Century 21

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Physically Threatened Our Family
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ABINGDON, VIRGINIA -- Century 21 Shamrock Realty, Unethical in Every way!
First, let me start by saying that anything typed in Caps is for emphasis on that particular word/sentence,(like many other posters on this site) I am not yelling. These incidents occurred between September 2007 and January 2008. I have thought this over very thoroughly before posting my review, to make sure it is NOT just an emotionally charged rant but a factual account of the events that took place...

All seemed well upon meeting a buyers agent at the prestigious Century 21 Shamrock in Abingdon, VA. She took us out to lunch after showing my family the home we were planning on purchasing. Subtle little clues began to appear during negotiations, that perhaps she wasn't entirely on "our side", we brushed them aside at first due to the excitement of beginning a new chapter in our new home "to-be".

Soon enough conversations were conveniently forgotten, items that were supposed to be included with the sale price of the home grew price tags out of nowhere, we had caught and confronted her in numerous lies about this. When approached, she never seemed concerned on our behalf. She had no clue as to whether or not inspections and appraisals had been completed in the timely manner they were supposed to be. Keep in mind she was signed as OUR representative during this time and that is an agents job (to make sure everything in done in a timely manner and to the satisfaction of the client).

THE DAY BEFORE closing there was still no word as to if it would happen as scheduled (the mortgage company was still waiting to get the appraisal back), yet she told our LARGE family and house pets to "Come on down, everything will be fine" we were moving WAY out of state and had no choice but to come, the trailer with all our belongings had left the day before. A little behind in our traveling schedule (because of the closing on our home, and saying goodbye to family and friends),we drove straight through the night so we could be at our "closing" on time the next morning. Had our cell phones on us and active the whole time, expecting some sort of news.

Drained and SO tired we made it to closing shortly after arriving in VA only to find out the mortgage had been denied that morning. The entire team at Century 21 Shamrock, and the homeowners we were trying to buy from knew this but waited to tell us until we arrived... AFTER an 8 and 1/2 hour drive and no sleep. Funny they had been informed before us considering we were the ones applying for the loan-which IS on the mortgage company, but some more notice would have been nice. At least then we could have caught a few ZZZ's and rescheduled so we could have been a bit more "clear minded" and "on the ball" and ready to catch them during their deceit, instead of days later when it all sank in.

They miraculously already had the contract to rent this property for (2 months) drawn up before our arrival, so you know they had been hard at work and already informed of the mortgage companies decision. They refused to show any of the water and septic inspection paperwork for the property, telling us, "well your not buying it yet" only to later say they showed us. BY LAW in the state of Virginia, water and sewer/septic testing MUST be done, so even though the purchase had fallen through that morning, the proof of testing should have been there. If it had been done, what was the problem with showing us? We were going to be living in the home, shouldn't we know if the water was safe for drinking? Or more importantly, were they expecting the mortgage to fall through because they knew more about how the market in this area worked?
**NOTE-when buying or selling a home, you sign or initial EVERY page pertaining to inspections, for the seller, buyer and companies protection. ETHICALLY Realtors are required to provide you with copies of EVERYTHING signed/initialed ON THE DAY YOU SIGN IT!!!** IF we had signed or been shown those inspections (which we were not) we would have copies of them, we have copies of EVERYTHING else!

They refused any negotiations on the rental price for us, $2,000 a month is ludicrous for ANY property in Russell County (we later found out), refused any negotiations that would subtract this large amount of rent from the sale price, which usually is the norm when you are trying to purchase the home. It was a take it or leave it type of deal, and my family with nowhere else to go was duped into signing.

Our family being new to the state was a huge disadvantage for us, we were dependent entirely upon the referrals from Century 21 Shamrock
when shopping for mortgages. It was our belief only Local lenders would write on the property after failed attempts with National companies who tend to have stricter policies. She referred us to "wonderful" lender after lender (who would not write on the property due to its uniqueness, water system and acreage), never suggesting the local banks (who SOME SAY would have written on the property had we come to them FIRST).

We were also unfortunate enough to receive some horrible advice concerning credit scores. Our "agent", who should be experienced in the process of applying for mortgages, was asked what effect all these attempts would have on a credit score. Her response,"Oh, it doesn't matter when applying for home loans, they don't impact it at all." FACT- you may hit your credit for mortgages repeatedly without it effecting negatively, but only in a (if memory serves me) 14 day period- it will only count as one hit.
* I am saying her "advice" was WAY wrong, not saying that we were not responsible for checking into it, we should have but know better now, lesson learned.*

During this time we had kept in close contact with "our representative" and the broker, hoping to get certain question asked about the water and septic...since we were still trying to purchase the home, we wanted the results.(we also had a family member fall VERY ill that was taken to the emergency room and treated, by the doctor after tons of testing, for water contamination-WE NEEDED THOSE RESULTS, nobody in the home touched the water after that) Typically the results are given BEFORE signing ANY contracts. We had also inquired as to why the home was still actively on the market. While reviewing the rental contract we realized where it said "property is to remain on the market and available for showing" was CROSSED OFF and INITIALED by BOTH PARTIES!!!

We have small children in the home and strangers pulling into the driveway while the kids were playing outside made our family EXTREMELY uncomfortable. Especially because some of these people had persisted in asking us about the property (some of them appeared VERY UNSAVORY and had attitudes with us, like we should show them the home) and drove by on multiple occasions at any given time, their "visits" were unpredictable.

The broker became VERY agitated by our inquiries and said "oh well, too bad, we will NOT take the home off the market, we do NOT have to show you ANY inspections" at times she would say "you were already shown them and satisfied" ALWAYS with MAJOR attitude. Even after we pointed out that by crossing off that statement on the contract and initialing it, meant the property should NOT be listed while the contract was in place (our lawyer at the time agreed, but unfortunately was not of much help...ALWAYS in court). We had tried to also to speak with the homeowner about it, who simply said "we didn't mean to cross that off" (YET THEY DID AND HAD INITIALED IT) Before then we had what we thought of as a "good relationship" with them.

