UNITED STATES, INDIANA -- This is a follow-up regarding charges for excessive bytes that I get billed. I couldn't log into my account here, so I had to register again, and would like to know if there are any others who have experienced a promise of a flat $19.99 rate per month for their computer usage?
1 Replies - Latest reply on 01/17/2010Add reply
I did receive a reply from one person who had the same experience I did, and just would like to thank her for her reply, but also would like to keep this issue active. My last bill from the company charged me again for overage of bytes used. My understanding is that no matter what is downloaded, whether you want it or not, or it is needed for security purposes, counts as usage, and this was never explained when I signed up for the so called flat rate of $19.99.
So, let us who have this charge on our bill, keep informed, and maybe there will be something revealed to get this cleared up. Thanks in advance for anyone who replies to this.
HUNTINGTON, INDIANA -- Back in April of this year I signed a contract for two years for wireless internet and home phone service.
4 Replies - Latest reply on 11/17/2009Add reply
I was given the old usual sales pitch about the product, and was told what I would receive for a great price. I was told by the salesperson, that my internet service was a special at $19.99 per month, period. No other charges were discussed. I recently received a bill charging me for going over 20 gigabytes. I would like to know if I missed something or has anyone else had this happen to them?
I have a Sierra Wireless Air Card from Centennial and it is the slowest service I have had since dial-up first came on the scene many years ago. Remember when you could cook dinner for the family and come back and still be waiting for it to do something?
1 Replies - Latest reply on 10/15/2011Add reply
That is how this service is for me. In the store (one of the many times) they noticed I had a Mac laptop and said that it didn't work very well on a Mac. Which was never brought up when they were sell it to me. They also asked if I lived in a house with a metal roof. I do not. But, excuse after excuse...the problem never was resolved. The staff had attitudes also.
Sorry, I did business with Centennial. No one helped me. I am very disappointed.
I pay Centennial Wireless money from every paycheck. They just cashed a check from me last week. They called me at work saying I owe them more money. I told them never to call me at work again and I would take care of it when I got home. I hung up and the woman called me again. I told her again never to call me at work and hung up. Few minutes later my cousin called me telling me to call her. When I did she said Centennial Wireless called her at work looking for me. When I called them back they said they went through all my old phone bills and started calling numbers on them. They said they have every right to do that. This company is the worst!!!!Add reply
I have had SO many bad experiences with Centennial. First, I had a Samsung and you couldn't take the back off. I took it to centennial and they drilled a hole in it and gave me the same phone back with the hole in it. Then after we complained I got a a RAZR which I LOVED but I got water damage in it, so they gave me a crappy Nokia. Less than 2 weeks after I got it, it was turning off at least once a day. I went to the store and got the phone replaced. The man working took it in the back and said that he was testing it. When the new phone did the same thing again, we went back, and learned that there is no way to do testing. We got scammed.
Now I have the same phone, but I am going to complain sometime this week, and I BETTER get a good phone this time. Don't ever get this company.
Worst Cell Phone Company To Exist
LANSING, MICHIGAN -- I have to agree with the person from Lansing Michigan. My problem started when I signed my contract. I went through 3 yes 3 blue Razors with in 3 months into my contract. They insisted it was my fault. ... read full review5 Replies - Latest reply on 01/26/2010
I have had the pleasure of doing business with Centennial Wireless for the past two years. We have nothing but compliments and praise for the customer care reps at each store.
I come from an extensive back ground in wireless companies and by far Centennial Wireless rakes at the top for their efforts.
DP ~ Orange Texas