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My letter to Century Link/Dish Network
Posted by Jandacinnamon on 08/21/2010
My letter of complaint sent to Century Link & Dish Network
We had a really, really bad day with your company(ies) yesterday. Let me tell you about it and see if you agree that your customer service is, shall we say, “lacking”.
First of all, our high speed internet service went down…..again. This is more times this year than we can even remember, but it’s the second time within just a month or so. Even the person at tech support said the company is constantly working on the lines, which crashes the system. We run a business that relies completely on our internet service. When our internet service isn’t working, our business grinds to a complete halt. We have had to go to Panera Bread just to be able to get online and conduct business!! If your internet service can’t be depended on, then we will have to find one that is.
Next, we received another Dish Network bill in which we were overcharged. This happens on our regular basis too. I can provide you with numerous pages of notes we have made of all the phone conversations we have had with your customer service reps since we signed up for Dish Network service back in Dec. of 2009. Originally, we called around for pricing with several companies and talked to Dish Network several times before making the decision to switch from DirectTV. We were told each time that we spoke with Dish Network customer service that we would pay $59.99 a month plus tax for the package and the DVR/HD, etc. for the first year and then it would go up to $74.99 in the second year. After signing up, just a couple of months later, we get a notice that rates were going up. Our DVR rental would now go from $7 to $14 and the “Classic” package was no longer available….we would now be in the American Top 200 package. Ok, whatever you want to call it, fine. The problem is that you’re doing it on purpose to completely confuse the customer. If everything changes regularly, there’s no way to compare billings or packages. When we called to complain about the increase we got a few months of credits. Then we bundled…..and oh good lord the fun has multiplied. We’re getting a $5 bundle credit but our bill this last month went up $12 despite that credit. We didn’t change a thing from the month before but our bill was $70.99….not the promised $59.99. How did that happen when our first year wasn’t up yet?!?!?! So that was another phone call and the discovery that we were charged $6 for the service plan that was supposed to be free for 9 months and we only got 8. We got a credit and the plan was removed from our account. But the bottom line monthly bill was still $10 higher than $59.99 so another call was in order. This time when I used the term “deceptive” in describing Dish Networks rates and billing, the customer service representative decided to examine the account again to see what could be done. Miraculously, she discovered that we were getting the HD Platinum channels with such mind-blowingly compelling fare as World Fishing Network HD and Fashion TV HD. How have we lived without this programming all these years? And to think I could have been watching fishing in HD and I didn’t even know it! What’s next “Paint Drying HD”? I not only didn’t know we had these channels, nobody told us we were getting them either. I certainly wouldn’t want them or pay for them. Now the Fox Business Network would be nice to finally get, but NHL Network HD is sure not what’s been missing in my life. So, I must ask the question: how the hell did this “Platinum HD” package get on our account? Back to customer service: guess what, that package just happens to be $10 a month. Remove it and we’re back to the $59.99 monthly charge that will bring us back to happy subscriber land again.
Gees….what a scam. Every time a bill arrives, my head just about explodes trying to figure it out. Charges, credits, HD, Platinum HD, Service plans and on and on and pretty soon we’ve been bamboozled! So, now I have circled the date on my calendar for the time the next bill will be landing in my mailbox, so I can set aside another hour to figure it out and call customer service to get adjustments made. I can’t wait! Did I mention the time we had the free trial HBO cancelled and the customer service representative wanted to charge us a $5 change of package fee? You give us something free in the hopes we’ll forget about it or want to keep it and then you want to charge us for removing what we didn’t want in the first place. I can go on and on but my blood pressure monitor is starting to beep.
Now on to problem number 3 yesterday. At the end of my time on the phone with “Bobbie” in customer service, she offered to me without my saying anything about the $16 in credits, that she could not advise me to subtract it from my bill (I hadn’t even considered it at that point) and that I should call Century Link since they handle all the billing. I said ok….and thought “I’ve killed half an afternoon on this already and well, my internet service isn’t up yet (thanks again Century Link) so why not? So, I launched into my 3rd call to your company(ies) of the day. Yes, I’m a masochist. But Bobbie was actually nice so maybe…… But it was not to be. This time I got somebody who sounded like Underdog’s alter ego, ShoeShine Boy. If I didn’t know that Wally Cox was pushing daisies, I would have thought he was moonlighting for Century Link. Everything started out ok as I explained that I had a $16 credit coming from Dish Network and wondered if I could go ahead and subtract that off my bill. Shoeshine boy must have stepped into his phonebooth and took a super energy pill out of his ring because before I knew it he was literally insulting my intelligence. He told me that can’t be done because Century Link will have already paid all our fees and I will just have to wait for the next bill for the credits. When I explained that his cohort over on the Dish Network side told me to call because Century Link handles all the billing, SSB said “well, now that wouldn’t make much sense would it”? Huh? I’m a customer doing what I was instructed to do but am now being told that doing so didn’t make much sense. When I suggested that he was basically calling me stupid, he gathered his biggest Underdog voice and said “don’t put words in my mouth”. Then he did what any self-respecting cartoon superhero would do and said “have a nice day” and hung up on me! I was beginning to utter the phrase “what is your name” to indicate my “mad as hell customer status” when he was gone just like a speeding bullet. So, is this how you train customer service reps? When cornered, slam down the phone quickly…..but be sure and say “have a nice day” first!!
I can guarantee you we’ll be gone faster than a speeding bullet as soon as our contract is up with Dish Network, unless this billing gets straightened out. And as for Century Link….exactly which century are you referring to? I’d say the previous one considering the quality of service you provide.
Anybody out there agree the quality of customer service we’ve received is inadequate?


