10 Months of Poor Service!
SOUTH CAROLINA -- Http://www.netindex.com/quality/3,59/South-Carolina/
I have been communicating with Technical Support in Greenville, SC, and the technical support dept reached at the toll free number, for 10 months, and Customer Relations Specialists in St Louis for about a month.
Every line and connector – and I mean every one, even the buried line - has been replaced at least twice! (Guess what - the problem is, as I said from the beginning, NOT AT MY HOUSE!)
I have many pages of ping tests showing packet loss, and high latency. I had a Tech Supervisor come to my house and run Charter diagnostics on MY computer for over an hour and see that there are problems on my line – that was I believe in Sept of 2010.
It took months, but the technical department finally said that the problem is on node 4163, but I cannot get anyone in the line department to contact me. All I get from the line dept is second hand from a tech, or customer relations, "We can't find a problem."
*&^%$#, I know you haven't found it yet, but since it is still there, KEEP LOOKING!! and then fix it! I have told everyone it is intermittent. Running an occasional line test is most likely NOT going to find the problem!
My neighbor has the same problems, and a friend 2 miles away has the same as well. (All on node 4163!) My friend finally got tired of the techs coming to her house, tracking up and down her stairs and across her white carpet. Her husband told them after the 3rd or 4th visit that the problem was not in their house and that they were not allowed to come back inside their house. As far as we know, the line department never did anything.
Ten months of calls and emails and the problems are STILL not resolved!!
I have had it!! I am tired of my phone, Internet and TV disconnecting or giving poor signal/reception.
I am going on every forum I can find to blast this company as much as I possibly can.
I am filing a formal complaint with the state Consumer Services in Columbia, SC on Monday.
If there is ever an opportunity to go with another company I will be gone - even if it is double the price!
Save yourself from poor service, aggravation and wasted time, and go with another company if one is available.