Ceiva Logic

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Ceiva: Disappointing Customer "Care"
Posted by on
On Dec. 4 I very excitedly ordered a Ceiva Digital Photo Receiver as a Christmas present for my mother, who lives several hours away. It's a great concept: My mother can just plug the "frame" into the wall, and each night the pictures update from a website where my siblings and I post them. My mother is not technology-literate, and I do not send "paper" photos often, so this gives her a way to see updated photos all the time.

I checked the status of my order online Dec. 6 and was disappointed to note that it read "backordered." I had received no email to this effect, only a confirmation of my order. I also noticed a "Free Shipping" icon at the top of the page. I called customer service and spoke with a representative who assured me that the status read "backordered" only because orders generally took from 5-7 days to process. I asked him point-blank if this would be one of those experiences where after a couple of weeks (when it's too late to find another gift)I'd get an email stating the item was sold out -- again he assured me that was not the case and even PROMISED it.

Well, it did turn out to be the case, and I've gone back and forth with them for days because I'll now miss the opportunity to give the gift to my mother. I also asked the company to remove the $16.99 shipping charge, since "Free Shipping" was listed advertised, but I was told I'd have to cancel and then re-order -- Well THAT wouldn't help me get it any sooner! There was absolutely no effort by the Customer "Care" representatives to help me; it makes me question how responsive they'd be if there were a problem with their product.
The Ceiva may turn out to be a great gift, but I may not be able to tell you about it for, who knows, maybe quite a while; meanwhile, Grandma is going giftless for Christmas unless I give up and get her a sweater.

Bottom line: Don't buy this product unless you're willing to wait.
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Anonymous on 12/12/2006:
Tis the season! I think they do this kind of stuff because they take there lead from the airlines, you know over book to hedge there bets. I hope it works out for you.
Slimjim on 12/12/2006:
Somebody was raving over this thing a couple weeks ago here. Good thing you posted your experience in case others were swayed to try to get this as a gift. Thanks.
David on 12/12/2006:
My siblings and I bought one a few years ago for my grandmother. While it was a great idea and the technology worked well, it didn't work out in our case. My grandmother was getting up in years and was paranoid about leaving things plugged into the wall. Every time we came to visit, the frame was disconnected from the power outlet and phone connection. We would explain to her that she needed to leave it plugged in, and she would agree to leave it connected. Two days later, it was disconnected again! It really is a great gift idea. I'm sad to hear that the company is misleading customers rather than admitting that they can't meet the demand.
Anonymous on 12/12/2006:
Our family had THREE of these units over the past 5 or more years - they've worked great and been problem free. I can't speak about their customer service, but the units themselves are very neat.
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Ceiva - A Great Christmas Gift
Posted on
If you're like me, you're always trying to find an innovative Christmas present - particularly for your parents or in-laws. By this point in their lives, they've seen everything, and have nearly everything they want. Here's where a neat little product from Ceiva Logic comes in.

The Ceiva Digital photo receiver is a stand alone digital photo frame, with a built in modem that downloads the pictures you send it at night to display them (30 or so) in a slide show presentation for your loved ones the next day.

For us, it's great, we have grandparents far away in different cities across the country. This nifty little gadget enables them a peek into our lives and that of my precocious 4 year old, Lil Pirate.

The slide show enables them to "attend" his skating lessons, cello recitals and our family outings to the beach, mountains and cabin. It really keeps the grandparents up on our lives and keeps us closer.

Ceiva.com has the details on their various display frames and subscription plans. They range in the 200.00 and up but occasionally run sales and specials. Even if you're not an award winning still photographer (though it helps) your loved ones really get a kick out of the photos on their end, and it takes absolutely no effort on their part to view the photos - it's easy to set up for them - just plug in the electric and ordinary phone line. The software YOU use on your end to upload the photos is a snap, but a high speed connect is higly recommended.

So if you're seeking an innovative way to share photos with your loved ones, across town or across the country, consider the Ceiva Receiver. It's a great way to showcase your family and photography and put a smile on a loved one's face! CEIVA.COM - pwp
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Sparticus on 12/01/2006:
These are definitely cool gifts. I got a similar product for my parents a few years ago... but unfortunately the service provider (StoryBox) went out of business. Then Kodak took over the service and eventually phased it out. So now they just have a digital frame with pictures from many years ago and no service to update it... Hopefully this service is a bit more robust and will stick around...
Anonymous on 12/01/2006:
We've had this service for more than 5 years now, without incident. Another cool feature is that the system recycles old photos in with newer ones. On one frame I'm recycling about 100 plus photos, so they always get a "new" set of phtos to view - daily.
DebtorBasher on 12/01/2006:
Hmmmmm...Very Helpful? Not Helpful? Post To Digg? or add to Del.icio.us? Decisions, Decisions........Thanks for that info, Pirate...sounds like a nice gift.
Anonymous on 12/01/2006:
Yeah, just think if you get one, I can post photos of myself and Lil' Pirate on it!
DebtorBasher on 12/01/2006:
Well! There's a reason to buy it right there!!!
Anonymous on 12/02/2006:
Anonymous on 12/02/2006:
Is a hum bug a bug that doesn't know the words?
Anonymous on 12/02/2006:
hummmmmmmmmmmmmm bug, I think it is a bug that hums.
DebtorBasher on 12/02/2006:
Sheriff....who told you that you were allowed to have a sense of humor?
Anonymous on 12/02/2006:
Great review, Pirate! I'm going to buy one!
Anonymous on 12/02/2006:
Slimjim on 12/12/2006:
Somebody just posted today that you can't even get these by Christmas. Readers should search this site for the other post on this product before ordering.
DebtorBasher on 12/15/2006:
OK...so how did this get 6 trusted votes when only 5 different members posted? And I'm sure two of those votes weren't from Liddy or Slim...Are there ghost voters who are voting and not commenting?
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