OKLAHOMA CITY, OKLAHOMA -- I hate to complain about anything, but how can you explain a 12 hour delay in Cancun, Mexico when your airplane lost two pieces off of it at initial take off? That's right, we were stuck in the Cancun airport for 12 HOURS because our plane broke flying from Oklahoma City to Cancun.
Not only did it happen to me and the rest of the passengers, it also happened the week before! Some of the people on my flight came the Saturday before, on the same plane I might add, and had a 5 hour delay at the DFW Airport. Worry-free vacations? Not so much. I will say, however, that the flight attendants and pilots were very amazing and apologized profusely for their company, although they shouldn't have to. Basically, don't use MLT or Champion Air, because they WILL waste your entire day.
ORLANDO, FLORIDA -- My charter trip from Detroit, MI to Orlando, FL on 7/14 was outstanding. I wish to thank the pilot and co-pilot especially for letting my kids see the cockpit of the plane-- it was their first trip on a plane. They are 3 and 5. However, my return trip on 7/21 was uninspiring. Our 9 P.M. flight had a 3 hour delay. When finally boarded, there was no coffee and there were no pillows or blankets for anyone. There were a lot of children on this plane.
To help keep me us a potential future customer, I would like the following: I would like a letter of apology from the refurbishing crew who neglected to stock coffee and pillows. I would like a set of "wings" for each of my two girls-- the plane was out of them. I think some sort of financial recompense is in order-- I leave the amount to your discretion. At the very least I would like a response from your company regarding this incident.