier to anybody!! Regarding account number: **. I paid my bill to you 6/26/07, check number ** in the amount of $**.09. That was to pay for service 6/9/07 through 7/8/07. We switched to another phone carrier June 19, 2007. Your company is continuing to bill us, and is now threatening to send our account to a collection agency. My husband spoke with **, July 5th, 2007. Ticket number **.
After receiving ANOTHER notice, my husband called again on 8/28/07 and spoke to **. And now we have received yet another notice. Please straighten out our account immediately. Frankly, we are tired of dealing with your company. Speaking to your representatives by phone apparently does not help. Maybe you will respond to written correspondence.
GRAND BLANC, MICHIGAN -- When a caller asked me to switch from MCI to Cavalier for $5.00 less a month for unlimited local and long distance I said "Sure". I think I made a huge mistake. First of all, they do not even offer customer support on the weekends, so if it's after 5 pm on Friday and your phone is out, your out of luck until Monday AM, which is where you'll spend at least twenty minutes on hold until, if you're lucky, get to speak with someone.
I have called them 4 times now and only got to speak with someone once. On hold times were: 19 Min., 20 Minutes, 8 Minutes, and 9 minutes, none of which were answered. I was sent no information i.e., a "welcome package" and it's been 3 weeks now. I have no way of accessing my voicemail since I cannot get a hold of anyone there to help me. I'm sorry I switched and cannot wait to get back to a company that offers true customer service.