Unprofessionalism By Owner
HUNTSVILLE, ALABAMA -- Over the past year or so I have had nothing but problems with mechanical service from Century BMW. My sales representative, Rick, is the only person I will miss. I would bring my car in for routine service, only to return every time with a few days to 3 weeks with a greater problem than I had before. It appears that since my 2006 750LI reached 100,000I have had nothing but problems taking it into Century BMW. I have had my car serviced by dealerships in Atlanta or even Birmingham in the past and never had a problem mechanically. I have noticed mechanical problems or fluid leakage before it even registers on my vehicle. My car has always sat in a covered garage with a carpet underneath and pampered to the utmost. I remember once when they were returning my car to me while I was waiting outside I noticed "bird poop" all over the side. When the service person looked down at the door after he noticed that I was staring in horror, he asked me if I wanted him to clean it. What kind of question is that! Another time, a hose was forgotten, and the list goes on and on.
On my last service one of the mechanics had broken one of my buttons on my inside panel, and because the individual button could not be replaced, the entire panel had to be replaced. It took almost a month of pressing and pushing to get this ordered. I am not a gambling woman, but what would be the probability that one person could have this many problems with one dealership. I own a Mercedes as well, and the service has always been impeccable. I have never had to wait for a loaner vehicle, and at least they have a Starbucks coffee machine. But what amazed me today was the unprofessional response I received from George . After voicing my total frustration, all he gave away was excuse, after excuse after I noticed blue coolant fluid leaking from my vehicle this morning. No consolation. Just arrogance! when I told him to just leave my car alone and I would come and get it, his response was "Well, come and get it then!" And that is just what I did.
A nice gentleman at The Mercedes Dealership in Huntsville gave me the name of a gentleman who used to own a BMW shop when he lived in Australia, and come to find out, most of my doctor colleagues use him as well. I took my car directly to him after he told me to bring it straight to him. I did just that. I was totally impressed and I can't wait to see how he services my vehicle. I have even heard that the BMW dealership takes cars to him when their mechanics can't figure out the problem. I am waiting in anticipation. Anything has to be better than dealing with George and his mechanics at Century BMW. Unfortunately, the mechanics at Century do not realize that they put the lives of human beings at risk. Basic physics states that mass x acceleration equals 'Force". Imagine, a vehicle 4000 pounds traveling at 60mph, with poor mechanical service could easily calculate into "death".