Read Company Response
Company Response on 08/23/2010:
jandacinnamon,

My name is Joey and I'm with CenturyLink. I'm terribly sorry to read about the trouble you've had with our company. I'll be more than happy to offer my assistance to you. You can email me at Joey@CenturyLink.com. Thanks.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com
     
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Posted by smarty_consumer on 2010-08-21:
A company is not going to read a complaint this long. Be shorter and more direct about the problem and what you want. If you don't like the service, go with someone else. This is America.

Posted by tnchuck100 on 2010-08-21:
*DISH Network CEO carefully reads this letter and thinks to himself:* "Damn, my employees are good at their jobs!!"
Posted by Anonymous on 2010-08-21:
LOL Chuck, so true. DirecTV is just as bad, if not worse than Dish when it comes to sneaky billing practices.
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Customer Service
Posted by Crownoflife on 01/02/2005
MARINETTE, WISCONSIN -- Well it began with my DSL not working the day it was supposed to be activated. I had only had my phone service for a few days. I called and they told me I had not been billed for it, and the billing for my normal phone service was all wrong and they would have to completely redo my order. I attempt to patiently have it redone, and end up knocking my DSL service down to the lowest level, knowing that I now cannot afford the service I had first requested. They said normally there is a $35 fee for moving the service down, but they would credit that due to the fact I was unaware of all these extra costs. My 2nd bill arrives and there's a $35 fee! I call and ask about it - they said that yes they see the note on my account about it, and apologize, and that it'll be credited on my next bill. Next month arrives and it's still not credited. I call again and they apologize, say they will add it immediately. FINALLY the 4th month my $35 + tax is credited.

Other stuff: the VERY first day my phone was hooked up, after just a few hours, I get a telemarketer call - an automated voice message from Sprint PCS Wireless, which isn't even available in my area. I call Sprint a couple times with no luck. I try calling CenturyTel, and the rep says she can try to block the number for me, but I'll have to pay for it. What - pay to have a # blocked that's annoying me when I never even signed up for their services, blah blah blah! I said I'd think about it. Several days later I call, desperate, and that I'll try it. She's going through to add it to my account, I wait for like 5, 10 minutes. Finally she says "sorry, it's not available in your area". What?? You coulda told me that first, instead of having me wait! I tell ya, each customer service rep tells you something different, I hate it!

