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My letter to Century Link/Dish Network
Posted by Jandacinnamon on 08/21/2010
My letter of complaint sent to Century Link & Dish Network
We had a really, really bad day with your company(ies) yesterday. Let me tell you about it and see if you agree that your customer service is, shall we say, “lacking”.
First of all, our high speed internet service went down…..again. This is more times this year than we can even remember, but it’s the second time within just a month or so. Even the person at tech support said the company is constantly working on the lines, which crashes the system. We run a business that relies completely on our internet service. When our internet service isn’t working, our business grinds to a complete halt. We have had to go to Panera Bread just to be able to get online and conduct business!! If your internet service can’t be depended on, then we will have to find one that is.
Next, we received another Dish Network bill in which we were overcharged. This happens on our regular basis too. I can provide you with numerous pages of notes we have made of all the phone conversations we have had with your customer service reps since we signed up for Dish Network service back in Dec. of 2009. Originally, we called around for pricing with several companies and talked to Dish Network several times before making the decision to switch from DirectTV. We were told each time that we spoke with Dish Network customer service that we would pay $59.99 a month plus tax for the package and the DVR/HD, etc. for the first year and then it would go up to $74.99 in the second year. After signing up, just a couple of months later, we get a notice that rates were going up. Our DVR rental would now go from $7 to $14 and the “Classic” package was no longer available….we would now be in the American Top 200 package. Ok, whatever you want to call it, fine. The problem is that you’re doing it on purpose to completely confuse the customer. If everything changes regularly, there’s no way to compare billings or packages. When we called to complain about the increase we got a few months of credits. Then we bundled…..and oh good lord the fun has multiplied. We’re getting a $5 bundle credit but our bill this last month went up $12 despite that credit. We didn’t change a thing from the month before but our bill was $70.99….not the promised $59.99. How did that happen when our first year wasn’t up yet?!?!?! So that was another phone call and the discovery that we were charged $6 for the service plan that was supposed to be free for 9 months and we only got 8. We got a credit and the plan was removed from our account. But the bottom line monthly bill was still $10 higher than $59.99 so another call was in order. This time when I used the term “deceptive” in describing Dish Networks rates and billing, the customer service representative decided to examine the account again to see what could be done. Miraculously, she discovered that we were getting the HD Platinum channels with such mind-blowingly compelling fare as World Fishing Network HD and Fashion TV HD. How have we lived without this programming all these years? And to think I could have been watching fishing in HD and I didn’t even know it! What’s next “Paint Drying HD”? I not only didn’t know we had these channels, nobody told us we were getting them either. I certainly wouldn’t want them or pay for them. Now the Fox Business Network would be nice to finally get, but NHL Network HD is sure not what’s been missing in my life. So, I must ask the question: how the hell did this “Platinum HD” package get on our account? Back to customer service: guess what, that package just happens to be $10 a month. Remove it and we’re back to the $59.99 monthly charge that will bring us back to happy subscriber land again.
Gees….what a scam. Every time a bill arrives, my head just about explodes trying to figure it out. Charges, credits, HD, Platinum HD, Service plans and on and on and pretty soon we’ve been bamboozled! So, now I have circled the date on my calendar for the time the next bill will be landing in my mailbox, so I can set aside another hour to figure it out and call customer service to get adjustments made. I can’t wait! Did I mention the time we had the free trial HBO cancelled and the customer service representative wanted to charge us a $5 change of package fee? You give us something free in the hopes we’ll forget about it or want to keep it and then you want to charge us for removing what we didn’t want in the first place. I can go on and on but my blood pressure monitor is starting to beep.
Now on to problem number 3 yesterday. At the end of my time on the phone with “Bobbie” in customer service, she offered to me without my saying anything about the $16 in credits, that she could not advise me to subtract it from my bill (I hadn’t even considered it at that point) and that I should call Century Link since they handle all the billing. I said ok….and thought “I’ve killed half an afternoon on this already and well, my internet service isn’t up yet (thanks again Century Link) so why not? So, I launched into my 3rd call to your company(ies) of the day. Yes, I’m a masochist. But Bobbie was actually nice so maybe…… But it was not to be. This time I got somebody who sounded like Underdog’s alter ego, ShoeShine Boy. If I didn’t know that Wally Cox was pushing daisies, I would have thought he was moonlighting for Century Link. Everything started out ok as I explained that I had a $16 credit coming from Dish Network and wondered if I could go ahead and subtract that off my bill. Shoeshine boy must have stepped into his phonebooth and took a super energy pill out of his ring because before I knew it he was literally insulting my intelligence. He told me that can’t be done because Century Link will have already paid all our fees and I will just have to wait for the next bill for the credits. When I explained that his cohort over on the Dish Network side told me to call because Century Link handles all the billing, SSB said “well, now that wouldn’t make much sense would it”? Huh? I’m a customer doing what I was instructed to do but am now being told that doing so didn’t make much sense. When I suggested that he was basically calling me stupid, he gathered his biggest Underdog voice and said “don’t put words in my mouth”. Then he did what any self-respecting cartoon superhero would do and said “have a nice day” and hung up on me! I was beginning to utter the phrase “what is your name” to indicate my “mad as hell customer status” when he was gone just like a speeding bullet. So, is this how you train customer service reps? When cornered, slam down the phone quickly…..but be sure and say “have a nice day” first!!
I can guarantee you we’ll be gone faster than a speeding bullet as soon as our contract is up with Dish Network, unless this billing gets straightened out. And as for Century Link….exactly which century are you referring to? I’d say the previous one considering the quality of service you provide.
Anybody out there agree the quality of customer service we’ve received is inadequate?


