BALTIMORE, MASSACHUSETTS -- I don't know where these negative reviews are coming from, so far my experience with Cavalier has been pretty good. My previous internet service was Clear, which sucked, and had customer service reps overseas you could barely understand. Cavalier has U.S. customer service that was quite helpful. Installation took a little while since I had some issue with my phone line, but it was professionally resolved and now my service has been very fast and reliable. It has only been a few weeks, granted, but so far I would definitely recommend them.
PALM HARBOR, FLORIDA -- BEWARE. Cavalier not only overcharges for monthly fees, but if you do not provide written notice in advance of 30 days before having your service changed to another provider, they will continue to charge you for those days! Even if your initial contract was dated 10 years ago. Wow, I wonder how many of my customers would put up with that if they chose to hire another contractor? Unbelievable!
GEORGIA -- I tried twice to switch my phone service to Charter from Cavalier. In doing this, I was requesting to have my number ported to Charter. On two different occasions, Charter gave up trying. I am now trying with a different carrier. We'll see what happens. If they won't port my number, I am going to make a FCC complaint. I joined these folks for low price, but no matter what I do the price just keeps increasing with them. Stay clear of this company!
WATERFORD, MICHIGAN -- It turns out Cavalier's quoted program of 24.95 costs me 38.40 per month (before taxes). I do not know how that works out, but my bill doesn't make sense. I understand that there are fees associated with the service, but $13 is a lot of fees. Also, it wasn't until recently that they extended their customer service hours past 5:00 P.M. in their time zone. Stay away from this company.
I do not recommend Cavalier to anybody!! Regarding account number: **. I paid my bill to you 6/26/07, check number ** in the amount of $**.09. That was to pay for service 6/9/07 through 7/8/07. We switched to another phone carrier June 19, 2007. Your company is continuing to bill us, and is now threatening to send our account to a collection agency. My husband spoke with **, July 5th, 2007. Ticket number **.
After receiving ANOTHER notice, my husband called again on 8/28/07 and spoke to **. And now we have received yet another notice. Please straighten out our account immediately. Frankly, we are tired of dealing with your company. Speaking to your representatives by phone apparently does not help. Maybe you will respond to written correspondence.
GRAND BLANC, MICHIGAN -- When a caller asked me to switch from MCI to Cavalier for $5.00 less a month for unlimited local and long distance I said "Sure". I think I made a huge mistake. First of all, they do not even offer customer support on the weekends, so if it's after 5 pm on Friday and your phone is out, your out of luck until Monday AM, which is where you'll spend at least twenty minutes on hold until, if you're lucky, get to speak with someone.
I have called them 4 times now and only got to speak with someone once. On hold times were: 19 Min., 20 Minutes, 8 Minutes, and 9 minutes, none of which were answered. I was sent no information i.e., a "welcome package" and it's been 3 weeks now. I have no way of accessing my voicemail since I cannot get a hold of anyone there to help me. I'm sorry I switched and cannot wait to get back to a company that offers true customer service.