Terrible service, equipment, representatives: Everything
NORTH JUDSON, INDIANA -- I have had cellular service for over 12 years. I use other providers with the company I work for. My personal service is with Centennial Wireless, or Centennial Worthless as I say. There is not one positive comment I can make about them. They appear to be determined to operate a cellular phone company on the verge of falling apart! In very few places -even in the middle of the cities, long stretches of interstates and standing in open fields does their service ever improve. Constant dropped calls (no, not my handset, have replaced SEVERAL TIMES) constant fading of signal, average "signal strength" is two bars. Usually I am the first to call and report "the usual problem with the cell towers in the area we live in) You can try to call out, get a Network Busy error, Call Failed error, or just have the call dropped. Even go to the next city over, Valparaiso Indiana, your service all-but-doesn't work! Their excuse is a cellular tower problem with AT&T who owns the towers... Excuses are a plenty. Customer service is pathetic, their sales force will pretty much sell you a dream to get your business, but do NOT call them back for ANY help: After the sale, you are LOCKED into the contract, they know it; and you will not be helped to any real degree. I paid my bill late this past month- sent the check out without a stamp, my error. I wake up to find the phones are shut off and to restore the service, I am having to pay FULL AMOUNT DUE PLUS $25.00 per line restoration charge AT THAT TIME to turn them back on! Yes! This is when I told the collection agent: I am OUT OF HERE when the contract is up. I pay just over $100.00 per month and have been a customer with them for 5 years, have FOUR lines. People, RUN, not walk but RUN from these guys. I encourage you to find anyone else (alothough Verizon is nearly -but not quite) as bad. This is a complete review based on experience NOT someone who is mad. I am not really mad, I am just biding my time 'till I can RUN. JR North Judson, IN.