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Century BMW

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Unprofessionalism By Owner
Posted by on
Rating: 2/51
HUNTSVILLE, ALABAMA -- Over the past year or so I have had nothing but problems with mechanical service from Century BMW. My sales representative, Rick, is the only person I will miss. I would bring my car in for routine service, only to return every time with a few days to 3 weeks with a greater problem than I had before. It appears that since my 2006 750LI reached 100,000I have had nothing but problems taking it into Century BMW. I have had my car serviced by dealerships in Atlanta or even Birmingham in the past and never had a problem mechanically. I have noticed mechanical problems or fluid leakage before it even registers on my vehicle. My car has always sat in a covered garage with a carpet underneath and pampered to the utmost. I remember once when they were returning my car to me while I was waiting outside I noticed "bird poop" all over the side. When the service person looked down at the door after he noticed that I was staring in horror, he asked me if I wanted him to clean it. What kind of question is that! Another time, a hose was forgotten, and the list goes on and on.

On my last service one of the mechanics had broken one of my buttons on my inside panel, and because the individual button could not be replaced, the entire panel had to be replaced. It took almost a month of pressing and pushing to get this ordered. I am not a gambling woman, but what would be the probability that one person could have this many problems with one dealership. I own a Mercedes as well, and the service has always been impeccable. I have never had to wait for a loaner vehicle, and at least they have a Starbucks coffee machine. But what amazed me today was the unprofessional response I received from George . After voicing my total frustration, all he gave away was excuse, after excuse after I noticed blue coolant fluid leaking from my vehicle this morning. No consolation. Just arrogance! when I told him to just leave my car alone and I would come and get it, his response was "Well, come and get it then!" And that is just what I did.

A nice gentleman at The Mercedes Dealership in Huntsville gave me the name of a gentleman who used to own a BMW shop when he lived in Australia, and come to find out, most of my doctor colleagues use him as well. I took my car directly to him after he told me to bring it straight to him. I did just that. I was totally impressed and I can't wait to see how he services my vehicle. I have even heard that the BMW dealership takes cars to him when their mechanics can't figure out the problem. I am waiting in anticipation. Anything has to be better than dealing with George and his mechanics at Century BMW. Unfortunately, the mechanics at Century do not realize that they put the lives of human beings at risk. Basic physics states that mass x acceleration equals 'Force". Imagine, a vehicle 4000 pounds traveling at 60mph, with poor mechanical service could easily calculate into "death".
     
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Likesbeefpies on 2013-12-23:
100k on a '06 750 is ancient. I've owned a 745 and 750 but know these cars are a sucker bet after 4 years and 70k miles.
Your little physics example was in error, replace 'death' with 'liability' which means you.
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Unauthorized repairs
Posted by on
I took my 2005 BMW X3 with 81,000 to Century BMW in Greenville SC with a complaint about sudden decrease in gas mileage. The service tech thought the problem would be spark plugs but agreed to run diagnostics first. He had the spark plugs changed and charged me over $250 BEFORE running diagnostics. Diagnostics found a hole in an air intake line. Another charge of approximately $800. I challenged the need for both steps and asked for the old parts. The technician insisted agreed to send them but only sent a couple of rubber parts which I guess was the air intake line. But no spark plugs. A conversation with the Service Manager got me no where. He did not even bother to actually understand the situation. Bottom line: my last visit to the only BMW dealer anywhere near my home.
     
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Anonymous on 2011-10-08:
Always put it in writing, when telling a mechanic or shop what to do with your vehicle. If not, it becomes an ugly case of he said/she said.
trmn8r on 2011-10-08:
If your plugs had 80,000 miles on them, it is quite possible they are part of the problem. If gas isn't burned completely, it goes out the exhaust unburned = bad gas mileage. Another cause could be ignition wires.

It is possible that diagnostics will not reveal weak plugs or marginal wires.

Did your gas mileage improve? If you DIRECTED the tech to run diags first, he should have. As J4A said, get it in writing! $800 for a professional to diagnose and fix an air leak is a bit absurd. I have an "indy" mechanic nearby who specializes in BMW. You need to find one of them to escape dealer rates.

