CellularOne

2 reviews & complaints.

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Threats of abuse, threats of credit damage
By -

KETCHIKAN, ALASKA -- Last year Cellular one shut off my cell phone to get me to come in to their store and buy into their new GSM cell service. I went, told them my phone stopped making and receiving calls. They informed me I had to buy one of their new $300 GSM phones. I did and the phone would not work from my home or place of business (which by the way is in plain view of the cell tower) so I returned the phone and told them to shut off my service that I was moving to Verizon cell service because it worked.

The Cellular One employee then attacked me and threatened to take me out to the parking lot and beat me up! I told them to just shut off my phone since I was no longer under contract and had paid my bill in full, then left their store.

Five months later Cellular One is still billing me plus piling on the late charges and threatening to destroy my credit rating. I have called each month to get this problem fixed but each time I get the run around and they still haven't closed my account! I guess the only thing left for me to do is file assault charges and sue the pants of them!

Danger! Do not do business with Cellular One!

     
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Insurance that wasn't there
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ALBANY, GEORGIA -- In January of 2002, I signed up for cellular service with CellularOne in Albany, GA. Since I had to pay $150.00 for a phone, plus the 1-year contract, I knew that the phone would cost me $300 or more to replace. I ask to be signed up for insurance, and left under the impression that I was insured. Well 6 months go by, and I drop my cell phone in my front yard. Well my dogs think it is a play toy and rips the antenna off. "No problem," because I have insurance.

Well, I take the phone to the CellularOne office, only to be told that I would have to deal with the insurance company myself. I do, and then I find out that CELLULARONE HAS SCREWED ME!! I am notified that there is no insurance, AFTER I HAD ASK FOR IT, and upon checking my payments, I find nothing charged for insurance. Have they called me to try to work things out? NO, they KNOW THEY SCREWED UP AND ARE TOO SCARED TO CONTACT ME!! For this, CELLULARONE CAN KISS MY ASS!!

I will never do business with a company that hires MORONS for sales that cannot check the INSURANCE WANTED BOX!! I have since learned that Verizion, a company I think I can work with, is buying this SORRY EXCUSE FOR A CELLULAR COMPANY! I look forward to helping the NEW BOSSES WEED OUT THE IDIOTS working in the Albany, GA office.

     
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