ANYWAY, after so many failed attempts due to being directed to STRICT LOCAL LENDERS and not staying in the 14 day credit time frame. A credit score that was PERFECTLY FINE to start with "had too many inquiries" and we wanted to wait a few months before trying again for a mortgage on the home. We had 2 mortgage companies lined up (one who was extremely helpful and counseled people with credit scores as well), who wanted us to wait till the "few" points lost from all the inquiries recovered, then they WOULD MOST CERTAINLY write on the property (the underwriters had already reviewed it and said they would write on the property if we waited). This would take approximately 3 months-6 months MAX as long as we stayed in good standing with our bills (which was NOT a problem).

We went to a lawyer and had a lease purchase agreement drawn up to propose to the homeowners since Century 21 Shamrock had failed us repeatedly in such a short time. The proposal consisted of 8 months rent at the $2,000 a month and paying half the cost for a new water system (since it was repeatedly brought to our attention that mortgage companies do not like to write on properties with spring fed water systems) and the promise to secure financing at the end of the 8 months. Most all of the language about up keep to the property, that was in the first lease, remained the same. We did however ask that they stop showing the home and at least take the address off of the listing, or remove it all together as previously promised.
*It is a simple thing to put the listing back up if we failed to purchase.*

We waited on pins and needles to hear if our proposal was accepted. The DAY BEFORE our original contract ran out we were told that we were going to be asked to leave. Beside ourselves and with no plan B we started talking with the lawyer again, but this time to see if they could negotiate a few more months for us so we could pack our newly unpacked belongings and find a new home.

One day we came home to a message on our machine after looking at homes. It was the Broker who was simply returning one of our calls. Fortunately for us the broker, her husband (who is NOT an agent), the buyers agent(our agent) and the sellers agent were unaware that the phone was not hung up but put on speaker. I have to this day, them recording themselves on our answering machine laughing at us, calling us names, saying watch out when they talk to us and make sure you have a witness( we had given them no reason to need one, just uncovered all of the lies they had tried to pull), then saying that if they had to come out to the property they would have to "Break our knees and throw us in the waterfall".
Particularly disturbing because the property had a waterfall on it and if you were to fall or be thrown from the top, the result would most assuredly be death.
They were FIRED IMMEDIATELY and made aware of their blunder, NO APOLOGY WAS EVER GIVEN (the least they could have done).

When our rental contract was up (NULL AND VOID) they refused to release the $1,000 escrow payment we had given them, when it CLEARLY stated in the contract that it was to be returned to us. Keep in mind that was NOT the damage deposit, the homeowners (on the day of signing) had received an extra months rent for that.

The company and the homeowners wanted us out BAD after this, we needed more time yet no further negotiations were able to be made as a result of our firing them. Lawyers stepped in and did the talking for us since the owners, who had previously been so nice to us, would not even speak to us. All we had tried to do was buy their house. We paid 2,000 dollars each month we lived there. They had told us numerous times NOBODY would EVER make us leave, it was our home. It was a very disturbing situation. A horrible way to spend Christmas for ANY family, our children didn't even have a tree due to the upset of moving.

During the time we were trying to move, the seller agent's vehicle was spotted parked on the property at many times (by our neighbors) without her anywhere to be found. She repeatedly did "drive by's" at all different hours on any given day of the week for the sole purpose of spying on our family, if she was to be showing the home we were supposed to have 24 hour notice. After being told to stay away and find another agent to show the property, due to the threat made on my family, she continued these impromptu drives to an area she had no reason being at.

We read and reread Realtor ethic and landlord ethic, yes they have the property to concern themselves with, yes the property is to be made available to them with 24 hours notice, but if you read a little further it says that this is NOT for the intent to disrupt or harass the tenants and is not to be abused.
*If the landlord cannot determine whether the premises have been abandoned by the tenant, the landlord shall serve written notice on the tenant in accordance with § 55-248.6 requiring the tenant to give written notice to the landlord within seven days that the tenant intends to remain in occupancy of the premises. If the tenant gives such written notice to the landlord, or if the landlord otherwise determines that the tenant remains in occupancy of the premises, the landlord shall not treat the premises as having been abandoned.*
(And most certainly NOT have their agent drive by constantly to see what we were up to)

When renting any property the renters have a right to live in a peaceful manner and not be harassed in any way, even when being asked to leave. If questions arise about the condition of the property an inspection should be scheduled and followed through in a tasteful manner.

Before this agent had started doing her drive by's an inspection had already occurred, the owner himself had been assured the property was not abandoned and the tenants had made it a very pleasant, "cozy" home. There was no reason for her continued "stalking", she went beyond the duties that are set forth by ANY company, and you have to question her mental state to behave in such a way. The home is about a 45 minute (or more depending on the route you take) drive from the Realtors office and at the time the only property they had listed in the area. I know for a fact that the Realtor in question did not live anywhere near the home, and was not visiting anyone in the community, it is a VERY small community on the very edge of the town. It only has one road, directly in front of the home, that leads in and out. People in the community were calling my family to let let us know she was driving around and parking on the other side of the property.

I warn any and all people looking to buy or sell their home to STAY AWAY from Century 21 Shamrock and all their agents.

