Charter Cable - Page 3

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1.6 out of 5, based on 14 ratings and
34 reviews & complaints.

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Charter Cable WILL rip you off
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Charter Communications is the WORST cable provider in existence. Aside from the fact that they do not provide a quality product as neither the cable or internet ever work... I just learned that their billing office just "mistakenly" sent out 22,500 accounts to a collection company for balances already paid. They know of this grievous error and yet they still say in order to remedy the situation, I must pay the stated amount. They run their business like an organized crime ring and we the customers pay the price. Literally. If each customer pays only $200 on these bogus charges ($200 is MUCH less than they are suing us for), Charter stands to make an illegal $4,500,000.

CUSTOMERS BEWARE! We have not been contacted by Charter Communications, but by a collection agency, more than 2 years since we cancelled our service.

Not only do I want reimbursement now for the service I didn't receive, but I want to file a class action lawsuit against the company for damage to my credit!
     
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High Speed is a joke, most of the time
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This has been an on and off ongoing problem for the better part of a year. Speed and connection is all over the map. Had many techs and line techs to the house. Either the problem can't be found or they have found the problem to be outside the house. Anything that they do will only make the problem disappear for a short amount of time. Short, meaning DAYS. At one point I had the telephone number of the super for the line techs. I would call him when the problem appeared and we would have a line tech out. Again only temporary fix, but always they would tell me the problem is not my equipment or in the house. Lost track of how many times I have called support about this. But the strange thing is, I have been told that they have no record of me calling about this problem, what a crock, way to protect yourself Charter.

First week of October I went down to the local office to complain about the problem, was told it's the weather. We used to have the local phone number as we helped them trace down a problem with a box getting water in it, as my wife would call when the problems happened. We don't have that number anymore.

Biggest problem I can see is, we can't get the local out to fix bad lines and/or connections. If I was a new customer they would be right out, but since we are not, it's oh well.

Feel free to advise or who to contact.

Gary
     
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mikemac on 02/21/2011:
Unfortunately, I can identify and empathize. Each call to Charter is like a brand new adventure. Try calling the escalation folks in St Louis.

One of the many techs that have been out to my house told me that they are really up against it. Charter itself has issues trying to marry the disparate technologies of all the little cable systems that they absorbed. The techs are out there with crappy equipment putting their fingers into the dike.
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Worst Cable Company
Posted by on
Rating: 1/51
OXFORD, MICHIGAN -- Charter is the worst cable company ever. The cable goes out all the time. Many times for more than 24 hours. You call them and they can never tell you why it is out or how long it will be out. They are also very expensive. Unfortunately, there is nothing else in the area. You have to love a monopoly!! They stink! Would switch in a minute if there was anything else. Every time I see one of their commercials, I want to throw something at my TV!!!!!
     
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New Price
Posted by on
Rating: 5/51
SAGINAW, MICHIGAN -- I got a bill for $154. I got their full package and they reduced the price to $114 dollars...Go figure, but I love it....thanks folks!
     
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Marketing Terrorists
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LOS ANGELES, CALIFORNIA -- Charter Cable warned me, my bill would go higher unless I chose a higher internet speed. I believe the modem should go down in cost, and my bill would go down.
this type of marketing is very, very wrong. Being held captive by marketing terrorists is horrible. I see another bankruptcy in Charters future, this time to finish them off.

They should try being human to the public.
     
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Umatter2Charter on 08/15/2011:
Hello cruiser1,

My name is Joseph Wahl, and I am a Communications Specialist with Charter. I'm very sorry to hear about the issues that you are having with the pricing and billing statement. I would be happy to look into this with you and make certain that all of your concerns are addressed. Please e-mail us at Umatter2Charter@chartercom.com with the name, address, and phone number on the account, as well as the best number to reach you. Also, please put "CharterJoseph: My3Cents cruiser1" in the subject line, so I can watch for the e-mail.

For additional information on the Charter Social Media team, please check us out at http://www.charter.com/Umatter2Charter

We look forward to helping you resolve your concerns.

Joseph Wahl
Communications Specialist - Charter
http://www.charter.com/Umatter2Charter
Umatter2Charter@chartercom.com
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Charter - a waste of my time
Posted by on
FORT WORTH, TEXAS -- I've had Charter Internet Service for 6 months and the service is out more than it is working. Very poor customer service. DO NOT USE unless you enjoy wasting your time and money. By the way, I had to write this in a hurry because my Internet service will be down again in about 2 minutes.
     
