Charter Communications Cable TV - Page 2

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1.1 out of 5, based on 11 ratings and
47 reviews & complaints.

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Worst Cable Company in the UNIVERSE
Posted by on
CARROLLTON, GEORGIA -- I have heard that Comcast is a bad cable company, but you don't know what bad is, until you've experienced Charter. This summer, when I have the time to deal with it, I'm switching to one of the satellite companies, because I have finally had enough.

First, I love the way they hide behind their 800 number. In my early years with them, I was actually able to call someone in my town...o.k., it was an answering service at night and on weekends... but at least you had the hope that if enough people called with the same problem, they might call someone in service and let them know. Not any more. You call an 800 number on a Saturday night, and they give you an "appointment" for Monday. No matter that YOU pay your bill on time every month, and are not getting the outrageously expensive service you are paying for! That doesn't matter to them.

Meanwhile, you call that an appointment? I have to take 4 hours off from work to wait around for them to come? And, if you tell them they need to call your cell when they're on the way, because you will be at work, do they pay any attention? NO: they repeatedly call your home number, and then self-righteously leave a last message that, "since we have been unable to reach you," they have cancelled your appointment for today!

I have been having bad reception on my local channels since last November (it is now March). I had this same problem about 5 years ago, and it was something wrong at the pole. I have explained this to them many times, but they insist I have to stay home to receive their visit--which I do not have time to do. The last time this happened, I got the card of a very nice regional manager, who--after they fixed it at the pole--told me to call him anytime--but unfortunately I found out he no longer works for them. Not surprising, because he really cared about customer service. I imagine he got fed up with working for such a crummy business and moved on.

Anyway, after many angry calls, they did finally come out a couple weeks ago. It is improved about 60%, but still not really fixed. Nevertheless, it is good enough and I have stopped calling.

Until tonight, when ALL the local channels are gone. I had switched over from Lifetime around 11:00pm because I wanted to catch Saturday Night Live. Nothing. When I finally get through the horrendous voicemail system at their 800 number, I get the typical snippy customer service rep who couldn't give a damn. And, can you believe this? After I finally make my report (and she gives me my Monday appointment for sometime between 1:00pm and 5:00pm), she has the nerve to expect me to stay on the phone while she tries to sell me an upgraded service!

Honestly, these people are insane. I just thank God I don't have my phone or internet service through them, or I wouldn't be writing this tonight.
     
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Ponie on 03/10/2008:
'I have heard that Comcast is a bad cable company,...'

You 'heard' wrong.
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Charter Requires a Digital Box for Every TV Now and You Pay for Each Now Each Month
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Rating: 1/51
MILLEDGEVILLE, GEORGIA -- Charter sent out great news last month that they were only going to offer digital service and that your service and experience would be much better. After all, digital is better right?

Indeed it must be, because all this means is that this customer service friendly ( ha ha) company is increasing your rates. Read the fine line, folks. That's right, every TV will require a digital box for $7 a month. Do the math if you have more than one TV! All this is a rate increase pure and simple. The insulting part is they try to hide as a benefit to consumer. Total bs!

shame on this company!
     
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Worse Damn Service To Have To Pay For That I Have Ever Seen...
Posted by on
Rating: 1/51
GRAY, GEORGIA -- Charter cable came into the south and bought out a reputable company and commenced to turn this into one of the worst experiences of television watching in the history of television. I wish the FCC would come in and grab them by their asses and make those people clean up their act. Give a good product for the high price they are charging.
     
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At Your Service on 12/11/2012:
I wish there were some details of the issue(s) you're evidently experiencing.
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Subscriber Beware!!!
Posted by on
Rating: 1/51
MADISON, WISCONSIN -- Absolutely horrible customer service. Do yourself a favor and chose another provider. Charter Communications does not value the customer. The worst company I have ever dealt with by far. Its a mystery how they have been able to stay in business this long. Everybody I have talked to agrees that Charter Communications is an absolute nightmare!!!!!!!

Subscribe at your own risk.
     
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Umatter2Chrtr on 12/04/2012:
Hello cgross,

My name is John Mattingly, and I am a Social Media Specialist with Charter. I’m very sorry your experience with our customer service advisors has not been positive. This is something we definitely want to fix. Please send an e-mail with any concerns you have to Umatter2Charter@chartercom.com with the name, address, and phone number on the account, as well as the best number to reach you. Also, please put “cgross: My3Cents” in the subject line, so I can watch for the e-mail.

