Charter Cable - Page 2

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1.6 out of 5, based on 13 ratings and
33 reviews & complaints.

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Complete Disregard for Utility Easements
Posted by on
Rating: 1/51
SAINT LOUIS, MISSOURI -- I am not a Charter Customer, but I still have to deal with their rude and disrespectful technicians. My neighbor was having a new cable installed. Fortunately, I was home the day they came to install the cable. I first noticed some guy, wandering around in MY yard-had no idea who he was. Then I saw him lay down the cable in the MIDDLE of MY YARD, now this is some 30' feet from the utility easement that runs along the edge of the property. When I told the guy, he needs to move the cable to the property line because that's where the easement is, he told me, "I can do anything I want." I told him it doesn't work that way, he needs to move it. He told me that is not going to happen.

Needless to say, I don't back down-finally my neighbor came out and told him to move it to the back of the property line. Since the technician is now upset, he drags his cable through the flower beds.

Thanks Charter for hiring individuals that have a complete disregard for an individual's property rights!!!!
     
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Terry on 2013-09-28:
Call the Police, that's vandalism. Also Charter and lodge a complaint. Good luck!
Weedwhacked on 2013-09-28:
I would have called the police.
nikalseyn on 2013-09-29:
The guy many not have been a real Charter employee, but an employee of a company hired by Charter to install the cable. Your first response should have been to call Charter and tell them you have someone purporting to be from Charter trespassing and in the process of destroying your property. Any "guff" from the guy and the police should have been called. At this point, you and your neighbor should complain to Charter about the guy. They need to know.
muskit85221 on 2014-03-02:
Do not bother calling Charter, they sent 2 who smelled of alcohol to my home. Sent them packing.
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Nobody Knows What Is Happening and Lies About Installation
Posted by on
Rating: 1/51
INMAN, SOUTH CAROLINA -- About a week ago, I called Charter because I am located in a backwater very slow copper ISP DSL provided by Windstream. Charter offered a 30mb/sec speed.

My house is in service range, but NOT beneath a pole. So the tech comes out and quizzes me, where is the cable. He didn't know. He discovers it a street above and then says, sorry Bud, it will need a dig.
OK, so when will that be.. doesn't know says they are BUSY.

I called Charter on Monday and it's the 19th and the tech was out on Saturday but, was unable to do an install. The agent says, the professional tech will do his job on the 17th, but its now the 19th. How would that be possible.
Then says anything else she can help me with?
oops..

So the tech visit rescheduled and I stay home, but NO SHOW, no phone calls etc. The agent says the appointment still open. Hold tight. But two hours later no show.

So, then I called asking when is the tech arriving? No answer, later told if a dig is needed they may need an attorney, the sheriff and an act on Congress.

But, I thought they could be trusted and canceled my old copper wire service.
So stranded no Web at home and not expectation of when, even if Charter will ever install.
I am told later all digs are subcontracted, but they do not yet even know where to dig.
Beware !
     
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cmthru on 2013-08-24:
Be aware that of you are more than 100ft from the nearest cable connection they will bill you for the 'dig'. It isn't going to be cheap.
cabletech on 2013-08-24:
The cable line from the house to the pole or box can only be so long or the signal starts degrading. Sounds like the connection for your house is too far away. This means the main line has to be extended and a hook up box put closer to your house. Here is the kicker - most cable companies will CHARGE you to do that and you have to pay it upfront before they do the work. Last I heard the going rate was around 500$.....A FOOT. I have seen people willingly pay over 20K to the cable company to get cable so they can pay them even more money! Insane! If that is the case wait until February 2014 and call back in.......cable companies also give each department a set budget per year and in February the construction department is more flush with cash and willing not to charge so much
John Nicholson on 2013-08-25:
I hope you are not paying anything yet for "service." The comments are both correct. You will pay to have the cable get to your home. It will no doubt be cost-prohibitive. Charter sub-contracts these jobs and although the subs do a very good job usually, occasionally problems occur. In your case, with the distance involved, I would go back to DSL and forget Charter.
jonthethird on 2013-08-26:
It sounds as though you need the underground crew to come out and put in your drop. This has to be done before any further installation can be completed.
The question you need to ask of Charter is when is the underground scheduled? There may be a need for permits and easement mapping before work can begin.
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Terrible Service for Internet and TV
Posted by on
Rating: 1/51
PORTAGE, MICHIGAN -- We pay for 100Mb service but typically only get 4Mb-11Mb according to several sources i.e. posted transfer rates for files and reports from speedtest.net