Read Company Response
Company Response on 08/23/2010:
jandacinnamon,

My name is Joey and I'm with CenturyLink. I'm terribly sorry to read about the trouble you've had with our company. I'll be more than happy to offer my assistance to you. You can email me at Joey@CenturyLink.com. Thanks.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com
     
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Posted by smarty_consumer on 2010-08-21:
A company is not going to read a complaint this long. Be shorter and more direct about the problem and what you want. If you don't like the service, go with someone else. This is America.

Posted by tnchuck100 on 2010-08-21:
*DISH Network CEO carefully reads this letter and thinks to himself:* "Damn, my employees are good at their jobs!!"
Posted by Anonymous on 2010-08-21:
LOL Chuck, so true. DirecTV is just as bad, if not worse than Dish when it comes to sneaky billing practices.
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Customer Service
Posted by Crownoflife on 01/02/2005
MARINETTE, WISCONSIN -- Well it began with my DSL not working the day it was supposed to be activated. I had only had my phone service for a few days. I called and they told me I had not been billed for it, and the billing for my normal phone service was all wrong and they would have to completely redo my order. I attempt to patiently have it redone, and end up knocking my DSL service down to the lowest level, knowing that I now cannot afford the service I had first requested. They said normally there is a $35 fee for moving the service down, but they would credit that due to the fact I was unaware of all these extra costs. My 2nd bill arrives and there's a $35 fee! I call and ask about it - they said that yes they see the note on my account about it, and apologize, and that it'll be credited on my next bill. Next month arrives and it's still not credited. I call again and they apologize, say they will add it immediately. FINALLY the 4th month my $35 + tax is credited.

Other stuff: the VERY first day my phone was hooked up, after just a few hours, I get a telemarketer call - an automated voice message from Sprint PCS Wireless, which isn't even available in my area. I call Sprint a couple times with no luck. I try calling CenturyTel, and the rep says she can try to block the number for me, but I'll have to pay for it. What - pay to have a # blocked that's annoying me when I never even signed up for their services, blah blah blah! I said I'd think about it. Several days later I call, desperate, and that I'll try it. She's going through to add it to my account, I wait for like 5, 10 minutes. Finally she says "sorry, it's not available in your area". What?? You coulda told me that first, instead of having me wait! I tell ya, each customer service rep tells you something different, I hate it!