Another time, I see a "3-way call" on my bill. I never remember doing such a thing - I have no idea how to even initiate a 3-way call! It took some pondering, but I finally realized the # I supposively called was CenturyTel's 1-800 Residential Service number! Gee whiz, it's their OWN number, and they're tryign to charge me? They claimed that evidently I had not quite hung up before calling another #, and that's how it happened. I argued with them, begging to get it credited (for reasons listed above). Finally they said they'd talk to their supervisor. More waiting. Then they finally said they were able to credit it. They forgot to credit the 2 cents of tax, like they were supposed to, but at this point I was like, who cares. Oh yeah - and this same day, I told them to add every kinda block imagineable on my account, so I don't accidentally dial any of this stuff and get charged for it. Months later...

I meant to dial the code that would block my caller ID information to the person I was calling. I THOUGHT it was *69, but I guess it was *67. Before I could do anything about it, I began to hear the last person I called. Argggh!! The next day I call CenturyTel about it and asked why there wasn't a block for that, when I had requested it. She said she didn't see one but that she would add it. I wait maybe 5 minutes while she does that, and credits my account. She says to call back when I receive my statement to request credit, and that she had added a note on my account about it. Next month...

I call about the charge, and they credit my account. I then ask about the block, and they said it's not available for "Call Return". I try everything I can to ask things like "even if I did it unknowingly - if it was an accident, etc." but they said - "i'll credit this time, but not next time". Frustrated, I hung up, and vowed to not use so much as a free caller ID block - 'cause next time, if I dial wrong, it won't be free!

Once I get my tax return, I'm seriously considering switching to wireless (cell phone). Yeah, it may cost a little more (right now I have the bare minimum 'cause I don't need all those extra features) but I'm hoping I'll have less hassle and not have to continually contact Customer Service to credit my account about this or that!
     
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Posted by tander on 2005-01-02:
Sounds like you need new phone service.
Posted by tjo058315 on 2006-09-29:
Typical picky customer not listening to the rep at the phone company. I hate to say it but we only hear what we wanna hear. Sounds like everything was in you favor.... A little too convinient...... Nice try,,, Good luch with Charter or Wireless...
Posted by tjo058315 on 2006-09-29:
FYI Centurytel doesn't share information. So if you are getting telemarketing calls. It's because you BANK, POST OFFICE, CREDIT CARD COMP., OR YOU ARE SHARING THAT INFORMATON. Just because you cant find a solution doesn't mean it's the phone company's problem.... Nice try....
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High Fees, Monopoly
Posted by Crash*medic on 08/02/2010
My mother has a small business in Delafield, WI and was a CenturyTel / Centurylink customer for 19 years because there was no other provider in the area. With the advent of VoIP she decided to port her 3 numbers to Vonage and was informed by Vonage that CenturyTel would not let them port the numbers because there was no "agreement". Mind you, she was being charged each month for "number portablity". A call to CenturyTel revealed that they would not port to Vonage because they were not a cable provider even though in federal court rulings Vonage has been determined to be in the same class as Time Warners VoIP. We filed a complaint to the FCC and called Time Warner to have the numbers ported to them. Time Warner was hesitant to try to port because of issues they have had with CentruyTel ports in the past but finally agreed to try. It took 3 months to get the numbers ported because of CenturyTel not cooperating with Time Warner but it finally got done. My mother was paying over $300 per month plus per minute charges for each call, local or not, with no internet. Now she is paying less than $100 per month for all 3 lines and internet and couldn't be happier. Also, about a month after the FCC complaint was filed they stopped charging the "number portability" charge.

The day that CenturyTel / Centurylink goes out of business will be great day for the American consumer. Their fees are outrageous and customer service is horrible and they will do anything to keep you from switching to another company, even violating federal law, and yet not give you a price break. If you have a choice, stay away from this company.
     
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Posted by Weedwhacked on 2010-08-02:
"With the advent of VoIP she decided to port her 3 numbers to Vonage and was informed by Vonage that CenturyTel would not let them port the numbers because there was no "agreement"."

