SOUTHAVEN, MISSISSIPPI -- We have had Cellular south for several years did not have a problem until 3 months ago when we started working in La. Apparently a Verizon wireless tower picked us up and we never knew we were roaming until they cut our phones off. we paid to get them back on until we got home. I called and they updated our plan and put an order through to take care of the $700 roaming fees. 2nd month still getting a $1300 phone bill apparently they never turned in the order called again went through the whole process again said for us to pay our bill of $400? We did and they said they would put another order in to take care of the $700 roaming bill. One month later (today) They shut our phones off they said they gave us a credit toward the roaming charges which THEY DID NOT that was the check we sent a month ago for our reg phone bill. I had to give them $732.00 over the phone today and we still owe them $600 +. I cannot discontinue the service. The mane account holder has to do that when he comes back home Friday. I am in the process of contacting a lawyer to get out of this contract.
The coverage map shows that we should have been covered anyway. this is VERY misleading. I guess they consider another cell provider coverage??? Please check into this company before signing with them. I have almost stroked out over this.
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Threats of abuse, threats of credit damage
Posted by Kurt on 2008-04-02
KETCHIKAN, ALASKA -- Last year Cellular one shut off my cell phone to get me to come in to their store and buy into their new GSM cell service. I went told them my phone stopped making and receiving calls, they informed me I had to buy one of their new $300. GSM phones, I did and the phone would not work from my home or place of business (which by the way is in plain view of the cell tower) so I returned the phone and told them to shut off my service that I was moving to Verizon cell service because it worked. The Cellular One employee then attacked me and threatened to take me out to the parking lot and beat me up! I told them to just shut off my phone since I was no longer under contract and had paid my bill in full, then left their store.
Five months later Cellular One is still billing me plus pilling on the late charges and threatening to destroy my credit rating. I have called each month to get this problem fixed but each time I get the run around and they still haven't closed my account!
I guess the only thing left for me to do is file assault charges and sue the pants of them!
Danger! do not do business with Cellular One!
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Insurance that wasn't there
Posted by Consumer on 2002-09-19
ALBANY, GEORGIA -- In January of 2002, I signed up for cellular service with CellularOne in Albany, GA. Since I had to pay $150.00 for a phone, plus the 1-year contract, I knew that the phone would cost me $300 or more to replace. I ask to be signed up for insurance, and left under the impression that I was insured. Well 6 months go by, and I drop my cell phone in my front yard. Well my dogs think it is a play toy and rips the antenna off. "No problem," because I have insurance. Well, I take the phone to the CellularOne office, only to be told that I would have to deal with the insurance company myself. I do, and then I find out that CELLULARONE HAS SCREWED ME!! I am notified that there is no insurance, AFTER I HAD ASK FOR IT, and upon checking my payments, I find nothing charged for insurance. Have they called me to try to work things out? NO, they KNOW THEY SCREWED UP AND ARE TOO SCARED TO CONTACT ME!! For this, CELLULARONE CAN KISS MY ASS!! I will never do business with a company that hires MORONS for sales that cannot check the INSURANCE WANTED BOX!! I have since learned that Verizion, a company I think I can work with, is buying this SORRY EXCUSE FOR A CELLULAR COMPANY! I look forward to helping the NEW BOSSES WEED OUT THE IDOTS working in the Albany, GA office.