everyday have problems with tiling of picture on TV and several error codes s0012 s0600 and picture may or may not ever come in on affected channels.

I have more problems on any single day that I did in 6 years combined with direct TV. I changed to Charter about 12 years ago as direct TV could not offer internet connection. these problems only occurred in the last 8 years of service as they seem to be upgrading until nothing works
     
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John Nicholson on 2013-07-20:
A word of advice: stop paying for 100mbs service. No one needs it. And, as you suspect, you won't get it anyway. You only waste money. Charter offers 30mbs and it is very good. I get anywhere from 28-35 mbs consistently. Perhaps it depends on where you live, etc. but again, 100mbs is a waste of money. By the way, you should call Charter and verify that they have set their system so that you receive 100mbs. There is something they have to do when you change internet speed service and if they don't do it at their office, you may pay for it, but still not get it---you won't anyway, but-----

Also, your telly problems could be on your end. I would try a different set and see if it improves.
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Channel change up
Posted by on
Rating: 2/51
SAINT LOUIS, MISSOURI -- In Missouri Chapter cable has made recent changes in their packages - what channels you get at what level of payment. The excuse was that more channels were going all digital and some had gone HD. That's all well and good but now we find that our newly re-arranged line-up has moved the more popular channels that were included before to the next more expensive tier and we have the extended plan - We have been customers of Charter for almost 10 years - but this is the straw that broke the camel's back. Anything worth watching -that we had before is now more expensive. What they have done in a round about way is just say - if you want the programing you are used to pay up - a flat out rate increase ( which we got as well) would have been more honest and up-front. This has finally pushed us to look at alternatives Our rates have gone up and up -
     
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Alain on 2012-04-28:
Being as you're in the St. Louis area, you should have a decent selection of competitors you can check out.
PirateKnowsAll on 2012-04-28:
Many channel lineups have gone straight HD - it's an increased cost across the board and broadcasters and cable companies are passing it along. Nothing is as inexpensive as it was 10 years ago. Do some research and cost comparisons, consider providers such as DirecTV. Not inexpensive, but crystal clear digital signal.
JISCal2 on 2012-04-28:
I've learned to live without cable... OTA is the way to go and it is free. Would I like to have cable so I would have more to choose from? Absolutely but it just isn't worth paying $90 a month for the few (less than 10) channels that I watch.
PirateKnowsAll on 2012-04-28:
OTA is becoming more and more interesting - local affiliates with their multitude of .2 .3 etc., channels. I can't say that the programming is much yet, but eventually all these side bands will air infomericals, weather and re-runs. Part of the problem with trying to sell ads - too much diversity and absolutely no quality.
JISCal2 on 2012-04-28:
That's how I feel about pay TV. At least this way I can stick the $90 per month in my pocket... that can rent or buy quite a few DVD's.
MRM on 2012-04-28:
John and Pirate, that's what I've been trying to tell DB about the OTA.
JISCal2 on 2012-04-28:
MRM, will you also tell her its SODA and not POP?
DebtorBasher on 2012-04-28:
What is OTA?
DebtorBasher on 2012-04-28:
Oh...Over The Air TV?
Yeah, but it takes away a lot of my Dad's favorite channels.
Anonymous on 2012-04-28:
Like they say cable is a luxury. I think if cable companies didn't have such a monopoly, prices would be more competitive. I also think there should be an al-carte option so you can pick and choose the channels you want.