The FCC mandated that you can switch providers and take your phone numbers with you. I suspect they lied to you. Glad it worked out for you.
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Slammed and Empty Promises
Posted by Lupara on 11/25/2009
I usually don't look at my bill, since all the taxes and fees drive me crazy. We only have our landline since our cell reception inside the house is inconsistent at best. Today I decided to look at our bill, since it's now CentryLink, and found that there was a $5 charge on our plan that we didn't ask for. Turns out the last time I called in fall of 2008 to get rid of the junk we had on our service that we didn't need, our service was switched to the basic (that we wanted) but added on was selective call rejection (that we don't want). Now they're telling me someone from our home added it, although my husband and I did not, and our 6-year-old wouldn't know how to even dial the company. The "service" has been removed from our bill, with a $5 credit--gee, thanks--but no way to adjust for the year of erroneous charges. THE LESSON is to read your bills every month, since even the people and companies you think are allies are not, everyone is out to get money in any way possible, even and especially behind your back. The killing of an optimist; sad, isn't it?

THE OTHER ISSUE IS INTERNET: We've been here for 11 years now, and although we're only 2 miles from the county seat and have been promised internet "next year" every year for 10 years, we still don't have it. Our friends who live in the middle of chicken farms for miles around have it, but we don't. AAAAAAAARGHHHHH! We like Verizon's broadband, but in this day and age would like DSL to access and provide information & uploads for work & pleasure.

I'm not into violence or drugs, so what is a frustrated, wronged person to do? Makes me want to scrap everything, buy a horse & sheep and go live on our back 90, unfettered by "technology". Or meditate...Ohhhmmmmm. Or realize that while this situation is as aggravating as all getout, in the grand scheme of things it's insignificant. I'm grateful to have a good brain, body and home, with a good job and loving family. I'm counting my blessings on this Thanksgiving eve and cursing the ruthless companies underneath.

     
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Fees, Overcharges, Fraudulent Early Term Charges
Posted by John33 on 05/14/2012
WARNING: Do Business With CenturyLink/Qwest At Your OWN Risk! As You’re Playing With a Very LARGE, dumb, and dirty company. Don’t be surprised if you LOSE.

Our small business was solicited by Qwest to switch from standard copper lines to their T1 service, which is phone and internet service. This service was to be billed at $517 per month. To my surprise for the first six months Qwest billed me $1,500 per month. Simple mistake? I don’t think so. I was forced to spend countless resources and hours and hours of time to correct their billing errors. They’d never admit to the error but give the account a “credit”. Really? Why don’t they call it for what it is? It’s a “correction”!

As a small business owner nothing is more important and critical to me than my phone and internet system. We live and die by the performance of our phones. So it’s absolutely critical to me that we’re provided good phone service as my livelihood along with my employee’s live hood’s and clients depend on it. Because of this, I grew very tired and frustrated of their incorrect billing and the cost it created for our small business. So I did what any smart business owner would do, I switched carriers.

According to Qwest we switched 8 months early. Had we continued it’d been about 4k for the “service” but since I cancelled early, Qwest is demanding $12,000. THREE times what it would have cost to continue! WOW. Now I could understand that someone could make a claim for an actual loss because of an early termination. But to charge three times as much? I believe this to be a punishment for quitting their “service” as they using the wrong start date to figure the termination charges.

Now I deal with a lot of faceless and dumb corporations every day but Qwest is by the worst company I have ever dealt with. Period. They are so unorganized it’s an absolute nightmare to work with them. I would warn any business thinking of or currently doing business with CenturyLink Qwest to have a HUGE team of attorneys because you’re gonna need them to figure out the contract and to hold them to their end of the deal. And it would help if you really enjoy getting transferred around through a huge mess of people that don’t want to help you and are confused as to why you’re interrupting them.

So let this be a warning to all businesses everywhere when you do business with Qwest that you’re playing with a VERY LARGE, DUMB, FACELESS, CORPORATION THAT WANTS YOU TO LOSE.
     
