Cavalier automatically renewed me into a 3 year service agreement without sending me any notification - they acknowledge this. They want $1,537 for term fees or I have to stay with them for another 3 years. No one automatically renews a term; except them I guess. They have become my nightmare. I feel like I made a deal with the mafia. DO NOT EVEN CONSIDER CAVALIER; IT IS NOT WORTH ANY SAVINGS THEY MAY BE OFFERING!
LOUISVILLE, KENTUCKY -- After I cancelled my telephone service, Cavalier refused to provide a partial refund of prepaid fees. First they said they don't refund fees and taxes. Then, when I showed them that they had already refunded 5 of the 8 prepaid fees and taxes, then they simply refused to refund the remaining 3. A manager told me, "I'm not going to give you any money."
BALTIMORE, MASSACHUSETTS -- I don't know where these negative reviews are coming from, so far my experience with Cavalier has been pretty good. My previous internet service was Clear, which sucked, and had customer service reps overseas you could barely understand. Cavalier has U.S. customer service that was quite helpful. Installation took a little while since I had some issue with my phone line, but it was professionally resolved and now my service has been very fast and reliable. It has only been a few weeks, granted, but so far I would definitely recommend them.
PALM HARBOR, FLORIDA -- BEWARE. Cavalier not only overcharges for monthly fees, but if you do not provide written notice in advance of 30 days before having your service changed to another provider, they will continue to charge you for those days! Even if your initial contract was dated 10 years ago. Wow, I wonder how many of my customers would put up with that if they chose to hire another contractor? Unbelievable!
GEORGIA -- I tried twice to switch my phone service to Charter from Cavalier. In doing this, I was requesting to have my number ported to Charter. On two different occasions, Charter gave up trying. I am now trying with a different carrier. We'll see what happens. If they won't port my number, I am going to make a FCC complaint. I joined these folks for low price, but no matter what I do the price just keeps increasing with them. Stay clear of this company!
WATERFORD, MICHIGAN -- It turns out Cavalier's quoted program of 24.95 costs me 38.40 per month (before taxes). I do not know how that works out, but my bill doesn't make sense. I understand that there are fees associated with the service, but $13 is a lot of fees. Also, it wasn't until recently that they extended their customer service hours past 5:00 P.M. in their time zone. Stay away from this company.