Another time, I see a "3-way call" on my bill. I never remember doing such a thing - I have no idea how to even initiate a 3-way call! It took some pondering, but I finally realized the # I supposively called was CenturyTel's 1-800 Residential Service number! Gee whiz, it's their OWN number, and they're tryign to charge me? They claimed that evidently I had not quite hung up before calling another #, and that's how it happened. I argued with them, begging to get it credited (for reasons listed above). Finally they said they'd talk to their supervisor. More waiting. Then they finally said they were able to credit it. They forgot to credit the 2 cents of tax, like they were supposed to, but at this point I was like, who cares. Oh yeah - and this same day, I told them to add every kinda block imagineable on my account, so I don't accidentally dial any of this stuff and get charged for it. Months later...

I meant to dial the code that would block my caller ID information to the person I was calling. I THOUGHT it was *69, but I guess it was *67. Before I could do anything about it, I began to hear the last person I called. Argggh!! The next day I call CenturyTel about it and asked why there wasn't a block for that, when I had requested it. She said she didn't see one but that she would add it. I wait maybe 5 minutes while she does that, and credits my account. She says to call back when I receive my statement to request credit, and that she had added a note on my account about it. Next month...

I call about the charge, and they credit my account. I then ask about the block, and they said it's not available for "Call Return". I try everything I can to ask things like "even if I did it unknowingly - if it was an accident, etc." but they said - "i'll credit this time, but not next time". Frustrated, I hung up, and vowed to not use so much as a free caller ID block - 'cause next time, if I dial wrong, it won't be free!

Once I get my tax return, I'm seriously considering switching to wireless (cell phone). Yeah, it may cost a little more (right now I have the bare minimum 'cause I don't need all those extra features) but I'm hoping I'll have less hassle and not have to continually contact Customer Service to credit my account about this or that!
     
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Posted by tander on 2005-01-02:
Sounds like you need new phone service.
Posted by tjo058315 on 2006-09-29:
Typical picky customer not listening to the rep at the phone company. I hate to say it but we only hear what we wanna hear. Sounds like everything was in you favor.... A little too convinient...... Nice try,,, Good luch with Charter or Wireless...
Posted by tjo058315 on 2006-09-29:
FYI Centurytel doesn't share information. So if you are getting telemarketing calls. It's because you BANK, POST OFFICE, CREDIT CARD COMP., OR YOU ARE SHARING THAT INFORMATON. Just because you cant find a solution doesn't mean it's the phone company's problem.... Nice try....
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Too Cheap to Repair Lines
Posted by Bgbsn55251 on 01/10/2014
UNKNOWN, FLORIDA -- Several months ago I signed up to get Prism TV, internet and phone. I have had internet service with Centurylink since 2010, so I am very upset over this whole issue.

A few days before my service was to be installed, a tech from Centurylink came to my door and told me the lines were bad on the road behind me and they could not hook me up. I asked him when they could be fixed and he said he didn't know and that the maintenance supervisor was on vacation until January 2nd and would not know until then. Today, January 10th, I contacted Centurylink to find out when the lines would be fixed. I just want to note that a neighbor 3 houses down has Prism TV, internet and phone. I was told today that I was disqualified and that the lines could not be fixed. This was bad enough, but then I get a call from Centurylink to tell me the lines could not be fixed.

I have had NO television service since I disconnected Dish Network when I was getting Prism TV. I think it is pretty tacky that they even bothered to call, and the only reason they called was because I called first. This is the way they treat customers. As I stated to the lady that called me - you can spend tons on advertising but you can't fix your lines. My business means so little to them that they just blow you off. Now I'm searching for a new TV AND internet provider. This will be the last of my business Centurylink ever gets. And the best part is last month they raised my internet rates. Way to go Centurylink. Keep spending those advertising dollars instead of maintaining your lines and equipment.
     