This review reminds me that I should check my own plugs. My car has 62,000 miles and the mileage stinks.
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RIP-OFF!
Posted by on
HUNTSVILLE, ALABAMA -- CENTURY BMW OF HUNTSVILLE,AL HAS PROVEN TO SUPPORT AND USE UNETHICAL BUSINESS PRACTICES REGARDING THEIR CAR MAINTENANCE PROGRAM. I OWN A 2002 325i, WHICH I PURCHASED FROM THEM WITH 100 MILES ON IT. REGULAR MAINTENANCE WHILE UNDER WARRANTY WAS FINE, BUT AFTER THAT, WATCH OUT! RECENTLY, THE OIL COST $3.25 BUT THE LABOR TO CHANGE IT WAS $96.25!! EXCUSE ME?? IN ADDITION, THE BRAKE PADS HAVE BEEN REPLACED 3-4 TIMES IN FOUR YEARS, A DOME LIGHT WENT OUT AND THEY CHARGED $17.00 TO CHANGE THE BULB, A HEADLIGHT WENT OUT 3 TIMES IN 4 YEARS...AND THE BULB COST $60.00! THE LABOR COSTS ARE AS MUCH AS THE PARTS, BUT MOSTLY, THE LABOR IS NOT EQUITABLE FOR WHAT THE JOB WAS!! AND I'D LIKE TO KNOW WHERE I CAN GO TO STOP THIS AND TO PROTEST. I CONTACTED THE DEALERSHIP OWNER, GEORGE JONES, AND HE WAS A TOTAL ASS. HE SAID THAT BECAUSE WE AGREED TO HAVE THE WORK DONE, HE WAS COVERED LEGALLY. YES, WE AGREED TO THE WORK, BUT ONLY BECAUSE MY SON NOW DRIVES THE CAR AND HAD TO GET BACK TO COLLEGE THE NEXT DAY! THERE WAS NO TIME TO TAKE IT ELSEWHERE, NOT TO MENTION THAT WHEN WE BOUGHT THE CAR, THEY WARNED US AGAINST TAKING IT ANYWHERE BUT CENTURY BMW FOR REPAIRS...DUE TO SPECIAL OIL, BLAH, BLAH BLAH. WE HAVE A FREE ECONOMY BUT WHERE DO CONSUMERS GO TO HALT SUCH UNETHICAL PRACTICES. ARE THEY JUST ALLOWED TO SPEW FALSE ADVERTISING AND THEN RIP PEOPLE OFF? WE WERE VERBALLY COERCISED TO SERVICE OUR CAR THERE, AND THEN FOUND OUT WE COULD HAVE TAKEN IT ELSEWHERE FOR REPAIRS AT A MUCH LOWER COST...WE GOT SLAMMED! I WANT EVERYONE AND ANYONE TO KNOW THAT THIS DEALERSHIP PRACTICES NOTHING LESS THAN THIEVERY, SO IF YOU LIVE IN AND AROUND THE AREA....STEER CLEAR OF CENTURY BMW OF HUNTSVILLE, AL! MY LAST BILL WAS CLOSE TO $2600.00!! I COULD HAVE GOTTEN A NEW ENGINE FOR THAT PRICE, BUT THE REPAIRS WERE NOT ANYTHING OF THE KIND..MOSTLY ROUTINE WORK. I AM LIVID!
Company Response 05/17/2010:
Mrs. Ceci’s son drove the BMW and they brought it to our shop for service and repairs. The vehicle had approximately 67,000 miles and we provided an estimate for oil service, overhead bulbs, door trim repair, brake fluid flush, high beam bulb replacement, right front lower control arm and bushings, rear brake pads and rotors, 4 wheel alignment and rear wheel bearing. We called Mrs. Ceci and she advised us to call her husband to approve the repairs. We called the husband, he approved the repairs, and we completed the work on the vehicle. They picked up the vehicle and paid the bill.