But then cable companies won't be able to generate huge profits. And will whine that its bad for the consumer like they told the FCC when they wanted to implement it.
JISCal2 on 2012-04-28:
Agree with you 100% Wally! If I could pick and choose the channels I want then I would go back to cable. What really gets me is the way the tiers are structured. Why not have an educational tier for those that like History, H2, Discovery, etc. and a sports tier for those who want ESPN, Fox Sports, etc. I guess cable companies would lose money because people would buy just one tier instead of them all so they can get all of the channels they want. Anyway even History and some of the channels are going to reality shows ... Pawn Stars, American Restoration and so on. I can see why some would be interested in those but when I think history, I think historical events, not antiques.
Anonymous on 2012-04-28:
I don't need 10 Spanish channels geez, no bueno lol. It ticks me to no end knowing I'm paying for them.

Anonymous on 2012-04-28:
Hey I like watching Spanish soap operas. They are hilarious!
Anonymous on 2012-04-28:
prob since you understand Spanish, I don't.
Anonymous on 2012-04-28:
I thought about getting satellite because they have some Russian channels that my mom might want to watch. But eh I don't like satellite.
Anonymous on 2012-04-28:
The people on the soap operas talk so fast. I only catch about half of what they are saying.
DebtorBasher on 2012-04-28:
I always said when I win the Lotto, I'mma going to have my own BasherCable and will have a set price...this many channels for this price and allow the customers to choose their channels.
Anonymous on 2012-04-28:
Will M3C members get a discount?
DebtorBasher on 2012-04-28:
It will be for the residence of Basherville only.
Anonymous on 2012-04-28:
What if I vacation in Basherville?
DebtorBasher on 2012-04-28:
As long as you follow all the laws, you're welcomed. BasherCable will be in our 6 room hotel where you will be staying, without a male companion.
Anonymous on 2012-04-28:
Guess I'll cross Basherville off my list of vacation spots
DebtorBasher on 2012-04-28:
I thought so, that's why I held off making reservations for you...LOL!
Anonymous on 2012-04-28:
Can I bring my video collection Basher? since I can't have sexy time with a woman in downerville.
DebtorBasher on 2012-04-28:
Well Wally, you will have to drop them off at my place first. Once I view them, I will let you know if they are acceptable or not...if they are not, then I'll have to confiscate them.
JISCal2 on 2012-04-28:
No offense Wally, really... but doesn't Basherville sound a lot like the old USSR?
DebtorBasher on 2012-04-28:
WARNING!!! Comments like that^^^^^^^^ will get your face on a poster at the Basherville Post Office as one of "Basherville's Most Unwanted"!!!
Anonymous on 2012-04-28:
lol Da John. I hope she doesn't throw me in a gulag for speaking out!
JISCal2 on 2012-04-28:
LOL Go ahead. Once you have satisfied your addiction to photochop any picture you post of me will be unrecognizable.
DebtorBasher on 2012-04-28:
Now, back to the cable problem.........
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Charter Cable Internet is a Joke.
Posted by on
Rating: 1/51
FORT BENNING, GEORGIA -- Hands down the worst internet service I have had in my life. Charter cable is my 4th internet provider, I move a lot since I am in the military. I've had their cable for a month now. While playing online games getting disconnected, or in the best case lagging terribly, every 3-5 minutes. I spoke to one of the technicians from Charter privately and he told me that they have bandwidth problems. Simply put they sold more internet connections than they r able to support, hence everyone is laggind due to insufficient bandwidth. they keep saying they r working on it. I'm looking for another service Provider.
     
