PARSIPPANY, NEW JERSEY -- Online order status shows processing, and $0 received, whereas Paypal shows money billed. Called service number, and got friendly service, but no shipping date. 1st call after about 1 week, they said phone will arrive to my home "by end of this week". A 2nd call 2 weeks after order, they say that have received payment 2 days after order was placed, and order status is OK, say they will send USPS tracking number. No tracking number arrived same day, or next day for that matter. I send email, next day another email, then call 3rd time. I get tracking number, but no shipping date, to this day the USPS tracking link does not indicate shipping would have taken place. On 23rd day I call 4rd time, and ask for actual shipping date. The girl says cheerfully that phone already shipped, and should be at my home by end of this week, which somehow sounded familiar. I insisted upon actual shipping date, and the girl tried to evade 2..3 times. Then very very long silence, and the "was shipped on last weeks Friday", which would be calendar date Dec16. Now 25th day of waiting. The service number was always friendly, but just told bedtime stories, I understand an order can take a while to fulfill -- but why come up with all these bogus "should be there this week". I would never order again from this company, even if my phone eventually arives.
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Terrible Customer Service
Posted by flatbushpretty on 2010-01-22
PARSIPPANY SUITE 203, NEW JERSEY -- I paid over $500 for a cell phone from this company and never received the item. I called numerous times to resolve the matter and they ignore the calls by looking at the caller ID. I send emails and they ignore them. They are scammers and customers need to be careful of this company.
I would not recommend anyone buy from them because they put you through hell.