A Joke Of A Company
RENO, NEVADA -- Please Read This Before Subscribing!
Sit down, read this, we are a retired couple, and she is on oxygen all day, for breathing, we need steady phone service for calling her Doctor, and for an Ambulance, if needed.
1. I joined Charter Cable, as a customer in March of this year, 2008. 1st day, the installation guy knocked on a shack hooked to the side of my house, when no one answered, he left, I had to wait 2 more weeks for my installation.
(Hot water heater add on, to the home, the home is very old, and you can tell it isn't part of the house itself, but Oh Well)
2. my charter phone kept disconnecting, and about 3 times a day, it wouldn't give me a dial tone for 1 to 2 hours. I called in when I started up again, and was told for the first month, that they was working in the area. well, after 6 weeks like this, , they finally send a repair guy, he check the signal, said it was very strong signal, and leaves. the phone keeps disconnecting, and not working, about 4 to 8 hours a day, I didn't get a dial tone, but they still want full amount stated on bill to pay? well, they send a second repair man, he too, said we had a strong signal, and leaves. (why don't they ever dig deeper,and find the problem, we cannot go without a phone, when she has an oxygen machine to breathe, medical necessity) WELL, finally, the third repairman shows up, after 7 weeks of DAILY phone in complaints, and he hooks a laptop computer to the line, the problem was the out going signal, we HAVE THE PHONE SERVICE AND CABLE TV, and internet running through Co-Ax cable, instead of fiber optic. it was too much for the line, without "amplifiers" in the line. it was still a medical emergency problem, they was leaving a disabled person without a phone line for 7 or 8 weeks already. well, they had to shut off a whole city block to work on it. it took 1 more week to work all the bugs out, but we finally got full service after about 2 months of complaints.
THEN!! (worst yet, please read)
3. in may, we call in our payment, and then 12 hours later, our cable/phone/internet isn't working. we call in, they say "I'm sorry, they didn't post payment to your account" and He said he will post it now, and turn it all on, then we look at the bank records, they debited our account two times that same day! THEY STOLE $160 FROM OUR ACCOUNT without getting our OK to bill us twice in same day. they broke federal banking law, and dabited our account without our permission.
WELL,after talking to their billing Dept. they tell us, it will be returned in 8 to 10 days. (this was may, today is July 2nd, no returned money yet) I just called them for the 10th time about this, I got all my notes right here, now I am told I will have it by July 11th, that I was misinformed, it takes up to 6 weeks to get my return.
THIS don't add up, they billed my credit card. they STOLE 25% of my income for the month by "mistake". the fact it takes 6 weeks to "refund" it is asinine. I used to own a restaurant, if I accidentally over debited a credit card, I can issue a refund right then, why does Charter Cable take 6 weeks? and if it was a credit card charge, why send me a check to refund, not reverse the charge? who is responsible for the interest accrued? at 17.9% yearly, it is close to $8 for 2 months with $160 they stole anyway. is it too much to ask for them to pay the extra costs accrued due to their mistake?
WELL, in my 10 years of AT&T phone, I never called them with problems as many times as I called CHARTER in this 4 months. if I can save 1 person from the headaches I went through, by stopping them from going Charter Cable, I will sleep better knowing I helped 1 person at least. If the other service available wasn't worse in service, I would leave. but there is only 1 other option for me, and Dish TV don't always work in snow storms, and I need cable TV when I get snowed in more than any other day. BUT I did turn my phone, and internet over to AT&T, for 10 years, I called them with service complaints about 5 times, I called CHARTER that many times, in 1 week. and it took 8 weeks like that to get it fixed. NOW, I am pressing federal charges on CHARTER tomorrow, for back draft theft. hope they can explain to a judge why they took 25% of my disability check for the month, and didn't return it for 2 months.