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Posted by FoDaddy19 on 2014-01-11:
Whose responsibility are the lines? More specifically who is financially responsible for the maintence/repair of the lines?
Posted by bgbsn55251 on 2014-01-13:
According to Centurylink, they would have to pull permits and it's a big job and costly, so evidently Centurylink is.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Worst internet provider!! Stay away!!
Posted by Ethan_evansmommy on 01/09/2014
N/A, INDIANA -- Please, please, please DO NOT go with Internet Provider, you will be wasting your money! Horrible service and bad customer service! I signed up under the agreement of $69 a month for Internet and TV, well after receiving bills over $160 a month, I contacted Centurylink and was told " oh, that representative must have made a mistake, we will refer them to training" !? Upon further review I found out that this is a common issue that happens, they tell you one price, sign you up and you get charged whatever they decide and say oops, the representative made a mistake, nothing we can do and might we remind you of your contract with us! Well, it doesn't end there, if my internet actually worked that would be nice, it just stops and restarts about ( no joking) 20 times a day, if your in the middle of something, well you just have to wait for it to reboot and hope it doesn't just stop. I contacted customer support about that Also, " oh, it must be the cord we sent not fitting properly, sorry that is the only cord we have available for the WiFi"!!!! Really!??? Well, I moved to a new home and was told that my service would be on the same day, as I had called a month before I was moving to ensure installation.
Nope, no internet, called and was told " oh, something's wrong with the computer that has to update, please wait until tomorrow morning, it will be on by 7:00 am"-----Nope, that didn't happen either, called back and heard " sorry, it seems the computer hadn't updated, everything is fine, the tech has been there and said your good to go, just waiting on this update". Okay so three days later, still no internet, well surprise here comes a tech, he tells me he is here to check my place out to make sure all is good. huh? Thought the tech had already been here! Well seems he had to run all new lines as the ones I had weren't working. Funny, I was told all was good just waiting on an computer update!
The tech, told me straight out, the customer service people will lie right to you and gave me his number to call him personally if something happens, great guy!!
My internet still sucks, don't even gave Internet half the time, but I get the bill regularly..lol
So....stay away don't put yourself through the stress of this company!

     
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Fraudulent Billing CenturyLink
Posted by Kinzerp on 02/16/2013
ALBUQUERQUE, NEW MEXICO -- FRAUDULENT BILLING CenturyLink.

My Recommendation to other consumers: NEVER DO BUSINESS WITH CenturyLink.

After 20+ years of satisfied service with Qwest Communications that was later bought by CenturyLink I became a very dissatisfied customer!

On March 10, 2012 I dropped ALL services (phone and internet) with CenturyLink communications and switched my service to Comcast (phone, internet and cable). Comcast assured me verBally that they port the service. I went through a detailed legal process of authorizing the change by phone.

After canceling my service, I received a paper bill from CenturyLink for $96.87 for an account number, which was NOT my former CenturyLink account number. I called CenturyLink multiple times and they informed me that a new account was established for Internet service. At no time after dropping my service with them on March 10, 2012 did I authorize or utilize their Internet service. This is fraudulent billing. I requested to be transferred to the manager and multiple agents refused to transfer my call saying the charges were sustained. The agent notified me that if I did not pay, I would be turned over to a collection agency.

August 17, 2012 I filed a complaint with the Better Business Bureau.

October 29, 2012 I received a collection notice from Convergent Outsourcing.

February 13, 2013 I received a collection notice from EOS CCA collection agency with itemized list of charges:
QWEST LONG DISTANCE $17.43
QWEST HIGH SPEED INTERNET $67.39
QWEST UNREGULATED $ 2.05
QWEST REGULATED $ 0.00
TOTAL DUE $96.87

My Requested Resolution:
1) the fraudulent charges for unauthorized internet services be dropped and 2) the unauthorized account set up in my name should be retrieved by CenturyLink from the collection agency and 3) I do not want to receive any bills from CenturyLink 4) I want an apology letter for the pain and anguish and wasted time they have caused me.

