Cedar Creek Cabin Rentals in Helen, GA

1 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
Cedar Creek Cabin Rental Nightmare
Posted by on
HELEN, GEORGIA -- We stayed with this rental company over Thanksgiving. The cabin was described as private and that no one would see us. The description said it is their most private offering on 3 acres. The owner came to our door unannounced to check and see that the cabin was clean although we arrived two days earlier? The company had both our phone number and email address to contact us by. To someone who values their privacy this was an inexcusable intrusion. We thought we were paying to be alone. We thought clothing was optional. Although I complained by phone and email, I was not contacted by the owner, except by an online post yesterday and only in response to my online complaint. The company promised privacy, but instead stole our privacy and kept our money!!! You be the judge.
Company Response 01/14/2011:
As the owner of the highest rented luxury cabin company in the area, we take pride in providing cabins that exceed our customer’s expectations. We have had over 10,000 families stay with our company since inception and our record speak for itself. During the day before this particular stay, we had a cleaner that did not have a cabin to meet the quality standards of what we expect and what our guest deserve. This crew no longer cleans for our company. In order to make sure that the other cabins that were cleaned by that cleaning crew were up to our standards, I, the owner, personally visited any cabin that had been cleaned by this crew. This was one of those cabins but my visit was only to be certain the cabin was in the condition we expect. I simply wanted to make sure our guests were taken care of. This was definitely a mistake with this particular guest. Other guests were happy to see that we cared enough to make sure they showed up to a squeaky clean cabin they deserve. If I had over again, I would have called to make sure everything checked out. Turns out, the cabin was fine but this guest did get upset. I can assure anyone that would visit with us, we now have a policy to call first. Sorry for the inconvenience and my heart was only of good intent.
UPdate: The reality of what this guest wants has come out. She has posted on the BBB that she wants $764 credit for a 10 second check by me to make sure this #350,000 luxury cabin home was in order. It is our contractual obligation to our cabin owners to do so. She has been relentless about posting on every website about me checking on the cabin.
Company Response 01/14/2011:
As the owner of the highest rented luxury cabin company in the area, we take pride in providing cabins that exceed our customer’s expectations. We have had over 10,000 families stay with our company since inception and our customer satisfaction has been remarkably high. During the day before this particular stay, we had a cleaner that did not have a cabin to meet the quality standards of what we expect and what our guest deserve. This crew no longer cleans for our company. In order to make sure that the other cabins that were cleaned by that cleaning crew were up to our standards, I, the owner, personally visited any cabin that had been cleaned by this crew. This was one of those cabins but my visit was only to be certain the cabin was in the condition we expect. I simply wanted to make sure our guests were taken care of. This was definitely a mistake with this particular guest. Other guests were happy to see that we cared enough to make sure they showed up to a squeaky clean cabin they deserve. If I had over again, I would have called to make sure everything checked out. Turns out, the cabin was fine but this guest did get upset. I can assure anyone that would visit with us, we now have a policy to call first. Sorry for the inconvenience and my heart was only of good intent.
UPdate: The reality of what this guest wants has come out. She has posted on the BBB that she wants $764 credit for a 10 second check by me to make sure this $350,000 luxury cabin home was in order. It is our contractual obligation to our cabin owners to do so. She has been relentless about posting on every website about me checking on the cabin.

     
Replies
Top of Page | Next Page >