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Posted by CenturyLinkHelp on 2012-05-15:
Hello, John.

Just finished reading your complaint about our company. Very sorry to see you've had this experience with us. I'm one of the managers in the executive office and would like the opportunity to have our team investigate this to see what needs to happen to make it right.

Please send us an email with the account information as well as the details you've posted here. We typically have a 24 hour response time.

Looking forward to helping!
-Doug
Posted by jktshff1 on 2012-05-15:
Let us know if doug helps out
Posted by raven2010 on 2012-05-15:
I find Doug's response sad. The OP has already spent countless hours on this--and Doug doesnt even provide am email address, even though he says please email us.

Sad, sad sad.
Posted by trmn8r on 2012-05-15:
Could be an oversight raven. Here is an email address this same user posted a few months ago:

TalkToUs@Centurylink.com
Posted by G. B Haddox on 2013-09-09:
I got a problem also with CenturyLink, not the first time, I had several times disputes about the bill, every month is it a different amount.
Now the problem with the PRISMTV not telling me I need to check with DirectTV, but I've bought the bundle from CenturyLink then they should take care of it. I'm not sure how long I'll handle this company.
So if you get a phone offer for PrismTV be sure and check on your DirectTV contract, even if you bought this service as a bundle from Centurylink.This is what CenturyLink should do,then the customer would not be mad with the phone company.
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Unreliable internet speed
Posted by Paladin_A on 04/12/2010
We've been signed up for Centurytel's 1.5 MBPs High speed internet for around 2 years now, I believe. When it first became available around here, it worked fairly decently. However, in the past year that has not been the case. Around the summer of last year, for around 3 months, my internet speed dropped from delivering 150-180kb/sec downloads to 70-80kb/sec speeds or lower. It stayed that way, constantly, for around 3 months. I put in a call to a centurytel tech, only to have him come out, say there was nothing wrong, and leave. Well, that didn't help my internet speed. I know for a fact that it was not my computer, for I keep my windows updates current, my anti-virus software updated, and I have 2 different spyware scanners. I run weekly/bi-weekly scans for viruses and spyware. I also know it was not my router, because I unplugged the router and tried plugging directly into the modem, to no effect. And according to the centurytel tech, there's nothing wrong with the modem. We also have 2 computers in the household, both giving the same speeds.

Ever since the 3-month drop last summer, internet speed has been unreliable at best. I would have good days, where I would have no internet issues at all, then there would be horrible days where I would see drops to as low as 20-50 kb/sec. Not to mention that these are not peak internet surfing times, so it should not have anything to do with the ISP's servers getting too much traffic. These speeds will carry on into 12-4 A.M.

Currently, and for the past 2-3 weeks, I've been getting drops again into the 80-100kb/sec range. That's not as bad as last summer, but it still makes playing games online/watching videos very frustrating.

If there was another ISP choice in my area to switch to that wasn't dial-up, I would have taken it long ago; early termination fee or not.

I find it interesting to note that as of right now, centurytel's rating on speedtest.net is a 2.4/5, which is more than I would give them at this point.
Read Company Response
Company Response on 05/19/2010:
PaladinA,

My name is Joey and I'm with CenturyLink. Sorry to read about the trouble you've been having with your DSL service. I'll be glad to help you out. Can you email me your name, account/phone number, and any additional details on the issue? My email is Joey@CenturyLink.com. Thanks.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com
     
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Posted by CenturyLinkJoey on 2010-05-19:
PaladinA,

My name is Joey and I'm with CenturyLink. Sorry to read about the trouble you've been having with your DSL service. I'll be glad to help you out. Can you email me your name, account/phone number, and any additional details on the issue? My email is Joey@CenturyLink.com. Thanks.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com
Posted by muzzypat on 2011-03-06:
The Internet speed test is horrid here. Centurytel says the cannot (or won't) increase speed for us. However, even the 1.5 service tests out at .75/.21. This is just horrible. If I had another choice I'd switch but Centurytel has a monopoly out here. Pretty disappointing that speed hasn't increased despite having their DSL service for over 7 years!!
Posted by John G. Nelson on 2012-08-14:
we have the same issue on our DSL. The last year the speed seems much worse. Might as well be dial up.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Too Cheap to Repair Lines
Posted by Bgbsn55251 on 01/10/2014
UNKNOWN, FLORIDA -- Several months ago I signed up to get Prism TV, internet and phone. I have had internet service with Centurylink since 2010, so I am very upset over this whole issue.

