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Did Not Receive Refund and Horrible Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BLAINE, MINNESOTA -- I ordered the wrinkle cream for my wife. Upon opening, it looked like someone had poked their finger in and scooped out almost half the cream. I called their Customer Service to return the product and was on hold for at least 20 mins. When I finally reached the CSR, they said they needed to send a return label in order for me to return the product, which will take about two weeks to arrive. After two weeks, I had not received the return label so called Chamonix and was put on hold for several mins. When I reached the CSR, I asked where the return label was and she said I didn't need one. All I needed was an return auth number, which she gave me.

I packed up the product in a box with the return number clearly marked on all sides of the box and mailed it to the required address. It's been four weeks now and I have not received my refund so I called Chamonix today and reached an independent call center. They took my contact info and said Chamonix would call me back. I also tried their chat feature, but after waiting several mins., no one came online. It's now 8 pm and I have not receive a call back. I called again and reached the call center again. Apparently, Chamonix is closed at 5 pm (time zone not known), which they do not list anywhere on their website betterskintoday.com.

I have written them on every email for the company I could find to get through to Chamonix and find out why they have not refunded my return. I have never received a call back nor have I ever received a return email. I am still in the process of trying to reach them for my refund, which at this point, I have serious doubts I will ever get.

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Excellent Results
StarStarStarStarStarBy -
Rating: 5/51

I'm surprised to see the poor reviews for Chamonix on this site. It always makes me a little suspicious when all the negative reviews come from the same two cities and sound the same. I was hesitant at first but I kept hearing the ad on Sean Hannity, so I decided to take a chance.

I'm a 52-year-old business woman. Starting to see the signs of aging. I really hate subscription services, but I took a chance on this one. They made it very clear that I could cancel the subscription any time by calling before the next shipment. They automatically send out another shipment every two months typically.

It took about two or three weeks before I started seeing results and I was religious about doing the steps every single night and putting the cream on my face in the mornings. It was actually my husband who told me that I looked really good, and then I was looking back at some pictures from our Christmas vacation 4 months ago and there was a definite difference.

The puffiness under my eyes seems better, my eyelids are not sagging quite as much, and generally my face seems to have fewer lines and be tighter. I wasn't as diligent about putting the products on my neck. I only used the anti-wrinkle cream but now I'm starting to do all the steps on my neck and hands hoping that I'll see some improvement there as well.

With the $139 radio special, you get five different products and they provide directions on how to use them. It's easy. I called and asked that they hold off sending another shipment for two more months (total of 4) because I had not even used half my supply after two months.

Now that I'm using the products on my neck and hands I may need to get refills sooner than that. Since these products work so well I've ordered the Products for dark spots on face. I'm hoping that will help with the dark pigmentation around my eyes where they can't do the photo facial. I'm a big fan & urge you to give it a try if you are looking for a non-surgical option for improvement. And by the way, unlike the other reviewers I've spoken to the customer service 3 times and they've always been excellent.

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Return Guarantee Worthless
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

EDISON, NEW JERSEY -- Went for the hair loss product PROVIA after much debate...hair loss intensified...called for information on return...representative was nice but offered me an additional supplement to assist. I investigated the product and discovered it to be priced at half the ProVia cost under another label. Decided to return product, received the RMA # and sent off the unused portion.

At no point was it emphasized that USED means EMPTY containers as well as partially used, that all containers needed to be returned to get a full refund. Hence if you used the first month of a 2 month supply they insist you must try and toss the empty containers then the money back guarantee is null and void. I'm out hair, cost of product and cost of returning the portion of the product that I didn't use in full. Guess they want to make sure you aren't holding on to the product for some reason only they would know? So glad I didn't try the eye cream.

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Total Scam by Telemarketers - No Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SCOTTSDALE, ARIZONA -- Buyer beware, bogus product that is extremely expensive and does not work... neither does the customer service department. The telemarketers are there to do one thing and that is sell and turn a deaf ear to the customer. I was cautious when I ordered the product but it was advertised on a reputable radio station and the ad said "the product is guaranteed, and you have 90 days to return the product" and your money back guaranteed. I paid a lot for the 1st shipment, tried the product and never asked for my money back even though the under eye product for bags worked their way into my eyes and caused broken blood vessels.

The problem began when I received an auto shipment. I called the 800 number right away, who said "no problem, do not open it. Deny the shipment." I was provided a RMA for what I understood to be a credit to my credit card account. After a credit did not appear on my cc account I called back and spoke a telemarketer who informed me the credit was for product only.

There must be a lot of returns if you have to force a person into keeping a product that the consumer is not satisfied with. I also noticed the number the company phone number on my credit card statement (NJ number) had been disconnected. Must of received a lot of complaints and disconnected the number forcing you to call a very unresponsive telemarketer.