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Alain on 2012-04-14:
After you get another Internet service provider you might want to drop a line to umatter2charter@charter.com and let them know why you switched.
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Nothing Has Worked Right
Posted by on
Rating: 1/51
COLUMBIA, TENNESSEE -- I had Charter Internet and cable service installed one week ago, Monday March 5th. The technician had gotten my daughter's laptop connected, and told me the password to connect mine. I couldn't get my computer connected so I called customer service and the lady couldn't get me connected and also lost my daughters connection. The tech had to come back out that same night. Then when I went to watch television on my digital cable box, I found that I was only getting 4 local channels. So I spent another night talking with Charter to fix the problem. Then when I went to use my DVR, it would not record. All 4 times I contacted Charter they would just ask if my DVR was full... they couldn't grasp the concept that it has not recorded anything at all... it is completely empty. They offered to send out another tech after I threatened to cancel the service, but I was told they don't work after 5 when they came back after 5 last week. I have never in my life seen such shoddy work by so called professionals. It should have been a standard installation... nothing special, just wireless Internet and a cable box. I am supposed to have a tech here tomorrow and if another issue comes up I will be looking into my other options. This is crazy! If I could give them 0 stars I would.
     
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old fart on 2012-03-12:
The only problem I've ever had with charter are rate increases and I manage to plead senior poverty and get my rate reduced...
Ak on 2013-05-06:
Hi my husband works for charter and yes he works sometimes til midnight As long as the Job gets done. We don't have charter because we know about the equipment they use refurbished equipment ppl have turned in and they get thrown around the same with Internet modems I wouldn't recommend charter either
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Good service from Charter--renewal
Posted by on
SAGINAW, MICHIGAN -- I have had Charter for many years. The rates where reasonable and the increases I got were no problem but the one I got today was absolutely NUTS.
My Rate increase went from $128 to $175 peer month, I had been paying $128/month.
Naturally I high tailed it down to the local office and asked why.
The young lady did me the favor of accepting my reason of being a senior citizen and finally found me a 2 year package for $136, which I happily accepted. The total increase was $8 bucks.
I can live with that.
The counter lady was VERY helpful and courteous.
     
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Venice09 on 2011-09-28:
Wow, you must have really charmed her, OF. Maybe I'll try that. How old is a senior citizen?
old fart on 2011-09-28:
In my case, seventy one. I'm a real smoothy when it comes to the ladies. I even spit my tobacco out before I approached her, works like a charm!
Venice09 on 2011-09-28:
Apparently!.. haha
Alain on 2011-09-29:
Usually I see Charter complaints, but since they treated you properly, OF, they certainly deserve a compliment. Glad they respected you and nice review! (give Matilda a pet from me, too!)
trmn8r on 2011-09-29:
Of course the young lady helped you out. That's what charm does. It can do more than that, too.

Good review for the CSR, but I'm not impressed by what Charter attempted to due to you.
Umatter2Charter on 2011-09-29:
Good evening,

We understand costs are important these days and no one likes to see their bill go up. It’s wonderful to see that your local office was able to take good care of you and keep your costs low. When an agent goes above and beyond to assist a customer, we like to reward them and encourage all of our agents to demonstrate that kind of behavior. Please send us an email here: Umatter2Charter@chartercom.com with your name, address, and phone number as well as the location of the office you visited. Also, please include "CharterAbby - My3Cents - Old Fart" in the subject like so that we can keep an eye out for your email. We would love to submit your feedback and if you ever need some help with your price and/or services you are welcome to contact us at that email address.

For more info on Charter’s Social Media Team see our webpage: http://www.charter.com/Umatter2Charter

Thank you,

Abby Catron
Senior Social Media Specialist – Charter
Umatter2Charter@chartercom.com
http://www.charter.com/Umatter2Charter
trmn8r on 2011-09-29:
Yes, Abby, it is wonderful that this valued Charter customer was able to take the initiative to escape an involuntary 37% increase in his bill. Being discouraged by rising prices is one thing, feeling like someone is taking gross advantage of you in a captive relationship is quite another.