P.S. the property mentioned above is in Southwest V.A.,
at the time it was listed at $259,900 and had been on the market for over a year and already reduced. Our offer of $245,000 had been accepted, our second offer (made right before eviction) of $215,000 was laughed at. The property is now listed at $199,900 and up for auction. I warn anyone looking into that property that would be depending on a mortgage. No company would write on it (during the time) due to spring fed water system, guest house built WITHOUT permits, amount for the area and the amount of acreage.(homes in that area usually go for 40-90,000) Only local banks have CONSIDERED lending, but then backed out due to the obscene price for the area and there being no available comparables. (comparables usually need to be sold in the past 3 or 6 months) depending on their rules something to take into account when shopping for ANY home.
You also have to wonder about their marketing strategies, I know it is wonderful to get top dollar for your home, nut I have seen SO many properties listed with them, still around the same price that they were listed for this past summer. How long are you willing to have your home up for sale? Years?
Read 31 RepliesAdd reply
User Replies:
Anonymous on 05/09/2008:
I would absolutely love to hear the other side to this complaint. The poster asserts at the end that no lender will write a loan on the property. Earlier, the post says that local banks would have written loans on the property 'in the beginning when we had more money'. The bottom line appears to be that the buyer was unable to secure financing (due to a mixed condition of property traits and lack of financial resources). Accurately, the buyer had a lease purchase agreement during the term of which they were to secure financing for the purchase. The buyer could not secure financing and they were evicted. No wonder the sellers won't speak to the buyers...they lost the sale and are now auctioning off the property at a $60K price reduction. I'd be a little 'testy' too.
newtoswva on 05/09/2008:
To whomever last commented,
Financing or no there is NO excuse for the poor behavior, physical threats and lack of moral of such a "prestigious" company.
And FYI at the time of the $215,000 offer we had miraculously been able to secure financing with private lending help, it is the owners own fault that they are now having to list it a $60K less.
newtoswva on 05/09/2008:
And if you want the other side of the story, just ask them, DUH! but there is no reason I would lie, I still have the recording I think I'll ALWAYS have it, it's not something you just delete.
Anonymous on 05/09/2008:
newtoswva - Please control your anger. I am aware I could ask for the other side...no pubescent 'DUH!' is required. There are plenty of people who will lie about $2.60, let alone $260,000. So, "Why would I lie?" is not a valid response. As to the threats, the responsible employees were fired. Yes? If you were genuinely fearful, did you go to the police? Did you make a copy of the recording and give it to the police? If so, were the employees arrested? Convicted? Or are you over-reacting to their very inappropriate and childish conduct? You allude that one employee was behaving in a manner consistent with stalking while you were moving out. Did you notify the police about this? Anyway, since you were being evicted, it would not be unreasonable for the agent to carefully watch the property. The conduct of your agent was far from wholesome...you anticipated closing and they misled you and instead gave you a purchase-lease agreement. One last thing disturbs me about the post. You still seem to like the property, despite the numerous defects you listed. You liked it enough to offer $215K, the maximum amount of financing you could secure. Additionally, you persisted in trying to do business with a company whose employees had threatened you, lied to you about closing, and lied about providing you with sellers disclosures. It all seems somewhat fishy...and I am sorry that I tripped your anger switch in trying to understand the situation. That concerns me more. If you will get so upset with an anonymous person in a help forum, I shudder to think how you may have behaved in person during this very troubling event in your life. I wish you well.
Anonymous on 05/09/2008:
Wow, that's the Century 21 story from hell. Sorry you never even ended up with the house you wanted out of it too. If the lenders were not going to write the loan that may have been a sign from above to walk. Lots of houses on the market right now, you will find something. Be happy you're not in California, that same house could have been $1.5mil easy due to the land.
newtoswva on 05/09/2008:
I am so sorry that you would view the word DUH as an expression of anger. If you check the dictionary-duh(used to express annoyance at banality, obviousness, or stupidity.) I was expressing the obviousness of your comment. If you HAD "tripped my anger switch" I would have thought of a lot more creative ways to express it, believe me on that. "Why would I lie?" is valid response, I am way too intelligent to lie about something that could result in a slander lawsuit.
Yes, my family was genuinely fearful. Yes, we went to the police. No, they didn't do anything. No, the employees were not fired because it was the owner/broker herself that had taken part in the conversation threatening my family. No, it more than likely was not a direct threat, they were talking amongst themselves saying "if they were to come over" which is probably the main reason legal action could not be taken. My point of this whole story was to show the characters of the staff at Century 21 not get into a technical debate with a stranger. Yes, our financing fell through and I am sure the company was just as upset about this as us, but the WHOLE point is that there was NEVER ANYTHING done to them that could make our family deserve the way we were mistreated.
If you check with the Better Business Bureau I don't even think they are members, I could not find them when filing my complaint I had to put all their information in. I also have a complaint getting sent to the Realtors Association, so hopefully I can prevent them from duping and taking advantage of someone else.
If you know anything about Southwest Virginia you would know almost everyone knows each other, the towns in question are very close nit communities. Our family as "the new comers from up north" were just "being scared in a new place and all" in the Magistrates opinion. I decided to drop any sort of legal pursuit because our family had to direct their attention and finances to moving.
Yes, we were still interested in the home and completely revolted at the same time, it was a very trying and confusing time for our family. We had just moved VERY far down south (states and states away) from our previous home. I also have a child who had to change schools for the third time in the same year and was not looking forward to putting that child through the school change again so soon (had just started making friends). We were completely worn out from all of the moving and emotional aspects related to moving and were not looking forward to doing it again. We had been doing everything ourselves and if you have ever moved 1 household worth of stuff by yourself you would understand the situation we were in having 2 households worth and only two able bodied people to move it with children and animals underfoot.
We were also on a MAJOR time crunch to find a home that would accommodate our LARGE family on such short notice. It also had to be empty and in move in condition. I'm saying short notice because the owners told us MANY times "we will work something out", "it's your home","don't worry" they stretched their denial of our proposal out till the last day of our contract.
As for your reference to "$215K, the maximum amount of financing you could secure" How dare you? How would you know? Usually when making offers you give lowest to highest, correct? If they did or didn't counter offer is on them. We did not offer them more than $215,000 because after living and researching the area we had realized how overpriced the home truly was. Top that off with the mortgage crunch and poor housing market everyone is experiencing, you now have a home listed under $200,000 that could have been sold for over $200,000
As for us doing business with a disreputable company, like I said, we fired them. What I didn't say Mr. Nosey is that we had hired a lawyer and were negotiating directly with the owners and their lawyer. I was trying to shorten the story a little bit because it is long enough as it is. Excuse me for leaving out a FEW details of person information, I had no idea I would need ALL the details (even those not pertaining to the companies actions) when speaking about the behavior of said company.
I had spoken to our lawyer numerous times about the stalking, because these days if you want to file charges you need one to back you up when it goes to court, your taken more seriously with a lawyer by your side. His suggestion was to "get out as fast as you can the situation seems to be increasingly dangerous" ,since I had been unable to catch her in the act with my camera, I was focusing all of my energies on moving, not stalking a stalker.
You go ahead and "shudder" to think how I may have behaved during this troubling time. But when it comes to your family and those you love, you'll do anything to protect them and keep a roof over their heads. I'm surprised by the amount of restraint I showed during that time (I had one verbal dispute in which no THREATS were ever made or ANY physical violence shown), you don't threaten my family, you don't scare children or lie to them, you don't throw them out on the streets in the middle of winter...I could see maybe if rent was never paid, but it was paid and each check was cashed.
So stop debating with me, I put this up as a character reference, you can view it as "fishy" all you want. I am just hoping to save someone the trouble we had the unfortunate luck to go through.
Anonymous on 05/09/2008:
Thank you for responding. Using "DUH" in one's opening comments is simply not regarded as mature behavior. Your original post was not clear on the firing. I now understand that, based on the misconduct of the employees, you fired the firm. The police and the local magistrate were unimpressed that the threats were genuine. I tend to agree. They were stupid and childish AND grounds to fire the firm. But criminal? Nope. Based on your comments about the 'close nit'(sic) nature of Southern West Virginia and using the Paris Hilton-esque 'duh' to express your 'annoyance at banality...' it is easy to see why you may have had some problems with the locals...your comments belie contempt for them as gap-toothed cast members from "Deliverance", stalking and plotting against the innocent family of Northerners. I mean this very gently...you come off as an arrogant Yankee. Even if the perception is erroneous, people will make it. Having an 'up North' attitude in So W VA can be a real disadvantage. No my friend, I was not being "Mr. Nosey". If you stick around the site, you will find that the regulars here often try to get more detail from complainants. (Some are not very gentle about it!) If we did not, the site would be valueless to consumers because the posts would be little more than electronic graffiti where unhappy people could bash businesses in anonymous posts. In fact, many regulars regard me as a steadfast champion of the complainants. I don't bash others for sport. But, I always subject the posts I review to the same level of scrutiny. I am sorry if you see yourself above being scrutinized like all other m3c posters. I shall engage you no further. I have my opinion as to the legitimacy of your complaint, and we simply disagree. Others here may support you. I cannot. Despite our disagreement, I sincerely DO wish you well.
newtoswva on 05/09/2008:
Just so EVERYONE knows, while my comments may "belie contempt for them as gap-toothed cast members from "Deliverance", stalking and plotting against the innocent family of Northerners" I was in fact BORN AND RAISED in the south, lived up north in my later years and have since then returned to my roots...I was speaking about the towns in which the home is located and have EVERY right to so since I have lived there. If you go a little further to the some other towns, you'll think you are "up north".
I am NOT above scrutiny but DO NOT need anyones opinion as to the legitimacy of my complaint, believe it or not its up to you, like I have said I am only here to HOPEFULLY prevent this from happening to at least one more person. Or at least make you think twice before signing a dual representation by ANY real estate company.
And if there was a place for m3c posters to download their audio clips you would have your proof of my claim. Enough said.
jktshff1 on 05/11/2008:
If you DO NOT need or WANT anyone's opinion WHY did you post?
Anonymous on 05/11/2008:
jkshff1-It really wasn't intended to be a 'post'...it was a rant. The OP waived some emotional charges ('evicted at Christmas', 'threatened'...blah, blah, blah) and expected everyone to give her a pass and avoid doing business with the realtor in question. I deplore people who come here to do a drive-by character assassination on a business and then want to walk away without being questioned. Allowing disgruntled types to do so is like letting malcontents spraypaint graffiti insults on the town water tower. Jeeez...and I'm not a real fan of realtors in general.
newtoswva on 05/11/2008:
When listing something under the complaint category, it is for exactly that purpose, it was not listed under inquiry or ask a question. If you have nothing better to do that give people a hard time about the terrible things that have happened to them, fine. But this was a REVIEW, not to get other peoples OPINION on what might or might not have happened in MY situation. Complete strangers you all are, in my shoes you are not. I gave MY review of a company and their behavior/practices, so that IF by chance someone is about to enter into a similar situation they might think twice about it. Call it a "rant" if you must, but that is EXACTLY what the purpose of this site is, to give someone a chance to voice personal accounts of what happened when doing business with certain companies. Hence the name My 3 Cents.