A few days before my service was to be installed, a tech from Centurylink came to my door and told me the lines were bad on the road behind me and they could not hook me up. I asked him when they could be fixed and he said he didn't know and that the maintenance supervisor was on vacation until January 2nd and would not know until then. Today, January 10th, I contacted Centurylink to find out when the lines would be fixed. I just want to note that a neighbor 3 houses down has Prism TV, internet and phone. I was told today that I was disqualified and that the lines could not be fixed. This was bad enough, but then I get a call from Centurylink to tell me the lines could not be fixed.

I have had NO television service since I disconnected Dish Network when I was getting Prism TV. I think it is pretty tacky that they even bothered to call, and the only reason they called was because I called first. This is the way they treat customers. As I stated to the lady that called me - you can spend tons on advertising but you can't fix your lines. My business means so little to them that they just blow you off. Now I'm searching for a new TV AND internet provider. This will be the last of my business Centurylink ever gets. And the best part is last month they raised my internet rates. Way to go Centurylink. Keep spending those advertising dollars instead of maintaining your lines and equipment.
     
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Posted by FoDaddy19 on 2014-01-11:
Whose responsibility are the lines? More specifically who is financially responsible for the maintence/repair of the lines?
Posted by bgbsn55251 on 2014-01-13:
According to Centurylink, they would have to pull permits and it's a big job and costly, so evidently Centurylink is.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Worst internet provider!! Stay away!!
Posted by Ethan_evansmommy on 01/09/2014
N/A, INDIANA -- Please, please, please DO NOT go with Internet Provider, you will be wasting your money! Horrible service and bad customer service! I signed up under the agreement of $69 a month for Internet and TV, well after receiving bills over $160 a month, I contacted Centurylink and was told " oh, that representative must have made a mistake, we will refer them to training" !? Upon further review I found out that this is a common issue that happens, they tell you one price, sign you up and you get charged whatever they decide and say oops, the representative made a mistake, nothing we can do and might we remind you of your contract with us! Well, it doesn't end there, if my internet actually worked that would be nice, it just stops and restarts about ( no joking) 20 times a day, if your in the middle of something, well you just have to wait for it to reboot and hope it doesn't just stop. I contacted customer support about that Also, " oh, it must be the cord we sent not fitting properly, sorry that is the only cord we have available for the WiFi"!!!! Really!??? Well, I moved to a new home and was told that my service would be on the same day, as I had called a month before I was moving to ensure installation.
Nope, no internet, called and was told " oh, something's wrong with the computer that has to update, please wait until tomorrow morning, it will be on by 7:00 am"-----Nope, that didn't happen either, called back and heard " sorry, it seems the computer hadn't updated, everything is fine, the tech has been there and said your good to go, just waiting on this update". Okay so three days later, still no internet, well surprise here comes a tech, he tells me he is here to check my place out to make sure all is good. huh? Thought the tech had already been here! Well seems he had to run all new lines as the ones I had weren't working. Funny, I was told all was good just waiting on an computer update!
The tech, told me straight out, the customer service people will lie right to you and gave me his number to call him personally if something happens, great guy!!
My internet still sucks, don't even gave Internet half the time, but I get the bill regularly..lol
So....stay away don't put yourself through the stress of this company!

     
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Fraudulent Billing CenturyLink
Posted by Kinzerp on 02/16/2013
ALBUQUERQUE, NEW MEXICO -- FRAUDULENT BILLING CenturyLink.