I have received no resolution and it has been nearly one year since I canceled my service with CenturyLink.

My Recommendation to other consumers: NEVER DO BUSINESS WITH CenturyLink.
     
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Posted by CenturyLinkHelp on 2013-02-19:
Hi KINZERP,

Thank you for your comments and post regarding your experience. Sadly sales agents who write orders to "port" services do not always issue the order to port both "voice and data" when changing carriers but simply do voice only as it is more common place. Based on your description of events that is exactly what took place. If you will send me your account & contact information we can investigate and resolve this for you.

Thank you for your time and efforts.

http://bit.ly/TALKTOUS or TalkToUs@Centurylink.com

Thanks,
Rich
Centurylink Help Team
Posted by Soaring Consumer on 2013-02-19:
Send a letter disputing the debt to the collection agency via certified mail.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Rip Offs!!
Posted by Sherrylmc on 08/26/2012
LONGMONT, COLORADO -- I have had service with this company at this address for a year. The entire year, my phone didn't work the way it should. When it rained or snowed or early in the morning when there is dew, there would be horrible static in the line. I had them come over maybe 8 times to try to repair whatever this was and was never charged a repair fee. I even asked them to come early in the morning when the problem was there which they did not do.

They came when they had time so of course the problem was not as obvious when they got here. After the last attempt at a repair, I found a card on my door telling me that my phone was fixed which it wasn't. I decided at this time to do something different for my home phone. I got the phone # ported and started my new service only to find that Centurylink had tacked on an $85.00 repair charge for their last feeble attempt at a repair. I have called several times to find out what the fee was for only to be argued with, lied to, insulted and treated like complete and total crap.

They put me on hold to do some research and didn't come back on more than one occasion. The little that I did find out was that because I finally had enough of their BS and went with another company, they are now saying that the problem is in my house which is why they are charging me the $85.00. The problem isn't in my house because you go outside and plug a phone in the box, you can hear the static out there.

This company is a bunch of thieves. I wouldn't recommend them for anything.
     
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Posted by CenturyLinkHelp on 2012-08-28:
Hello!

I'm really sorry to hear about the experience you've had with us. I'm one of the managers in the executive office of CenturyLink. If there's anything I can do, please let me know. You can contact me here: http://bit.ly/IArNlt.

Thanks!
-Doug
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Fees, Overcharges, Fraudulent Early Term Charges
Posted by John33 on 05/14/2012
WARNING: Do Business With CenturyLink/Qwest At Your OWN Risk! As You’re Playing With a Very LARGE, dumb, and dirty company. Don’t be surprised if you LOSE.

Our small business was solicited by Qwest to switch from standard copper lines to their T1 service, which is phone and internet service. This service was to be billed at $517 per month. To my surprise for the first six months Qwest billed me $1,500 per month. Simple mistake? I don’t think so. I was forced to spend countless resources and hours and hours of time to correct their billing errors. They’d never admit to the error but give the account a “credit”. Really? Why don’t they call it for what it is? It’s a “correction”!

As a small business owner nothing is more important and critical to me than my phone and internet system. We live and die by the performance of our phones. So it’s absolutely critical to me that we’re provided good phone service as my livelihood along with my employee’s live hood’s and clients depend on it. Because of this, I grew very tired and frustrated of their incorrect billing and the cost it created for our small business. So I did what any smart business owner would do, I switched carriers.

According to Qwest we switched 8 months early. Had we continued it’d been about 4k for the “service” but since I cancelled early, Qwest is demanding $12,000. THREE times what it would have cost to continue! WOW. Now I could understand that someone could make a claim for an actual loss because of an early termination. But to charge three times as much? I believe this to be a punishment for quitting their “service” as they using the wrong start date to figure the termination charges.

Now I deal with a lot of faceless and dumb corporations every day but Qwest is by the worst company I have ever dealt with. Period. They are so unorganized it’s an absolute nightmare to work with them. I would warn any business thinking of or currently doing business with CenturyLink Qwest to have a HUGE team of attorneys because you’re gonna need them to figure out the contract and to hold them to their end of the deal. And it would help if you really enjoy getting transferred around through a huge mess of people that don’t want to help you and are confused as to why you’re interrupting them.