A few days later Mrs. Ceci called me accusing us of ripping them off. I informed her that they could have come in prior to the repairs being done and we would have been happy to have a technician show them what we had recommended for the estimate, but if they didn’t think the vehicle needed the suggested repairs they should have brought that up prior to the work being done.

I’m always happy to help discount the parts or labor for a good customer prior to the work being done, however when I receive the call after the work was approved and performed and being accused of ripping somebody off there is not much that can be accomplished…….

     
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*Brenda* on 2006-08-24:
That's BMW for ya. We have a BMW 328i and the break pads need to be replaced. We have to go order them directly from BMW and bring them to a brake place to get done. You can get your oil change elsewhere but it still costs like $80.00. They are a pain in the butt!
Hugh_Jorgen on 2006-08-24:
Your college-aged son can't change a headlight or dome light or even change his own oil? If you are captive to the dealership, don't be surprised when you pay their high prices - after all, the service department is traditionally one of the biggest money makers at the dealership. I've had a couple of 5-series through the years and never had a problem with finding a good local mechanic to do about 80% of my work. For many things, brakes, belts, hoses, oil changes, etc a car is a car. Find someone locally you can trust.
Anonymous on 2006-08-25:
enough said
Anonymous on 2006-08-25:
That’s not that bad compared to a Jag!
ChuhBaca on 2006-08-25:
There is a reason that they continue to get away with overcharging; people keep going back and paying it. This doesn't excuse the manager for being rude, but stop giving them your money if you don't like the service! Your getting this backlash from the majority because, by continuing to financially support less customer-friendly businesses, you help encourage this in other businesses! In the end, we all suffer because people won't take their money elsewhere!
lepearso on 2006-08-26:
Go about two miles west on University Drive to VW/Audi of Huntsville. Their price is a little high, but their service is great! And if you really want to get those guys at Century, trade that Beamer in for something else at another dealership.
ginac on 2006-08-30:
I appreciate all your input. Basically, I was naive and figured that the car would be serviced the proper way. I want to drive a safe car. Aside from some of the comments, I.e., Hugh Jorgen---no, my son is not mechinially inclined because my husband isn't...so don't attack my son because BMW is a highway robber, thank you very much! Your comment has nothing to do with BMW service. I appreicate everyone's input...and I have learned a very hard lesson. Also...you are right...no more German cars for me!
ginac on 2006-08-30:
Jay D...you may as well be writing in capital letters as I could hear you "screaming" in your reply to me. Your comments are unhelpful...but thanks anyway. Who died and left you boss of attacking advice. Thanks for nothing.
ginac on 2006-08-30:
Lepearso---does the Audi dealership repair BMW's? Thanks for you helpful advice. I will have to keep this in mind. Honestly, though, I hope to find an honest mechanic in my area. I think all the hype about only bringing repairs to the dealership is just a bunch of nonsense.
irate1 on 2006-09-01:
ginac,

Many of the repairs done on Saturns can only be done at the dealership. Three examples are the ignition switch, the BCM and the ECM. Independent shops do not have the equipment to program them and Saturn and GM have not divulged how to do it for security reasons. Their security I might add. Replacing the Ignition switch and key, a relatively simple task will produce a car that will not run until the passcodes as they are called are progammed into the computers. Most GM cars have this same system that is supposed to be a theft deterrent.
lepearso on 2006-09-07:
I don't know for certain that the Audi dealer can work on BMW's. I assume that they are able to work on models that are not under factory warranty - I doubt they would want to touch one that was still under warranty for liability reasons. You may want to give them a call and find out for certain.
blackwidow on 2006-10-19:
If you were married to his wife you would be an ASS too. I also have a BWM, I luv it BUT I do not take it to the dealer. I don't know what part of town you live in but let me recommend someone that is really good & reasonable.

