GEORGIA -- I tried twice to switch my phone service to Charter from Cavalier. In doing this, I was requesting to have my number ported to Charter. On two different occasions, Charter gave up trying. I am now trying with a different carrier. We'll see what happens. If they won't port my number, I am going to make a FCC complaint. I joined these folks for low price, but no matter what I do the price just keeps increasing with them. Stay clear of this company!
WATERFORD, MICHIGAN -- It turns out Cavalier's quoted program of 24.95 costs me 38.40 per month (before taxes). I do not know how that works out, but my bill doesn't make sense. I understand that there are fees associated with the service, but $13 is a lot of fees. Also, it wasn't until recently that they extended their customer service hours past 5:00 P.M. in their time zone. Stay away from this company.
DETROIT, MICHIGAN -- First let me say I never signed up with Cavalier Telephone, they just took my line over. One day I found out I had the service when ending a call I was on, the phone went into three way calling, when I only had a one way. Then I received a box one day and it was a modem for internet that I had never asked for and with that came the internet services that I never asked for, but they billed me for it for at least 3 months and it was not on.
They took money out of my account and told me the only way I could get my money back from them that they took for services I did not have was to cancel the phone, so I did and every time I call there's a problem. No 2 people who work for Cavalier knows the same the thing. This company sucks and is a fraud. Please do not use Cavalier Telephone, it' most crappy!
MICHIGAN -- I tried to switch from Cavalier to AT&T to save some money. I did port my AT&T number to Cavalier. Cavalier told me that since I was porting my number, I had to establish regular phone service and DSL and get a dial tone and service with them first. Then I would have to order Phonom VOIP. They waived the fees to make this easier.
So I tried to do so, and had nothing but problems and long waits on the phone trying to resolve them with CT's customer service (their reps have generally been helpful or neutral, with a few being downright nasty). To add insult to injury, when I finally received a dial tone with CT and called to do the final order on VOIP, then they told me it wasn't offered in my area (after they had originally verified that it was)!
I hope others are having a better experience with CT. I thought I had read all the fine print about fees and terms of service on their website. But I have also been stuck with enough fees to make my costs higher than they were with AT&T. I think part of the problem is Cavalier is still in the process of updating their forms and web pages, policies and procedures, and training their staff after their merger. I will probably switch back to AT&T's regular phone service.
I do not recommend Cavalier to anybody!! Regarding account number: **. I paid my bill to you 6/26/07, check number ** in the amount of $**.09. That was to pay for service 6/9/07 through 7/8/07. We switched to another phone carrier June 19, 2007. Your company is continuing to bill us, and is now threatening to send our account to a collection agency. My husband spoke with **, July 5th, 2007. Ticket number **.
After receiving ANOTHER notice, my husband called again on 8/28/07 and spoke to **. And now we have received yet another notice. Please straighten out our account immediately. Frankly, we are tired of dealing with your company. Speaking to your representatives by phone apparently does not help. Maybe you will respond to written correspondence.
GRAND BLANC, MICHIGAN -- When a caller asked me to switch from MCI to Cavalier for $5.00 less a month for unlimited local and long distance I said "Sure". I think I made a huge mistake. First of all, they do not even offer customer support on the weekends, so if it's after 5 pm on Friday and your phone is out, your out of luck until Monday AM, which is where you'll spend at least twenty minutes on hold until, if you're lucky, get to speak with someone.
I have called them 4 times now and only got to speak with someone once. On hold times were: 19 Min., 20 Minutes, 8 Minutes, and 9 minutes, none of which were answered. I was sent no information i.e., a "welcome package" and it's been 3 weeks now. I have no way of accessing my voicemail since I cannot get a hold of anyone there to help me. I'm sorry I switched and cannot wait to get back to a company that offers true customer service.