DOC J- take a long hard look at yourself, you've been a member under this name since March of this year and you have over 400 "comments" to other people, yet nothing of your own posted, no reviews, no questions. Can you not handle being picked apart yourself, or do you just NEVER need anyone elses opinion because you are so perfect yourself?
GET A LIFE!!!! Not EVERYONE on the planet needs your advice!!
I am pleased you are oh so knowledgeable on EVERY category on this site, but what's next? Do it yourself surgical advice over the internet? Give us all a break and apply your vast knowledge to actual productivity. Get up and off the computer and DO something! Take into account that some people do come here expecting to post their reviews, simply for the fact of educating the public so everyone can make more informed decisions. And since when am I a "HER"? Should we add Psychic to your ever growing list of accomplishments? That would be the only way you could know if I was male or female. The more I read your posts the creepier you sound. Thought you were going to leave me alone? Or can you not even stick to your word? WAY TO GO!!! I feel sorry for all the other poor people you have been harassing. It is so sad that you apparently have nothing better to with your life.

AND FOR EVERYONE'S INFORMATION, I was thoroughly questioned already and believe that I have answered just about every question you could have without divulging all of my families personal information. Like I said earlier, go ahead and don't believe, pick apart my review and think it only and emotional rant. I will say only one more time that if this was not true, and I did not have a recording of the people in this company (who I'm pretty sure would know who I am after reading this) then I would be opening myself up to a MAJOR slander lawsuit. Take that into account before attacking me.
Anonymous on 05/11/2008:
"Complete strangers you all are, in my shoes you are not."

