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Cedar Creek Cabin Rentals in Helen, GA


1 Reviews & Complaints

Cedar Creek Cabin Rental Nightmare
Posted by Tntraveler44 on 12/23/2010
HELEN, GEORGIA -- We stayed with this rental company over Thanksgiving. The cabin was described as private and that no one would see us. The description said it is their most private offering on 3 acres. The owner came to our door unannounced to check and see that the cabin was clean although we arrived two days earlier? The company had both our phone number and email address to contact us by. To someone who values their privacy this was an inexcusable intrusion. We thought we were paying to be alone. We thought clothing was optional. Although I complained by phone and email, I was not contacted by the owner, except by an online post yesterday and only in response to my online complaint. The company promised privacy, but instead stole our privacy and kept our money!!! You be the judge.

Read Company Response
Company Response on 01/14/2011:
As the owner of the highest rented luxury cabin company in the area, we take pride in providing cabins that exceed our customer’s expectations. We have had over 10,000 families stay with our company since inception and our record speak for itself. During the day before this particular stay, we had a cleaner that did not have a cabin to meet the quality standards of what we expect and what our guest deserve. This crew no longer cleans for our company. In order to make sure that the other cabins that were cleaned by that cleaning crew were up to our standards, I, the owner, personally visited any cabin that had been cleaned by this crew. This was one of those cabins but my visit was only to be certain the cabin was in the condition we expect. I simply wanted to make sure our guests were taken care of. This was definitely a mistake with this particular guest. Other guests were happy to see that we cared enough to make sure they showed up to a squeaky clean cabin they deserve. If I had over again, I would have called to make sure everything checked out. Turns out, the cabin was fine but this guest did get upset. I can assure anyone that would visit with us, we now have a policy to call first. Sorry for the inconvenience and my heart was only of good intent.
UPdate: The reality of what this guest wants has come out. She has posted on the BBB that she wants $764 credit for a 10 second check by me to make sure this #350,000 luxury cabin home was in order. It is our contractual obligation to our cabin owners to do so. She has been relentless about posting on every website about me checking on the cabin.
Company Response on 01/14/2011:
As the owner of the highest rented luxury cabin company in the area, we take pride in providing cabins that exceed our customer’s expectations. We have had over 10,000 families stay with our company since inception and our customer satisfaction has been remarkably high. During the day before this particular stay, we had a cleaner that did not have a cabin to meet the quality standards of what we expect and what our guest deserve. This crew no longer cleans for our company. In order to make sure that the other cabins that were cleaned by that cleaning crew were up to our standards, I, the owner, personally visited any cabin that had been cleaned by this crew. This was one of those cabins but my visit was only to be certain the cabin was in the condition we expect. I simply wanted to make sure our guests were taken care of. This was definitely a mistake with this particular guest. Other guests were happy to see that we cared enough to make sure they showed up to a squeaky clean cabin they deserve. If I had over again, I would have called to make sure everything checked out. Turns out, the cabin was fine but this guest did get upset. I can assure anyone that would visit with us, we now have a policy to call first. Sorry for the inconvenience and my heart was only of good intent.
UPdate: The reality of what this guest wants has come out. She has posted on the BBB that she wants $764 credit for a 10 second check by me to make sure this $350,000 luxury cabin home was in order. It is our contractual obligation to our cabin owners to do so. She has been relentless about posting on every website about me checking on the cabin.

     
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Posted by unhappy999 on 2010-12-23:
So what exactly happened? Did he knock on the door or did he just enter? Your complaint might be more helpful with a little more details.
Posted by Nohandle on 2010-12-23:
You thought clothing was optional? Please do fill us in with the details.
Posted by jktshff1 on 2010-12-23:
wally is going to love this:)
Posted by DebtorBasher on 2010-12-23:
If they said it was, 'their most private offering' then they can argue that it was the most private they had avaiable, but doesn't promise, 'complete private'...
Posted by trmn8r on 2010-12-23:
I believe there are details missing. What made the stay a nightmare - anything more than an unannounced visit by the owner?

How is lack of clothing a factor in the complaint?

Were you asked to leave? You imply that some of your money was lost, but for what reason?
Posted by biomajor on 2010-12-23:
3 acres is private??? Wow! My next door neighbor has 5 and the neighbor on the other side has 3, I have almost 2 and I can see both of their houses, yards and the one pool.
Posted by trmn8r on 2010-12-23:
3 acres can be private. My property is just under 3 acres. I have no window treatments, walk around naked, and even go onto my decks that way to shoot varmints with Betsy.

And no, Betsy is not a part of my body...
Posted by clutzycook on 2010-12-23:
A naked Thanksgiving. Wow.
Posted by momsey on 2010-12-23:
Did you find out that clothing was NOT optional? Definitely need more info here. Very intriguing.
Posted by GenuineNerd on 2010-12-23:
Is Cedar Creek supposed to be a nudist colony?
Posted by Anonymous on 2010-12-24:
Trmn8r, where do you live?
Posted by momsey on 2010-12-24:
LOL @ hothead.
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