My Recommendation to other consumers: NEVER DO BUSINESS WITH CenturyLink.

After 20+ years of satisfied service with Qwest Communications that was later bought by CenturyLink I became a very dissatisfied customer!

On March 10, 2012 I dropped ALL services (phone and internet) with CenturyLink communications and switched my service to Comcast (phone, internet and cable). Comcast assured me verBally that they port the service. I went through a detailed legal process of authorizing the change by phone.

After canceling my service, I received a paper bill from CenturyLink for $96.87 for an account number, which was NOT my former CenturyLink account number. I called CenturyLink multiple times and they informed me that a new account was established for Internet service. At no time after dropping my service with them on March 10, 2012 did I authorize or utilize their Internet service. This is fraudulent billing. I requested to be transferred to the manager and multiple agents refused to transfer my call saying the charges were sustained. The agent notified me that if I did not pay, I would be turned over to a collection agency.

August 17, 2012 I filed a complaint with the Better Business Bureau.

October 29, 2012 I received a collection notice from Convergent Outsourcing.

February 13, 2013 I received a collection notice from EOS CCA collection agency with itemized list of charges:
QWEST LONG DISTANCE $17.43
QWEST HIGH SPEED INTERNET $67.39
QWEST UNREGULATED $ 2.05
QWEST REGULATED $ 0.00
TOTAL DUE $96.87

My Requested Resolution:
1) the fraudulent charges for unauthorized internet services be dropped and 2) the unauthorized account set up in my name should be retrieved by CenturyLink from the collection agency and 3) I do not want to receive any bills from CenturyLink 4) I want an apology letter for the pain and anguish and wasted time they have caused me.

I have received no resolution and it has been nearly one year since I canceled my service with CenturyLink.

My Recommendation to other consumers: NEVER DO BUSINESS WITH CenturyLink.
     
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Posted by CenturyLinkHelp on 2013-02-19:
Hi KINZERP,

Thank you for your comments and post regarding your experience. Sadly sales agents who write orders to "port" services do not always issue the order to port both "voice and data" when changing carriers but simply do voice only as it is more common place. Based on your description of events that is exactly what took place. If you will send me your account & contact information we can investigate and resolve this for you.

Thank you for your time and efforts.

http://bit.ly/TALKTOUS or TalkToUs@Centurylink.com

Thanks,
Rich
Centurylink Help Team
Posted by Soaring Consumer on 2013-02-19:
Send a letter disputing the debt to the collection agency via certified mail.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Rip Offs!!
Posted by Sherrylmc on 08/26/2012
LONGMONT, COLORADO -- I have had service with this company at this address for a year. The entire year, my phone didn't work the way it should. When it rained or snowed or early in the morning when there is dew, there would be horrible static in the line. I had them come over maybe 8 times to try to repair whatever this was and was never charged a repair fee. I even asked them to come early in the morning when the problem was there which they did not do.

They came when they had time so of course the problem was not as obvious when they got here. After the last attempt at a repair, I found a card on my door telling me that my phone was fixed which it wasn't. I decided at this time to do something different for my home phone. I got the phone # ported and started my new service only to find that Centurylink had tacked on an $85.00 repair charge for their last feeble attempt at a repair. I have called several times to find out what the fee was for only to be argued with, lied to, insulted and treated like complete and total crap.

They put me on hold to do some research and didn't come back on more than one occasion. The little that I did find out was that because I finally had enough of their BS and went with another company, they are now saying that the problem is in my house which is why they are charging me the $85.00. The problem isn't in my house because you go outside and plug a phone in the box, you can hear the static out there.

This company is a bunch of thieves. I wouldn't recommend them for anything.
     
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Posted by CenturyLinkHelp on 2012-08-28:
Hello!

I'm really sorry to hear about the experience you've had with us. I'm one of the managers in the executive office of CenturyLink. If there's anything I can do, please let me know. You can contact me here: http://bit.ly/IArNlt.

Thanks!
-Doug
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