We look forward to helping you resolve your concerns.

John Mattingly
Sr. Social Media Specialist – Charter
Umatter2Charter@chartercom.com
http://www.charter.com/Umatter2Charter
Gary on 12/05/2012:
I emailed charter and asked how much it would be to add their select TV package to the Internet service that I already have with them. First I was told the TV only would be $59.99. I replied asking if they were sure that they quoted me the correct price as that sounded too high because their advertised bundled package of Internet and Select TV was $69.98 Their reply was that the two services would be $114.97 including a modem for the Internet. I replied that I already have the Internet and only want to know what adding their "select TV" package would cost. Now they won't answer. I suspect they must have a limit of two relies for each emailed question. Charter employees need to listen. Charter employees need to pay attention. Charter employees need to focus. Charter employees need to read. Charter employees need to answer the question that is asked. Charter isn't alone in this problem. I see it all of the time lately and sad to say, mostly in the young. When speaking to them in person, They do not listen. When communicating with the written word, They do not read the question. I sit here wondering how in the world these companies can survive? I'm sitting here still wondering what my two services would cost?
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Worst Cable Ever
Posted by on
Rating: 1/51
PLEASANT VIEW, TN -- OK so ever since we got Charter Cable, internet, and phone the T.V. Has cut out. No matter what channel what time sure enough at the best part of the show it cuts out. It sometimes stays out for 5 minutes or more. The audio and video blink in and out sometimes for an hour or so or until I turn off the tv and go do something else. We tried calling but they said they can't set up a tech appointment to look at it because theres an outage... There isn't an outage, this cable just sucks. Don't get it if you can avoid it.
     
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Alain on 08/17/2012:
You can make a quick complaint to http://www.fcc.gov/complaints Charter must have loads of them on file.
trmn8r on 08/17/2012:
If this happens regularly, yuck - what a horrible service. Thanks for sharing your experience so others can avoid them.
jonthethird on 08/17/2012:
It sounds like a bandwidth issue. You do need a tech out to check the lines, fittings, etc. Amazing what frustrations one loose fitting can cause.
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Worst Cable/Internet Company on Earth
Posted by on
Rating: 1/51
ST LOUIS, MISSOURI -- Charter is the root of all evil. Absolutely the worst cable service provider in the whole world. Honestly, there are not words in the English language that can describe how badly Charter stinks.

     
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trmn8r on 06/20/2012:
But Captain Dave, if words can't be found to describe how the service is bad, how will others learn about it? I don't find anything actionable here. Can you explain why, so it would make me think twice before subscribing? What happened?
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Promo/ Price guarantee...
Posted by on
Rating: 1/51
TRUSSVILLE, ALABAMA -- People wake up and take notes when it comes to cable service. Be sure that you write down everything they tell you. Just experienced my first issue in a long time with them and I must say Charter sounds like they work with Uncle Sam. They try to sneak in to take more money from customers after they have locked in a promo/ price guarantee. Make sure you write down the name of the people you talk to and make sure you take no less than what you were given tax included or they will try to screw you out of it and blame it on the tax dollars. Promo or price guarantee there really is no difference. If promo is there when you get your service and its a 12 month promo, don't let them charge you for more if the promo happens to end according to Charter. That's bs and false. 12 months is still 12 months unless disclosed otherwise by the provider.
     
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Worst Phone/TV/Internet Service
Posted by on
Rating: 1/51
TURLOCK, CALIFORNIA -- We switched to Charter from AT&T (big mistake), in January 2012. Granted it was cheaper than AT&T, but we didn't receive calls from AT&T customers, Internet kept disconnecting, and we never had chance to experience the high speed Internet. TV also had some minor issue but we could live with it. We called 5-6 times complaining about service and after we didn't get any resolution, we switched back to AT&T two months later. Funny is that after we paid them $95 for installation and service, they charged us $207 for one month. I guess AT&T is not that expensive after all.

