HICKORY, NORTH CAROLINA -- When using the phone to call Charter there is a somewhat easier way to go. When calling into Charter the automated service will ask you a question and when you answer, just say Tech support. You may have to say it 2 or 3 times to different questions but it seems to get through a little faster. I understand that a lot of things can't get fixed over the phone with a tech like billing or them telling you to unplug the receiver and restarting it and after being on the phone with them for 30 minutes and it still doesn't work.
If your receiver as a SO900 showing on the screen that means that the receiver is dead and will need to be replaced. This might save you some time. If you live in Hickory or Boone NC and are still having trouble getting a billing or other issue resolved. ** is the Technical ops manager for these areas and his email is **. He doesn't like receiving email complaints but will get it straightened out so he doesn't have to hear from anyone again. You may have to email 2 times but it will be taken care of.
RANCHO CUCAMONGA, CALIFORNIA -- Don't believe this company! Whatever program they sign you up for, the cost will ALWAYS be higher! This has happened every time I listen to their FALSE pitch about changing tiers and plans. They always say the bill will be less and I'll get more. NEVER HAPPENS! They said my bill would go down $20 a month. Instead, my bill the following month was almost $300, and the rest of the bills until last month were the same as before! Then today I notice the monthly bill was up another $20, now almost $200 a month for 2 TV's!
I called and they insist I ordered a new package last month. I DIDN'T and they won't refund the money! I spoke with 4 supervisors. The service is AWFUL. It was out 3 times last month. The sales and billing people are LIARS and you will find your bill climbing every few months so that it will never be predictable and will always be higher. DON'T GO WITH CHARTER! No wonder they are rated the 6th most hated company in America!!
SANFORD, NORTH CAROLINA -- The deadline notice came in the mail again yesterday, February 11th and we lose all video services if we don't upgrade our cable box. We have chosen to only use "The Basic" package due to cost and really no need for HD since all we watch is the news and a few series. We have one basic cable box on the main TV and just a direct cable to the small TV in the kitchen.
We are now being forced to order and use a HD box on each TV or go blackout on February 11th - I feel blackmailed into this. The ugly part of this is that while the first year use of these boxes is free for one year then you will be charged a monthly fee thereafter. One hell of a sneaky way to implement a major price increase isn't it? Charters reasoning of going all Digital is to give us all "free" improvements such as HD channels, more channels, more phone features, and later will double the internet speed for "free". What a farce for people who only use the basic channel lineup and no phone service!
Are these people exempt from a class action lawsuit? Do they think we are stupid? Around here they have the market cornered and are the only game in town so yes I consider this blackmail and think the consumer needs to be protected from these tactics. What to do is the question? Drop the service or band together and stop them are the only options I see... your thoughts please.
SAINT LOUIS, MISSOURI -- I am not a Charter Customer, but I still have to deal with their rude and disrespectful technicians. My neighbor was having a new cable installed. Fortunately, I was home the day they came to install the cable. I first noticed some guy, wandering around in MY yard -- had no idea who he was. Then I saw him lay down the cable in the MIDDLE of MY YARD, now this is some 30' feet from the utility easement that runs along the edge of the property.
When I told the guy he needs to move the cable to the property line because that's where the easement is, he told me, "I can do anything I want." I told him it doesn't work that way, he needs to move it. He told me that is not going to happen.
Needless to say, I don't back down. Finally my neighbor came out and told him to move it to the back of the property line. Since the technician is now upset, he drags his cable through the flower beds. Thanks Charter for hiring individuals that have a complete disregard for an individual's property rights!!!
INMAN, SOUTH CAROLINA -- About a week ago, I called Charter because I am located in a backwater very slow copper ISP DSL provided by Windstream. Charter offered a 30mb/sec speed. My house is in service range, but NOT beneath a pole. So the tech comes out and quizzes me, where is the cable? He didn't know. He discovers it a street above and then says, "sorry Bud, it will need a dig." OK, so when will that be? Doesn't know, says they are BUSY. I called Charter on Monday and it's the 19th and the tech was out on Saturday but, was unable to do an install. The agent says, the professional tech will do his job on the 17th, but it's now the 19th. How would that be possible?
