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Chamonix Consumer Reviews

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Excellent Results
StarStarStarStarStarBy -
Rating: 5/51

I'm surprised to see the poor reviews for Chamonix on this site. It always makes me a little suspicious when all the negative reviews come from the same two cities and sound the same. I was hesitant at first but I kept hearing the ad on Sean Hannity, so I decided to take a chance.

I'm a 52-year-old business woman. Starting to see the signs of aging. I really hate subscription services, but I took a chance on this one. They made it very clear that I could cancel the subscription any time by calling before the next shipment. They automatically send out another shipment every two months typically.

It took about two or three weeks before I started seeing results and I was religious about doing the steps every single night and putting the cream on my face in the mornings. It was actually my husband who told me that I looked really good, and then I was looking back at some pictures from our Christmas vacation 4 months ago and there was a definite difference.

The puffiness under my eyes seems better, my eyelids are not sagging quite as much, and generally my face seems to have fewer lines and be tighter. I wasn't as diligent about putting the products on my neck. I only used the anti-wrinkle cream but now I'm starting to do all the steps on my neck and hands hoping that I'll see some improvement there as well.

With the $139 radio special, you get five different products and they provide directions on how to use them. It's easy. I called and asked that they hold off sending another shipment for two more months (total of 4) because I had not even used half my supply after two months.

Now that I'm using the products on my neck and hands I may need to get refills sooner than that. Since these products work so well I've ordered the Products for dark spots on face. I'm hoping that will help with the dark pigmentation around my eyes where they can't do the photo facial. I'm a big fan & urge you to give it a try if you are looking for a non-surgical option for improvement. And by the way, unlike the other reviewers I've spoken to the customer service 3 times and they've always been excellent.

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Scam!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ARIZONA -- I ordered the products because I listen to the Sean Hannity Show and I love him. How risky could it be as they offer a money back guarantee if you are unhappy with the product. Well that's not true even in a little way. The products are not as good as some drugstore products. I was charged $188.00 when all I ordered was the special first time trial which should have been around $55.00. The amazing eye cream for wrinkles and under eye puffiness was no better than hemorrhoid cream!!

I admit I tried that years ago and it worked just like the Chamonix product. You look foolish because the wrinkles just crowd up in another location, you can see a weird pulling and tightening under your eyes. None of the other products do anything at all special! When I called about being overcharged they offered me a credit for more product! I don't want the products I received. There is no way that I want to get anything else.

So in summation, the products are useless or worse than useless, silly looking, and you will get no help when you call, plus they don't stand behind their products and the money back guarantee won't happen. I tried to return a box that wasn't even open and no go. I am fuming as I write, I hope I am making sense.

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The Product Sucks and So Does Customer Service. There Is None.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW JERSEY -- The product is advertised as money back guarantee. Must have a RMA number in order to return but the rub is you can't talk to anyone and get an RMA number. Plus when I asked for an email to register my complaint I was given a non existent web address. My email came back saying not delivered. No such address. Surely there must be some way to get out the word to the public so that people do not waste their time and money.

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Underperforming Product
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I had the same bad experience. Product does not perform as advertised. I was unaware of Autoship so now I do not get back my money for a second box of this underperforming product but am forced to pick out another product that I do not want. DO NOT EVEN TRY THEIR PRODUCT!

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Total Scam by Telemarketers - No Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SCOTTSDALE, ARIZONA -- Buyer beware, bogus product that is extremely expensive and does not work... neither does the customer service department. The telemarketers are there to do one thing and that is sell and turn a deaf ear to the customer. I was cautious when I ordered the product but it was advertised on a reputable radio station and the ad said "the product is guaranteed, and you have 90 days to return the product" and your money back guaranteed. I paid a lot for the 1st shipment, tried the product and never asked for my money back even though the under eye product for bags worked their way into my eyes and caused broken blood vessels.

The problem began when I received an auto shipment. I called the 800 number right away, who said "no problem, do not open it. Deny the shipment." I was provided a RMA for what I understood to be a credit to my credit card account. After a credit did not appear on my cc account I called back and spoke a telemarketer who informed me the credit was for product only.

There must be a lot of returns if you have to force a person into keeping a product that the consumer is not satisfied with. I also noticed the number the company phone number on my credit card statement (NJ number) had been disconnected. Must of received a lot of complaints and disconnected the number forcing you to call a very unresponsive telemarketer.

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Return Guarantee Worthless
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

EDISON, NEW JERSEY -- Went for the hair loss product PROVIA after much debate...hair loss intensified...called for information on return...representative was nice but offered me an additional supplement to assist. I investigated the product and discovered it to be priced at half the ProVia cost under another label. Decided to return product, received the RMA # and sent off the unused portion.

At no point was it emphasized that USED means EMPTY containers as well as partially used, that all containers needed to be returned to get a full refund. Hence if you used the first month of a 2 month supply they insist you must try and toss the empty containers then the money back guarantee is null and void. I'm out hair, cost of product and cost of returning the portion of the product that I didn't use in full. Guess they want to make sure you aren't holding on to the product for some reason only they would know? So glad I didn't try the eye cream.

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Customer Service Is Very Poor, Product Does Not Help
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

EDISON, NEW JERSEY -- Customer service is very pushy even when you want to discontinue use. I notified the company representative to stop any future shipments but they continued to do so. When I refused the shipment at the post office and sent it back they still charged my credit card and refused to give my money back even after I had my credit card company to investigate this. I would never purchase anything from this company again. The product does not produce the results it promises. I would never purchase this product.

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Chamonix Ruined My Skin
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

EDISON, NEW JERSEY -- I purchased Genucel from Chamonix. As soon as I tried it I noticed how horrible it smelled but after a couple of hours my face started to hurt and swell up. I have never had a skin reaction to any skin care product.

When I called to return the product the customer service representative was so rude and kept acting like this was my fault. They would not refund me my money! So much for Money Back Guarantee. She stated that they could only give me store credit after I pay for return shipping and 9% of the product. Considering the high amounts they charge for only 0.5 oz they should have a better return policy or actually stand by it.

The whole return policy is so confusing and when I told her this she kept repeating "well why didn't you call sooner?" I do not think that would make a difference since apparently when you use a promo code it automatically signs you up for a 'Preferred Customer Program' so that means you can't return anything and they will continue shipping you more product that you do not want! This company is not worth the time nor the money.

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Chamonix Telemarketers
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

EDISON, NEW JERSEY -- Do not give Chamonix your telephone number. I placed an order with them two years ago and they have been calling me every day twice a day since then. They will call you twice a day every day for the rest of your life. I have told them to put me on their 'Do Not Call' list a number of times, but they continue to call daily.

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Taking Advantage of the Elderly
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EDISON, NEW JERSEY -- My mom ordered the so called "free" products from this company and one of the products actually burned her face. She called about returning the products and was given the runaround but finally got a return code. She had to pay shipping and handling, so they have her CC number. We sent the stuff back, and will be watching her account closely to make sure they don't charge her $150. They put you on auto ship as soon as you order, and returns are HARD. Not worth it!

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Chamonix Rating:
Star Half star Empty star Empty star Empty star
1.6 out of 5, based on 9 ratings and
11 reviews & complaints.
Contact Information:
Chamonix
105 Newfield Ave. Suite F
Edison, NJ 08837
1-800-754-6211 (ph)
www.betterskintoday.com
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