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Alain on 05/19/2011:
Since your Internet is presently unreliable, you can report this to the FCC via 888-225-5322 or at Federal Communications Commission, 445 12Th St., SW, Washington, DC 20554.
MarksMilitaria on 05/19/2011:
The problem just might on your end. Your computer/hook up/internal/modem signal blocked/etc.
Julieb615 on 05/22/2011:
Mark, Charter always tries to blame the users equipment.

After I insisted it was not my equipment, and various techs could not find anything wrong at my house, they sent a tech supervisor. He spent over an hour on MY computer running Charter diagnostics which showed it was a line issue and NOT at my house.

That was around Sept/Oct of last year. I am still trying to get the "line issue" fixed.

http://www.pingtest.net/result/40808334.png

http://www.pingtest.net/result/40809259.png

http://www.pingtest.net/result/40809298.png
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Surprising Good
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LOUISIANA -- Hard to believe, but I have been impressed with Charter. I subscribe to phone service with unlimited long distance and their express internet service. Internet service advertises up to 12Mbps, I constantly get between 15 and 21. Phone service comes with 10 calling features.

They charged $9.99 installation fee, gave me free modem with NO rental fee, and charge me $49.00 bundle price per month plus taxes, no contract and price locked for life.

Great deal!
     
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Alain on 03/20/2011:
If they did right by you, they deserve the compliment.
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Charter Sucks
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Every time I have had Charter I have had a problm with the box freezes my cable and ridiculous bill the employees are rude and no one seems to know anything about what they are selling if I had any other option I would not have service through Charter.
     
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madconsumer on 01/29/2011:
very good complaint. there are 3 points made.

very helpful.
trmn8r on 01/29/2011:
My cable is frozen here - in fact everything is frozen.
mikemac on 02/21/2011:
I've had this issue and periodic reboots...they had fixed the problem for a while but it's back. The issue is almost certainly signal from the pole...not real helpful to you I know. In my case, one of the lines at the pole had been chewed pretty much through by squirrels.

You may be able to get more info by accessing some information pages on your cable box: power it on, press and hold the button in the middle of the diamond (between the volume and channel buttons) until the Info light goes on, press the info button. Now, you can scroll up and down by using the Page Up / Down buttons on your remote. One of the screens shows how many errors the box has detected since it was last booted. This procedure works on my two Scientific Atlanta boxes...your results may differ.
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Avoid Charter Cable
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I made the mistake of choosing Charter Cable for a bundle package and am now getting rid of them. They scheduled a secondary installation and did not contact me.

The bill for 2 services ended up being more than the bundled price and they will not correct. Customer service is a misnomer.

Do not waste your time or money.
     
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tnchuck100 on 01/02/2011:
And yet another complaint that is real short on information.
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Local HD channels being intentionally scrambled
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I had problems with my local HD channels. Like channel 8.1 or 8.2 which are sometimes the HD or local weather channels. The service man comes out and basically explains that Charter has done a "digital transfer" and thus all non whole number channels are transmitted poorly and unable to watch.

He said it was intentional by Charter to limit non-digital cable customers, basic and expanded basic, from getting any digital channels without a Charter cable box.

He explained that these. 1 channels are essentially "free" HD, (without a digital cable box) and thus Charter isn't able to make extra money from them. By scrambling them they force the customer to watch only the whole number channels, or upgrade to the digital box. I asked about upgrading from basic to expanded, he said it wouldn't matter. The "free HD" channels would only be available with the Charter digital box and then the local channels would appear in the 700+ channels. So Charter basically has taken away channels yet keeps the prices the same. Lovely.

I took the third path and dropped all cable and kept only the internet. If another company offers internet soon I'll jump to them.
     
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Umatter2Charter on 11/23/2010:
Hello colnago99,

My name is Seph Wahl, and I am a Communications Specialist with Charter. I’m very sorry to hear about the issues that you are having with the Basic Video HD channels. I would be happy to look into this with you and make certain that all of your concerns are addressed. Please e-mail us at Umatter2Charter@chartercom.com with the name, address, and phone number on the account, as well as the best number to reach you. Also, please put “CharterSeph: My3Cents” in the subject line, so I can watch for the e-mail.

We look forward to helping you resolve your concerns.

Seph Wahl
Communications Specialist – Charter
Umatter2Charter@chartercom.com
http://www.charter.com/Umatter2Charter
green lantern on 12/09/2010:
Sorry Seph, but charter is slowly dying in our area and is slowly being replaced by satellite dishes. Charter has out priced it's self to long term customers. We have had charter for as long as it has been in our Illinois area. It comes down to terrible customer support and over pricing.
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