Euro Tech
8211-B Stephanie Drive
882-7111
ask for Ken Bigger he is a BMW Master Technician, they do great work
pagame on 2007-04-14:
I had a 99 528i and never took it to BMW for service because of those very high prices. Some other foreign car service shops are a lot cheaper and use oem parts if requested. I also look in eBay and other internet sites for cheaper parts. But then again my beamer never had any major issues ( its a good car ) Shop around for service
Evilt on 2008-01-23:
If you take your car to a dealership you are going to pay dealer cost. I myself owen a BMW and Audi and the Bmw dealer treats me very well. Whenever I need my car serviced all I do is call and set it up and they will have another there for me. Which more than the Audi dealer does every time I bring my Audi in the is so much disrespect in that dealership it isn't funny. I have to fight with them every time I take my car in for some warranty work they tell me every time that the car is not covered when I have the papers saying that it is. So if you are going to have a high maintaience car than be read to pay the price of it.
clyde8158 on 2008-01-25:
I thought it was just me. On November 23,2004 my BMX X5 was hit and I took it to be repaired at Century BMW in Huntsville,AL and have not encountered not the same problem but,poor service as well. To date my vehicle has not be repaired and the insurance company has paid them for the work that should have been done. They said that my truck had extensive damage to it, yet they said that it was only 6000.00 worth of damage and not enough to total it out. I did the same ask to speak with George Jones whom I thought that would be able to assist me in this matter...oh by the way I have used all of the rental coverage I had. Therefore, because of the shops delay and it's past thirty day I inquired about them now paying for me to be placed in a rental since the delay was on their part and Mr. Jones informed me that repairs can take up to six months and that they do not assist with rentals. Yes,he was a rude Ass and could not believe in was the one in charge, I thought customer service was important, I guess not to them. So, if you don't want to experience any nightmares my suggestion is stay away from Century BMW in Huntsville, AL
dwh84 on 2008-01-30:
I totally agree. They have terrible customer service. Thankfully, I just had to order some parts from them(which they got wrong and I'm waiting another week) and I didn't have the experience of buying a car from them. They couldn't care less if I was even in the same room. I almost called the owner but I decided that it would probably do no good. I see now that I was correct in my assumption.
usala on 2009-07-06:
I have low profile tires on my BMW. After around 18k miles I was told the front tires needed replacing. And that I would need rear tires in about 2k more miles. I paid $900 for two new rear tires back in March.

When I recently took the car in to have the two front replaced, I was told the two back also needed replacing again. I was told they are worn badly and need to be replaced. I have 6k miles on these rear tires and I was shocked and could not believe what I was being told.

I changed my mind and did not have the two front replaced. But rather, I took the car to 2 different tire stores in Huntsville. Both tire stores told me the rear tires were perfectly fine and that I still have probably around 5k miles on the two front.

I'll let Century BMW do the standard/routine maintenance they will do that was built into the price of the car. Anything else, I will take elsewhere to have service provided.

From my tire experience, I don't believe they give you good information and are all too quick to find ways they can bill you. I have since found I could replace all four tires for around $900. I guess I paid around $400 labor to have the front two tires replaced. Dealing with Century BMW is a buyer beware situation. I did not do my home work in my initial dealings with the replacement of the two front tires. I did not know that I needed to do so. I trusted the information they told me. I may be wrong but it's my perception/experience that you should educate yourself and even seek other views/advise when the Century BMW service department advises that you need some type of service work (and that is a shame).

Nohandle on 2009-07-06:
Usaula, you're a new member and welcome aboard. You stated the mileage on your BMW but not the age of your vehicle. Some among us put few miles on our personal vehicle but have had to replace tires due to the age, not mileage. I don't go to a dealer except for warranty work. I learned that lesson a number of years ago.
kmwoods on 2011-06-29:
I have a 2001 330i. I used Century while it was in warranty since I bought the car there. After that I do most everything. For oil changes, get an oil extractor...google it. Don't buy BMW oil, but another synthetic oil. They will always say theirs is the only product you can use. Ha! Learn your lesson..with ANY car, take to a good independent shop or DIY. http://e46fanatics.com is a good place to start.
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