MADISON, WISCONSIN -- Due to a pending divorce I disconnected my cable on June 8th. I took the equipment with me because I had to move out of the area. I have been trying ever since to return their equipment: Twice they have told me that they mailed a return kit to me... which I never received; I have tried to return the equipment to two different Charter Cable offices and they refused to take it; they said a customer technician would pick up the box on 7/6 between 10a-1p and I am still sitting here waiting like I have nothing else to do in the world.
When I called to complain today I was told that they don't guarantee time frames that I would have to wait all day. I gave them my new address twice and when I called a third time they still didn't have it right... I haven't received a final bill yet either, but I did get a nasty letter from them threatening legal action because I have not returned their equipment. Charter Cable is a horrible company to do business with and I will never use them again. I have been lied to so many times by their customer service reps that I no longer believe anything they say. I will be looking into satellite dishes!
There were several issues with our Charter Service and we only had it for less than two months.
The high definition channels were constantly freezing or unavailable. I was starting to wonder why I was paying for something that was sporadic at best.
After I ordered digital cable, they called relentlessly asking if I wanted internet or phone. After more than 5 phone conversations explaining that we got free internet from the apartment complex, I had to ask they remove me from their calling list and still I got one more phone call!
They turned off our service early. We were moving out of state and asked to end the service, which they did... a day early.
Our apartment complex offered free regular cable for 6 months. When they ended our digital service (early) they also turned off our access to the free cable.
Overall this was the worst cable experience I've had and can't wait to get out of their service area.
Charter Communications is the WORST cable provider in existence. Aside from the fact that they do not provide a quality product as neither the cable nor internet ever work... I just learned that their billing office just "mistakenly" sent out 22,500 accounts to a collection company for balances already paid. They know of this grievous error and yet they still say in order to remedy the situation, I must pay the stated amount. They run their business like an organized crime ring and we the customers pay the price. Literally. If each customer pays only $200 on these bogus charges ($200 is MUCH less than they are suing us for), Charter stands to make an illegal $4,500,000.
CUSTOMERS BEWARE! We have not been contacted by Charter Communications, but by a collection agency, more than 2 years since we cancelled our service. Not only do I want reimbursement now for the service I didn't receive, but I want to file a class action lawsuit against the company for damage to my credit!
This has been an on and off ongoing problem for the better part of a year. Speed and connection is all over the map. Had many techs and line techs to the house. Either the problem can't be found or they have found the problem to be outside the house. Anything that they do will only make the problem disappear for a short amount of time. Short, meaning DAYS. At one point I had the telephone number of the super for the line techs. I would call him when the problem appeared and we would have a line tech out. Again only temporary fix, but always they would tell me the problem is not my equipment or in the house. Lost track of how many times I have called support about this.
But the strange thing is, I have been told that they have no record of me calling about this problem, what a crock, way to protect yourself Charter. First week of October I went down to the local office to complain about the problem, was told it's the weather. We used to have the local phone number as we helped them trace down a problem with a box getting water in it, as my wife would call when the problems happened. We don't have that number anymore. Biggest problem I can see is, we can't get the local out to fix bad lines and/or connections. If I was a new customer they would be right out, but since we are not, it's oh well. Feel free to advise or who to contact.
I had problems with my local HD channels. Like channel 8.1 or 8.2 which are sometimes the HD or local weather channels. The service man comes out and basically explains that Charter has done a "digital transfer" and thus all non whole number channels are transmitted poorly and unable to watch. He said it was intentional by Charter to limit non-digital cable customers, basic and expanded basic, from getting any digital channels without a Charter cable box. He explained that these 1 channels are essentially "free" HD (without a digital cable box), and thus Charter isn't able to make extra money from them.
By scrambling them they force the customer to watch only the whole number channels, or upgrade to the digital box. I asked about upgrading from basic to expanded, he said it wouldn't matter. The "free HD" channels would only be available with the Charter digital box and then the local channels would appear in the 700+ channels. So Charter basically has taken away channels yet keeps the prices the same. Lovely. I took the third path and dropped all cable and kept only the internet. If another company offers internet soon I'll jump to them.
DECATUR, ALABAMA -- I signed up for autopay for my Charter cable account in May but continued to receive statements and automated phone calls stating that my account was delinquent in July. Since my local Charter office refuses to publish its phone number, I called the toll-free number to check on the problem. I was connected to an Hispanic rep with a rather thick accent. As I was explaining the problem, my cat promptly threw up on the rug (just my luck) and I blurted out "Oh my God." The Charter rep proceeded to correct me and lecture me on using the Lord's name in vain.
While it's not something that I do often, it's definitely not his place to correct me!!! When I said, "Excuse me???", he again chastised me! I informed him that he was not my pastor and to stop. Has anyone ever heard of such??? Then he rudely informed me that the last 4 digits of the social security # that I gave him did not match what was on his screen and, therefore, he could do nothing else for me. I asked to speak to a supervisor and he refused to connect me, citing the mismatch of numbers.
Apparently, if your numbers don't match, you're bad and you can't speak to anyone else. When I asked to speak to someone who spoke English a little better, he got really angry and said, "Oh, so now I don't speak English!" By that time, I had had enough and just hung up and called back and eventually got through to a supervisor who was actually very nice and said that he would look into it. I'm calling about a satellite dish tomorrow and I invite others to do the same!!!
OXFORD, MICHIGAN -- Charter is the worst cable company ever. The cable goes out all the time. Many times for more than 24 hours. You call them and they can never tell you why it is out or how long it will be out. They are also very expensive. Unfortunately, there is nothing else in the area. You have to love a monopoly!! They stink! Would switch in a minute if there was anything else. Every time I see one of their commercials, I want to throw something at my TV!!!
LOS ANGELES, CALIFORNIA -- Charter Cable warned me, my bill would go higher unless I chose a higher internet speed. I believe the modem should go down in cost and my bill would go down. This type of marketing is very, very wrong. Being held captive by marketing terrorists is horrible. I see another bankruptcy in Charters future, this time to finish them off. They should try being human to the public.
FORT WORTH, TEXAS -- I've had Charter Internet Service for 6 months and the service is out more than it is working. Very poor customer service. DO NOT USE unless you enjoy wasting your time and money. By the way, I had to write this in a hurry because my internet service will be down again in about 2 minutes.
LOUISIANA -- Hard to believe, but I have been impressed with Charter. I subscribe to phone service with unlimited long distance and their express internet service. Internet service advertises up to 12Mbps, I constantly get between 15 and 21. Phone service comes with 10 calling features. They charged $9.99 installation fee, gave me free modem with NO rental fee, and charge me $49.00 bundle price per month plus taxes, no contract and price locked for life. Great deal!