Yoda? Is that YOU?
Love, Luke
PS: ET says, "Phone home".
newtoswva on 05/11/2008:
Again, GET A LIFE! I wish I had control over your compulsion to type and click, but alas I do not. Funny you would comment just to try to make fun of me , yet you are ever more making a bigger fool of yourself for even bothering. In your OWN words during a previous comment you say "I shall engage you no further", if you can't even listen to yourself why would you expect others to? Guess maybe I tripped your anger switch a bit?
And if I'm Yoda, that would make me male, correct? So would you then be wrong in assuming I am female?
Thank you for the awful taste in my mouth from being graced by your presence once again. But seriously, you sicken me, please leave me alone. Your comments to others bumped up from 430 something last night, to a Whopping 478, so sad :-(
As you'll be able to see, any and all of my comments are on MY review defending myself from your troubled soul..thanks for the phone home comment, but I believe I am more sane than you.
Anonymous on 05/11/2008:
Yep...just sittin' here in my torn bathrobe...my underfed cats twisting around my ankles...bottle of cheap scotch in my hand...compulsively clicking for fun from under my tinfoil hat as I pop Thorazine into my mouth. Anything else, Yoda? Based on what I have seen in your conduct on this site, I can only imagine the level of Hades you put the poor seller and their realtor through. Did you shriek at them...instead of typing in all caps? Seriously, if you had a serious complaint of being threatened...the police would have acted upon it. They did not. Instead, you keep a copy of the incriminating tape to wave about your head as 'evidence' of the realtor's dastardly 'threats' of real physical harm. If you had a real case against this realtor, you would be spending your time and effort with an attorney or pleading your case before the realtor's licensing board, rather than engaging in 'swap insults' with an anonymous blogger on a consumer site. Too, I find it interesting that you seem obsessed with tracking me, keep track of the number of my posts, and my comments. Cyber-stalking, are we? It is always amusing when an irate poster attacks someone on this site on the basis they 'have no life' because they are a copious poster. Yet, such attackers never stop to think that they, likewise, have sufficient time to read the copious posts by others who 'have no life'. Thank you so kindly for giving me something to do. Chain-smoking cheap cigarettes and compulsively scratching myself gets tiresome. Got to run...I think someone fell into the pit I dug behind the barn.
DebtorBasher on 05/11/2008:
"Your comments to others bumped up from 430 something last night, to a Whopping 478, so sad"

Sadder is the person who keeps track.
newtoswva on 05/11/2008:
OK, sure. Fault me for having a good memory now. I love how certain somebodies get their kicks out of bashing people for no good reason, other than boredom. Thanks for junking up my review guys! Way to go, hope you all feel big and bad and like you've accomplished something today.
Anonymous on 05/11/2008:
Newtoswva, not everyone here bashed your review. You did receive three votes, not bad for your first review. You must remember this is an open forum so most reviews receive positive and negative comments, just comes with the territory.

The good news is your review will get indexed by Google and others and will become part of the permanent record of M3C's. It will be around and on the Internet as long as M3C's is around for all to read. So anyone doing a search on Century 21 Shamrock in VA should come across your review and see it as a warning to keep their eyes wide open at all times.

If you type "Century 21 Shamrock" (with quotes) your review is already number five in Google, good job!
Anonymous on 05/11/2008:
"Way to go, hope you all feel big and bad and like you've accomplished something today."
Yep. Does that mean our work here is finished?
Anonymous on 05/11/2008:
I voted 'very helpful' too. It will help 'spread the word'.
newtoswva on 05/11/2008:
Filing an ethics complaint isn't as easy as some are making it out to be. You can't just go and sit in front of the realtor's licensing board and complain to them about the realtor. You have to submit a formal complaint in writing (which I did). And it's the National Association of Realtors, in case anyone ever needs to file a complaint of their own you have to find the branch in your area (you can file in any jurisdiction where the realtor/s in question are a member, usually where the grievance occurred) and get them to mail you the forms or you can download and print them from their website. After they receive your grievance you have to wait till they get in contact with you.
Any "Evidence" such as videos,photos or voice recordings (as long as they are not recorded/taken illegally) are very beneficial and should be included or mentioned in your attached statement that is required along with the form.
newtoswva on 05/11/2008:
Superbowl, I know you didn't bash it, I sent you a message thanking you for your concern and letting you know we did find and buy a wonderful home.
I am aware the forum is open, I am just getting annoyed with Doc's repeated badgering of me, especially after he himself said he would leave me alone.
I was very pleased to see that it popped up on Google, I saw that the day I posted the review, and I am pleased to say this has gotten well over 200 views (does knowing that mean I'm cyber-stalking myself?)
I just really haven't appreciated it getting junked up with nonsense, I will admit any part I have played (defending myself) but I have not been going to other peoples reviews/pages and been posting mean unnecessary comments to them, so as far as "my conduct on this site" at least I have limited it to my own page.
Thank you to those who voted, for the helpful votes.
jktshff1 on 05/11/2008:
Usually, if I am going to post something somewhere, I read what others have and the responses.
That being said, the post did have some good information in it, regardless of the way it was put.