So let this be a warning to all businesses everywhere when you do business with Qwest that you’re playing with a VERY LARGE, DUMB, FACELESS, CORPORATION THAT WANTS YOU TO LOSE.
     
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Posted by CenturyLinkHelp on 2012-05-15:
Hello, John.

Just finished reading your complaint about our company. Very sorry to see you've had this experience with us. I'm one of the managers in the executive office and would like the opportunity to have our team investigate this to see what needs to happen to make it right.

Please send us an email with the account information as well as the details you've posted here. We typically have a 24 hour response time.

Looking forward to helping!
-Doug
Posted by jktshff1 on 2012-05-15:
Let us know if doug helps out
Posted by raven2010 on 2012-05-15:
I find Doug's response sad. The OP has already spent countless hours on this--and Doug doesnt even provide am email address, even though he says please email us.

Sad, sad sad.
Posted by trmn8r on 2012-05-15:
Could be an oversight raven. Here is an email address this same user posted a few months ago:

TalkToUs@Centurylink.com
Posted by G. B Haddox on 2013-09-09:
I got a problem also with CenturyLink, not the first time, I had several times disputes about the bill, every month is it a different amount.
Now the problem with the PRISMTV not telling me I need to check with DirectTV, but I've bought the bundle from CenturyLink then they should take care of it. I'm not sure how long I'll handle this company.
So if you get a phone offer for PrismTV be sure and check on your DirectTV contract, even if you bought this service as a bundle from Centurylink.This is what CenturyLink should do,then the customer would not be mad with the phone company.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Idiotic company
Posted by Mxlopix on 03/01/2012
PHOENIX, ARIZONA -- I signed up for internet service from Century Link and told them I needed my house connected to their lines outside. I had a modem and would take care of the rest. The sent me a 100 dollar modem and nobody came out to connect my house. When I called and complained, I was told someone would be out the next day. A serviceman showed up, took one look and told me my house was not connected to their lines (DUHHH). I told him that is why he was here. He left, saying that was my problem, not his. I called Century link, cancelled any service, sent back the unordered modem, and told them what I thought of them.
Today I get a bill for 88 dollars for the service that was never hooked up and was advertised at 35 dollars a month. I never had service with them, and I tell you now, I never will. BUYER BEWARE.

     
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Posted by Alain on 2012-03-03:
You may want to contact the Arizona Attorney Generals Office about this to see what advice they have on dealing with a bill for services not performed via http://www.azag.gov/contact.html A complaint to http://www.fcc.gov/complaints and http://www.ftc.gov/bcp/index.shtml could be helpful, as well.
Posted by CenturyLinkHelp on 2012-03-06:
Hey there, Mxlopix...

Sorry to hear about the poor experience you had with us. My team would be happy to take a look at the statement to see what needs to be done to correct/resolve it.

Email us with the information: TalkToUs@Centurylink.com

Thank you!
-Doug
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Liars
Posted by Can7dav on 02/22/2012
NEVADA -- They just strait out lie to you. I was told I was getting a bundle. they Sent Dish Network to my home for TV service and said we were going to get a single bill from them. Then I was getting a bill from Dish Network and them and when I called they said they don't use Dish Network. I couldn't believe what I heard. I must have asked 10 times to make sure how much the bill would be. And when I got the bill it was $40 a month higher than I was quoted. Never again!!!!
     
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Posted by Cwazychicken on 2012-02-22:
How is there internet? I was thinking of trying them out for internet and phone only. On their website, they do state that they use Direct tv...not dish, so i dont know where dish is coming from. Did you sign up for that instead? Separately? Did a dish person just happen to come over and you assumed it was with century link? because they are not with them.

