NEW JERSEY -- The product is advertised as money back guarantee. Must have a RMA number in order to return but the rub is you can't talk to anyone and get an RMA number. Plus when I asked for an email to register my complaint I was given a non existent web address. My email came back saying not delivered. No such address. Surely there must be some way to get out the word to the public so that people do not waste their time and money.
I had the same bad experience. Product does not perform as advertised. I was unaware of Autoship so now I do not get back my money for a second box of this underperforming product but am forced to pick out another product that I do not want. DO NOT EVEN TRY THEIR PRODUCT!
SCOTTSDALE, ARIZONA -- Buyer beware, bogus product that is extremely expensive and does not work... neither does the customer service department. The telemarketers are there to do one thing and that is sell and turn a deaf ear to the customer. I was cautious when I ordered the product but it was advertised on a reputable radio station and the ad said "the product is guaranteed, and you have 90 days to return the product" and your money back guaranteed. I paid a lot for the 1st shipment, tried the product and never asked for my money back even though the under eye product for bags worked their way into my eyes and caused broken blood vessels.
The problem began when I received an auto shipment. I called the 800 number right away, who said "no problem, do not open it. Deny the shipment." I was provided a RMA for what I understood to be a credit to my credit card account. After a credit did not appear on my cc account I called back and spoke a telemarketer who informed me the credit was for product only.
There must be a lot of returns if you have to force a person into keeping a product that the consumer is not satisfied with. I also noticed the number the company phone number on my credit card statement (NJ number) had been disconnected. Must of received a lot of complaints and disconnected the number forcing you to call a very unresponsive telemarketer.
EDISON, NEW JERSEY -- I purchased Genucel from Chamonix. As soon as I tried it I noticed how horrible it smelled but after a couple of hours my face started to hurt and swell up. I have never had a skin reaction to any skin care product.
When I called to return the product the customer service representative was so rude and kept acting like this was my fault. They would not refund me my money! So much for Money Back Guarantee. She stated that they could only give me store credit after I pay for return shipping and 9% of the product. Considering the high amounts they charge for only 0.5 oz they should have a better return policy or actually stand by it.
The whole return policy is so confusing and when I told her this she kept repeating "well why didn't you call sooner?" I do not think that would make a difference since apparently when you use a promo code it automatically signs you up for a 'Preferred Customer Program' so that means you can't return anything and they will continue shipping you more product that you do not want! This company is not worth the time nor the money.
EDISON, NEW JERSEY -- Went for the hair loss product PROVIA after much debate...hair loss intensified...called for information on return...representative was nice but offered me an additional supplement to assist. I investigated the product and discovered it to be priced at half the ProVia cost under another label. Decided to return product, received the RMA # and sent off the unused portion.
At no point was it emphasized that USED means EMPTY containers as well as partially used, that all containers needed to be returned to get a full refund. Hence if you used the first month of a 2 month supply they insist you must try and toss the empty containers then the money back guarantee is null and void. I'm out hair, cost of product and cost of returning the portion of the product that I didn't use in full. Guess they want to make sure you aren't holding on to the product for some reason only they would know? So glad I didn't try the eye cream.
EDISON, NEW JERSEY -- Customer service is very pushy even when you want to discontinue use. I notified the company representative to stop any future shipments but they continued to do so. When I refused the shipment at the post office and sent it back they still charged my credit card and refused to give my money back even after I had my credit card company to investigate this. I would never purchase anything from this company again. The product does not produce the results it promises. I would never purchase this product.
EDISON, NEW JERSEY -- Do not give Chamonix your telephone number. I placed an order with them two years ago and they have been calling me every day twice a day since then. They will call you twice a day every day for the rest of your life. I have told them to put me on their 'Do Not Call' list a number of times, but they continue to call daily.
EDISON, NEW JERSEY -- My mom ordered the so called "free" products from this company and one of the products actually burned her face. She called about returning the products and was given the runaround but finally got a return code. She had to pay shipping and handling, so they have her CC number. We sent the stuff back, and will be watching her account closely to make sure they don't charge her $150. They put you on auto ship as soon as you order, and returns are HARD. Not worth it!
EDISON, NEW JERSEY -- Buyer beware!!! I just want everyone to know to watch out for a company called Chamonix. They are an Edison NJ Based company who advertise on TV. They suck you in with a special offer of 3 face creams (eyes, neck, face) with a free trial offer of only $6.95 for shipping and 30 days to decide. That was the easy part! I liked the creams until I saw the actual prices! 2 creams with shipping $90.00! And that's what they consider at a 65% discount to you!
I tried to call and cancel the scheduled order before the 30 days were up. This is where the fun comes in! No one can help you cancel! I got a moron on the telphone. So then along comes the unwanted order! I call again, get another idiot who claims they are a call over service for taking the calls for the Company... Cannot give me a return Auth. OK.
So I call again and finally get a person who says she works for the company and she precedes to tell me yes she can cancel my membership but I am stuck with the 90 dollar bill because the company policy is they do not allow returns on discounted merchandise. Now bear in mind everything in their catalog is discounted!!! And I even went to their website before I ordered and it has plastered all over their site 4 month money back guarantee. But only on products not discounted. But until you actually get their catalog which comes only with their free trial offer... You don't know that EVERYTHING is discounted! So how do you spell RIPOFF AND SCAM? CHAMONIX!