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Chamonix Ruined My Skin
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

EDISON, NEW JERSEY -- I purchased Genucel from Chamonix. As soon as I tried it I noticed how horrible it smelled but after a couple of hours my face started to hurt and swell up. I have never had a skin reaction to any skin care product.

When I called to return the product the customer service representative was so rude and kept acting like this was my fault. They would not refund me my money! So much for Money Back Guarantee. She stated that they could only give me store credit after I pay for return shipping and 9% of the product. Considering the high amounts they charge for only 0.5 oz they should have a better return policy or actually stand by it.

The whole return policy is so confusing and when I told her this she kept repeating "well why didn't you call sooner?" I do not think that would make a difference since apparently when you use a promo code it automatically signs you up for a 'Preferred Customer Program' so that means you can't return anything and they will continue shipping you more product that you do not want! This company is not worth the time nor the money.

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Terrible Customer Service at Chamonix
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

EDISON, NEW JERSEY -- I am an avid listener of a certain radio program. The host advertises this product. I wanted to try it so when I heard a promotion for Chamonix, I went on their website and ordered it. Apparently, while ordering, you will become a member of a club and you will receive the same product (like it or not) regularly.

I received a notification via e-mail that my shipment is on its way. I called their customer service immediately asking if I can return the package because I still have lots of the product left from the first shipment and I was not impressed with the results. I was told that the second shipment is nonreturnable. They charged me $164.00 for it and offered to refund me $59.00. What a robbery! I canceled the membership immediately and demanded to speak with a supervisor. I was told they would call me back which never happened. I tried calling three times with no success. I gave up but I would like to let other people know of my experience. I am surprised that my favorite radio host does not read the reviews posted by customers and continues to promote their product.

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Great Products: Awful Customer Service!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I wrote a very nice review before about their products and for me they really did work and worked well. However, a week ago I tried to reach them because I couldn't get the promo to work online. I was told that I could leave a message and they would call me back in the order that was received. I was going to bed so I thought I would just call them the next day. Since then I've called them three more times, left two messages and I've never received a callback. I've never tried to spend money with a company that made it so difficult. Are they going out of business? Did their customer service team up and walk out? Very weird and concerning. I don't think I can give them any more of my money in good faith. So sad, I really like their products and now I have to find a replacement.

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Great Products: Awful Customer Service!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I wrote a very nice review before about their products and for me they really did work and worked well. However, a week ago I tried to reach them because I couldn't get the promo to work online. I was told that I could leave a message and they would call me back in the order that was received. I was going to bed so I thought I would just call them the next day. Since then I've called them three more times, left two messages and I've never received a callback. I've never tried to spend money with a company that made it so difficult. Are they going out of business? Did their customer service team up and walk out? Very weird and concerning. I don't think I can give them any more of my money in good faith. So sad, I really like their products and now I have to find a replacement.

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Cannot Return, Outsourced Customer and Ordering Vendor
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Upon ordering Chamonix I decided to discontinue future orders. Three times I called their outsourced customer service and ordering hotline which is Unimed International Inc. in Edison, NJ. Always between 6-7 am Eastern Time. I was put on a 10-20 minute hold and was routed to ordering. Who has time for this?

Twice the phone was answered by “ Liz”, who told me, due to high call volume customer service would have to call me back. That is the standard response. Remember this was between 6-7 am. I gave my number AGAIN and have yet to receive a call. If you want to go through this it's up to you. $230 is a lot of money when you multiply it with maybe hundreds or thousands? Of customers. Good luck to all that have been put through this BS. It certainly is not worth the aggravation. The stress probably causes more wrinkles.

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Scam!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ARIZONA -- I ordered the products because I listen to the Sean Hannity Show and I love him. How risky could it be as they offer a money back guarantee if you are unhappy with the product. Well that's not true even in a little way. The products are not as good as some drugstore products. I was charged $188.00 when all I ordered was the special first time trial which should have been around $55.00. The amazing eye cream for wrinkles and under eye puffiness was no better than hemorrhoid cream!!

I admit I tried that years ago and it worked just like the Chamonix product. You look foolish because the wrinkles just crowd up in another location, you can see a weird pulling and tightening under your eyes. None of the other products do anything at all special! When I called about being overcharged they offered me a credit for more product! I don't want the products I received. There is no way that I want to get anything else.

So in summation, the products are useless or worse than useless, silly looking, and you will get no help when you call, plus they don't stand behind their products and the money back guarantee won't happen. I tried to return a box that wasn't even open and no go. I am fuming as I write, I hope I am making sense.

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Chamonix Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 20 ratings and
22 reviews & complaints.
Contact Information:
Chamonix
105 Newfield Ave. Suite F
Edison, NJ 08837
1-800-754-6211 (ph)
www.betterskintoday.com
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