C&C Mattress - New Jersey

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Nightmare! Avoid At All (Your) Cost
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C&C MATTRESS did a BERNIE MADOFF on us. WE WILL TELL YOU WHAT THIS MAN DID TO US IN THE HOPE THAT WE CAN SPARE SOMEONE ELSE THE ANGUISH. C&C MATTRESS is a middle-man or broker. He operates out of New Jersey. He fronts his operation through a website that, at first glance, appears to be trustworthy. He pawns himself off as the mattress expert by replying to questions folks send in about mattresses and most of his replies are marketing gibberish.

Unfortunately he is an expert at swindling. His website boasts a guarantee; however, later inspection by authorities reveals it never explains what they guarantee. In our case it was nothing. We paid him over $2100 up front and received a mattress with a gaping opening in the side where the factory failed to seam the sides together. After they gave us the run around, we went back and looked closer at his website. We noticed he has a DISCLAIMER that states REFUNDS ARE NOT AVAILABLE ONCE THE MATTRESS PACKAGING HAS BEEN OPENED. Nice, very clever. They gave us the "oh don't worry, we will take care of it" routine for a few weeks. We didn't even ask for a refund. We told them keep our money and simply asked for a replacement. They continued to ignore us. They finally told us they will not refund or replace the mattress.

So, we have had this Sealy Latex Springfree mattress about 30 days and now the mattress is beginning to fall apart at the opening. Sealy also refused to get involved saying they do not warranty defective stitching. Yep, it says that right on the warranty.
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User Replies:
Soaring Consumer on 03/08/2009:
Sue them in small claims court. They guaranteed you a brand new mattress and it is their responsibility to give you what you paid for, regardless if there is a no-return policy.
Ponie on 03/08/2009:
The website looked trustworthy? What made you reach that conclusion? Soaring, going to small claims court is not the solution to every problem. Although the OP complains about the website, it's clearly stated no refunds after packaging has been opened. I think that's a CYA which would have the suit dismissed. Question: How does this compare to Bernie Madoff? That analogy escapes me.
old fart on 03/08/2009:
$50,000,000,000 minus 2100= $49,999,997,900...that's how it campares to Bernie Madoff..
PeterC. on 04/30/2009:
My name is Peter Cancelli, the owner of C&C Mattress. Steve, from St Louis, received a mattress, which we had shipped to him. He signed for it as having received it in good condition. Later, her sent pictures of an open tape edge. I had no way of knowing if it happened while he was handling it, or if it had been incorrectly sewn at the factory. Just the same, for the sake of customer satisfaction, we offered to send out an upholsterer to sew it closed, but Steve wasn't happy with that...so, we ordered him a new mattress. The mattress was made and sent to our shipper a week later...on the same day we received notice from Steve's credit card company of his intenet to stop payment. In the face of this, we stopped shipment. We told Steve that if he would reverse the chargeback, we would release the mattress for exchange.
We are currently in the middle of the stand-off that Steve created.

Furthermore, Steve has identified himself as a prosecutor and has threatened me, and I quote: 'I have no choice but to have this matter investigated by the New Jersey Secretary of State and Attorney General. I will pursue you both in State Court as well Federal Court for practicing in fraudulent interstate commerce.'

If Steve is, in fact, a prosecutor, It is likely to be illegal for him to abuse his authority of personal reasons.
Slimjim on 04/30/2009:
Well that certainly is a different story. Rebuttal Will/Steve?
Anonymous on 04/30/2009:
Peter, I would sue Steve in small claims court for non power of prosecutor.
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