Perhaps you can submit this person's feedback to the department that sent out the whopping price hike, and they can change their procedures so it doesn't happen in the future.
old fart on 2011-09-30:
Trmn8r... Maybe my conversation with Abby will help to change that, especially for seniors on social security...There should be a special tiered price schedule for us Old Farts/
Old Timer on 2011-09-30:
OF, is this a 3-way bundle? Does it include HD?
old fart on 2011-09-30:
3 way bundle...No HD
Old Timer on 2011-09-30:
Not a bad price, too bad there is no HD. Sports and movies are outstanding in HD. Maybe they will re-wire your area soon for HD.
old fart on 2011-09-30:
I have HD in my area... I just don't subscribe to those channels.
Sharon Minton on 2013-08-29:
In July of 2013,a neighbor gave me an old,banged up heavy computer monitor and tower.I was so happy,since I couldn't afford one on my own.When my sister saw it,she helped me get a new laptop in August of 2012(I love my sister!).But then,my headaches began.In the last 2-3 weeks of August,I had Charter personnel coming out about twice a week.Each one promised to help me.I had a dilemma
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BAD Customer Service!
Posted by on
MADISON, WISCONSIN -- Due to a pending divorce I disconnected my cable on June 8th. I took the equipment with me because I had to move out of the area. I have been trying ever since to return their equipment: Twice they have told me that they mailed a return kit to me...which I never received; I have tried to return the equipment to two different Charter Cable offices and they refused to take it; they said a customer technician would pick up the box on 7/6 between 10a-1p and I am still sitting here waiting like I have nothing else to do in the world. When I called to complain today I was told that they don't guarantee time frames that I would have to wait all day. I gave them my new address twice and when I called a third time they still didn't have it right...I haven't received a final bill yet either, but I did get a nasty letter from them threatening legal action because I have not returned their equipment. Charter Cable is a horrible company to do business with and I will never use them again. I have been lied to so many times by their customer service reps that I no longer believe anything they say. I will be looking into satellite dishes!
     
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Abby Catron on 2011-07-07:
Hello Maggie1234,

My name is Abby Catron, and I am a Communications Specialist for Charter. I am disappointed to read of the trouble you have been having trying to get that equipment back to us. I would like to assist and offer my apology for the time you have spent seeking a resolution. Please send an e-mail to Umatter2Charter@chartercom.com with the name, address, and phone number on the account, as well as the best number to reach you. Also, please put "CharterAbby - My3Cents - Maggie1234" in the subject line so that I can keep an eye out for the e-mail.

Here's a link to the Charter Social Media Team website for your reference: http://www.charter.com/UMatter2Charter.

Looking forward resolving your concerns,

Abby Catron
Communications Specialist - Charter
Umatter2Charter@chartercom.com
http://www.charter.com/UMatter2Charter
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All around poor experience
Posted by on
There were several issues with our Charter Service and we only had it for less than two months.

1. The high definition channels were constantly freezing or unavailable. I was starting to wonder why I was paying for something that was sporadic at best.
2. After I ordered digital cable, they called relentlessly asking if I wanted internet or phone. After more than 5 phone conversations explaining that we got free internet from the apartment complex, I had to ask they they remove me from their calling list and still I got one more phone call!
3. They turned off our service early. We were moving out of state and asked to end the service, which they did....a day early
4. Our apartment complex offered free regular cable for 6 months. When they ended our digital service (early) they also turned off our access to the free cable.

Overall this was the worst cable experience I've had and can't wait to get out of their service area.
     
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Charter Cable WILL rip you off
Posted by on
Charter Communications is the WORST cable provider in existence. Aside from the fact that they do not provide a quality product as neither the cable or internet ever work... I just learned that their billing office just "mistakenly" sent out 22,500 accounts to a collection company for balances already paid. They know of this grievous error and yet they still say in order to remedy the situation, I must pay the stated amount. They run their business like an organized crime ring and we the customers pay the price. Literally. If each customer pays only $200 on these bogus charges ($200 is MUCH less than they are suing us for), Charter stands to make an illegal $4,500,000.

CUSTOMERS BEWARE! We have not been contacted by Charter Communications, but by a collection agency, more than 2 years since we cancelled our service.

Not only do I want reimbursement now for the service I didn't receive, but I want to file a class action lawsuit against the company for damage to my credit!
     
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