I pulled the Charter service from the other house we own and asked Charter to put us on "DO NOT CALL" list. I was willing to pay the half of the bill, like the half service they gave us, but they didn't work with us and it seems they didn't have any problem losing another customer. They must be making a lot of money by switching and switch back.
Company Response 4/6/2012:
Good morning a-parish,

I'm terribly sorry to hear that you had so much trouble with your services. We never want any customer to experience the issues that you’ve listed. My name is George Vick, and I'm a Senior Social Media Specialist with Charter. I definitely understand your frustration and would like to apologize for things not being repaired in a timely manner. I would also like to make sure that you received the appropriate credits on the account for your troubles. Please send me an email at umatter2charter@chartercom.com, Attn CharterGeorge. Please also include My3cents- a-parish in the subject as well so I can keep a look out for it.

Thanks and I look forward to assisting you!

George Vick
Senior Social Media Specialist
Charter
https://community.charter.com/
     
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Alain on 04/05/2012:
Looking at some of the Charter reviews (including yours) it does seem that they really aren't worried about losing customers. Drop them a line at umatter2charter@charter.com just to say good-bye if the notion strikes you!
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Charter = nightmare
Posted by on
I switched our internet and phone service from TDS to Charter two months ago. What a nightmare! The first technician forgot to connect the security system to the phone line, the next person tried to connected it but caused short circuit. I have to call the ADT person come to fix it (they have to order the parts and it took several weeks!). The phone had problems too. I first thought it was our phone sets, but when I switched to the new phone set, it still has the same problem. I finally realized it was Charter! I called them and they tested it was wiring issue. Now it passed the 30 days period and I have to pay them for their stupid work! I hate Charter! Never again!!!
Company Response 2/2/2012:
Good afternoon,

My name is George Vick, and I am a Senior Social Media Specialist at Charter. This is unacceptable to us. We certainly aren’t in business to inconvenience our customers. Please send an e-mail with the name, address, and phone number on your account to Umatter2Charter@chartercom.com. In the subject line, please put "My3Cents - George" so I can keep an eye out for the e-mail. Once I get the account information, I will see what we can do about the bill for you. Again, I am very sorry that you had this experience and look forward to addressing all of you concerns.

George Vick
Senior Social Media Specialist - Charter
Umatter2Charter@chartercom.com
http://www.charter.com/Umatter2Charter
http://community.charter.com/
     
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Alain on 01/21/2012:
You could pass this along to umatter2charter@charter.com People have gotten mixed results with that. You can also file an official complaint at http://www.fcc.com/complaints
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Overall poor service (technical and customer service)
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I had Charter Basic Extended service and was willing to upgrade to digital, internet and phone.. I should have known I was in for problems when I had trouble setting up the appointment. I was told that they did not have service staff on Saturday only to find out later they do .. well I got the internet and digital installed.. only to find out upon returning home that we could not change channels.. the technician did not change the channels while he was there... then the first of hours on the phone to service with rude non caring staff and lots of "I am sorry........" to the point I finally said apology was not solving my problem. Finally found one service tech that cared and after about 45 minutes (I was on phone) we got the channel to change .. we got to watch TV for a short time. The next issue was that we could only receive 3 of the hundreds of channels offered... again back on the phone and finally after an hour plus with a service rep, I was transferred to a "special" customer service person who told me that I would have an emergency tech come to my home .... never got the promised phone call (at the number I provided them) and I was told they would come in AM after I informed Charter that the 3-5 time they he was unacceptable since we were leaving town.. so guess when the appointment was scheduled.. yep 3-5 PM. I found this out when I returned all of their equipment a their store on my was out of town.. not I guess the fight starts not to get changed for 3 days of internet and no TV.. As soon as I can I will change to another service provider and get Charter out of my life!! They have no idea what SERVICE is. They do not deserve to be in business...
     
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Anonymous on 10/12/2010:
Being on par in terms of price and quality only gets them into the game. Great service wins the game. Sounds like they are on a losing streak.
Umatter2Charter on 10/13/2010:
My name is Robert, and I work in the Social Media department with Charter. We apologize for the problem you are having. It is definitely not acceptable and we understand your frustration. Please email us at umatter2charter@chartercom.com with a brief explanation of the issue along with the name, address, and phone number on your account, and we will work to get this resolved as soon as possible. We value you as a customer and would like to provide you with the best customer experience possible.

Please put Charter Robert and My3Cents in the subject of the e-mail, so I can keep an eye out for it.

Thanks,

Robert Little
Charter
Communications Specialist
http://www.charter.com/Umatter2Charter
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