Anonymous on 05/11/2008:
Nobody 'badgered' you, newtoswva. Please review my comments. At no time did I doubt that you received a very childish and unprofessional call from employees at the business in question. I simply (along with the police and magistrate, by your own admission) doubted that the call rose to the level of a genuine criminal threat. When you became irate and semi-abusive in response to my mentioning that I would like to hear the other side, I said I would 'engage you no further'. This morning, you took advantage of my good intent and began to bash me on the forum. You took advantage of my good will and appeared to hope I would not respond and give you free rein to bash away. That does not happen. It would surprise you to know that many of us spend a lot of time here trying to help the frustrated consumers who come here, often at their wits end. Because we ask pointed questions doesn't mean we are 'junking up' a review. Sometimes, a visitor initially resents our questions. But then, we help them look at their complaint from an outsider's perspective and end up thanking us for our insights. To that end, I sincerely hope through our duel of words that you will be able to control your temper if this goes before a court or a real estate ethics board. Because, even if your case is sound, an uncontrolled outburst by you in response to pointed (badgering) questioning by opposing counsel will ruin your chances at prevailing. DebtorBasher is one of the saner voices on the site...and he took you to task...as did jktshff1. In closing, I do not hold myself up to be an expert. I found this site when I made a consumer error over a year ago. Quite the contrary, my self abusing comment here is when I tell folks I often look at the pencils on my desks...I have not (yet) cut the erasers off of them. Remember my friend, Century 21 Shamrock Realty will also be given a chance to examine your claims. I hope you will better control yourself when that happens. I sincerely wish you well. I have sheathed my sword, unless you wish to (again) press an attack.
newtoswva on 05/11/2008:
Please read and reread my review, I never once claim or imply that the call rose to the level of a genuine criminal threat. You have taken it upon yourself to think that is what I am saying when I was only speaking about their unprofessionalism during the time we were under contract with them. And again saying, DUH in a post cannot be construed as irate and semi abusive. You did say you would engage me no further, yet continue to post on my review...that is badgering. Coming on here, after I had let it go and hoped to not here from you again, only to call my post a rant and how you deplore people such as myself is in no way a "good intention" and does question the facts of my experience. Let it go already.
Anonymous on 05/12/2008:
I wish you well, newtoswva. I do not think the incident with Shamrock will be, or was, an isolated interpersonal experience for you.
newtoswva on 05/12/2008:
"sheathed sword", eh?
Anonymous on 05/13/2008:
Yep! Blast away. I'm done with you. As Pappy used to say, "Never try to teach pigs to sing. You will feel like a failure, and only succeed in annoying the pigs."
CitizenLM on 05/13/2008:
Thank you for taking the time to share your story about this realtor. I have had bad experiences with a number of companies, and I am very thankful for forums like these. The Internet is a great way to get the word out and hopefully put pressure on the violators to clean up their acts. Best wishes to you!
newtoswva on 05/14/2008:
C21 Shamrock update- It would appear they have taken note of my review but instead of replying, trying to dispute my claims or even giving the apology we have been waiting for they decided to pay for more web hosting as an attempt to bury it. Do I smell yet another cover up?
Unfortunately my experience and caution to others will not be so easy to view, you have to go looking for it. Funny though, SOMEONE paid for the hosting of JUST Doc J's 1st comment to me. I don't understand the logic of that since it leads to my review, but that's their prerogative. I know it is common for companies to try to bury any bad publicity but this should give everyone a new respect for the companies who will come onto this site and post replies.
Give them a pat on the back, they obviously care more about their customers satisfaction and opinions than C21 Shamrock.
KoolHandStu on 06/02/2008:
Newtoswva it is really unfortunate that you had the real estate experience that you had. I am certain that those of us that have purchased several homes have also had some major disappointments with realtors and brokers. I do not say this to minimize your deplorable treatment from C21 Shamrock. Typically, I avoid becoming involved in posters disagreements and bickering. However, I am compelled to inform you that Ghost of Doc J is one of the most objective and fair commentators I have ever encountered. His insight and input into situations is highly valued as a general rule. Your latest "C21 Shamrock update" details that you now believe that the pertinent realtor is attempting to bury your post. Having read this, I Googled C21 Shamrock and see that your post remains on page one. Is it possible and I ask out of concern for you, rather than to alienate you, that you are a bit over the edge as a result of this experience. Although it really sounds like you have every right to be extremely disappointed and angry perhaps it would be best for you to get over this as soon as possible for your own best interest and wellbeing. I am glad to hear that you found a suitable home and sincerely hope that you and your family have many happy years living in it. Perhaps this Christmas may be an especially merry one and your children's tree can be very very special while you and your family celebrate all that you have. My very best wishes for you.
Anonymous on 06/02/2008:
Thank you, KoolHandStu, for your kind comments to all parties in this thread. Personally, I admire Hugh Jorgen on this site. He voices strong opinions, but never gets embroiled in the bickering.
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FLAT FEE LISTING IN GA, FL, NY Stay away from Century 21 Clickit!!!
Posted by on
SNELLVILLE, GEORGIA -- We purchased a flat listing from Flatfeelisting.com and our listing was forwarded to Century 21 Click it in Snellville, GA. PLEASE do some research BEFORE you sign with this company. We agreed to some terms that include $15 PER picture of our property, only 2 free changes per month to our information, etc etc. What we did NOT know is that other companies, such as FidelityFlatFee.com and TotalChoiceRealty.com could have done the job WITHOUT all these outrageous and ridiculous fees. FidelityFlatFee.com will AT NO CHARGE add up to 25 pictures. The cost of that through Century 21 Click it is a whooping $375. These people at Century 21 Clickit also seem to just get the paperwork done and hit "enter". I understand that I am paying a small flat fee, but when I see ALL the options I could have gotten at NO EXTRA CHARGE from Fidelity Flat Fee I regret not looking into my options beforehand. Please to all the homeowners, make sure that you do your research before you decide to list your home with a flat fee company such as Century 21 click it. The extra monies you will shed if you want minimal exposure to your property will very well over double what you paid as a "flat fee". Go and check Fidelity Flat Fee listing in your state before you go through FlatFeeListing.com FlatFeeListing.com will only hand you out to other brokers who do not care. It is always better to deal with the people you paid. Century 21 Click it has been a horrible experience and I hope this review can help other people.

So in sum, Stay away from Century 21 click it, please look into other companies that will do a MUCH better job for the same price, who will not charge the outrageous fees that Century 21 Clickit will charge. For good options, simple google Flat Fee listing and then your state, you will come up with flat fee listing sources which you will be able to compare.
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Century 21 in Pittsfield, MA
Posted by on
January 20, 2009
To whom it may concern,

I am writing this letter in regards to the completely unsatisfactory performance of our buyer’s realtor at Century 21 Franklin Street Associates in Pittsfield, MA. My wife and I were first time home buyers and as such, felt that we needed a buyer’s realtor to guide us through the process. The services that [snip] performed for us were limited to setting up an automatic search for all of the surrounding towns, setting up appointments to see houses, and writing up the standard contract. The search that was set up only sorted on price and did not take into consideration any of our desires in a house (acres of land, number of bedrooms, etc.). We had to completely sort through all of the listings and try to determine which houses we wanted to see on our own, without any knowledge of the conditions of any of the houses. An example of the type of sorting that we had to do on our own was to eliminate a 96 acre property because we wanted something that was less than an acre.