Any ways heres what they list they have:
Internet
High-Speed Internet
Fast. Reliable. Wireless. Secure
DIRECTV
DIRECTV® ENTERTAINMENT package-Plus 3 FREE months of SHOWTIME®
Phone
Unlimited Local and Nationwide Long Distance calling

I just want internet, was wondering if its decent speed to get it? I got my cable elsewhere, and i could use a phone too thats why i ask how the internet and perhaps phone is.
Posted by Starlord on 2012-02-22:
Cwazy, we have Comcast Xfinity, and are pickled tink. The service is great and the people are finestkind. we have TV, phone and internet, and I just found out that we will be getting Comcast's new streaming service at no additional cost ($5 to those not having the whole enchilada.) Just saying. friend of ours signed up for the Qwest/Century Link $19.95/month internet and is unhappy. Nothing at all was said about having to combine it with their phone service. I hate Qwest because they sold me the world's most expensive paperweight, a $500 cell phone taht only got a recorded message that I was not authorized to use the Alltel network I wouldn't spit on Century Link if it was on fire.
Posted by bgbsn55251 on 2014-01-10:
I don't know where you live, but Comcast here in Central Florida is HORRIBLE!!!
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New charge to pay my bill online!!!
Posted by Jamcdonald072 on 12/29/2011
EUGENE, OREGON -- I went online 12/21 to pay my phone bill as I have been for years. Century Link took over Qwest. Now the web page says there will be a charge to pay online. I called to complain. The customer service person explained that "nobody" gets the money, that it's just to insure my "bank" pays the bill. I tried to explain to him how a DEBIT card works and he hung up on me. No one will ever be able to explain to me why I get charged for PAYING my bill!!!
     
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Posted by drugdoc121 on 2011-12-29:
agreed....awful scam!
Posted by Dukemom on 2011-12-29:
Verizon just announced a similar fee for paying online.
Posted by trmn8r on 2011-12-29:
I don't know what this explanation means: "... "nobody" gets the money, that it's just to insure my "bank" pays the bill." Does this mean it is like insurance? Is there a preauthorization? Is there actually an additional fee each month and how much is it?

VZ has been trying to get me to switch to online billing, and they got my email address somehow. Now I get emails saying my bill is available (which I delete). Obviously once I go to the site, they will sign me up for electronic billing. I still get paper bills.

I've been on direct withdrawal from my checking for years. I hope they don't start charging for that.
Posted by clutzycook on 2011-12-29:
Trmn8r, you won't. At least not now.
Posted by Nohandle on 2011-12-29:
Who knows what to do now? Some companies have stated they will discontinue paper statements unless the individual agrees to a monthly charge for the honor. Others have decided to charge for the privilege of paying online. Gratefully, I have few monthly bills. Lawn Service and that sort of thing I pay by check. I don't know when this is going to stop. Businesses enjoying having the money instantly transferred into their account and then want to charge the customer an extra fee? It's a cost of doing business. How do they expect payment?
Posted by trmn8r on 2011-12-29:
I see where VZW and Sprint Nextel are charging customers who go online to make a payment, as a way to encourage customers to move to autopay - this has two effects - the company doesn't have to pay the CC company the transaction fee (which can be substantial), and makes it more probable they will be paid.

The OP evidently used a Debit card, but it sounds like the same fee applies. Bottom line seems to be the company wants to be paid and not have fees deducted for providing a convenience to its customers.

In the old days, you sent a check - there was no fee to the company for cashing it.
Posted by bob93 on 2011-12-30:
I guess the CEOs need a raise. What easier way than charge the customer's more?
Posted by CenturyLinkHelp on 2011-12-30:
Hello,

At this time CenturyLink does not charge a fee for paying online via our website www.centurylink.com. We do offer several payment options including online, over the phone via our automated system, a live person or traditional mailing. If you choose to pay over the phone via a live person there is a transaction fee of $4.00 all other methods of payment do not charge a fee.
If you have further questions or need assistance please email us at talktous@centurylink.com

Thanks
Patti
CenturyLink Help
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