Deceptive Billing Practices
When I signed up for Charter services back in March of this year, I was told by a sales representative that my installation fee would be waived and my bill, INCLUDING, taxes would come to $150 a month. ... read full review2 Replies - Latest reply on 03/08/2014
Good service from Charter--renewal
SAGINAW, MICHIGAN -- I have had Charter for many years. The rates where reasonable and the increases I got were no problem but the one I got today was absolutely NUTS.
My Rate increase went from $128 to $175 peer month, ... read full review13 Replies - Latest reply on 08/29/2013
BAD Customer Service!
MADISON, WISCONSIN -- Due to a pending divorce I disconnected my cable on June 8th. I took the equipment with me because I had to move out of the area. I have been trying ever since to return their equipment: Twice they ... read full review1 Replies - Latest reply on 07/07/2011
Charter Cable Dream or Nightmare?
HOMEWOOD, ALABAMA -- About 3 weeks ago, I called Charter and set up an appointment with them to get their phone, cable, and internet bundle installed in our home. They were to come between 10am and 12pm Monday morning.
By ... read full review5 Replies - Latest reply on 05/06/2013
No Customer Service
GEORGIA -- Last year, Charter came out with a digital box system for their system. I went down to the office and inquired about why we could not get certain channels. We were told that we were to RENT boxes to get ... read full review2 Replies - Latest reply on 03/01/2014
SANFORD, NORTH CAROLINA -- The deadline notice came in the mail again yesterday... February 11th and we lose all video services if we don't upgrade our cable box.
4 Replies - Latest reply on 01/28/2014Add reply
We have chosen to only use "The Basic" package due to cost and really no need for HD since all we watch is the news and a few series.
We have one basic cable box on the main TV and just a direct cable to the small TV in the kitchen.
We are now being forced to order and use a HD box on each TV or go blackout on February 11th - I feel blackmailed into this. The ugly part of this is that while the first year use of these boxes is free for one year then you will be charged a monthly fee there after. One hell of a sneaky way to implement a major price increase isn't it?
Charters reasoning of going all Digital is to give us all "free" improvements such as HD channels, more channels, more phone features, and later will double the internet speed for "free". What a farce for people who only use the basic channel lineup and no phone service!
Are these people exempt from a class action lawsuit?
Do they think we are stupid?
Around here they have the market cornered and are the only game in town so yes I consider this blackmail and think the consumer needs to be protected from these tactics.
What to do is the question?
Drop the service or band together and stop them are the only options I see... your thoughts please.
I got a bill for $154. I got their full package and they reduced the price to $114 dollars...Go figure, but I love it....thanks folks! Add reply
Channel change up
SAINT LOUIS, MISSOURI -- In Missouri Chapter cable has made recent changes in their packages - what channels you get at what level of payment. The excuse was that more channels were going all digital and some had gone HD. That's ... read full review30 Replies - Latest reply on 04/28/2012
FORT BENNING, GEORGIA -- Hands down the worst internet service I have had in my life. Charter cable is my 4th internet provider, I move a lot since I am in the military. I've had their cable for a month now. While playing online games getting disconnected, or in the best case lagging terribly, every 3-5 minutes. I spoke to one of the technicians from Charter privately and he told me that they have bandwidth problems. Simply put they sold more internet connections than they r able to support, hence everyone is laggind due to insufficient bandwidth. they keep saying they r working on it. I'm looking for another service Provider.1 Replies - Latest reply on 04/14/2012Add reply
THE WORST CABLE PROVIDER EVER!!
FORT WORTH, TEXAS -- Charter is the only available cable option at my address. They are ridiculously priced as I am a single student that has basic cable with only hd/DVR added and basic internet and pay well over $100 per ... read full review1 Replies - Latest reply on 03/21/2012
Nothing Has Worked Right
COLUMBIA, TENNESSEE -- I had Charter Internet and cable service installed one week ago, Monday March 5th. The technician had gotten my daughter's laptop connected, and told me the password to connect mine. I couldn't get ... read full review2 Replies - Latest reply on 05/06/2013
Charter Cable warned me, my bill would go higher unless I chose a higher internet speed. I believe the modem should go down in cost, and my bill would go down.
1 Replies - Latest reply on 08/15/2011Add reply
this type of marketing is very, very wrong. Being held captive by marketing terrorists is horrible. I see another bankruptcy in Charters future, this time to finish them off.
They should try being human to the public.
I've had Charter Internet Service for 6 months and the service is out more than it is working. Very poor customer service. DO NOT USE unless you enjoy wasting your time and money. By the way, I had to write this in a hurry because my Internet service will be down again in about 2 minutes. 3 Replies - Latest reply on 05/22/2011Add reply
There were several issues with our Charter Service and we only had it for less than two months.
1. The high definition channels were constantly freezing or unavailable. I was starting to wonder why I was paying for something that was sporadic at best.
2. After I ordered digital cable, they called relentlessly asking if I wanted internet or phone. After more than 5 phone conversations explaining that we got free internet from the apartment complex, I had to ask they they remove me from their calling list and still I got one more phone call!
3. They turned off our service early. We were moving out of state and asked to end the service, which they did....a day early
4. Our apartment complex offered free regular cable for 6 months. When they ended our digital service (early) they also turned off our access to the free cable.
Overall this was the worst cable experience I've had and can't wait to get out of their service area.
Charter Communications is the WORST cable provider in existence. Aside from the fact that they do not provide a quality product as neither the cable or internet ever work... I just learned that their billing office just "mistakenly" sent out 22,500 accounts to a collection company for balances already paid. They know of this grievous error and yet they still say in order to remedy the situation, I must pay the stated amount. They run their business like an organized crime ring and we the customers pay the price. Literally. If each customer pays only $200 on these bogus charges ($200 is MUCH less than they are suing us for), Charter stands to make an illegal $4,500,000.
CUSTOMERS BEWARE! We have not been contacted by Charter Communications, but by a collection agency, more than 2 years since we cancelled our service.
Not only do I want reimbursement now for the service I didn't receive, but I want to file a class action lawsuit against the company for damage to my credit!
LOUISIANA -- Hard to believe, but I have been impressed with Charter. I subscribe to phone service with unlimited long distance and their express internet service. Internet service advertises up to 12Mbps, I constantly get between 15 and 21. Phone service comes with 10 calling features.
1 Replies - Latest reply on 03/20/2011Add reply
They charged $9.99 installation fee, gave me free modem with NO rental fee, and charge me $49.00 bundle price per month plus taxes, no contract and price locked for life.