The services that we felt were deficient were her lack of helpful comments when looking at a house, her inability to listen to us when discussing a proposed bid, her inability to relay correct information from the seller’s realtor to us, her desire to discuss her personal life rather than the current house when touring homes (which was a distraction when viewing the home), and her general unhelpfulness. In our search for a home we visited with [snip] close to 30 houses and never received any feedback about the house, even when there were obviously things wrong with the house. An example of such an incident occurred after visiting a house a few hours after a rain shower. The house had standing water in the basement without a sump-pump, but when we asked [snip] if she saw anything wrong with the house, she indicated she did not. I understand that a realtor might not want to give disinformation, but standing water in the basement is obviously a very bad thing.

When discussing a proposed bid we felt that [snip] was never listening to us, only trying to ensure the sale of a house. We were operating under a time constraint when buying our house and absolutely had to close by a specific date or we would lose our mortgage. We explained this situation to [snip] but during the bidding process she came back to us multiple times asking if we could move this date. The really aggravating part of this situation was that the closing date was over 90 days from when the contract was signed, but [snip] kept trying to assure us that closing dates over 90 days away were normal. After talking with our lawyer and a banker we discovered that 90 days was not the normal and we would have been unable to obtain a traditional loan because a bank would not tie up their money for 90 days. Along with the bidding, [snip] never stuck to the set times on a pending contract and was too lenient with the sellers. Some times the bidding when for up to a week. We ended up placing four bids on homes and somehow two of those were all of a sudden outbid. Yet, these homes had been on the market for months and no changes of the price had occurred.

The third major area of deficiency was [snip]’s inability to relay correct information from the seller’s realtor to us. Therefore, we began to start calling the seller’s realtor or even the seller in some cases, in order to know we were being told the information correctly.

We thought that [snip] was extremely unhelpful in trying to discover information about a property and about looking out for our interests. When we saw a house and were interested in the house we would ask about the availability of basic services such as cable TV/Internet and would have to contact the service companies ourselves to discover the information. Also when attempting to modify our bid after our inspection revealed the roof needed to be replaced [snip] advised us that it wasn’t worth trying to reduce our bid because the other couple wasn’t going to move on price. Considering a roof cost approximately $5000 dollars to replace, I would not consider trying to obtain some form of payment for a roof as not worth it. And yes, after pushing her to do as we asked, we were given some money from the sellers.

Overall, we had to do all of the research on how to go about finding and buying a home ourselves. [snip] was not a helpful resource. She would just tell us to look into any information we were curious about, with zero guidance from her. Even when writing the contract we had to review each and every word she wrote and correct it to make sense or to be correct. She did not know what the home came with, she did not calculate the numbers correctly for the bid, and she left out important details. We were especially disappointed that she did not even know the closing process well. We had to look up and ask others (such as our co-workers, lawyers, and realtors from other companies) as to what we needed to do and how to go about closing. We feel that [snip] did not represent your company anywhere near as well as when we have worked with your company in other parts of the country.

Pittsfield Residents
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dan gordon on 01/22/2009:
I'm sorry but I don't get why you would continue to use a realtor that's so unhelpful? The seller has a contract but do you? With so many realtors out there dying to get a serious qualified applicant you should have had agents thanking you for looking. Just don't understand why you stuck with this one? They get their commission from the seller so aren't always looking out for you. To depend on them to find fault with a property is a little too trusting.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Don't List Your Home With Century 21 Mechanicsville VA With Lynn C.
Posted by on
Rating: 1/51
MECHSNICSVILLE, VA., VIRGINIA -- I seen a home they had listed for rent on Dugout terrace in Mechanicsville and I called and left a message. 3 days later I called again and spoke to an agent called Lynn from Century 21 in Mechanicsville VA. We spoke and I told her that I wanted to see the home on 6008 Dugout in Mechanicsville and she said she only shows homes Monday through Friday 10:00 to 4:00. I told her that my husband travels and we could only see the home Saturday or Sunday. She agreed to take us on Saturday and asked me to call her and that she would take us to see it in the afternoon. I emailed her again just to give her our phone number just in case something changed. I also called her the following morning and left a message to set up a time. She never called us back. She left us dressed waiting for her call. She never emailed or responded but on Tuesday she emailed me a short note saying I am showing this home on we'd at 4:00. I seen that she even placed the house back on Craigslist on Monday as if I had never called her to see it. I feel sorry for anyone who gives their home to this company. They do not have any communication skills and if you think they are working for you..They Are Not!! I do not recommend anyone who need their home rented or managed by Lynn C. At Century 21 in Mechanicsville to Even think about it. Very Unprofessional! She lacks communication skills. I have been trying to see this home for a week and a half....I would not use this location to either rent or sell your home.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Poor judgment of manager and poor customer service.
Posted by on
Rating: 1/51
MORRISTOWN, NEW JERSEY -- I had $10.00 in reward points from prior purchases to use at the Morristown Century 21. I bought perfume for $89.00 but couldn't use the reward $$ for perfume. I was told by a sales clerk that I could apply it to other merchandise and I asked to apply the $10.00 to purchase a tie for $9.97. Because the tie was $.03 less than the points balance, the clerk couldn't process the transacrion so we called the store manager who refused to override it. The store lost a customer over $.03. I returned the $89.00 perfume and the store lost more than the $10.00 reward balance in the deal. They also lost future business over a robotic decision. Why offer rewards that can't be used? Sounds like a scam to me.
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At Your Service on 12/27/2012:
Doesn't Century 21 deal in real estate?
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Posted by on
WAPPINGER FALLS, NEW YORK -- We had placed an offer on a house that the seller accepted. We had the inspection done which cost $ 620.00. We received the contract from the seller's attorney on a Friday. By Monday, we received a call from our agent stating that the seller's agent, from Century 21, called her and said that the seller accepted a higher offer. Therefore, they were taking back our accepted offer. Ethically, the seller's agent should not have taken any more offers. Especially, since we already received the contract and spent money on the deal. This action was unprofessional. Nothing was offered to rectify the situation. We were played dirty. In this economy, everyone works hard for their money to have someone just take it away.
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azRider on 03/29/2011:
something don't sound right here. laws in different states may differ, but normally you don't do a inspection until you have an executed contract. in most states an executed contract is one where you signed it, and the sellers signed it and it was delivered to escrow/title. once its there you have normally between 7 and 10 days, depending on the contract and state, to do the inspection. did the seller sign it? did you see the signed contract? did you sign it? and return it to the seller?