Then says anything else she can help me with? Oops... So the tech visit rescheduled and I stay home, but NO SHOW, no phone calls etc. The agent says the appointment still open. Hold tight. But two hours later no show. So, then I called asking "when is the tech arriving?" No answer, later told if a dig is needed they may need an attorney, the sheriff and an act on Congress. But, I thought they could be trusted and canceled my old copper wire service. So stranded no Web at home and not expectation of when, even if Charter will ever install. I am told later all digs are subcontracted, but they do not yet even know where to dig. Beware!
PORTAGE, MICHIGAN -- We pay for 100Mb service but typically only get 4Mb-11Mb according to several sources i.e. Posted transfer rates for files and reports from speedtest.net. Everyday have problems with tiling of picture on TV and several error codes s0012 s0600 and picture may or may not ever come in on affected channels. I have more problems on any single day that I did in 6 years combined with direcTV. I changed to Charter about 12 years ago as direcTV could not offer internet connection. These problems only occurred in the last 8 years of service as they seem to be upgrading until nothing works.
SAINT LOUIS, MISSOURI -- In Missouri Chapter cable has made recent changes in their packages - what channels you get at what level of payment. The excuse was that more channels were going all digital and some had gone HD. That's all well and good but now we find that our newly re-arranged line-up has moved the more popular channels that were included before to the next more expensive tier and we have the extended plan.
We have been customers of Charter for almost 10 years, but this is the straw that broke the camel's back. Anything worth watching that we had before is now more expensive. What they have done in a roundabout way is just say - if you want the programing you are used to, pay up - a flat out rate increase (which we got as well) would have been more honest and up-front. This has finally pushed us to look at alternatives. Our rates have gone up and up.
FORT BENNING, GEORGIA -- Hands down the worst internet service I have had in my life. Charter cable is my 4th internet provider, I move a lot since I am in the military. I've had their cable for a month now. While playing online games getting disconnected, or in the best case lagging terribly, every 3-5 minutes. I spoke to one of the technicians from Charter privately and he told me that they have bandwidth problems. Simply put they sold more internet connections than they are able to support, hence everyone is lagging due to insufficient bandwidth. They keep saying they are working on it. I'm looking for another service Provider.
COLUMBIA, TENNESSEE -- I had Charter Internet and cable service installed one week ago, Monday March 5th. The technician had gotten my daughter's laptop connected, and told me the password to connect mine. I couldn't get my computer connected so I called customer service and the lady couldn't get me connected and also lost my daughters connection. The tech had to come back out that same night. Then when I went to watch television on my digital cable box, I found that I was only getting 4 local channels. So I spent another night talking with Charter to fix the problem. Then when I went to use my DVR, it would not record.
All 4 times I contacted Charter, they would just ask if my DVR was full... they couldn't grasp the concept that it has not recorded anything at all... it is completely empty. They offered to send out another tech after I threatened to cancel the service, but I was told they don't work after 5 when they came back after 5 last week. I have never in my life seen such shoddy work by so called professionals. It should have been a standard installation... nothing special, just wireless Internet and a cable box. I am supposed to have a tech here tomorrow and if another issue comes up I will be looking into my other options. This is crazy! If I could give them 0 stars I would.
SAGINAW, MICHIGAN -- I have had Charter for many years. The rates where reasonable and the increases I got were no problem but the one I got today was absolutely NUTS. My Rate increase went from $128 to $175 per month, I had been paying $128/month. Naturally I high tailed it down to the local office and asked why. The young lady did me the favor of accepting my reason of being a senior citizen and finally found me a 2 year package for $136, which I happily accepted. The total increase was $8 bucks. I can live with that. The counter lady was VERY helpful and courteous.