Both party's have to have signed contracts before its binding. if you got the contract from the seller, and you signed it, but did not return it to the seller or his agents, then you don't have a contract. in that case the seller is free to accept other offers and reject yours. in some states in fact, if the seller signs it, sends it to you, you sign it, the seller can withdraw his right to sell it to you before the contract is delivered to him, even if its signed. what you need to do is check your local laws on real estate. most states have a web site for the real estate dept, I'd look your up. then once there you can find the state laws on contracts for real estate.

never do inspections till escrow is open.
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Talk about a really messed up, unorganized, rude company
Posted by on
I have talked to this company at least 6 times to try to get my bill straightened out. And every person I talk to gives me an amount each time they swear is the amount due. So I pay that amount then get the next bill with a past due amount. NOT! And they have changed my policy, without my permission, at least 3 times. My rate is different EVERY month????? I am ready to give up on this insurance company - no one there has any idea what the heck they are doing. I have NEVER talked to a worse bunch of idiotic people! My last bill was $89 - which I paid in full. I just got my ne bill which states that my last bill was $131.00 (it was $89) and my new bill is $141.00. I am calling them for the last time today. This is their last chance to get it right or I am going elsewhere immediately. IDIOTS!!!!!
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Anonymous on 02/02/2010:
You can also log on here:


To retrieve your bill and know *exactly* how much you owe instead of waiting for your bill to come in the mail or what the csr's tell you over the phone.
GenuineNerd on 02/02/2010:
Next time, you should buy auto insurance through a local insurance agent rather than through a website. Agents can often get you a better rate through a more established insurance company, and the agent can help you personally if you have to make a claim.
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Customer Service
Posted by on
LONG ISLAND, NEW YORK -- Recently a consumer posted a complaint about her experience with Century 21 Department Stores. She wanted to return a coat after a 3 month period and expected a full refund/credit. I have to say that to even expect a store to allow you to return merchandise after a whole season, which in retail is about 3 months, is quite frankly unreasonable.

The fact is that the store does its best to accommodate customers in matters regarding returns. Even if the item is "brand new" to your eyes it has lost its value as a seasonal piece of merchandise. As consumers we should shop wisely and resist the buy-to-return mentality that is very often taken these days. Most stores have a less liberal return policy than Century 21.. a refund/credit is given according to return policy.

As an employee and a consumer, I think that a thumbs up is in order for Century21 and its attention to the consumer.
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Ponie on 03/16/2008:
I'll pose the same question I did on the complaint to which you refer: Does this store sell different types of merchandise, or only the gold jackets I see them wearing on TV?
hardworker on 03/23/2008:
You are referring to Century 21 Homes.Those real estate agents wear a gold jacket. The store in the review is a department stores which sells clothing.hope that is helpful.
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Posted by on
NEW JERSEY -- The customer service policy is not customer service friendly. I bought a coat 10-27-07. I have never worn the coat, it was intact receipt attach paper wrapping on zipper in place. The coat was in immaculate condition. I returned the coat 01-19-08 with original store receipt. I did not expect my money back, I expected store credit. The store would not give me store credit for the $189 that I paid for the coat, instead would only give me $90 because that is the sale price for the coat. I felt that I was robbed with my eyes open. I spoke to 2 managers and that is all they were willing to do. Think this a a RIP OFF. They already got my entire amount now I have to be a $100 dollars out of luck.

Other stores such as Marshall and Macy's would have given you store credit for your entire amount if you produce a receipt. I am outraged. I HAVE BEEN ROBBED
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madconsumer on 01/20/2008:
I have never heard of this store. was the coat a personlized item?
CrazyRedHead on 01/20/2008:
Century 21 is a home mortgage firm, I never knew them to sell coats, and I never head of a company with a similar name that sells coats.
dude in lude on 01/20/2008:
its almost 3 months old, and now its on sale, I don't know any store that would give you back full retail for it.
spiderman2 on 01/20/2008:
c21stores.com Here is a link to their return policy http://www.c21stores.com/#/customer-service/ which states that returns will be refunded within 30 days. You were trying to return something that was over twice that limit. I'm sure they couldn't put it out and sell it for full price, no matter what the condition of the coat. Why should they take the loss because it took you so long to decide that you didn't want this item?
Ponie on 01/20/2008:
Thanks, spiderman. I haven't heard of this place either. Do they sell those gold jackets they wear in the TV commercials? Can't imagine why anyone would want one of those unless an employee. But I would think an employee would know the return policy, dontcha think?
ps on 03/16/2012:
I bought lots of clothing. something didn't fit, and I tried to return it within the 30 days and they said no because it was underwear and the tag was not attached. They have a return policy. they are a bunch of liars and I'll never give them another penny. Just have to contact Nike and let them know they are scum bags. I had a totally different impression. I guess every retail company is desperate these days. And they always have 8 register people with only one open. Bad company, poor quality, not great prices, and over all two huge thumbs down.
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False Advertising
Posted by on
EGG HARBOR TWP, NEW JERSEY -- Advertising a property for 99,500 as 2.29 Acres with a century old house, but the real price is 435,000.

That is out right lie, I guess nj has no law against it, but morally it is wrong.

Shame shame shame. Any one coming across their listing please approach carefully.
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you r stupid on 06/27/2007:
Was it a advertisement in the paper or magazine? It sounds like a misprint which is beyond there control.
FoggyOne on 06/28/2007:
Was it on the net? I assume it was an error because people who can afford $99,500 are normally not the same ones who can afford $435,000. So the realtor is simply defrauding themselves. Again, I assume it was just an error. Do you have ad or site?
Slimjim on 06/28/2007:
Well that ain't Frickin right!
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